📍 Job Overview

Job Title: Technical Support Representative (For Pooling)
Company: Enshored Inc. (External)
Location: Pasig City, Pasig, Philippines
Job Type: Full-Time
Category: Technical Support
Date Posted: 2025-06-24
Experience Level: Mid-Level (2-5 years)
Remote Status: Remote OK

🚀 Role Summary

Mid-Level Implementer responsible for managing complex task flows, including QA, troubleshooting, and support ticket resolution across Webflow and GoHighLevel.
Bridges junior execution with team-wide quality, ensuring consistency, reliability, and client satisfaction.
Collaborates with cross-functional teams to improve processes and drive client success.

📝 Enhancement Note: This role requires a balance of technical proficiency, strong communication skills, and a customer-focused mindset to thrive in a dynamic, client-facing environment.

💻 Primary Responsibilities

Manage complex task flows, including QA, troubleshooting, and support ticket resolution across Webflow and GoHighLevel.
Collaborate with junior team members to ensure deliverables meet quality standards.
Communicate effectively with clients and internal teams to address concerns and provide solutions.
Contribute to process improvement initiatives to enhance client satisfaction and team efficiency.
Maintain high levels of task ownership and initiative, driving projects from start to finish.

📝 Enhancement Note: This role involves a mix of technical tasks, quality assurance, and client interaction, requiring a versatile skill set and strong attention to detail.

🎓 Skills & Qualifications

Education:

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)

Experience:

Proven experience (2-5 years) in a similar role, with a strong focus on quality assurance, troubleshooting, and client support
Demonstrated proficiency in Webflow and GoHighLevel

Required Skills:

Working knowledge of Webflow and GoHighLevel
Ability to QA junior output and catch inconsistencies
Clear written and verbal English communication skills
Strong task ownership and initiative
High tech fluency

Preferred Skills:

Experience with troubleshooting content, workflows, or CRM automations
Familiarity with QA scorecards or structured review processes
Client-facing support or escalation experience

📊 Web Portfolio & Project Requirements

Portfolio Essentials:
- Demonstrate your ability to manage complex task flows, including QA and troubleshooting, through case studies or project examples.
- Showcase your communication skills and client-facing experience through testimonials or success stories.
Technical Documentation:
- Provide examples of your process improvement initiatives, highlighting your ability to drive enhancements in client satisfaction and team efficiency.
- Include any relevant certifications or training courses that demonstrate your commitment to professional development.

💵 Compensation & Benefits

Salary Range: PHP 35,000 - 50,000 per month (Based on market research and role requirements)

Benefits:

Competitive salary and benefits package
Opportunities for career growth and development
Dynamic and supportive work environment

Working Hours: 40 hours per week, with flexible scheduling to accommodate client needs and time zones

📝 Enhancement Note: The salary range provided is based on market research for mid-level technical support roles in the Philippines, with adjustments for cost of living and regional standards.

🎯 Team & Company Context

🏢 Company Culture

Industry: Business Process Outsourcing (BPO) and Customer Support

Company Size: Medium to Large (1,000+ employees)

Founded: 2014

Team Structure:

Mid-Level Implementers bridge junior execution with team-wide quality, ensuring consistency, reliability, and client satisfaction.
Junior Team Members contribute to task execution and process improvement initiatives.
Cross-Functional Teams collaborate to drive client success and enhance team efficiency.

Development Methodology:

Agile methodologies for task management and project execution
Continuous improvement focus, driven by client feedback and team collaboration

Company Website: https://www.enshored.com/

📝 Enhancement Note: Enshored's commitment to pushing the extra mile and investing in its people creates a dynamic and supportive work environment for technical support professionals.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-Level Technical Support Representative

Reporting Structure: Reports to the Team Lead or Manager, with opportunities for career progression into senior roles or team leadership positions.

Technical Impact: Mid-Level Implementers play a critical role in ensuring client satisfaction and driving process improvement, directly impacting the quality and success of client projects.

Growth Opportunities:

Career Progression: Opportunities for advancement into senior roles or team leadership positions, based on performance and demonstrated skills.
Technical Skill Development: Access to training and development opportunities to enhance proficiency in Webflow, GoHighLevel, and other relevant tools and technologies.
Leadership Development: Opportunities to mentor junior team members and contribute to team-wide process improvement initiatives.

📝 Enhancement Note: Enshored's commitment to structured learning and career development creates opportunities for mid-level technical support professionals to grow and advance within the organization.

🌐 Work Environment

Office Type: Hybrid (Remote and On-site)

Office Location(s): Pasig City, Philippines

Workspace Context:

Remote Work: Opportunities for remote work, with flexible scheduling to accommodate client needs and time zones.
On-Site Work: Access to collaborative workspaces and resources for in-office team members.
Cross-Functional Collaboration: Opportunities to work with diverse teams, including designers, marketers, and business teams, to drive client success and enhance team efficiency.

Work Schedule: Flexible scheduling to accommodate client needs and time zones, with opportunities for remote work and on-site collaboration.

📝 Enhancement Note: Enshored's hybrid work environment offers mid-level technical support professionals the flexibility to balance remote work and on-site collaboration, fostering a dynamic and supportive work environment.

📄 Application & Technical Interview Process

Interview Process:

Initial Screening: Phone or video call to assess communication skills and understanding of the role.
Technical Assessment: Online test or take-home assignment to evaluate Webflow and GoHighLevel proficiency, as well as QA and troubleshooting skills.
Behavioral Interview: In-depth discussion of past experiences, problem-solving skills, and cultural fit.
Final Decision: Review of assessment results and interview feedback to make a hiring decision.

Portfolio Review Tips:

Highlight your ability to manage complex task flows, including QA and troubleshooting, through case studies or project examples.
Demonstrate your communication skills and client-facing experience through testimonials or success stories.
Showcase your process improvement initiatives and commitment to professional development through relevant certifications or training courses.

Technical Challenge Preparation:

Brush up on your Webflow and GoHighLevel skills, focusing on QA and troubleshooting tasks.
Practice communicating complex technical concepts clearly and effectively.
Prepare examples of your problem-solving skills and process improvement initiatives.

ATS Keywords: (See comprehensive list below)

📝 Enhancement Note: Enshored's interview process focuses on assessing technical proficiency, communication skills, and cultural fit, providing mid-level technical support candidates with a clear path to success.

🛠 Technology Stack & Web Infrastructure

Webflow & GoHighLevel:

Working knowledge of Webflow and GoHighLevel required
Proficient in managing complex task flows, including QA and troubleshooting
Familiarity with Webflow CMS and GoHighLevel CRM features

Collaboration Tools:

Proficiency in using collaboration tools, such as Slack, Microsoft Teams, or Google Workspace
Ability to work effectively in a remote or hybrid work environment

📝 Enhancement Note: Mid-Level Implementers should have a strong working knowledge of Webflow and GoHighLevel, as well as proficiency in using collaboration tools to ensure effective communication and task management.

👥 Team Culture & Values

Enshored Values:

Grit: Never give up, and don't always know the answer, but don't give up until you crack it.
Curiosity: Want to know you, what makes you tick, and what it will take to help you grow.
Learning: Learning is the key to mobility, growth, and transformation.
Grace: The unconditional love for our fellow man, with a commitment to an infinite mindset where there is plenty to go around.
Honesty & Sincerity: Being true to ourselves, honest, open, trustworthy, and truthful, with sincerity providing depth to honesty.
Integrity: Standing up for what we believe is right and living by our highest values.

Collaboration Style:

Cross-Functional Integration: Collaborate with designers, marketers, and business teams to drive client success and enhance team efficiency.
Code Review Culture: Encourage peer-to-peer learning and knowledge sharing to improve processes and drive client satisfaction.
Knowledge Sharing: Foster a culture of continuous learning and development, with opportunities for mentoring and skill-building.

📝 Enhancement Note: Enshored's commitment to its core values creates a dynamic and supportive work environment for mid-level technical support professionals, fostering a culture of continuous learning, collaboration, and growth.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing Complex Task Flows: Balance multiple priorities, deadlines, and client needs to ensure consistent, reliable, and high-quality deliverables.
Troubleshooting: Identify, diagnose, and resolve technical issues efficiently and effectively.
Client Communication: Communicate complex technical concepts clearly and effectively to non-technical clients and stakeholders.
Process Improvement: Continuously evaluate and enhance processes to drive client satisfaction and team efficiency.

Learning & Development Opportunities:

Webflow & GoHighLevel: Enhance your proficiency in Webflow and GoHighLevel through training, certifications, and hands-on experience.
Soft Skills: Develop your communication, problem-solving, and leadership skills through workshops, mentoring, and on-the-job training.
Career Progression: Pursue opportunities for advancement into senior roles or team leadership positions, based on performance and demonstrated skills.

📝 Enhancement Note: Mid-Level Implementers at Enshored face a range of technical challenges and growth opportunities, requiring strong problem-solving skills, adaptability, and a commitment to continuous learning and development.

💡 Interview Preparation

Technical Questions:

Webflow & GoHighLevel: Demonstrate your working knowledge of Webflow and GoHighLevel, with a focus on QA and troubleshooting tasks.
Troubleshooting: Walk through your approach to identifying, diagnosing, and resolving technical issues, with examples of real-life scenarios.
Process Improvement: Discuss your experience with process improvement initiatives, highlighting your ability to drive enhancements in client satisfaction and team efficiency.

Company & Culture Questions:

Enshored Values: Explain how you embody Enshored's core values in your daily work and interactions with clients and team members.
Collaboration: Describe your experience working with cross-functional teams, highlighting your ability to communicate effectively and drive client success.
Client Communication: Share examples of your ability to communicate complex technical concepts clearly and effectively to non-technical clients and stakeholders.

Portfolio Presentation Strategy:

Task Flow Management: Highlight your ability to manage complex task flows, including QA and troubleshooting, through case studies or project examples.
Communication Skills: Demonstrate your communication skills and client-facing experience through testimonials or success stories.
Process Improvement: Showcase your process improvement initiatives and commitment to professional development through relevant certifications or training courses.

📝 Enhancement Note: Mid-Level Implementers at Enshored should focus on demonstrating their technical proficiency, communication skills, and cultural fit during the interview process, providing a clear path to success in the role.

📌 Application Steps

To apply for this mid-level technical support representative position:

Submit your application through the application link provided.
Customize your portfolio with live demos and responsive examples, highlighting your ability to manage complex task flows, including QA and troubleshooting.
Optimize your resume for mid-level technical support roles, emphasizing your project highlights and technical skills.
Prepare for technical challenges and portfolio presentations, focusing on Webflow and GoHighLevel proficiency, communication skills, and problem-solving abilities.
Research Enshored's company culture, values, and commitment to client success, demonstrating your understanding of the role and organization during the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and mid-level technical support industry-standard assumptions. All details should be verified directly with Enshored before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Mid-Level Technical Support Focus:

Tailor every section specifically to mid-level technical support roles, with a focus on quality assurance, troubleshooting, and client communication.
Include mid-level technical support methodologies, client interaction principles, and process improvement practices.
Emphasize mid-level technical support portfolio requirements, live project demonstrations, and client success case studies.
Address mid-level technical support team dynamics, cross-functional collaboration with designers, marketers, and business teams.
Focus on mid-level technical support career progression, skill development, and leadership opportunities.

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information.
Only include Enhancement Notes when making significant inferences about mid-level technical support processes, client communication, or team structure.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute mid-level technical support and client-facing keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and mid-level technical support specialization.

Industry Expertise:

Include specific Webflow and GoHighLevel skills, as well as proficiency in other relevant tools and technologies.
Address mid-level technical support career progression paths and technical leadership opportunities in mid-level technical support teams.
Provide tactical advice for mid-level technical support portfolio development, live demonstrations, and project case studies.
Include mid-level technical support interview preparation and troubleshooting challenge guidance.
Emphasize client communication, problem-solving, and process improvement principles in mid-level technical support roles.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use mid-level technical support and client-facing industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to mid-level technical support professionals.
Provide actionable insights that give mid-level technical support candidates a competitive advantage.
Focus on mid-level technical support team culture, cross-functional collaboration, and client satisfaction measurement.

Technical Focus & Portfolio Emphasis:

Emphasize mid-level technical support best practices, quality assurance principles, and troubleshooting methodologies.
Include specific portfolio requirements tailored to the mid-level technical support discipline and role level.
Address browser compatibility, accessibility standards, and user experience design principles in the context of mid-level technical support.
Focus on problem-solving methods, performance optimization, and scalable process improvement for mid-level technical support professionals.
Include technical presentation skills and stakeholder communication for mid-level technical support projects.

Avoid:

Generic business jargon not relevant to mid-level technical support roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific mid-level technical support role.
Marketing language unrelated to mid-level technical support, quality assurance, or client communication.

Generate comprehensive, mid-level technical support-focused content that serves as a valuable resource for mid-level technical support candidates seeking their next opportunity and preparing for technical interviews in the mid-level technical support industry.

ATS Keywords:

Programming Languages:

HTML
CSS
JavaScript
PHP
SQL

Web Technologies:

Webflow
GoHighLevel
WordPress
Shopify
WooCommerce

Server Technologies:

Linux
Apache
Nginx
MySQL
MongoDB

Databases:

MySQL
PostgreSQL
MongoDB
Redis
SQL Server

Tools:

Jira
Trello
Asana
Slack
Microsoft Teams
Google Workspace

Methodologies:

Agile
Scrum
Kanban
Waterfall
Lean Six Sigma

Soft Skills:

Communication
Problem-solving
Leadership
Teamwork
Adaptability
Time management
Attention to detail

Industry Terms:

Quality Assurance (QA)
Technical Support
Customer Support
Client Success
Process Improvement
Troubleshooting
Client Facing
Mid-Level
Technical Support Representative
Technical Support Specialist
Technical Support Engineer
Technical Support Manager

Technical Support Representative (For Pooling)