Technical Support Engineering

📍 Job Overview

• Job Title: Technical Support Engineer
• Company: Microsoft
• Location: Multiple Locations, India
• Job Type: Full-Time
• Category: Customer Support & Success
• Date Posted: June 27, 2025
• Experience Level: Mid-Level (2-5 years)
• Remote Status: Hybrid (2 days per week remote)

🚀 Role Summary

• 📝 Enhancement Note: This role focuses on delivering exceptional customer support for Microsoft's vast product portfolio, with a strong emphasis on problem-solving, collaboration, and leveraging AI technology to empower customers.

• 📝 Enhancement Note: As a Senior Technical Support Engineer, you'll own, troubleshoot, and resolve complex customer technical issues, driving customer success and accelerating your career growth.

💻 Primary Responsibilities

• 📝 Enhancement Note: This role requires strong problem-solving skills, a customer-centric mindset, and the ability to collaborate effectively with cross-functional teams to resolve technical issues.

• 📝 Enhancement Note: You'll be expected to stay current with Microsoft's ever-evolving product portfolio and leverage AI technology to provide innovative solutions to customers.

• 📝 Enhancement Note: This role offers the opportunity to deepen your technical proficiency and hone your skills in problem-solving, collaboration, and research.

🎓 Skills & Qualifications

Education:

• 📝 Enhancement Note: A bachelor's degree in Computer Science, Engineering, or a related field is typically required for this role.

Experience:

• 📝 Enhancement Note: Candidates should have 2-5 years of experience in technical support, customer success, or a related role, with a proven track record of resolving complex technical issues.

Required Skills:

• 📝 Enhancement Note: Strong problem-solving skills and a customer-centric mindset are essential for this role.
• Technical Support
• Problem Solving
• Collaboration
• Research
• Customer Success
• AI Technology

Preferred Skills:

• 📝 Enhancement Note: Experience with Microsoft's product portfolio and familiarity with AI technology are highly desirable.
• Experience with Microsoft Products (e.g., Office Suite, Windows, Azure)
• Familiarity with AI Technology
• Strong Communication Skills
• Empathy and Active Listening

📊 Web Portfolio & Project Requirements

• 📝 Enhancement Note: While this role does not require a traditional web portfolio, candidates should be prepared to provide examples of complex technical issues they have resolved and the steps they took to do so.

💵 Compensation & Benefits

Salary Range:

• 📝 Enhancement Note: Salary for this role is typically in the range of ₹6,00,000 - ₹1,200,000 per annum, depending on experience and location.

Benefits:

• 📝 Enhancement Note: Microsoft offers a comprehensive benefits package, including health insurance, retirement plans, and employee stock purchase plans.
• Health Insurance
• Retirement Plans
• Employee Stock Purchase Plans
• Generous Time Off
• Professional Development Opportunities

🎯 Team & Company Context

🏢 Company Culture

• 📝 Enhancement Note: Microsoft fosters a culture of innovation, collaboration, and continuous learning, with a strong commitment to empowering every person and organization on the planet to achieve more.

• 📝 Enhancement Note: With over 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is dedicated to driving customer success through differentiated customer experiences that leverage Microsoft's products and services.

🌐 Work Environment

• 📝 Enhancement Note: This hybrid role allows for a flexible work arrangement, with employees working from home up to 50% of the time.

• 📝 Enhancement Note: Microsoft's offices are designed to foster collaboration and innovation, with state-of-the-art technology and comfortable workspaces.

📄 Application & Technical Interview Process

Interview Process:

• 📝 Enhancement Note: The interview process for this role typically includes a combination of phone screens, technical assessments, and behavioral interviews.
• Phone Screen: Assessing communication skills and cultural fit
• Technical Assessment: Evaluating problem-solving skills and technical proficiency
• Behavioral Interview: Exploring customer support experiences and problem-solving strategies

Portfolio Review Tips:

• 📝 Enhancement Note: While not required, candidates may wish to prepare examples of complex technical issues they have resolved, highlighting their problem-solving skills and customer-centric mindset.

Technical Challenge Preparation:

• 📝 Enhancement Note: Familiarize yourself with Microsoft's product portfolio and AI technology, and be prepared to discuss your approach to resolving complex technical issues.

ATS Keywords:

• 📝 Enhancement Note: Include relevant keywords such as "Technical Support," "Problem Solving," "Collaboration," "Research," "Customer Success," and "AI Technology" in your resume and application materials.

🛠 Technology Stack & Web Infrastructure

• 📝 Enhancement Note: While this role does not require a deep understanding of web technologies, familiarity with Microsoft's product portfolio and AI technology is essential.

👥 Team Culture & Values

• 📝 Enhancement Note: Microsoft values a growth mindset, innovation, and collaboration, with a strong commitment to empowering customers and employees to achieve more.

⚡ Challenges & Growth Opportunities

• 📝 Enhancement Note: This role offers significant opportunities for career growth, with the potential to advance to more senior roles within the Customer Experience and Success organization.

💡 Interview Preparation

• 📝 Enhancement Note: Prepare for behavioral interviews by reflecting on your past experiences in customer support and problem-solving, and be ready to discuss your approach to resolving complex technical issues.

📌 Application Steps

To apply for this Technical Support Engineer position at Microsoft:

• Submit your application through the Microsoft Careers website
• Tailor your resume to highlight your problem-solving skills and customer support experiences
• Prepare for phone screens and technical assessments by familiarizing yourself with Microsoft's product portfolio and AI technology
• Research Microsoft's company culture and values to demonstrate your cultural fit during behavioral interviews