Technical Support for MS Teams 

Kyndryl
Full_time•Mumbai, India

📍 Job Overview

  • Job Title: Technical Support for MS Teams
  • Company: Kyndryl
  • Location: Mumbai, Maharashtra, India
  • Job Type: On-site
  • Category: Technical Support
  • Date Posted: 2025-06-12
  • Experience Level: 0-3 years
  • Remote Status: On-site

🚀 Role Summary

  • Key Responsibilities: Provide exceptional technical assistance, troubleshoot complex issues, and ensure customer satisfaction.
  • Key Skills: Customer service, technical support, Cisco Nexus, IOS technologies, F5 ASM, LTM configuration, troubleshooting, network automation, scripting.

📝 Enhancement Note: This role requires a strong customer focus and technical expertise to excel in a fast-paced, problem-solving environment.

💻 Primary Responsibilities

  • Technical Support: Diagnose and repair complex equipment, software, and systems issues, ensuring customer satisfaction.
  • Customer Installations & Training: Assist customers with installations, moves, adds, and changes (IMAC) activities, as well as data backup and restore.
  • Problem Determination & Resolution: Perform varying degrees of problem determination and resolution using technical expertise and available resources.
  • Collaboration: Work closely with other competencies to ensure proper team awareness and action on problems.

📝 Enhancement Note: This role requires strong communication skills to effectively interact with customers and collaborate with internal teams.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, IT, or a related field.

Experience:

  • 0-3 years of experience in Customer Service or Technical Support.
  • Experience with Cisco Nexus and IOS technologies.
  • Experience with F5 ASM and LTM configuration and troubleshooting.

Required Skills:

  • Strong customer service and communication skills.
  • Technical proficiency in Cisco Nexus, IOS technologies, F5 ASM, and LTM.
  • Problem-solving and troubleshooting skills.
  • Ability to work in a fast-paced environment.

Preferred Skills:

  • Cisco certified.
  • Experience with network automation/scripting.

📝 Enhancement Note: While not required, having Cisco certifications and experience with network automation/scripting would be beneficial for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

  • Demonstrate strong problem-solving skills and technical expertise through case studies or past projects.
  • Highlight customer service skills and ability to work under pressure.

Technical Documentation:

  • Document troubleshooting processes, solutions, and lessons learned for future reference.
  • Keep up-to-date with the latest technologies and trends in technical support.

💵 Compensation & Benefits

Salary Range: INR 3,00,000 - 5,00,000 per annum (Estimated based on industry standards and location)

Benefits:

  • Learning programs, including certifications from Microsoft, Google, Amazon, Skillsoft, and more.
  • Company-wide volunteering and giving platform.
  • Competitive benefits package.

Working Hours: 40 hours per week, with flexible scheduling to accommodate customer needs.

📝 Enhancement Note: Salary range is estimated based on industry standards for technical support roles in Mumbai, India.

🎯 Team & Company Context

🏢 Company Culture

Industry: IT Services and Consulting.

Company Size: Large (Over 10,000 employees).

Founded: 2021 (As a spin-off from IBM).

Team Structure:

  • Technical Support team, collaborating with various competencies to resolve customer issues.
  • Cross-functional teams working on customer installations, moves, adds, and changes (IMAC) activities.

Development Methodology:

  • Agile methodologies for project management and customer support.
  • Continuous improvement and learning culture.

Company Website: Kyndryl

📝 Enhancement Note: Kyndryl is a newly formed company, focusing on IT infrastructure management services, with a strong emphasis on continuous learning and improvement.

📈 Career & Growth Analysis

Web Technology Career Level: Entry-level to Mid-level Technical Support Specialist.

Reporting Structure: Reports directly to the Technical Support Manager.

Technical Impact: Troubleshoot complex issues, ensure customer satisfaction, and contribute to the improvement of technical support processes.

Growth Opportunities:

  • Pursue advanced technical roles, such as Senior Technical Support Specialist or Technical Support Team Lead.
  • Explore opportunities in other technical competencies, such as Network Engineering or System Administration.

📝 Enhancement Note: With Kyndryl's focus on continuous learning and improvement, there are ample opportunities for growth and development within the company.

🌐 Work Environment

Office Type: Modern, collaborative workspace with state-of-the-art resources.

Office Location(s): Mumbai, Maharashtra, India.

Workspace Context:

  • Collaborative workspace with access to the latest tools and technologies.
  • Opportunities for cross-functional collaboration with various teams.

Work Schedule: Flexible scheduling to accommodate customer needs, with a standard workweek of 40 hours.

📝 Enhancement Note: Kyndryl offers a modern, collaborative work environment with access to the latest tools and technologies, fostering innovation and growth.

📄 Application & Technical Interview Process

Interview Process:

  1. Online application review.
  2. Phone or video screening to assess communication skills and technical knowledge.
  3. On-site or virtual technical assessment, including live troubleshooting scenarios and problem-solving exercises.
  4. Final interview with the hiring manager to discuss career goals, expectations, and company culture fit.

Portfolio Review Tips:

  • Highlight strong problem-solving skills and technical expertise through case studies or past projects.
  • Demonstrate customer service skills and ability to work under pressure.

Technical Challenge Preparation:

  • Brush up on Cisco Nexus, IOS technologies, F5 ASM, and LTM configuration and troubleshooting.
  • Practice problem-solving and troubleshooting skills through online platforms or past projects.

ATS Keywords: Customer Service, Technical Support, Cisco Nexus, IOS Technologies, F5 ASM, LTM Configuration, Troubleshooting, Network Automation, Scripting.

📝 Enhancement Note: Familiarize yourself with the latest technologies and trends in technical support, as well as Kyndryl's company culture and values, to excel in the interview process.

🛠 Technology Stack & Web Infrastructure

Support Technologies:

  • Cisco Nexus and IOS technologies.
  • F5 ASM and LTM for load balancing and application delivery.
  • Various customer-specific technologies and systems.

Support Tools:

  • Troubleshooting tools and resources.
  • Customer relationship management (CRM) software.
  • Collaboration and communication tools, such as Microsoft Teams.

📝 Enhancement Note: Familiarize yourself with the latest versions and best practices for using these technologies and tools to excel in the role.

👥 Team Culture & Values

Web Development Values:

  • Customer focus and satisfaction.
  • Technical expertise and continuous learning.
  • Collaboration and teamwork.
  • Problem-solving and innovation.

Collaboration Style:

  • Cross-functional collaboration with various teams to resolve customer issues.
  • Knowledge sharing and mentoring within the Technical Support team.
  • Continuous improvement and learning culture.

📝 Enhancement Note: Kyndryl fosters a collaborative, customer-focused, and innovative work environment, with a strong emphasis on continuous learning and improvement.

📌 Application Steps

To apply for this Technical Support for MS Teams position:

  1. Submit your application through the application link.
  2. Tailor your resume to highlight your technical skills, problem-solving abilities, and customer service experience.
  3. Prepare for the technical assessment by brushing up on your Cisco Nexus, IOS technologies, F5 ASM, and LTM configuration and troubleshooting skills.
  4. Research Kyndryl's company culture, values, and mission to demonstrate your fit and enthusiasm for the role during the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Application Requirements

The role requires 0-3 years of experience in Customer Service or Technical Support, along with experience in Cisco Nexus and IOS technologies. Preferred qualifications include Cisco certification and experience with network automation or scripting.