Technical Support Engineering

📍 Job Overview

• Job Title: Technical Support Engineering
• Company: Microsoft
• Location: Multiple Locations, United States
• Job Type: Full-Time
• Category: Customer Support & Success
• Date Posted: August 1, 2025

🚀 Role Summary

• 📝 Enhancement Note: This role is focused on delivering exceptional customer support and success, leveraging Microsoft's AI technology to resolve complex technical issues quickly and securely. It offers an opportunity to accelerate career growth, develop problem-solving skills, and deepen technical proficiency.

💻 Primary Responsibilities

• 📝 Enhancement Note: The primary responsibilities revolve around owning, troubleshooting, and solving complex customer technical issues, with a focus on preventing future problems and achieving more from their Microsoft investment.

• 📝 Enhancement Note: This role requires strong problem-solving skills, collaboration, and research abilities to deliver customer success and drive cross-company alignment and execution.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant work experience may be considered in lieu of a degree.

Experience: 0-2 years of experience in technical support, customer service, or a related role.

Required Skills:

• Proven technical support experience
• Strong problem-solving skills
• Excellent communication and collaboration skills
• Ability to work effectively with customers and stakeholders
• Proficiency in Microsoft's products and services
• Familiarity with AI technology and its applications in customer support

Preferred Skills:

• Experience with customer success or account management
• Knowledge of multiple languages
• Familiarity with customer relationship management (CRM) systems
• Experience with remote work and virtual teams

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: While this role does not require a traditional web portfolio, candidates should be prepared to demonstrate their problem-solving skills, technical proficiency, and customer support experience through relevant projects or case studies.

💵 Compensation & Benefits

Salary Range: $60,000 - $80,000 per year (based on location and experience level)

Benefits:

• Comprehensive health benefits package
• 401(k) matching
• Generous time off and paid holidays
• Employee stock purchase plan
• Tuition assistance and professional development opportunities
• Employee discounts on Microsoft products and services

Working Hours: Full-time position with a standard workweek of 40 hours, with flexibility for remote work and virtual teams.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology

Company Size: Large (45,000+ employees worldwide)

Founded: 1975

Team Structure:

• The Customer Experience and Success (CE&S) organization is responsible for driving cross-company alignment and execution to exceed customers' expectations in every interaction.
• The Customer Service & Support (CSS) team within CE&S is dedicated to delivering a seamless support experience, powered by Microsoft's AI technology.

Development Methodology:

• Microsoft follows Agile methodologies, focusing on customer success and continuous improvement.
• The company encourages a growth mindset, innovation, and collaboration to empower customers and employees.

Company Website: Microsoft Careers

📈 Career & Growth Analysis

Web Technology Career Level: Entry-level to mid-level technical support role, offering opportunities for career growth and development.

Reporting Structure: This role reports directly to a Customer Service & Support Manager, with opportunities for cross-functional collaboration with other Microsoft teams.

Technical Impact: Technical Support Engineers play a crucial role in ensuring Microsoft's customers achieve more from their products and services, driving customer success and satisfaction.

Growth Opportunities:

• Develop expertise in Microsoft's products and services, with opportunities for specialization and certification.
• Gain experience in customer success and account management, with potential career progression into senior roles within the CE&S organization.
• Build strong problem-solving, collaboration, and communication skills, with opportunities for career growth into technical or leadership roles.

🌐 Work Environment

Office Type: Microsoft's offices are designed to foster collaboration, innovation, and employee well-being, with a mix of open workspaces and private meeting rooms.

Office Location(s): Multiple locations worldwide, with flexible remote work options.

Workspace Context:

• Microsoft's offices are equipped with modern technology and tools to support productivity and collaboration.
• The company encourages a flexible work environment, with opportunities for remote work and virtual teams.

Work Schedule: Full-time position with a standard workweek of 40 hours, with flexibility for remote work and virtual teams.

📄 Application & Technical Interview Process

Interview Process:

1. Phone Screen: A brief phone or video call to assess communication skills and cultural fit.
2. Technical Assessment: A hands-on assessment to evaluate problem-solving skills and technical proficiency with Microsoft's products and services.
3. Behavioral Interview: A structured interview to assess customer support experience, collaboration skills, and cultural fit.
4. Final Interview: A final interview with the hiring manager to discuss the role, team dynamics, and career growth opportunities.

Portfolio Review Tips:

• Prepare case studies or examples demonstrating strong problem-solving skills and customer support experience.
• Highlight any experience with Microsoft's products and services, AI technology, or customer relationship management (CRM) systems.

Technical Challenge Preparation:

• Familiarize yourself with Microsoft's products and services, focusing on the specific areas relevant to the role.
• Brush up on your problem-solving skills and be prepared to think critically and creatively to resolve technical issues.

ATS Keywords: (Organized by category)

• Problem-Solving: Troubleshooting, Diagnostics, Root Cause Analysis, Resolution, Customer Success
• Customer Support: Customer Service, Customer Experience, Customer Success, Customer Relationship Management (CRM), Customer Interaction
• Microsoft Products & Services: Microsoft 365, Windows, Office, Dynamics, Azure, AI Technology
• Soft Skills: Communication, Collaboration, Teamwork, Adaptability, Customer Focus
• Industry Terms: Customer Experience and Success (CE&S), Customer Service & Support (CSS), Technical Support Engineering

🛠 Technology Stack & Web Infrastructure

📝 Enhancement Note: While this role does not require a deep understanding of web technologies, candidates should be familiar with Microsoft's products and services, AI technology, and customer relationship management (CRM) systems.

👥 Team Culture & Values

Web Development Values:

• Customer Obsessed: We put customers first in everything we do, understanding their needs and exceeding their expectations.
• One Microsoft: We work together as one company to drive impact and achieve more for our customers and Microsoft.
• Growth Mindset: We embrace a growth mindset, fostering a culture of continuous learning and improvement.
• One Microsoft: We work together as one company to drive impact and achieve more for our customers and Microsoft.

Collaboration Style:

• Microsoft fosters a collaborative work environment, encouraging cross-functional teamwork and knowledge sharing.
• The company values a growth mindset, with a focus on continuous learning and improvement.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Resolving complex customer technical issues quickly and securely, leveraging Microsoft's AI technology.
• Preventing future problems and achieving more from Microsoft's products and services.
• Staying up-to-date with the latest Microsoft technologies and industry trends.

Learning & Development Opportunities:

• Developing expertise in Microsoft's products and services, with opportunities for specialization and certification.
• Gaining experience in customer success and account management, with potential career progression into senior roles within the CE&S organization.
• Building strong problem-solving, collaboration, and communication skills, with opportunities for career growth into technical or leadership roles.

💡 Interview Preparation

Technical Questions:

• Customer Support: Describe a time when you had to resolve a complex customer issue. What steps did you take to diagnose and resolve the problem? What was the outcome?
• Microsoft Products & Services: Can you explain the difference between Microsoft 365 and Office? Which Microsoft products or services have you used in the past, and how have you leveraged them to achieve customer success?
• AI Technology: How have you used AI technology in your previous roles? What are some of the challenges and opportunities you've encountered when working with AI?

Company & Culture Questions:

• Microsoft Values: How have you demonstrated Microsoft's values in your previous roles? Can you provide an example of a time when you put customers first, worked together as one company, embraced a growth mindset, or fostered a culture of inclusion?
• Customer Success: How do you measure customer success? What metrics do you use to track customer satisfaction and loyalty?
• Teamwork: Describe a time when you worked effectively with a diverse team to achieve a common goal. What was your role, and what was the outcome?

Portfolio Presentation Strategy:

• Prepare case studies or examples demonstrating strong problem-solving skills and customer support experience.
• Highlight any experience with Microsoft's products and services, AI technology, or customer relationship management (CRM) systems.
• Be prepared to discuss your approach to customer success, collaboration, and continuous learning and improvement.

📌 Application Steps

To apply for this Technical Support Engineering position at Microsoft:

1. Submit your application through the Microsoft Careers website.
2. Prepare case studies or examples demonstrating strong problem-solving skills and customer support experience.
3. Familiarize yourself with Microsoft's products and services, AI technology, and customer relationship management (CRM) systems.
4. Research Microsoft's company culture, values, and customer success initiatives to ensure a strong cultural fit.
5. Prepare for technical and behavioral interviews, focusing on your problem-solving skills, customer support experience, and ability to work effectively with customers and stakeholders.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with Microsoft's hiring organization before making application decisions.