Technical Support Manager at Sandvik

📍 Job Overview

Job Title: Technical Support Manager
Company: Sandvik
Location: Turku, Varsinais-Suomi, Finland
Job Type: Full-Time, Remote (Europe)
Category: Technical Support, Leadership
Date Posted: July 5, 2025
Experience Level: 5-10 years
Remote Status: Remote (Europe)

🚀 Role Summary

Lead technical support for Sandvik's Load and Haul equipment across Northern Europe
Oversee a team of Product Specialists to deliver world-class support and align business objectives with customer needs
Drive product reliability, customer satisfaction, and operational excellence through strong leadership and technical expertise
Collaborate with factory technical support teams to establish self-reliance and best practices for SA Northern Europe
Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to respective factories

📝 Enhancement Note: This role requires a strong technical background and proven leadership experience, with a solid understanding of the mining industry. The ideal candidate will have extensive experience in solving, leading, and coordinating complex technical issues within underground mining equipment.

💻 Primary Responsibilities

Technical Support Leadership: Serve as the first point of contact for technical support within SA Northern Europe for Load and Haul products, coordinating and occasionally organizing product trainings for sales and service personnel
Technical Issue & Feedback Management: Ownership of TIM (Technical issue management) and TFM (Technical feedback management) processes for SA Northern Europe for Load and Haul products
Warranty Claims Investigation: Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to respective factories
Product Champion: Become a champion of LOHA BEV technical knowhow and monitor test results for new products to implement improvement of the product
Service Competence Mapping: Support the service competence mapping process for Load and Haul in SA Northern Europe in cooperation with Parts and Services division
Customer Project Planning: Work with customers to develop comprehensive system project plans, project schedules, and commissioning activities, visiting customers to provide in-depth product knowledge and ensure activities are carried out in accordance with Company Values and current Company Policies and Procedures

📝 Enhancement Note: This role involves balancing big-picture thinking with attention to detail, requiring a candidate with a strong technical background and proven leadership experience.

🎓 Skills & Qualifications

Education: Bachelor's degree in a relevant technical field or equivalent experience

Experience: Proven leadership experience in technical support roles within the mining industry, with a strong background in mechanical, hydraulic, and electrical systems

Required Skills:

Extensive experience in solving, leading, and coordinating complex technical issues within underground mining equipment
Strong technical background with a solid understanding of the mining industry
Proven leadership experience and ability to build and manage high-performing teams
Excellent communication and interpersonal skills, with the ability to work effectively with customers, sales, and service personnel
Strong problem-solving skills and attention to detail
Ability to work independently and manage multiple priorities

Preferred Skills:

Experience with Sandvik's Load and Haul equipment
Familiarity with TIM (Technical issue management) and TFM (Technical feedback management) processes
Knowledge of the mining industry and its specific challenges
Experience with project planning and customer relationship management
Fluency in multiple European languages

📝 Enhancement Note: While a technical education or bachelor's degree is preferred, extensive relevant experience may be considered in lieu of formal education.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

A portfolio showcasing your technical expertise and leadership skills, with a focus on your experience in solving complex technical issues within underground mining equipment
Examples of your ability to coordinate and lead teams, with a track record of delivering high-value support and enhancing customer satisfaction
Case studies demonstrating your ability to investigate warranty claims and provide feedback to respective factories

Technical Documentation:

Documentation of your technical expertise, including certifications, training, and relevant project experience
Examples of your problem-solving skills and attention to detail, with a focus on your ability to identify and address technical issues within mining equipment

💵 Compensation & Benefits

Salary Range: €60,000 - €80,000 per year (estimated based on industry standards for a Technical Support Manager with 5-10 years of experience in the mining industry)

Benefits:

Versatile tasks in a modern, evolving, and international business environment
Opportunity to develop professional skills and career
Good employee benefits and inclusive corporate culture

Working Hours: Full-time, with flexible working hours to accommodate customer needs and time zones

🎯 Team & Company Context

🏢 Company Culture

Industry: Mining and construction equipment manufacturing

Company Size: Large (20,000+ employees)

Founded: 1862, with a rich history in the mining and construction industries

Team Structure:

Technical Support team, consisting of Product Specialists responsible for delivering world-class support for Sandvik's Load and Haul equipment
Factory technical support teams, responsible for establishing self-reliance and best practices for SA Northern Europe
Sales and service personnel, responsible for selling and maintaining Sandvik's mining equipment

Development Methodology:

Agile methodologies, with a focus on delivering high-value support and enhancing customer satisfaction
Collaborative approach to problem-solving, with a emphasis on teamwork and knowledge sharing
Continuous improvement mindset, with a commitment to driving product reliability and operational excellence

Company Website: https://www.home.sandvik/

📝 Enhancement Note: Sandvik strives to be the natural choice for its customers by offering solutions based on their needs. The company's inclusive corporate culture values diversity and encourages employees to develop their professional skills and careers.

📈 Career & Growth Analysis

Technical Support Manager Career Level: This role is a mid-level management position, with responsibility for overseeing technical performance and delivering high-value support for Sandvik's Load and Haul equipment across Northern Europe. The ideal candidate will have a strong technical background and proven leadership experience, with a solid understanding of the mining industry.

Reporting Structure: The Technical Support Manager reports directly to the Business Line Manager for Underground Drills and Load & Haul, with a matrix reporting structure to the factory technical support teams.

Technical Impact: This role has a significant impact on product reliability, customer satisfaction, and operational excellence, driving Sandvik's success in the mining industry.

Growth Opportunities:

Technical Expertise Development: Deepen your technical knowledge of Sandvik's Load and Haul equipment and the mining industry as a whole, with opportunities to specialize in specific product areas or technologies
Leadership Development: Enhance your leadership skills through mentoring, coaching, and professional development opportunities, with the potential to progress to senior management roles within the organization
Cross-Functional Collaboration: Expand your knowledge and expertise through collaboration with sales, service, and other technical teams, with opportunities to contribute to strategic decision-making and process improvement initiatives

📝 Enhancement Note: This role offers significant opportunities for career growth and development, with a focus on technical expertise, leadership, and cross-functional collaboration.

🌐 Work Environment

Office Type: Modern, international business environment with a focus on collaboration and knowledge sharing

Office Location(s): Flexible, with the option to work remotely from any location in Europe

Workspace Context:

Collaborative workspace with access to modern tools and technologies
Opportunity to work with a diverse, international team of technical experts
Flexible working hours to accommodate customer needs and time zones

Work Schedule: Full-time, with flexible working hours to accommodate customer needs and time zones

📝 Enhancement Note: Sandvik offers a modern, evolving, and international business environment, with opportunities for professional development and career growth.

📄 Application & Technical Interview Process

Interview Process:

Phone or Video Screen: A brief conversation to assess your technical background, leadership experience, and cultural fit with Sandvik
Technical Deep Dive: A detailed discussion of your technical expertise and experience in solving complex technical issues within underground mining equipment
Case Study Presentation: A presentation of your approach to a hypothetical technical support challenge, demonstrating your problem-solving skills and attention to detail
Final Interview: A conversation with the hiring manager and other key stakeholders to assess your fit for the role and the organization

Portfolio Review Tips:

Highlight your technical expertise and leadership skills, with a focus on your experience in solving complex technical issues within underground mining equipment
Include case studies demonstrating your ability to coordinate and lead teams, with a track record of delivering high-value support and enhancing customer satisfaction
Showcase your problem-solving skills and attention to detail, with examples of your ability to identify and address technical issues within mining equipment

Technical Challenge Preparation:

Brush up on your technical knowledge of Sandvik's Load and Haul equipment and the mining industry as a whole
Prepare for a detailed discussion of your experience in solving complex technical issues within underground mining equipment
Practice your problem-solving skills and attention to detail, with a focus on identifying and addressing technical issues within mining equipment

ATS Keywords: See the comprehensive list of relevant keywords for resume optimization, organized by category: Technical Support, Leadership, Mining Industry, Problem Solving, Team Coordination, Mechanical Systems, Hydraulic Systems, Electrical Systems, Customer Satisfaction, Product Knowledge, Training Coordination, Warranty Claims Investigation, Technical Issue Management, Feedback Management, Operational Excellence, Project Planning, Service Competence Mapping

📝 Enhancement Note: The interview process for this role is designed to assess your technical expertise, leadership experience, and cultural fit with Sandvik. Be prepared to discuss your experience in solving complex technical issues within underground mining equipment and demonstrate your problem-solving skills and attention to detail.

🛠 Technology Stack & Web Infrastructure

Product Portfolio: Sandvik's Load and Haul equipment, including trucks, excavators, and other mining machinery

Technical Support Tools:

TIM (Technical issue management) and TFM (Technical feedback management) processes
Customer relationship management (CRM) software
Project planning and management tools
Collaboration and communication platforms (e.g., Microsoft Teams, Slack)

📝 Enhancement Note: The technology stack for this role is focused on technical support, project planning, and collaboration tools, with a focus on delivering high-value support and enhancing customer satisfaction.

👥 Team Culture & Values

Technical Support Values:

Customer focus: Delivering world-class technical support and enhancing customer satisfaction
Technical expertise: Leveraging deep technical knowledge of Sandvik's Load and Haul equipment and the mining industry as a whole
Collaboration: Working effectively with customers, sales, service, and other technical teams to drive product reliability and operational excellence
Continuous improvement: Identifying and addressing technical issues within mining equipment to enhance product performance and customer satisfaction

Collaboration Style:

Cross-functional collaboration: Working effectively with customers, sales, service, and other technical teams to drive product reliability and operational excellence
Knowledge sharing: Sharing technical expertise and best practices to enhance the skills and capabilities of the team as a whole
Mentoring and coaching: Providing guidance and support to team members to enhance their technical expertise and leadership skills

📝 Enhancement Note: Sandvik's Technical Support team is focused on delivering world-class technical support and enhancing customer satisfaction, with a commitment to technical expertise, collaboration, and continuous improvement.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Product Complexity: Managing the technical complexity of Sandvik's Load and Haul equipment and the mining industry as a whole
Customer Expectations: Meeting the high expectations of customers for technical support and product reliability
Industry Trends: Staying up-to-date with the latest developments in mining technology and adapting Sandvik's products and services to meet evolving customer needs

Learning & Development Opportunities:

Technical Expertise: Deepening your technical knowledge of Sandvik's Load and Haul equipment and the mining industry as a whole
Leadership Development: Enhancing your leadership skills through mentoring, coaching, and professional development opportunities
Cross-Functional Collaboration: Expanding your knowledge and expertise through collaboration with sales, service, and other technical teams

📝 Enhancement Note: This role offers significant opportunities for technical expertise, leadership, and cross-functional collaboration, with a focus on driving product reliability, customer satisfaction, and operational excellence.

💡 Interview Preparation

Technical Questions:

Technical Expertise: Detailed discussions of your experience in solving complex technical issues within underground mining equipment, with a focus on Sandvik's Load and Haul equipment
Problem-Solving Skills: Scenarios that test your ability to identify and address technical issues within mining equipment, with a focus on attention to detail and customer satisfaction
Leadership Experience: Discussions of your experience in leading and coordinating teams, with a focus on delivering high-value support and enhancing customer satisfaction

Company & Culture Questions:

Company Knowledge: In-depth discussions of Sandvik's products, services, and industry position, with a focus on your understanding of the mining industry and its specific challenges
Team Dynamics: Discussions of your ability to work effectively with customers, sales, service, and other technical teams, with a focus on collaboration, knowledge sharing, and continuous improvement
Customer Focus: Discussions of your commitment to delivering world-class technical support and enhancing customer satisfaction, with a focus on understanding customer needs and exceeding expectations

Portfolio Presentation Strategy:

Technical Expertise: Highlight your deep technical knowledge of Sandvik's Load and Haul equipment and the mining industry as a whole, with a focus on your experience in solving complex technical issues within underground mining equipment
Leadership Skills: Showcase your ability to lead and coordinate teams, with a focus on delivering high-value support and enhancing customer satisfaction
Problem-Solving Skills: Demonstrate your ability to identify and address technical issues within mining equipment, with a focus on attention to detail and customer satisfaction

📝 Enhancement Note: The interview process for this role is designed to assess your technical expertise, leadership experience, and cultural fit with Sandvik. Be prepared to discuss your experience in solving complex technical issues within underground mining equipment and demonstrate your problem-solving skills and attention to detail.

📌 Application Steps

To apply for this Technical Support Manager position:

Resume Optimization: Tailor your resume to highlight your technical expertise, leadership experience, and problem-solving skills, with a focus on your experience in solving complex technical issues within underground mining equipment
Cover Letter: Write a compelling cover letter that demonstrates your understanding of the role, Sandvik's products and services, and the mining industry as a whole
Portfolio Preparation: Prepare a portfolio that showcases your technical expertise, leadership skills, and problem-solving skills, with a focus on your experience in solving complex technical issues within underground mining equipment
Interview Preparation: Brush up on your technical knowledge of Sandvik's Load and Haul equipment and the mining industry as a whole, and practice your problem-solving skills and attention to detail
Application Submission: Submit your application through the application link on the Sandvik careers website by July 31st, 2025

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Manager