Technical Support Representative

📍 Job Overview

• Job Title: Technical Support Representative
• Company: Tobii Dynavox
• Location: Stockholm, Stockholm, Sweden
• Job Type: Full-Time, On-site
• Category: Customer Support
• Date Posted: 2025-06-23
• Experience Level: Entry to Mid-Level (0-2 years)

🚀 Role Summary

• Empower Tobii Dynavox users and partners in the North region with high-quality technical support
• Gain in-depth knowledge of Tobii Dynavox's diverse product portfolio
• Collaborate with cross-functional teams to resolve technical issues and maintain strong customer relationships

📝 Enhancement Note: This role offers an excellent opportunity for candidates interested in a customer-facing, technical support position within the assistive technology industry.

💻 Primary Responsibilities

• Technical Support & Issue Resolution:

  • Assist customers, partners, and internal colleagues with technical inquiries and support requests
  • Troubleshoot hardware and software issues via phone, email, chat, and remote desktop sessions
  • Collaborate with developers and stakeholders to resolve complex technical issues
  • Maintain strong customer relationships by demonstrating empathy, patience, and commitment to their success

• Documentation & Knowledge Sharing:

  • Assist in the development and maintenance of technical documentation, such as articles, FAQs, and user guides
  • Contribute to knowledge base articles and internal resources to improve support processes and customer experience

🎓 Skills & Qualifications

Education: Relevant education or training in customer service, IT, or a related field

Experience: At least 1 year of experience in working with customer service, technical, or product support roles

Required Skills:

• Proficiency in written and spoken English
• Strong communication skills, with the ability to interact with both tech-savvy individuals and computer novices
• Previous experience in solving technical issues while maintaining high customer satisfaction
• Familiarity with Windows and iOS environments
• Knowledge of CRM and ERP systems, preferably Salesforce and Microsoft Dynamics

Preferred Skills:

• Proficiency in Swedish and/or Norwegian
• Familiarity with assistive technology or accessibility standards

📊 Web Portfolio & Project Requirements (N/A)

💵 Compensation & Benefits

Salary Range: SEK 25,000 - 30,000 per month (based on industry standards for entry-level technical support roles in Stockholm)

Benefits:

• Competitive benefits package
• Opportunity to make a direct impact on customers' lives
• Dynamic, global work environment with a clear, impactful purpose
• Flexible work arrangements to balance personal and professional life

Working Hours: Full-time, on-site role at Tobii Dynavox's office in Stockholm city

🎯 Team & Company Context

🏢 Company Culture

Industry: Assistive technology, empowering people with disabilities to communicate and live richer lives

Company Size: Medium-sized, global organization with a clear purpose and impactful mission

Founded: 2001 (as Tobii Technology; merged with Dynavox in 2019)

Team Structure:

• Multilingual Technical Support team, serving customers and partners worldwide
• Cross-functional collaboration with marketing, product, and development teams

Development Methodology:

• Agile/Scrum methodologies for product development and improvement
• Continuous learning and improvement culture, focused on customer success

Company Website: www.tobiidynavox.com

📝 Enhancement Note: Tobii Dynavox values collaboration, individuality, and a customer-centric approach. The company offers opportunities for professional growth and development within a dynamic, global environment.

📈 Career & Growth Analysis

Technical Support Representative Career Level:

• Entry to mid-level position, focusing on technical issue resolution and customer support
• Opportunity to gain in-depth knowledge of Tobii Dynavox's product portfolio and develop technical expertise

Reporting Structure:

• Reports directly to the Technical Support Manager
• Collaborates with cross-functional teams, including marketing, product, and development

Technical Impact:

• Directly impacts customer experience and satisfaction through effective issue resolution and support
• Contributes to the improvement of technical documentation and knowledge base articles

Growth Opportunities:

• Develop expertise in Tobii Dynavox's product portfolio and advance to senior technical support roles
• Explore opportunities in other departments, such as marketing, product management, or development

🌐 Work Environment

Office Type: On-site, collaborative workspace in Stockholm city

Office Location(s): Stockholm, Sweden

Workspace Context:

• Modern, open-plan office with dedicated support and collaboration areas
• Access to relevant tools and resources for effective technical support and issue resolution
• Opportunities for cross-functional collaboration and knowledge sharing

Work Schedule: Full-time, Monday-Friday, with flexibility for occasional evening or weekend support as needed

📝 Enhancement Note: Tobii Dynavox offers a flexible, collaborative work environment that values individuality and empowers employees to make a direct impact on customers' lives.

📄 Application & Technical Interview Process

Interview Process:

1. Phone or video screening to assess communication skills and cultural fit
2. Technical assessment, focusing on problem-solving and troubleshooting skills
3. Final interview with the Technical Support Manager, discussing role-specific expectations and company culture

Portfolio Review Tips: N/A

Technical Challenge Preparation:

• Brush up on Windows and iOS environments, as well as basic troubleshooting techniques
• Familiarize yourself with Tobii Dynavox's product portfolio and assistive technology concepts
• Prepare examples of previous technical support experiences and customer success stories

ATS Keywords:

• Technical Support
• Customer Service
• Problem Solving
• Windows
• iOS
• Communication
• Empathy
• Documentation
• CRM
• ERP
• Salesforce
• Microsoft Dynamics
• Collaboration
• Troubleshooting
• Social Media Monitoring
• Product Knowledge

📝 Enhancement Note: The interview process for this role will focus on assessing communication skills, technical aptitude, and cultural fit within Tobii Dynavox's collaborative work environment.

🛠 Technology Stack & Web Infrastructure (N/A)

👥 Team Culture & Values

Technical Support Values:

• Empathy and patience in customer interactions
• Strong problem-solving skills and a commitment to issue resolution
• Collaboration and knowledge sharing within the support team and across departments
• Continuous learning and improvement in technical skills and product knowledge

Collaboration Style:

• Cross-functional collaboration with marketing, product, and development teams
• Regular team meetings and knowledge-sharing sessions to improve support processes and customer experience
• A supportive and inclusive work environment that values individuality and encourages growth

📝 Enhancement Note: Tobii Dynavox fosters a collaborative, customer-centric culture that empowers employees to make a direct impact on customers' lives.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Troubleshooting complex technical issues across hardware and software platforms
• Maintaining high customer satisfaction while managing a high volume of support requests
• Staying up-to-date with Tobii Dynavox's evolving product portfolio and assistive technology trends

Learning & Development Opportunities:

• Gain in-depth knowledge of Tobii Dynavox's product portfolio and assistive technology concepts
• Develop technical expertise and advance to senior technical support roles
• Explore opportunities in other departments, such as marketing, product management, or development

📝 Enhancement Note: This role offers a unique opportunity to grow both personally and professionally within the assistive technology industry, while making a direct impact on customers' lives.

💡 Interview Preparation

Technical Questions:

• Describe a challenging technical support scenario you've faced in the past and how you resolved it
• How do you stay organized and manage your time when handling multiple support requests?
• Can you walk me through the process of troubleshooting a complex technical issue?

Company & Culture Questions:

• Why are you interested in working for Tobii Dynavox, and specifically in the Technical Support role?
• How do you approach building strong customer relationships, even when facing difficult or frustrated customers?
• Describe a time when you had to collaborate with a cross-functional team to resolve a complex issue

Portfolio Presentation Strategy: N/A

📝 Enhancement Note: Prepare for the interview by brushing up on your technical support skills, familiarizing yourself with Tobii Dynavox's product portfolio, and reflecting on your customer service experiences.

📌 Application Steps

To apply for this Technical Support Representative position:

1. Submit your application through the application link provided
2. Tailor your resume and cover letter to highlight your relevant technical support experience and skills
3. Prepare for the phone or video screening by practicing your communication skills and familiarizing yourself with Tobii Dynavox's product portfolio
4. Research Tobii Dynavox's mission, values, and company culture to demonstrate your enthusiasm and fit for the role

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.