Technical Support Graduate at AVEVA

📍 Job Overview

Job Title: Technical Support Engineer 1
Company: AVEVA
Location: Cambridge, United Kingdom
Job Type: Hybrid (3 days min a week in office)
Category: Technical Support & Customer Success
Date Posted: August 8, 2025
Experience Level: 0-2 years

🚀 Role Summary

Customer Success Focus: Provide best-in-class support to AVEVA's diverse customer base, including Fortune 100 companies, to help them achieve their business outcomes using AVEVA's software systems.
Technical Problem Solving: Tackle complex technical challenges remotely via phone, email, web channels, or on-site to serve customers' unique environments.
Training & Development: Contribute to customer success by teaching users how to utilize AVEVA's software through public classes, internal training, or job training.
Business Acumen: Develop a strong understanding of customers' business challenges and collaborate with AVEVA departments to deliver and improve the customer experience.
Technical Skill Development: Build a solid foundation in AVEVA's software portfolio, related software, and industry technologies.

📝 Enhancement Note: This role offers a unique opportunity for graduates to launch their careers in a customer-facing, technical support capacity within the industrial software industry. AVEVA's comprehensive training program ensures new hires develop the necessary skills to succeed in this dynamic environment.

💻 Primary Responsibilities

Customer Support: Serve customers remotely through various channels, addressing their technical queries and helping them manage their operations.
Training & Education: Teach customers how to use AVEVA's software through public classes, internal training, or job training.
Collaboration: Work closely with different AVEVA departments to deliver and improve the customer experience.
Problem Solving: Tackle complex technical challenges and develop a strong foundation in AVEVA's software portfolio, related software, and industry technologies.
Customer Relationship Building: Build strong relationships with customers to understand their needs and help them achieve their business outcomes.

📝 Enhancement Note: This role requires a strong customer focus, excellent communication skills, and a desire to help people. Successful candidates will be self-motivated, enthusiastic, and eager to learn in a dynamic environment.

🎓 Skills & Qualifications

Education:

Bachelor's Degree or higher in Engineering, Math, Computer Science, Natural Sciences, or a related field.

Experience:

0-2 years of experience in a relevant field.

Required Skills:

Self-motivation and a customer mindset
Strong communication skills and attention to detail
Ability to learn and research in a dynamic environment
Additional language skills (Spanish, Portuguese, or French) are a plus

Preferred Skills:

Experience with industrial software or related technologies
Familiarity with customer support or customer success roles
Strong problem-solving skills and a proactive approach to customer service

📝 Enhancement Note: While specific industry experience is not required, candidates with a strong academic background and a passion for technology and customer service will thrive in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

A strong academic record demonstrating problem-solving skills and a solid foundation in relevant technologies.
Examples of customer service or support experience, highlighting your ability to handle complex technical challenges and maintain a customer-focused mindset.
Familiarity with industrial software or related technologies, as demonstrated through coursework, projects, or extracurricular activities.

Technical Documentation:

A well-structured resume and cover letter highlighting your relevant skills, experiences, and enthusiasm for the role.
Examples of your written communication skills, such as reports, essays, or blog posts, demonstrating your ability to explain complex technical concepts clearly and concisely.

📝 Enhancement Note: As this is a graduate-level position, AVEVA places a strong emphasis on candidates' academic achievements and potential for growth. A well-crafted portfolio and strong application materials will help you stand out in the application process.

💵 Compensation & Benefits

Salary Range: £25,000 - £35,000 per annum (based on AVEVA's UK graduate salary ranges and industry standards for technical support roles)

Benefits:

Flexible benefits fund
Emergency leave days
Adoption leave
28 days annual leave (plus bank holidays)
Pension
Life cover
Private medical insurance
Parental leave
Education assistance program

Working Hours: Full-time, with a hybrid work arrangement requiring a minimum of 3 days per week in the office.

📝 Enhancement Note: AVEVA offers a competitive benefits package for UK-based employees, including flexible benefits, leave entitlements, and retirement planning. The salary range provided is an estimate based on industry standards and AVEVA's UK graduate salary ranges.

🎯 Team & Company Context

🏢 Company Culture

Industry: AVEVA operates in the industrial software industry, providing solutions for essential sectors such as power generation and utilities, water, oil and gas, mining, metals, manufacturing, pharmaceuticals, facilities, transportation, food and beverage, and more.

Company Size: AVEVA is a global leader in industrial software with over 6,500 employees and 90 offices in over 40 countries. This large-scale environment offers ample opportunities for growth and development.

Founded: AVEVA was founded in 1967 and has since grown into a global leader in industrial software, driving digital transformation and sustainability.

Team Structure:

The Technical Support team is part of AVEVA's Customer Success organization, which is responsible for ensuring customers achieve their desired business outcomes using AVEVA's software systems.
The team consists of experienced technical support engineers who work closely with customers to address their technical queries and help them manage their operations.
The team also collaborates with other AVEVA departments, such as Product Management, Engineering, and Sales, to deliver and improve the customer experience.

Development Methodology:

AVEVA's Technical Support team follows a customer-centric approach, focusing on delivering best-in-class support to help customers achieve their business outcomes.
The team uses a ticketing system to manage customer inquiries and track progress, ensuring that all customer issues are resolved efficiently and effectively.
The team also follows a continuous improvement approach, regularly reviewing customer feedback and making data-driven decisions to enhance the customer experience.

Company Website: aveva.com

📝 Enhancement Note: AVEVA's large-scale, global presence offers numerous opportunities for career growth and development within the industrial software industry. The company's customer-centric approach and commitment to continuous improvement ensure a dynamic and engaging work environment for technical support professionals.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry-level position within AVEVA's Technical Support organization, focusing on customer success and technical problem-solving. Successful candidates will have the opportunity to develop their technical skills and gain valuable experience working with AVEVA's diverse customer base.

Reporting Structure: Technical Support Engineers report directly to the Technical Support Manager and work closely with other team members, as well as with customers and other AVEVA departments, to deliver and improve the customer experience.

Technical Impact: In this role, you will have a direct impact on AVEVA's customers by helping them manage their operations and achieve their business outcomes using AVEVA's software systems. Your technical expertise and problem-solving skills will be crucial in ensuring customer success and driving business growth.

Growth Opportunities:

Technical Skill Development: AVEVA offers extensive training and development opportunities to help Technical Support Engineers build a solid foundation in AVEVA's software portfolio, related software, and industry technologies. This will enable you to progress to more senior technical roles within the organization.
Customer Success & Relationship Management: As you gain experience and develop your customer success skills, you may have the opportunity to move into a customer success management role, focusing on strategic account management and customer relationship building.
Leadership & Mentoring: With experience and a proven track record of success, you may have the opportunity to take on a leadership role within the Technical Support organization, mentoring and coaching other team members to help them develop their skills and advance their careers.

📝 Enhancement Note: AVEVA's large-scale, global presence and commitment to customer success offer numerous opportunities for career growth and development within the industrial software industry. The company's extensive training and development programs, as well as its focus on customer success and technical problem-solving, ensure a dynamic and engaging work environment for technical support professionals.

🌐 Work Environment

Office Type: AVEVA's Cambridge office is a modern, collaborative workspace designed to facilitate teamwork and innovation. The office features state-of-the-art technology, comfortable workspaces, and breakout areas for relaxation and informal meetings.

Office Location(s): Cambridge, United Kingdom

Workspace Context:

Collaborative Work Environment: The Technical Support team works closely together, sharing knowledge and expertise to ensure customers receive the best possible support.
Technical Tools & Equipment: AVEVA provides its Technical Support Engineers with the latest technology and tools to help them deliver best-in-class support to customers, including laptops, software licenses, and remote access solutions.
Cross-Functional Collaboration: The Technical Support team works closely with other AVEVA departments, such as Product Management, Engineering, and Sales, to deliver and improve the customer experience. This cross-functional collaboration ensures that customers' needs are met and that AVEVA's software systems continue to evolve and improve.

Work Schedule: Full-time, with a hybrid work arrangement requiring a minimum of 3 days per week in the office. The work schedule is flexible, with the ability to work remotely for up to 2 days per week.

📝 Enhancement Note: AVEVA's modern, collaborative workspace and flexible work arrangements ensure a comfortable and engaging work environment for Technical Support Engineers. The company's commitment to cross-functional collaboration and customer success fosters a dynamic and innovative atmosphere.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to assess your communication skills, customer mindset, and enthusiasm for the role.
Technical Assessment: A hands-on technical assessment, either online or on-site, to evaluate your problem-solving skills, attention to detail, and ability to learn and research in a dynamic environment.
Final Interview: A face-to-face or video interview with the Technical Support Manager and other team members to discuss your fit for the role, your career aspirations, and your understanding of AVEVA's business and customers.
Offer & Onboarding: A formal job offer, followed by a comprehensive onboarding program to help you integrate into the team and begin your career at AVEVA.

Portfolio Review Tips:

Highlight your academic achievements and any relevant customer service or support experience.
Demonstrate your problem-solving skills and ability to handle complex technical challenges.
Showcase your communication skills and customer-focused mindset through well-structured and well-written application materials.
Include examples of your familiarity with industrial software or related technologies, as demonstrated through coursework, projects, or extracurricular activities.

Technical Challenge Preparation:

Familiarize yourself with AVEVA's software portfolio and related technologies to demonstrate your enthusiasm for the role and your ability to learn and adapt in a dynamic environment.
Brush up on your problem-solving skills and be prepared to tackle complex technical challenges in a customer-focused manner.
Practice explaining technical concepts clearly and concisely to demonstrate your communication skills and customer mindset.

ATS Keywords: (Organized by category)

Programming Languages:

Python, Java, C#, C++, JavaScript, HTML, CSS

Web Frameworks & Libraries:

React, Angular, Vue.js, jQuery

Server Technologies:

Microsoft Windows Server, Linux, AWS, Azure, Google Cloud Platform

Databases:

SQL Server, MySQL, PostgreSQL, MongoDB, Oracle

Tools:

JIRA, Confluence, Git, SVN, Jenkins, Docker, Kubernetes, Power BI, Tableau

Methodologies:

Agile, Scrum, Kanban, ITIL, COBIT

Soft Skills:

Customer Service, Problem-Solving, Communication, Teamwork, Collaboration, Adaptability, Time Management, Attention to Detail

Industry Terms:

Industrial Software, Customer Success, Technical Support, Customer Relationship Management, Customer Experience, Business Outcomes, Software Systems, IT Service Management, IT Governance

📝 Enhancement Note: AVEVA's Technical Support Engineer role requires a strong customer mindset, excellent communication skills, and a desire to help people. Successful candidates will have a solid academic background, strong problem-solving skills, and a passion for technology and customer service. The interview process is designed to assess these skills and ensure that candidates are a good fit for the role and the company.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies:

React, Angular, Vue.js, jQuery
HTML, CSS, JavaScript
Responsive design and cross-browser compatibility

Backend & Server Technologies:

Microsoft Windows Server, Linux
AWS, Azure, Google Cloud Platform
Java, C#, C++, Python

Development & DevOps Tools:

JIRA, Confluence, Git, SVN, Jenkins, Docker, Kubernetes
Power BI, Tableau

Methodologies:

Agile, Scrum, Kanban, ITIL, COBIT

📝 Enhancement Note: AVEVA's Technical Support Engineer role requires a strong foundation in AVEVA's software portfolio, related software, and industry technologies. The role involves working with a wide range of technologies, including frontend frameworks, server platforms, and infrastructure tools, to deliver best-in-class support to customers.

👥 Team Culture & Values

Web Development Values:

Customer Focus: AVEVA's Technical Support team is dedicated to delivering best-in-class support to help customers achieve their business outcomes using AVEVA's software systems.
Technical Excellence: The team is committed to continuous learning and improvement, ensuring that Technical Support Engineers have a solid foundation in AVEVA's software portfolio, related software, and industry technologies.
Collaboration: The team works closely together, sharing knowledge and expertise to ensure customers receive the best possible support.
Innovation: The team is always looking for new and better ways to serve customers and improve the customer experience.

Collaboration Style:

Cross-Functional Integration: The Technical Support team works closely with other AVEVA departments, such as Product Management, Engineering, and Sales, to deliver and improve the customer experience.
Code Review Culture: The team follows a code review process to ensure that all customer issues are resolved efficiently and effectively.
Knowledge Sharing: The team encourages knowledge sharing and continuous learning, with regular training sessions and workshops to help Technical Support Engineers develop their skills and stay up-to-date with the latest technologies.

📝 Enhancement Note: AVEVA's Technical Support team is dedicated to delivering best-in-class support to customers, with a strong focus on customer success, technical excellence, and collaboration. The team's commitment to continuous learning and improvement ensures a dynamic and engaging work environment for Technical Support Engineers.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Complex Technical Problems: AVEVA's customers face complex technical challenges in their operations, requiring Technical Support Engineers to develop strong problem-solving skills and a deep understanding of AVEVA's software portfolio, related software, and industry technologies.
Customer Expectations: Customers expect fast, efficient, and effective solutions to their technical challenges, requiring Technical Support Engineers to maintain a strong customer focus and a commitment to continuous improvement.
Emerging Technologies: The industrial software industry is constantly evolving, with new technologies and trends emerging regularly. Technical Support Engineers must stay up-to-date with the latest developments and be prepared to adapt to change.

Learning & Development Opportunities:

Technical Skill Development: AVEVA offers extensive training and development opportunities to help Technical Support Engineers build a solid foundation in AVEVA's software portfolio, related software, and industry technologies.
Customer Success & Relationship Management: As you gain experience and develop your customer success skills, you may have the opportunity to move into a customer success management role, focusing on strategic account management and customer relationship building.
Leadership & Mentoring: With experience and a proven track record of success, you may have the opportunity to take on a leadership role within the Technical Support organization, mentoring and coaching other team members to help them develop their skills and advance their careers.

📝 Enhancement Note: AVEVA's Technical Support Engineer role offers numerous opportunities for career growth and development within the industrial software industry. The company's extensive training and development programs, as well as its commitment to customer success and technical problem-solving, ensure a dynamic and engaging work environment for technical support professionals.

💡 Interview Preparation

Technical Questions:

Customer Focus: How do you approach understanding a customer's business challenges and tailoring your support to meet their unique needs?
Problem-Solving: Can you describe a complex technical challenge you've faced and how you approached solving it? What was the outcome?
Adaptability: How do you stay up-to-date with the latest technologies and trends in the industrial software industry? Can you provide an example of a time when you had to learn a new technology or tool to solve a customer's problem?

Company & Culture Questions:

Company Understanding: What do you know about AVEVA's business, customers, and software portfolio? How do you think our products can help customers achieve their business outcomes?
Team Fit: How do you see yourself contributing to AVEVA's Technical Support team and our broader customer success mission?
Career Aspirations: Where do you see yourself in your career in 5 years? How does this role fit into your long-term goals?

Portfolio Presentation Strategy:

Customer Success Stories: Highlight your customer service or support experience, demonstrating your ability to handle complex technical challenges and maintain a customer-focused mindset.
Technical Skill Demonstration: Showcase your problem-solving skills and ability to learn and adapt in a dynamic environment by walking through a technical challenge you've faced and how you approached solving it.
Communication Skills: Clearly and concisely explain technical concepts to demonstrate your communication skills and customer mindset.

📝 Enhancement Note: AVEVA's Technical Support Engineer role requires a strong customer mindset, excellent communication skills, and a desire to help people. Successful candidates will have a solid academic background, strong problem-solving skills, and a passion for technology and customer service. The interview process is designed to assess these skills and ensure that candidates are a good fit for the role and the company.

📌 Application Steps

To apply for this Technical Support Engineer 1 position at AVEVA:

Submit Your Application: Visit the AVEVA careers website and submit your cover letter and resume through the application portal.
Tailor Your Portfolio: Highlight your academic achievements and any relevant customer service or support experience, demonstrating your problem-solving skills and ability to handle complex technical challenges.
Optimize Your Resume: Use relevant keywords and phrases from the job description to optimize your resume for AVEVA's Applicant Tracking System (ATS). Focus on your technical skills, customer service experience, and enthusiasm for the role.
Prepare for Technical Challenges: Familiarize yourself with AVEVA's software portfolio and related technologies to demonstrate your enthusiasm for the role and your ability to learn and adapt in a dynamic environment. Brush up on your problem-solving skills and be prepared to tackle complex technical challenges in a customer-focused manner.
Research AVEVA: Learn about AVEVA's business, customers, and software portfolio to demonstrate your understanding of the company and its products. Consider how AVEVA's solutions can help customers achieve their business outcomes and how you can contribute to the company's customer success mission.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with AVEVA before making application decisions.

Technical Support Graduate