📍 Job Overview

Job Title: Technical Support Intern
Company: Wayfair
Location: Shanghai, Shanghai, China
Job Type: On-site
Category: IT Support
Date Posted: June 16, 2025
Experience Level: Entry-level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Provide first-line technical support to Wayfair employees in the Shanghai office.
Troubleshoot and resolve IT-related issues for various technologies, including Mac, PC, iPhone, Android, and printers.
Manage assigned tickets, ensuring proper documentation and closure.
Collaborate with diverse teams to provide solutions and recommendations for technical issues.
Work independently and adapt to new technologies quickly.

📝 Enhancement Note: This role requires strong communication skills in English and Mandarin, as well as the ability to work well with diverse teams and users.

💻 Primary Responsibilities

First Line Support: Provide immediate assistance to Wayfair employees for all IT-related concerns and technologies in the Shanghai office.
Ticket Management: Successfully manage assigned tickets, ensuring proper recording, documentation, and closure.
Troubleshooting: Diagnose and troubleshoot software and hardware issues, providing appropriate solutions.
Prioritization: Evaluate and prioritize various technical issues to ensure timely resolution.
Collaboration: Work closely with other teams to provide perspective and recommendations on issues that could affect the site or region.

📝 Enhancement Note: This role involves a mix of operational work and projects, requiring strong time management skills to balance both effectively.

🎓 Skills & Qualifications

Education: Pursuing a bachelor's degree in Computer Science, IT, or a related field.

Experience:

Experience with Mac, PC, iPhone, Android, and printers.
Experience providing audio and video support.
Network troubleshooting experience is a plus.

Required Skills:

Strong interpersonal and communication skills, both written and verbal, in English and Mandarin.
Ability to work independently with minimal oversight.
Strong time management skills to balance operational work with projects.
Capable of lifting 20 kg unassisted.

Preferred Skills:

Experience working in a fast-paced, dynamic environment.
Familiarity with IT asset management and meeting room/server room checking.
Ability to work a flexible schedule in line with business needs.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: Not specified. For entry-level IT support roles in Shanghai, the average salary range is approximately ¥18,000 - ¥25,000 per month, according to Glassdoor.

Benefits:

On-the-job training and development opportunities.
A dynamic and collaborative work environment.
The chance to work for one of the world's largest online destinations for the home.

Working Hours: Full-time (40 hours/week), with the possibility of working 3-4 days weekly.

📝 Enhancement Note: The salary range provided is an estimate based on market research for entry-level IT support roles in Shanghai. Actual compensation may vary depending on the company's benefits package and individual performance.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce and retail.

Company Size: Wayfair is a large, global company with over 16,000 employees worldwide. This provides ample opportunities for growth and career advancement.

Founded: 2002. Wayfair has since grown to become one of the world's largest online destinations for the home.

Team Structure:

The IT support team is responsible for providing technical assistance to Wayfair employees.
The team works closely with other departments, such as IT, to ensure smooth operations and resolve technical issues.

Development Methodology:

Wayfair follows Agile methodologies for project management and software development.
The IT support team works closely with other teams to ensure efficient communication and collaboration.

Company Website: Wayfair

📝 Enhancement Note: Wayfair's large size and global presence offer many opportunities for professional growth and development.

📈 Career & Growth Analysis

Web Technology Career Level: Entry-level (0-2 years) IT support role.

Reporting Structure: This role reports directly to the IT support manager.

Technical Impact: As a technical support intern, you will have a direct impact on the daily operations of the company by ensuring that employees have the technical support they need to perform their jobs effectively.

Growth Opportunities:

Gain hands-on experience in IT support and troubleshooting.
Develop strong communication and interpersonal skills by working with diverse teams and users.
Learn about various technologies and gain exposure to different aspects of the business.
Opportunities for full-time employment and career progression within the IT department.

📝 Enhancement Note: This internship provides an excellent opportunity to gain practical experience in IT support and develop valuable skills for a career in the tech industry.

🌐 Work Environment

Office Type: Wayfair's Shanghai office is a dynamic and collaborative workspace, with a focus on innovation and creativity.

Office Location(s): Wayfair's Shanghai office is located in the Pudong New Area, one of the city's most vibrant and bustling districts.

Workspace Context:

The IT support team works closely with other departments, such as IT, to ensure smooth operations and resolve technical issues.
The team has access to the necessary tools and resources to perform their jobs effectively.
Wayfair's office environment is designed to foster collaboration and innovation, with open-plan workspaces and plenty of communal areas.

Work Schedule: Full-time (40 hours/week), with the possibility of working 3-4 days weekly.

📝 Enhancement Note: Wayfair's dynamic and collaborative work environment provides an ideal setting for learning and growth.

📄 Application & Technical Interview Process

Interview Process:

Online application review.
Phone or video screening to assess communication skills and cultural fit.
In-person or virtual interview to discuss technical skills and problem-solving abilities.
Final decision and offer.

Portfolio Review Tips: N/A for this role.

Technical Challenge Preparation:

Brush up on your knowledge of Mac, PC, iPhone, Android, and printer troubleshooting.
Familiarize yourself with network troubleshooting techniques.
Prepare examples of how you have handled technical challenges in the past and the outcomes you achieved.

ATS Keywords:

Technical Support
IT Support
Troubleshooting
Ticket Management
Communication Skills
English
Mandarin
Mac
PC
iPhone
Android
Printer
Network Troubleshooting

📝 Enhancement Note: To optimize your resume for this role, focus on including relevant technical skills and experiences, as well as strong communication skills in English and Mandarin.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Web Development Values:

Customer-centric approach to problem-solving.
Continuous learning and improvement.
Collaboration and teamwork.
Innovation and creativity.

Collaboration Style:

Wayfair fosters a collaborative work environment, with a focus on open communication and teamwork.
The IT support team works closely with other departments to ensure smooth operations and resolve technical issues.
Knowledge sharing and mentoring are encouraged and valued.

📝 Enhancement Note: Wayfair's collaborative work environment provides an ideal setting for learning and growth, with ample opportunities for knowledge sharing and mentoring.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting and resolving complex technical issues for a diverse range of users and technologies.
Managing high volumes of tickets and prioritizing workloads effectively.
Adapting to new technologies and learning quickly.

Learning & Development Opportunities:

Gain hands-on experience in IT support and troubleshooting.
Develop strong communication and interpersonal skills by working with diverse teams and users.
Learn about various technologies and gain exposure to different aspects of the business.
Opportunities for full-time employment and career progression within the IT department.

📝 Enhancement Note: This internship provides an excellent opportunity to gain practical experience in IT support and develop valuable skills for a career in the tech industry.

💡 Interview Preparation

Technical Questions:

Be prepared to discuss your experience with Mac, PC, iPhone, Android, and printer troubleshooting.
Demonstrate your network troubleshooting skills and provide examples of how you have handled technical challenges in the past.
Showcase your strong communication skills in English and Mandarin.

Company & Culture Questions:

Research Wayfair's business and understand their mission and values.
Prepare questions to ask the interviewer about the company, the team, and the role.

Portfolio Presentation Strategy: N/A for this role.

📝 Enhancement Note: To succeed in the interview process, focus on demonstrating your strong communication skills in English and Mandarin, as well as your technical skills and problem-solving abilities.

📌 Application Steps

To apply for this technical support intern position:

Submit your application through the Wayfair careers website.
Prepare for the phone or video screening by practicing your communication skills in English and Mandarin.
Research Wayfair's business and prepare questions to ask the interviewer about the company, the team, and the role.
Brush up on your technical skills and prepare examples of how you have handled technical challenges in the past.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Intern