📍 Job Overview

Job Title: Technical Support for MS Teams
Company: Kyndryl
Location: Hyderabad, Telangana, India
Job Type: On-site
Category: Technical Support & Customer Service
Date Posted: June 12, 2025
Experience Level: 0-2 years
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Provide exceptional technical assistance to clients, troubleshoot complex issues, and ensure customer satisfaction.
Key Skills: Customer service, technical support, Cisco Nexus, IOS technologies, F5 ASM, LTM configuration, troubleshooting, network automation, scripting.
Growth Opportunities: Extensive technical trainings, free certifications, and career progression in advanced technical roles.

📝 Enhancement Note: This role offers significant growth opportunities through continuous learning and development, enabling professionals to advance their careers in the technical domain.

💻 Primary Responsibilities

Troubleshooting: Diagnose and repair complex equipment, software, and systems to resolve customer issues efficiently and effectively.
Customer Support: Serve as the go-to person for customers requiring assistance with highly technical or sophisticated products, installations, and training.
Problem Determination: Perform varying degrees of problem determination and resolution using technical expertise and available resources.
Administrative Tasks: Complete related administrative duties within Service Level Agreement (SLA) objectives, such as data backup and restore on certain accounts for clients.
Collaboration: Work with local and regional infrastructure teams to ensure proper awareness and action on technical problems.
Learning & Development: Continuously enhance technical skills through trainings, certifications, and hands-on experience.

📝 Enhancement Note: The role requires a strong problem-solving mindset, excellent communication skills, and a customer-centric approach to deliver world-class support and exceed customer expectations.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, IT, or a related field.

Experience: 0-3 years of experience in Customer Service or Technical Support.

Required Skills:

Proven experience in Customer Service or Technical Support.
Experience with Cisco Nexus and IOS technologies.
Experience with F5 ASM and LTM configuration and troubleshooting.

Preferred Skills:

Cisco certified.
Experience with network automation/scripting.

📝 Enhancement Note: While the role requires specific technical skills, it also values a growth mindset, customer focus, and an open, inclusive approach to work with others.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Customer Service Portfolio: Highlight successful customer service cases, demonstrating problem-solving skills, customer empathy, and issue resolution.
Technical Support Portfolio: Showcase your technical expertise by including examples of complex issues you've resolved, tools you've used, and the outcomes achieved.
Certifications: Include any relevant certifications, such as Cisco certifications, to showcase your commitment to continuous learning and professional development.

Technical Documentation:

Case Studies: Document detailed case studies of complex technical issues you've resolved, outlining the steps taken, tools used, and the final outcome.
Process Documentation: Demonstrate your understanding of technical processes and workflows by including process documentation, standard operating procedures, or knowledge base articles you've created or contributed to.

📝 Enhancement Note: As this role focuses on technical support and customer service, your portfolio should emphasize your problem-solving skills, customer focus, and technical expertise in troubleshooting complex issues.

💵 Compensation & Benefits

Salary Range: INR 3,50,000 - 5,00,000 per annum (Estimated, based on industry standards for entry-level Technical Support roles in Hyderabad, India)

Benefits:

Employee Learning Programs, including certifications from Microsoft, Google, Amazon, and more.
Health Benefits.
Volunteering Opportunities.

Working Hours: Full-time, with a standard workweek of 40 hours, including flexible deployment windows and maintenance schedules as needed.

📝 Enhancement Note: While the salary range is estimated, candidates should research local salary standards and cost of living in Hyderabad, India, to ensure the compensation package meets their expectations.

🎯 Team & Company Context

Company Culture:

Industry: Technology and IT services.
Company Size: Large (Over 10,000 employees).
Founded: 1933 (as IBM), Kyndryl was established in 2021 as a spin-off from IBM's infrastructure services business.

Team Structure:

The Technical Support team works closely with various competencies, such as network infrastructure, software development, and customer success, to ensure customer issues are resolved efficiently.
The team follows Agile methodologies for problem resolution, with regular stand-ups, sprint planning, and continuous improvement processes.

Development Methodology:

Agile/Scrum: The team follows Agile/Scrum methodologies for problem resolution, with regular stand-ups, sprint planning, and continuous improvement processes.
Code Review & Testing: Not applicable to this role, as it focuses on technical support and customer service.
Deployment Strategies: Not applicable to this role, as it focuses on technical support and customer service.

Company Website: Kyndryl

📝 Enhancement Note: Kyndryl's culture values customer focus, continuous learning, and collaboration, making it an ideal environment for technical professionals seeking growth and development opportunities.

📈 Career & Growth Analysis

Technical Support Career Level: Entry-level to intermediate, focusing on technical troubleshooting, customer service, and issue resolution.

Reporting Structure: The Technical Support role reports directly to the Technical Support Manager, with indirect reporting to various competencies based on the nature of the customer issue.

Technical Impact: Technical Support professionals directly impact customer satisfaction, ensuring that technical issues are resolved efficiently and effectively, minimizing downtime and maximizing productivity.

Growth Opportunities:

Technical Specialization: Pursue advanced technical roles, such as Senior Technical Support Specialist or Technical Support Team Lead.
Cross-functional Roles: Explore opportunities in other competencies, such as network infrastructure, software development, or customer success.
Leadership Roles: Develop leadership skills and pursue management roles, such as Technical Support Manager or Director of Technical Support Services.

📝 Enhancement Note: Kyndryl offers extensive learning and development opportunities, enabling Technical Support professionals to grow their careers in various technical and leadership roles.

🌐 Work Environment

Office Type: On-site, with a collaborative workspace designed to facilitate team interaction and knowledge sharing.

Office Location(s): Hyderabad, Telangana, India, with additional offices in Chennai, Bangalore, Mumbai, and Gurgaon.

Workspace Context:

Collaborative Workspace: The office features open-plan workspaces, collaboration areas, and meeting rooms to encourage team interaction and knowledge sharing.
Technical Infrastructure: The workspace is equipped with state-of-the-art technology, including high-speed internet, multiple monitors, and specialized software tools for technical support and customer service.
Cross-functional Collaboration: The Technical Support team works closely with various competencies, such as network infrastructure, software development, and customer success, to ensure customer issues are resolved efficiently.

Work Schedule: Full-time, with a standard workweek of 40 hours, including flexible deployment windows and maintenance schedules as needed.

📝 Enhancement Note: Kyndryl's on-site work environment fosters collaboration, knowledge sharing, and continuous learning, providing an ideal setting for Technical Support professionals to grow their careers.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to assess communication skills, customer focus, and technical aptitude.
Technical Assessment: A hands-on technical assessment, focusing on troubleshooting skills, problem-solving, and customer service.
Behavioral Interview: An in-depth discussion of your problem-solving approach, customer service experiences, and fit with Kyndryl's culture.
Final Interview: A meeting with the Technical Support Manager or Director to discuss the role, team dynamics, and career growth opportunities.

Portfolio Review Tips:

Highlight successful customer service cases and complex technical issues resolved.
Include case studies demonstrating your problem-solving skills, technical expertise, and customer focus.
Showcase any relevant certifications, such as Cisco certifications, to demonstrate your commitment to continuous learning and professional development.

Technical Challenge Preparation:

Brush up on your technical skills, with a focus on Cisco Nexus, IOS technologies, F5 ASM, and LTM configuration.
Practice troubleshooting exercises to improve your problem-solving skills and response time.
Familiarize yourself with Kyndryl's culture, values, and mission to demonstrate your fit with the organization.

ATS Keywords: Customer Service, Technical Support, Troubleshooting, Problem Solving, Cisco Nexus, IOS Technologies, F5 ASM, LTM Configuration, Network Automation, Scripting, Agile, Collaboration, Teamwork, Customer Focus.

📝 Enhancement Note: Kyndryl's interview process focuses on assessing technical skills, problem-solving abilities, and cultural fit, with a strong emphasis on customer service and customer satisfaction.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable to this role, as it focuses on technical support and customer service.

Backend & Server Technologies:

Cisco Nexus: Experience with Cisco Nexus switches is required for this role.
IOS Technologies: Familiarity with IOS technologies is essential for troubleshooting network issues and configuring Cisco devices.
F5 ASM & LTM: Experience with F5 ASM and LTM is required for configuring and troubleshooting load balancers and application delivery controllers.

Development & DevOps Tools: Not applicable to this role, as it focuses on technical support and customer service.

📝 Enhancement Note: While this role does not require proficiency in frontend technologies or development tools, a solid understanding of backend and server technologies is essential for effective troubleshooting and issue resolution.

👥 Team Culture & Values

Customer Service Values:

Customer Focus: Prioritize customer success in all aspects of your work, ensuring that customer issues are resolved efficiently and effectively.
Empathy: Demonstrate understanding and compassion for customer challenges, putting yourself in their shoes to provide tailored solutions.
Problem Solving: Develop creative and effective solutions to customer issues, leveraging your technical expertise and available resources.
Continuous Learning: Stay up-to-date with the latest technologies, best practices, and industry trends to enhance your technical skills and customer service approach.

Collaboration Style:

Cross-functional Collaboration: Work closely with various competencies, such as network infrastructure, software development, and customer success, to ensure customer issues are resolved efficiently.
Knowledge Sharing: Contribute to a culture of knowledge sharing and continuous learning, by documenting processes, creating knowledge base articles, and mentoring junior team members.
Teamwork: Collaborate effectively with your team to resolve complex customer issues, leveraging collective expertise and resources.

📝 Enhancement Note: Kyndryl's customer service values and collaboration style foster a customer-centric, collaborative, and learning-focused work environment, enabling Technical Support professionals to grow their careers and deliver exceptional customer experiences.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Complex Troubleshooting: Develop your skills in diagnosing and resolving complex technical issues, working with various teams to ensure efficient and effective issue resolution.
Customer Service: Hone your customer service skills, balancing technical expertise with empathy, patience, and clear communication to deliver exceptional customer experiences.
Adaptability: Stay up-to-date with the latest technologies, best practices, and industry trends to enhance your technical skills and customer service approach.

Learning & Development Opportunities:

Technical Training: Participate in extensive technical trainings, including cloud technology, and free certifications to enhance your skills and expertise.
Conference Attendance: Attend industry conferences, workshops, and webinars to expand your knowledge and network with other technical professionals.
Mentorship: Seek mentorship opportunities from senior team members to gain insights into advanced technical roles, leadership development, and architecture decision-making.

📝 Enhancement Note: Kyndryl offers extensive learning and development opportunities, enabling Technical Support professionals to grow their careers, enhance their technical skills, and deliver exceptional customer experiences.

💡 Interview Preparation

Technical Questions:

Troubleshooting Scenarios: Be prepared to discuss complex troubleshooting scenarios, outlining your approach, the tools you used, and the final outcome.
Customer Service Scenarios: Demonstrate your customer service skills by walking through challenging customer service scenarios, highlighting your problem-solving approach, empathy, and communication skills.
Technical Concepts: Brush up on your technical skills, with a focus on Cisco Nexus, IOS technologies, F5 ASM, and LTM configuration.

Company & Culture Questions:

Kyndryl Culture: Familiarize yourself with Kyndryl's culture, values, and mission to demonstrate your fit with the organization.
Agile Methodologies: Prepare to discuss your experience with Agile methodologies, highlighting your ability to work effectively in a collaborative, iterative problem-solving environment.
Customer Focus: Articulate your understanding of Kyndryl's customer-centric approach, emphasizing your commitment to customer success and satisfaction.

Portfolio Presentation Strategy:

Case Studies: Present detailed case studies of complex technical issues you've resolved, outlining your approach, the tools you used, and the final outcome.
Customer Service Examples: Highlight successful customer service cases, demonstrating your problem-solving skills, customer empathy, and issue resolution.
Certifications: Showcase any relevant certifications, such as Cisco certifications, to demonstrate your commitment to continuous learning and professional development.

📝 Enhancement Note: Kyndryl's interview process focuses on assessing technical skills, problem-solving abilities, and cultural fit, with a strong emphasis on customer service and customer satisfaction.

📌 Application Steps

To apply for this Technical Support for MS Teams position at Kyndryl:

Customize Your Portfolio: Tailor your portfolio to highlight successful customer service cases, complex technical issues resolved, and any relevant certifications.
Optimize Your Resume: Highlight your technical skills, customer service experiences, and problem-solving abilities, emphasizing your fit for the Technical Support role.
Prepare for Technical Challenges: Brush up on your technical skills, with a focus on Cisco Nexus, IOS technologies, F5 ASM, and LTM configuration, and practice troubleshooting exercises to improve your problem-solving skills and response time.
Research Kyndryl: Familiarize yourself with Kyndryl's culture, values, and mission to demonstrate your fit with the organization and prepare for behavioral interview questions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and technical support industry-standard assumptions. All details should be verified directly with Kyndryl before making application decisions.

Technical Support for MS Teams