📍 Job Overview

• Job Title: Technical Support Operator
• Company: Vestas
• Location: Aarhus N, Denmark
• Job Type: On-site
• Category: Wind Turbine Technical Support
• Date Posted: 2025-06-25
• Experience Level: Mid-level (2-5 years)
• Remote Status: On-site (with occasional travel)

🚀 Role Summary

• 📝 Enhancement Note: This role involves hands-on technical support for wind turbines, focusing on troubleshooting, performance monitoring, and customer interaction. It requires a strong technical background and excellent communication skills.

💻 Primary Responsibilities

• 📝 Enhancement Note: The primary responsibilities involve handling stopped turbines, monitoring performance, and providing technical support to service organizations to reduce turbine downtime and improve performance.

• Handle stopped turbines on a daily basis in a shift pattern covering 24/7/365, with partial working on weekends.

• Support supervision and monitoring of turbine performance and alarm status, focusing on identifying proactive maintenance before generation is impacted, with a target for improving LPF at site.

• Be the primary point of contact between Offshore Technical Support/Offshore Engineering and Vestas site teams to ensure continuity of discussions.

• Support technical planning tasks with ERP System (SAP).

• Provide on-site support in troubleshooting difficult-to-solve/first-of-its-kind issues, offering timely responses and supporting service and construction organizations.

• Participate in technical customer meetings together with the service manager and customer manager, evaluating technical customer questions and reports, and providing answers and presenting technical matters at customer meetings.

• Create, update, and maintain guides (VGAs) for service technicians.

🎓 Skills & Qualifications

Education: Relevant electrical or mechanical education combined with experience from the wind industry or a relevant technical education.

Experience: Proven experience in troubleshooting or other technical experience with different Vestas turbines.

Required Skills:

• Full authorization on Vestas V164 or Eventus turbines (preferred).
• Engineering background (beneficial).
• Advanced PC skills - SAP, Microsoft Office Suite.
• Good knowledge of WTG control systems.
• Strong communication skills in English, both oral and in writing.

Preferred Skills:

• Experience in the field in troubleshooting or other technical experience with different Vestas turbines.
• Ability to participate effectively as part of a cross-regional team/North Central Europe (NCE) team.
• Ability to organize and prioritize tasks.
• Ability to work both with limited supervision and as part of a team.
• Good pragmatic and problem-solving skills.
• Affinity to work within different systems to analyze root cause and document solutions.
• High attention to detail and a solid commitment to quality.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role focuses on technical support and troubleshooting, a portfolio showcasing problem-solving skills, technical expertise, and customer interaction would be beneficial.

Portfolio Essentials:

• Demonstrate a strong understanding of wind turbine technology and troubleshooting processes.
• Showcase problem-solving skills through case studies or examples of resolved issues.
• Highlight customer interaction skills and ability to communicate complex technical information effectively.

Technical Documentation:

• Documented evidence of technical expertise, such as training certificates or internal company documentation.
• Examples of technical reports or guides created for service technicians.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Denmark is approximately DKK 350,000 - 450,000 per year (€46,667 - €59,583), based on experience and qualifications.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work in a growing industry with a global leader.
• Collaborative and dedicated team environment.
• Career development opportunities within a global company.

Working Hours: The role requires a shift pattern covering 24/7/365, with partial working on weekends. Approximately 20 days of travel per year is expected, plus training.

🎯 Team & Company Context

🏢 Company Culture

Industry: Wind energy industry, focusing on the development, manufacturing, installation, and servicing of wind turbines.

Company Size: Large, global company with over 30,000 employees worldwide.

Founded: 1979, with a strong commitment to sustainable energy solutions.

Team Structure:

• The Technical Support Operator will join the Technical Support department in North Central Europe (NCE).
• The team supports the Service and R&D business with technical knowledge and acts as the link between Development and local business units.
• The role will involve cross-functional collaboration with service technicians, service managers, and customer managers.

Development Methodology:

• The role involves working with various systems to analyze root cause and document solutions.
• It requires strong problem-solving skills and the ability to work both with limited supervision and as part of a team.
• The role may also involve participating in Agile methodologies for technical planning tasks with the ERP system (SAP).

Company Website: Vestas Website

📝 Enhancement Note: Vestas is committed to promoting a diverse workforce and creating an inclusive environment that acknowledges and harvests different experiences, skills, and perspectives.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level technical support role with opportunities for career progression within the global wind energy industry.

Reporting Structure: The Technical Support Operator will report to the Offshore Technical Support/Offshore Engineering team and work closely with service technicians, service managers, and customer managers.

Technical Impact: The role has a direct impact on turbine performance, customer satisfaction, and the overall success of Vestas' service operations.

Growth Opportunities:

• Develop technical expertise and specialize in specific wind turbine models or systems.
• Progress to more senior technical support roles or move into other areas of the business, such as service management or engineering.
• Gain experience working with a global company and develop transferable skills for future career opportunities.

🌐 Work Environment

Office Type: On-site, with a collaborative and dedicated team environment.

Office Location(s): Vestas' office in Aarhus, Denmark.

Workspace Context:

• The role involves working in an office environment with access to relevant software and systems for troubleshooting and technical planning tasks.
• It may also involve on-site visits to wind turbine locations for troubleshooting and customer meetings.

Work Schedule: The role requires a shift pattern covering 24/7/365, with partial working on weekends. Approximately 20 days of travel per year is expected, plus training.

📄 Application & Technical Interview Process

Interview Process:

1. Online application and resume screening.
2. Phone or video screening to assess communication skills and technical knowledge.
3. On-site or virtual technical interview, focusing on troubleshooting skills, problem-solving, and customer interaction.
4. Final interview with the hiring manager to discuss the role, team dynamics, and career development opportunities.

Portfolio Review Tips:

• Highlight problem-solving skills and technical expertise through case studies or examples of resolved issues.
• Showcase customer interaction skills and ability to communicate complex technical information effectively.
• Demonstrate a strong understanding of wind turbine technology and troubleshooting processes.

Technical Challenge Preparation:

• Brush up on troubleshooting skills and familiarize yourself with Vestas' wind turbine models and systems.
• Prepare for customer interaction scenarios and practice explaining complex technical information in a clear and concise manner.
• Research Vestas as a company and familiarize yourself with their commitment to sustainable energy solutions and global presence.

ATS Keywords:

Wind Turbine, Technical Support, Troubleshooting, Customer Interaction, Problem-Solving, Wind Energy, Service Operations, Global Company, Career Progression, Technical Expertise

🛠 Technology Stack & Web Infrastructure

📝 Enhancement Note: As this role focuses on wind turbine technical support, the technology stack primarily consists of Vestas' proprietary systems and software.

Turbine Technology:

• Vestas V164 or Eventus turbines (preferred).
• Understanding of wind turbine control systems and performance monitoring.

Software & Tools:

• ERP System (SAP) for technical planning tasks.
• Microsoft Office Suite for communication and documentation.
• Various proprietary systems and software for troubleshooting and technical support.

👥 Team Culture & Values

Web Development Values:

• Strong customer focus and commitment to customer satisfaction.
• High attention to detail and a solid commitment to quality.
• Pragmatic problem-solving and continuous learning.
• Collaborative team environment with a dedication to supporting each other's success.

Collaboration Style:

• Cross-functional collaboration with service technicians, service managers, and customer managers.
• Teamwork and shared responsibility for achieving technical support goals.
• Knowledge sharing and technical mentoring within the team.

🌐 Work Environment

Office Type: On-site, with a collaborative and dedicated team environment.

Office Location(s): Vestas' office in Aarhus, Denmark.

Workspace Context:

• The role involves working in an office environment with access to relevant software and systems for troubleshooting and technical planning tasks.
• It may also involve on-site visits to wind turbine locations for troubleshooting and customer meetings.

Work Schedule: The role requires a shift pattern covering 24/7/365, with partial working on weekends. Approximately 20 days of travel per year is expected, plus training.

📌 Application Steps

To apply for this Technical Support Operator position:

1. Submit your application through the application link.
2. Tailor your resume to highlight relevant technical experience, troubleshooting skills, and customer interaction examples.
3. Prepare a portfolio showcasing problem-solving skills, technical expertise, and customer interaction abilities.
4. Research Vestas as a company and familiarize yourself with their commitment to sustainable energy solutions and global presence.

📝 Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.