📍 Job Overview

• Job Title: Technical Support Representative, In-Store
• Company: DoorDash Australia
• Location: Melbourne, Australia
• Job Type: On-site, Full-time
• Category: Customer Support, Technical Support
• Date Posted: 2025-08-01
• Experience Level: 0-2 years
• Remote Status: On-site

🚀 Role Summary

• 📝 Enhancement Note: This role focuses on providing exceptional customer support to hospitality operators using the SevenRooms platform. It requires strong communication skills, problem-solving abilities, and a technical mindset to troubleshoot issues, instruct users, and strategize to maximize customers' return on investment.

💻 Primary Responsibilities

• 📝 Enhancement Note: The primary responsibilities revolve around supporting customers via email, phone, and chat, resolving issues efficiently, providing strategic solutions, mastering the SevenRooms platform, documenting resolutions, prioritizing support requests, and using internal tools effectively.

• 📝 Enhancement Note: This role requires a balance between empathy for customers and the ability to deliver effective solutions, striking the right balance between customer service and technical expertise.

🎓 Skills & Qualifications

Education: A bachelor's degree in a relevant field or equivalent experience is preferred.

Experience: At least 1 year of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality.

Required Skills:

• Strong communication skills, both in writing and over the phone
• Positive, collaborative attitude and ability to thrive in team environments
• Excellent follow-through and ability to juggle multiple tasks in a fast-paced startup environment
• Proven ability to build strong, trusted relationships with clients
• Analytical and resourceful problem-solving skills
• Technical mindset and interest in hospitality tech
• Familiarity with tools like Zendesk, Jira, Salesforce, or similar platforms

Preferred Skills:

• Experience with the SevenRooms platform or similar hospitality tech solutions
• Bilingual or multilingual skills

📊 Web Portfolio & Project Requirements

• 📝 Enhancement Note: As this role focuses on customer support rather than web development, a web portfolio is not required. However, demonstrating problem-solving skills, customer service experience, and technical proficiency through past projects or case studies can be beneficial.

💵 Compensation & Benefits

Salary Range: AUD 55,000 - 65,000 per annum (Based on market research and industry standards for similar roles in Melbourne)

Benefits:

• Competitive salary and benefits package
• Opportunities for career growth and development
• A dynamic, fast-paced work environment with a mission-driven culture
• Comprehensive benefits and perks, including health insurance and retirement plans

Working Hours: Full-time, with at least one weekend day availability required. The role operates on a 24/7 model, so shift work may be required.

📝 Enhancement Note: The salary range provided is an estimate based on market research and industry standards for similar roles in Melbourne. Actual compensation may vary based on factors such as experience and qualifications.

🎯 Team & Company Context

🏢 Company Culture

Industry: DoorDash is a technology and logistics company that started with door-to-door delivery and is expanding into delivering any and all goods. The SevenRooms platform is a hospitality management and reservation system used by restaurants and other hospitality businesses.

Company Size: DoorDash has a large, global team with a presence in multiple countries. The SevenRooms team is part of DoorDash's broader Customer Experience and Support Ops organization.

Founded: DoorDash was founded in 2013, and SevenRooms was acquired by DoorDash in 2021.

Team Structure:

• The Technical Support Team is part of the broader Customer Experience and Support Ops organization.
• The team partners directly with hospitality operators around the world to deliver best-in-class customer support.
• The team works across chat, email, and phone to create seamless and impactful experiences for customers.

Development Methodology:

• The team operates on a 24/7 model, ensuring that there's always someone knowledgeable, strategic, and empathetic ready to help customers.
• The team focuses on troubleshooting technical issues, advising on product setup, and driving value from the platform.
• The team works collaboratively to ensure a fast, reliable, and efficient support operation.

Company Website: DoorDash

📝 Enhancement Note: DoorDash's mission to empower local economies shapes how team members move quickly, learn, and reiterate to make impactful decisions that display empathy for their range of users. The company is committed to growing and empowering a more inclusive community within their company, industry, and cities.

📈 Career & Growth Analysis

Role Level: This role is an entry-level to mid-level position within the customer support and technical support field. It provides an excellent opportunity for individuals looking to start or advance their career in customer support, technical support, or hospitality tech.

Reporting Structure: The role reports directly to the Technical Support Manager and works closely with other team members to ensure smooth and efficient customer support operations.

Technical Impact: The Technical Support Representative plays a crucial role in ensuring that hospitality operators can effectively use the SevenRooms platform to manage their reservations, table management, and other hospitality needs. By providing exceptional customer support, the representative helps drive customer satisfaction, retention, and overall success for the platform.

Growth Opportunities:

• 📝 Enhancement Note: DoorDash offers opportunities for career growth and development within the company. As the Technical Support Representative gains experience and demonstrates strong performance, they may have the opportunity to advance to more senior roles within the customer support or technical support teams, or explore other areas of the business.

🌐 Work Environment

Office Type: DoorDash's Melbourne office is a modern, collaborative workspace designed to foster innovation and teamwork.

Office Location(s): DoorDash's Melbourne office is located in the heart of the city, with easy access to public transportation and nearby amenities.

Workspace Context:

• The workspace is equipped with the latest technology and tools to support efficient and effective customer support operations.
• The team works collaboratively, with a focus on open communication and knowledge sharing.
• The office environment is dynamic and fast-paced, with a mission-driven culture that emphasizes empathy, learning, and growth.

Work Schedule: The role operates on a 24/7 model, with full-time, hourly shifts available. At least one weekend day availability is required. The work schedule may include shift work to ensure coverage during peak customer support hours.

📝 Enhancement Note: DoorDash is committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks. The company offers a range of benefits, including health insurance, retirement plans, and opportunities for professional development and growth.

📄 Application & Technical Interview Process

Interview Process:

• 📝 Enhancement Note: The interview process for this role may include a phone or video screen, followed by one or more in-depth interviews with team members to assess the candidate's communication skills, problem-solving abilities, and cultural fit. The process may also include a practical exercise or case study to evaluate the candidate's technical skills and ability to provide strategic solutions.

Portfolio Review Tips:

• As this role focuses on customer support rather than web development, a web portfolio is not required. However, candidates should be prepared to discuss their problem-solving skills, customer service experience, and technical proficiency through past projects or case studies.

Technical Challenge Preparation:

• 📝 Enhancement Note: Candidates should familiarize themselves with the SevenRooms platform and be prepared to discuss their understanding of the platform's features and functionality. They should also be prepared to demonstrate their ability to troubleshoot technical issues, provide strategic solutions, and document resolutions.

ATS Keywords: (Relevant keywords for resume optimization)

• Customer Support
• Technical Support
• Problem Solving
• Communication Skills
• Hospitality Tech
• SevenRooms
• Zendesk
• Jira
• Salesforce
• Customer Service
• Strategic Solutions
• Troubleshooting
• Documentation
• Customer Experience
• Support Operations
• Customer Success

📝 Enhancement Note: Candidates should tailor their resumes and cover letters to highlight their relevant skills and experience for this role. They should also research DoorDash and the SevenRooms platform to demonstrate their understanding of the company and its products.

🛠 Technology Stack & Web Infrastructure

📝 Enhancement Note: As this role focuses on customer support rather than web development or server administration, there is no relevant technology stack or web infrastructure to discuss. However, the Technical Support Representative should be comfortable using various customer support tools and platforms, such as Zendesk, Jira, and Salesforce.

👥 Team Culture & Values

Customer Support Values:

• 📝 Enhancement Note: DoorDash's customer support values emphasize strong communication, empathy, problem-solving, and a customer-centric approach. The Technical Support Representative should be committed to delivering exceptional customer support and going above and beyond to ensure customer satisfaction.

Collaboration Style:

• The Technical Support Team works collaboratively to ensure smooth and efficient customer support operations.
• The team focuses on open communication, knowledge sharing, and continuous learning to improve customer support processes and outcomes.
• The team values a positive, collaborative attitude and thrives in team environments.

📝 Enhancement Note: DoorDash is committed to growing and empowering a more inclusive community within their company, industry, and cities. The company values diversity, inclusion, and equal opportunity, and is committed to creating a work environment that is welcoming and supportive of all team members.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• 📝 Enhancement Note: The Technical Support Representative may face technical challenges related to troubleshooting issues with the SevenRooms platform, providing strategic solutions, and documenting resolutions. They should be comfortable working in a fast-paced, dynamic environment and be able to adapt to new tools and technologies as needed.

Learning & Development Opportunities:

• 📝 Enhancement Note: DoorDash offers opportunities for career growth and development within the company. The Technical Support Representative may have the opportunity to advance to more senior roles within the customer support or technical support teams, or explore other areas of the business. They may also have the opportunity to attend conferences, obtain certifications, and engage with the hospitality tech community to further develop their skills and knowledge.

💡 Interview Preparation

Technical Questions:

• 📝 Enhancement Note: Candidates should familiarize themselves with the SevenRooms platform and be prepared to discuss their understanding of the platform's features and functionality. They should also be prepared to demonstrate their ability to troubleshoot technical issues, provide strategic solutions, and document resolutions. Specific technical questions may include:
  • Can you walk me through a time when you had to troubleshoot a technical issue and how you resolved it?
  • How do you approach providing strategic solutions to customers to help them maximize their return on investment with the SevenRooms platform?
  • How do you document resolutions and ensure that knowledge is shared effectively across the team?

Company & Culture Questions:

• 📝 Enhancement Note: Candidates should research DoorDash and the SevenRooms platform to demonstrate their understanding of the company and its products. Specific company and culture questions may include:
  • What do you think sets DoorDash apart from other companies in the hospitality tech industry?
  • How does the Technical Support Team contribute to DoorDash's mission to empower local economies?
  • What do you think are the most important qualities for a Technical Support Representative to have in order to be successful in this role?

Portfolio Presentation Strategy:

• 📝 Enhancement Note: As this role focuses on customer support rather than web development, a web portfolio is not required. However, candidates should be prepared to discuss their problem-solving skills, customer service experience, and technical proficiency through past projects or case studies. They should also be prepared to demonstrate their ability to communicate effectively with customers and provide strategic solutions to help them maximize their return on investment with the SevenRooms platform.

📝 Enhancement Note: DoorDash is an equal opportunity employer and welcomes applicants from all backgrounds. The company is committed to creating a diverse and inclusive work environment where everyone has room at the table and the tools, resources, and opportunity to excel.

📌 Application Steps

To apply for this Technical Support Representative, In-Store position:

• Submit your application through the application link provided.
• Customize your resume and cover letter to highlight your relevant skills and experience for this role.
• Prepare for the interview process by familiarizing yourself with the SevenRooms platform, researching DoorDash and its products, and practicing your problem-solving and communication skills.
• Be prepared to discuss your customer service experience, technical proficiency, and ability to provide strategic solutions to customers.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.