Technical Support Lead (L2 Operations & DevOps) - Remote in Romania

📍 Job Overview

• Job Title: Technical Support Lead (L2 Operations & DevOps) - Remote in Romania
• Company: Eurofins Scientific
• Location: Bucharest, Bucureşti, Romania
• Job Type: Full-time
• Category: DevOps Engineer
• Date Posted: June 17, 2025
• Experience Level: 10+ years
• Remote Status: Remote (Romania only)

🚀 Role Summary

• Lead L2 operations and DevOps teams to ensure high-quality application support and troubleshooting
• Coordinate with multiple teams to resolve issues and maintain service level agreements
• Leverage strong technical expertise in application support, DevOps methodologies, and database manipulation
• Demonstrate excellent communication skills and the ability to work effectively in a cross-functional environment

📝 Enhancement Note: This role requires a high level of technical proficiency and experience in application support, making it an excellent fit for seasoned DevOps engineers looking to take on a leadership role.

💻 Primary Responsibilities

• Application Troubleshooting: Lead the resolution of complex application issues, working closely with development and operations teams
• Service Level Agreement (SLA) Adherence: Ensure that support and troubleshooting efforts meet agreed-upon service levels and response times
• Cross-Functional Team Coordination: Collaborate with various teams, including development, operations, and quality assurance, to diagnose and resolve issues
• Incident Management: Oversee incident management processes, ensuring that issues are escalated and resolved promptly and effectively
• Process Improvement: Identify opportunities for process improvement and drive initiatives to enhance application support and troubleshooting efforts
• Team Leadership: Lead and mentor L2 operations and DevOps team members, fostering a culture of continuous learning and improvement

📝 Enhancement Note: This role requires a strong focus on problem-solving, communication, and leadership skills, as well as a deep understanding of application support and troubleshooting processes.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant work experience may be considered in lieu of a degree.

Experience:

• Minimum 10 years of experience in application support
• Proven experience in leading teams and driving process improvement
• Demonstrated expertise in DevOps methodologies, CI/CD, and database manipulation (MSSQL/T-SQL scripts/queries)
• Strong knowledge of IIS troubleshooting and application support
• Excellent verbal and written English communication skills
• Experience working with cross-functional teams spread across geographies
• Familiarity with ITIL framework to assist in day-to-day BAU Operations

Required Skills:

• Knowledge of single sign-on (SSO)
• Good knowledge of RDBMS, SQL Server preferred
• Experience in debugging applications with API/REST services
• Understanding of Terraform, Observability, and error handling in cloud setups
• Knowledge of Elastic Search (mandatory)
• Ability to write automated scripts/queries for validating applications

Preferred Skills:

• Any Azure/DevOps certification
• Experience in release management and coordination
• Familiarity with leading teams and driving change

📝 Enhancement Note: This role requires a high level of technical expertise and experience in application support, making it an excellent fit for seasoned DevOps engineers looking to take on a leadership role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• A well-structured portfolio showcasing your application support and troubleshooting experience
• Case studies demonstrating your ability to coordinate with multiple teams and resolve complex issues
• Examples of your problem-solving skills and leadership in driving process improvement

Technical Documentation:

• Detailed documentation of your application support and troubleshooting processes
• Evidence of your ability to write automated scripts and queries for validating applications
• Documentation of your experience with ITIL framework and incident management processes

💵 Compensation & Benefits

Salary Range: Competitive salary package, including bonus and benefits. The exact salary range is not provided, but Eurofins offers a competitive compensation package for the right candidate.

Benefits:

• Additional Performance Bonus up to 1 Month Salary per year
• Meal Vouchers
• Gym Reimbursement
• Medical Subscription
• Health Insurance
• 25 days of holidays + 1 extra day off for your birthday
• Additional holidays for loyalty
• Remote work activity in Romania

Working Hours: Full-time position with a standard workweek of 40 hours. The role may require working in shifts and being available for on-call duties.

🎯 Team & Company Context

🏢 Company Culture

Industry: Eurofins Scientific operates in the life sciences industry, providing analytical testing services to clients across multiple sectors, including food, environment, pharmaceuticals, and cosmetics. This role will be part of the IT department, supporting the company's global operations.

Company Size: Eurofins Scientific is a large, international organization with over 63,000 staff across a decentralized and entrepreneurial network of over 950 laboratories in 60 countries. This role will be part of a global IT team, working with cross-functional teams across different regions.

Founded: Eurofins Scientific was founded in 1987 and has since grown into a global leader in food, environment, pharmaceutical, and cosmetic product testing, as well as discovery pharmacology, forensics, advanced material sciences, and agroscience contract research services.

Team Structure:

• The Technical Support Lead will oversee the L2 operations and DevOps teams, working closely with development, operations, and quality assurance teams to resolve application issues
• The role will report directly to the IT Director or a relevant manager within the IT department

Development Methodology:

• Eurofins Scientific follows Agile methodologies for software development, with a focus on continuous integration, continuous delivery, and iterative development
• The company emphasizes collaboration, cross-functional teamwork, and a customer-focused approach to problem-solving

Company Website: Eurofins Scientific

📝 Enhancement Note: Eurofins Scientific is a large, international organization with a strong focus on collaboration, cross-functional teamwork, and continuous improvement. This role will be part of a global IT team, working with cross-functional teams across different regions to ensure high-quality application support and troubleshooting.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a senior-level position, requiring a high level of technical expertise and experience in application support and troubleshooting. The role offers an opportunity to lead a team and drive process improvement, providing a pathway to further career growth in technical leadership or management.

Reporting Structure: The Technical Support Lead will report directly to the IT Director or a relevant manager within the IT department. The role will oversee the L2 operations and DevOps teams, working closely with development, operations, and quality assurance teams to resolve application issues.

Technical Impact: This role has a significant impact on the company's global operations, ensuring that critical applications are supported and maintained effectively. The Technical Support Lead will play a crucial role in driving process improvement and enhancing the overall quality of application support and troubleshooting efforts.

Growth Opportunities:

• Technical Leadership: Demonstrate strong leadership skills and drive process improvement to advance to a technical leadership role within the IT department
• Management: Showcase exceptional leadership and management skills to progress into a management role, overseeing multiple teams and driving strategic initiatives
• Specialization: Develop expertise in specific areas of application support and troubleshooting, becoming a subject matter expert and driving best practices within the organization

📝 Enhancement Note: This role offers significant growth opportunities for technical professionals looking to advance their careers in application support and troubleshooting. With a strong focus on leadership, process improvement, and collaboration, this role provides a pathway to further career growth in technical leadership or management.

🌐 Work Environment

Office Type: Eurofins Scientific operates a decentralized and entrepreneurial network of laboratories across the globe. This role is remote, with the expectation that the candidate will be based in Romania.

Office Location(s): The role is remote, with the expectation that the candidate will be based in Romania. Eurofins Scientific has offices in Bucharest and Cluj-Napoca, Romania.

Workspace Context:

• Remote Work: The role is remote, with the expectation that the candidate will work from a home office or co-working space in Romania
• Collaboration Tools: Eurofins Scientific uses collaboration tools such as Microsoft Teams and SharePoint to facilitate communication and knowledge sharing among team members
• Equipment Provision: The company will provide the necessary equipment, including a laptop and remote access solutions, to ensure a productive work environment

Work Schedule: Full-time position with a standard workweek of 40 hours. The role may require working in shifts and being available for on-call duties to ensure 24/7 application support and troubleshooting coverage.

📝 Enhancement Note: This role offers a remote work arrangement, providing flexibility and the opportunity to work from a home office or co-working space in Romania. Eurofins Scientific fosters a collaborative and inclusive work environment, with a strong focus on cross-functional teamwork and knowledge sharing.

📄 Application & Technical Interview Process

Interview Process:

1. Phone/Video Screen: A brief phone or video call to assess communication skills, cultural fit, and basic technical proficiency
2. Technical Assessment: A hands-on technical assessment, focusing on application support and troubleshooting skills, database manipulation, and incident management processes
3. Behavioral Interview: An in-depth discussion of your problem-solving skills, leadership experience, and ability to work effectively in a cross-functional team environment
4. Final Interview: A meeting with the hiring manager or a panel of stakeholders to assess your fit for the role and the organization

Portfolio Review Tips:

• Highlight your application support and troubleshooting experience, demonstrating your ability to coordinate with multiple teams and resolve complex issues
• Showcase your problem-solving skills and leadership in driving process improvement
• Include case studies and testimonials from colleagues or managers to validate your experience and expertise

Technical Challenge Preparation:

• Brush up on your application support and troubleshooting skills, focusing on database manipulation, IIS troubleshooting, and incident management processes
• Familiarize yourself with Eurofins Scientific's industry and company-specific context, demonstrating your understanding of the organization's mission and values
• Prepare for behavioral interview questions, focusing on your problem-solving skills, leadership experience, and ability to work effectively in a cross-functional team environment

ATS Keywords: Application Support, DevOps, CI/CD, Database Manipulation, IIS Troubleshooting, Application Troubleshooting, Service Level Agreement, SDLC, STLC, ITIL Framework, Cross-Functional Teams, Analytical Skills, Problem Solving, Release Management, Team Leadership, Elastic Search

📝 Enhancement Note: The interview process for this role is designed to assess your technical proficiency, problem-solving skills, and leadership potential. With a strong focus on application support and troubleshooting, the interview process will provide an opportunity to demonstrate your expertise and experience in a hands-on technical assessment and behavioral interview.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: N/A (This role focuses on application support and troubleshooting, with no frontend development requirements)

Backend & Server Technologies:

• Application Servers: IIS (Internet Information Services)
• Databases: SQL Server (MSSQL/T-SQL)
• Cloud Platforms: Azure (for cloud-based application support and troubleshooting)
• Monitoring Tools: Elastic Search (mandatory)

Development & DevOps Tools:

• Version Control: Git (for collaboration and code management)
• CI/CD Pipelines: Azure DevOps (for automated deployment and release management)
• Infrastructure as Code (IaC): Terraform (for automated provisioning and configuration management)
• Configuration Management: Ansible (for automated deployment and configuration)

📝 Enhancement Note: This role requires strong expertise in backend and server technologies, with a focus on application support and troubleshooting. The role requires proficiency in IIS, SQL Server, and Azure, as well as familiarity with monitoring tools such as Elastic Search.

👥 Team Culture & Values

Web Development Values:

• Customer Focus: Prioritize customer needs and ensure high-quality application support and troubleshooting to meet service level agreements
• Collaboration: Work effectively with cross-functional teams, including development, operations, and quality assurance, to diagnose and resolve issues
• Continuous Improvement: Identify opportunities for process improvement and drive initiatives to enhance application support and troubleshooting efforts
• Technical Excellence: Demonstrate a deep understanding of application support and troubleshooting processes, leveraging strong technical expertise and experience

Collaboration Style:

• Cross-Functional Integration: Work closely with development, operations, and quality assurance teams to diagnose and resolve issues, ensuring effective communication and knowledge sharing among team members
• Code Review Culture: Foster a culture of continuous learning and improvement, encouraging team members to review and provide feedback on application support and troubleshooting processes
• Knowledge Sharing: Encourage team members to share their expertise and experience, fostering a collaborative and inclusive work environment

📝 Enhancement Note: Eurofins Scientific fosters a customer-focused, collaborative, and inclusive work environment, with a strong emphasis on continuous improvement and technical excellence. This role requires a high level of technical proficiency and experience in application support and troubleshooting, as well as strong leadership and communication skills.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Application Support and Troubleshooting: Resolve complex application issues, working closely with development and operations teams to diagnose and resolve problems
• Incident Management: Oversee incident management processes, ensuring that issues are escalated and resolved promptly and effectively
• Process Improvement: Identify opportunities for process improvement and drive initiatives to enhance application support and troubleshooting efforts
• Team Leadership: Lead and mentor L2 operations and DevOps team members, fostering a culture of continuous learning and improvement

Learning & Development Opportunities:

• Technical Skill Development: Enhance your expertise in application support and troubleshooting, database manipulation, and incident management processes through on-the-job training and mentorship opportunities
• Certification: Pursue relevant certifications, such as Azure/DevOps certifications, to demonstrate your technical proficiency and commitment to continuous learning
• Conference Attendance: Attend industry conferences and events to network with peers and stay up-to-date on the latest trends and best practices in application support and troubleshooting

📝 Enhancement Note: This role offers significant technical challenges and growth opportunities for experienced application support and troubleshooting professionals. With a strong focus on leadership, process improvement, and collaboration, this role provides a pathway to further career growth in technical leadership or management.

💡 Interview Preparation

Technical Questions:

• Application Support and Troubleshooting: Describe your experience in resolving complex application issues, working closely with development and operations teams to diagnose and resolve problems
• Incident Management: Explain your approach to incident management, including escalation and resolution processes, and provide examples of successful incident management experiences
• Process Improvement: Discuss your experience in identifying opportunities for process improvement and driving initiatives to enhance application support and troubleshooting efforts

Company & Culture Questions:

• Eurofins Scientific: Describe your understanding of Eurofins Scientific's industry and company-specific context, demonstrating your familiarity with the organization's mission and values
• Team Dynamics: Explain how you would foster a collaborative and inclusive work environment, encouraging team members to share their expertise and experience
• Customer Focus: Discuss your approach to prioritizing customer needs and ensuring high-quality application support and troubleshooting to meet service level agreements

Portfolio Presentation Strategy:

• Case Studies: Prepare case studies demonstrating your application support and troubleshooting experience, highlighting your problem-solving skills and leadership in driving process improvement
• Testimonials: Include testimonials from colleagues or managers to validate your experience and expertise
• Technical Deep Dive: Prepare a technical deep dive into your application support and troubleshooting processes, demonstrating your understanding of database manipulation, IIS troubleshooting, and incident management processes

📝 Enhancement Note: The interview process for this role is designed to assess your technical proficiency, problem-solving skills, and leadership potential. With a strong focus on application support and troubleshooting, the interview process will provide an opportunity to demonstrate your expertise and experience in a hands-on technical assessment and behavioral interview.

📌 Application Steps

To apply for this Technical Support Lead (L2 Operations & DevOps) - Remote in Romania position:

1. Customize Your Portfolio: Tailor your portfolio to highlight your application support and troubleshooting experience, demonstrating your ability to coordinate with multiple teams and resolve complex issues
2. Resume Optimization: Optimize your resume for web technology roles, emphasizing your project highlights and technical skills, with a focus on application support and troubleshooting
3. Technical Interview Preparation: Brush up on your application support and troubleshooting skills, focusing on database manipulation, IIS troubleshooting, and incident management processes. Familiarize yourself with Eurofins Scientific's industry and company-specific context, demonstrating your understanding of the organization's mission and values
4. Company Research: Conduct thorough research on Eurofins Scientific, focusing on the company's industry, mission, values, and culture. Prepare for the interview process by identifying opportunities to demonstrate your fit for the role and the organization

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.