📍 Job Overview

• Job Title: Technical Support Representative (m/f/d)
• Company: Barracuda Networks Inc.
• Location: Innsbruck, Tyrol, Austria & Vienna, Austria
• Job Type: Hybrid
• Category: Customer Support & Technical Support
• Date Posted: 2025-07-22
• Experience Level: Entry-level (0-2 years)

🚀 Role Summary

Barracuda Networks is seeking a motivated and enthusiastic Support Technician with computer and networking knowledge to provide quality support for their security solutions. This hybrid role involves understanding, documenting, and troubleshooting customer product support issues via email, phone, and chat. The ideal candidate will be fluent in French, with strong proficiency in English or German, and have a completed education focused on IT.

💻 Primary Responsibilities

• Provide Technical Support: Offer assistance to customers and partners via phone, email, chat, or remote access for Barracuda's security solutions.
• Troubleshoot and Resolve Issues: Identify, document, and resolve customer product support issues, ensuring customer satisfaction and protecting their IT infrastructure.
• Assist with Configuration and Implementation: Guide customers and partners through the configuration and implementation of Barracuda's networking and security products.
• Communicate Effectively: Maintain open and clear communication with customers, partners, and internal teams to ensure efficient issue resolution and product improvement.
• Stay Updated: Keep up-to-date with Barracuda's product portfolio and emerging technologies to provide informed support and recommendations to customers.

🎓 Skills & Qualifications

Education: Completed education with a focus on IT (apprenticeship, technical school, HTL, FH, university).

Experience: Strong troubleshooting/problem resolution skills. Ideally, experience in technical support.

Required Skills:

• Fluent in French, with strong proficiency in English or German as a second language
• Strong troubleshooting/problem resolution skills
• Basic knowledge of public cloud, VPN, virtualization, IoT, Microsoft 365, web technologies (an advantage)

Preferred Skills:

• Experience in technical support
• Solution-oriented thinking and willingness to learn new technologies

📊 Web Portfolio & Project Requirements

Not applicable for this role

💵 Compensation & Benefits

Salary Range: Based on the CBA level, the minimum gross salary for this position is €37,000 per year.

Benefits:

• Competitive salaries and additional benefits based on performance, experience, and qualification
• Internal mobility – opportunities for cross-training and career progression within Barracuda
• A team where you can voice your opinion, make an impact, and where you and your experience are valued

Working Hours: Full-time (40 hours per week)

🎯 Team & Company Context

🏢 Company Culture

Industry: Cybersecurity

Company Size: Medium (250-999 employees)

Founded: 2003

Team Structure:

• The Technical Support team works within a team and reports to the Technical Support Manager.
• The team collaborates with various departments, including Product, Engineering, and Sales, to ensure customer satisfaction and product improvement.

Development Methodology:

• Agile methodologies for project management and continuous improvement
• Regular team meetings and knowledge-sharing sessions to enhance support quality and efficiency

Company Website: Barracuda Networks

📝 Enhancement Note: Barracuda Networks is a leading cybersecurity company providing complete protection against complex threats. Their platform protects email, data, applications, and networks with innovative solutions and a managed XDR service. Hundreds of thousands of IT professionals and managed service providers worldwide trust Barracuda to protect and support them with solutions that are easy to buy, deploy, and use.

📈 Career & Growth Analysis

Web Technology Career Level: Entry-level Technical Support Representative

Reporting Structure: Reports to the Technical Support Manager within the Customer Support department.

Technical Impact: Provides front-line technical support to customers and partners, ensuring their Barracuda products are configured, implemented, and maintained correctly to protect their IT infrastructure.

Growth Opportunities:

• Technical Support Specialist: After 1-2 years of proven performance, the role may evolve into a Technical Support Specialist position, handling more complex customer issues and providing mentorship to new team members.
• Senior Technical Support Engineer: With additional experience and expertise, the role may progress to a Senior Technical Support Engineer position, focusing on advanced customer support and driving product improvement initiatives.

📝 Enhancement Note: Barracuda Networks offers internal mobility and opportunities for career progression within the company. Technical Support Representatives can grow into more senior roles, such as Technical Support Specialist or Senior Technical Support Engineer, by demonstrating strong performance, gaining experience, and developing their skills.

🌐 Work Environment

Office Type: Hybrid (combination of on-site and remote work)

Office Location(s):

• Innsbruck, Tyrol, Austria
• Vienna, Austria

Workspace Context:

• Collaborative workspaces with team members and other departments to ensure efficient issue resolution and product improvement
• Access to necessary tools, such as remote access software, diagnostic tools, and knowledge bases, to effectively troubleshoot and resolve customer issues
• Opportunities for cross-functional collaboration with various teams, such as Product, Engineering, and Sales, to enhance support quality and drive product improvement

Work Schedule:

• Full-time (40 hours per week) with flexible working hours to accommodate customer support needs
• On-site presence required for team meetings, training sessions, and collaborative work

📝 Enhancement Note: Barracuda Networks offers a hybrid work environment, combining on-site and remote work to balance collaboration and flexibility. This arrangement allows Technical Support Representatives to maintain a healthy work-life balance while ensuring efficient customer support and product improvement.

📄 Application & Technical Interview Process

Interview Process:

1. Phone/Video Screen: A brief conversation to assess communication skills, language proficiency, and cultural fit.
2. Technical Assessment: A hands-on test to evaluate troubleshooting skills, problem-solving abilities, and understanding of Barracuda's products and technologies.
3. Final Interview: A face-to-face or video interview with the hiring manager and team members to discuss the role, company culture, and career growth opportunities.

Portfolio Review Tips: Not applicable for this role.

Technical Challenge Preparation:

• Brush up on Barracuda's product portfolio, focusing on their security solutions.
• Familiarize yourself with common customer issues and troubleshooting steps for each product.
• Practice explaining technical concepts clearly and concisely to ensure effective communication with customers.

ATS Keywords:

• Technical Support
• Troubleshooting
• Customer Support
• Networking
• IT Infrastructure
• Cybersecurity
• Problem Resolution
• Customer Satisfaction
• Product Implementation
• Remote Access
• VPN
• Virtualization
• IoT
• Microsoft 365
• Web Technologies
• Agile Methodologies
• Customer Collaboration
• Product Improvement

📝 Enhancement Note: Barracuda Networks uses an ATS-friendly job description format, incorporating relevant keywords naturally throughout the document. This approach helps attract qualified candidates with the required skills and experience for the Technical Support Representative role.

📌 Application Steps

To apply for this Technical Support Representative position:

1. Submit your application through the application link provided.
2. Prepare for the phone/video screen by brushing up on your communication skills and language proficiency.
3. Study Barracuda's product portfolio and common customer issues to excel in the technical assessment.
4. Research Barracuda Networks and the cybersecurity industry to demonstrate your enthusiasm and understanding during the final interview.
5. Be prepared to discuss your career goals and how this role fits into your long-term plans.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Barracuda Networks before making application decisions.