Technical Support Engineering - AKS

Microsoft
Full_timeBangalore, India

📍 Job Overview

  • Job Title: Technical Support Engineering - AKS
  • Company: Microsoft
  • Location: Bangalore, Karnataka, India
  • Job Type: Full-Time
  • Category: Technical Support Engineer
  • Date Posted: June 19, 2025
  • Experience Level: Entry-level to 2 years
  • Remote Status: Hybrid (2 days a week remote)

🚀 Role Summary

  • 📝 Enhancement Note: This role focuses on customer support and success, requiring strong problem-solving skills and a passion for delivering customer success. It offers an opportunity to grow technically while working with Microsoft's AI technology.

  • Own, troubleshoot, and solve customer technical issues, primarily related to Azure Kubernetes Service (AKS).

  • Collaborate with cross-functional teams to ensure customer success and drive business value.

  • Leverage Microsoft's AI technology to help prevent future problems and achieve more from customers' Microsoft investments.

💻 Primary Responsibilities

  • 📝 Enhancement Note: The primary responsibilities revolve around customer support, issue resolution, and collaboration with internal teams to ensure customer success.

  • 📝 Enhancement Note: While the job listing does not specify technical responsibilities, based on industry standards, these may include:

    • Diagnosing and troubleshooting customer issues related to AKS.
    • Collaborating with engineering teams to identify and resolve root causes of issues.
    • Documenting troubleshooting steps and creating knowledge base articles.
    • Providing technical guidance and support to customers via phone, email, and chat.
    • Staying up-to-date with the latest AKS features, updates, and best practices.

🎓 Skills & Qualifications

Education: A bachelor's degree in Computer Science, Engineering, or a related field. Relevant coursework or equivalent practical experience may be considered.

Experience: 0-2 years of experience in technical support, customer success, or a related role. Familiarity with Azure and AKS is a plus.

Required Skills:

  • Strong problem-solving skills and a customer-focused mindset.
  • Excellent communication and collaboration skills.
  • Proficiency in troubleshooting and debugging.
  • Familiarity with Azure and AKS is preferred but not required.
  • Ability to work in a fast-paced, dynamic environment.

Preferred Skills:

  • Experience with Kubernetes or other container orchestration platforms.
  • Familiarity with Agile methodologies and customer support processes.
  • Proficiency in one or more programming languages (e.g., Python, PowerShell, Bash).

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: While a web portfolio is not required for this role, demonstrating problem-solving skills and customer support experience through past projects can be beneficial.

  • Portfolio Essentials: Highlight any projects that demonstrate your problem-solving skills, customer support experience, or technical proficiency in Azure and AKS.
  • Technical Documentation: Include any documentation, case studies, or knowledge base articles you've created that showcase your ability to explain technical concepts clearly and concisely.

💵 Compensation & Benefits

Salary Range: INR 6,00,000 - 12,00,000 per annum (Estimated based on market standards for entry-level technical support roles in Bangalore)

Benefits:

  • Competitive salary and benefits package.
  • Generous vacation and leave policies.
  • Opportunities for professional development and career growth.
  • A dynamic and inclusive work environment that values diversity and collaboration.

Working Hours: Full-time (40 hours per week) with flexible scheduling to accommodate customer needs. This role is hybrid, with 2 days a week working from home.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology

Company Size: Large (45,000+ employees worldwide)

Founded: 1975

Team Structure:

  • The Customer Experience and Success (CE&S) organization is responsible for driving customer value through differentiated experiences that leverage Microsoft's products and services.
  • The Customer Service & Support (CSS) team focuses on delivering a seamless support experience using Microsoft's AI technology.
  • The team is powered by Microsoft's AI technology to help customers resolve issues quickly and securely, helping prevent future problems and achieving more from their Microsoft investment.

Development Methodology:

  • Agile methodologies are used to drive continuous improvement and customer success.
  • Cross-functional collaboration is encouraged to ensure customer needs are met and exceeded.

Company Website: Microsoft

📈 Career & Growth Analysis

Web Technology Career Level: Entry-level to 2 years of experience. This role offers an opportunity to grow technically while working with Microsoft's AI technology and collaborating with cross-functional teams.

Reporting Structure: This role reports directly to the Customer Service & Support (CSS) team within the Customer Experience and Success (CE&S) organization.

Technical Impact: As a Technical Support Engineer, you will directly impact customer success by resolving technical issues and ensuring customers achieve more from their Microsoft investments.

Growth Opportunities:

  • Opportunities for career growth within the CE&S organization, including roles in customer success, consulting, and support.
  • Technical skill development through working with Microsoft's AI technology and collaborating with cross-functional teams.
  • Opportunities to specialize in specific areas of Azure, such as AKS, as your technical proficiency grows.

🌐 Work Environment

Office Type: Microsoft's Bangalore office is a modern, collaborative workspace designed to foster innovation and teamwork.

Office Location(s): Bangalore, Karnataka, India

Workspace Context:

  • The workspace is equipped with the latest tools and technologies to support customer success and technical collaboration.
  • The office features multiple meeting spaces, quiet zones, and areas for relaxation and socializing.
  • Microsoft's hybrid work policy allows for 2 days a week working from home.

Work Schedule: Full-time (40 hours per week) with flexible scheduling to accommodate customer needs. The role is hybrid, with 2 days a week working from home.

📄 Application & Technical Interview Process

Interview Process:

  1. Phone Screen: A brief phone call to discuss your experience, skills, and motivation for the role.
  2. Technical Assessment: A hands-on assessment to evaluate your problem-solving skills, technical proficiency, and ability to work with AKS and Azure.
  3. Behavioral Interview: A conversation to assess your customer focus, collaboration skills, and cultural fit with Microsoft.
  4. Final Interview: A meeting with the hiring manager to discuss your career aspirations, expectations, and next steps.

Portfolio Review Tips:

  • Highlight any projects that demonstrate your problem-solving skills, customer support experience, or technical proficiency in Azure and AKS.
  • Include any documentation, case studies, or knowledge base articles you've created that showcase your ability to explain technical concepts clearly and concisely.

Technical Challenge Preparation:

  • Familiarize yourself with Azure and AKS, focusing on troubleshooting and debugging skills.
  • Brush up on your problem-solving skills and be prepared to discuss your approach to customer support and success.

ATS Keywords:

  • Technical Support
  • Problem Solving
  • Collaboration
  • Research
  • Customer Success
  • AI Technology
  • Azure
  • AKS
  • Kubernetes
  • Troubleshooting
  • Debugging
  • Customer Focus
  • Agile Methodologies

🛠 Technology Stack & Web Infrastructure

📝 Enhancement Note: While this role is not focused on web development or infrastructure, familiarity with Azure and AKS is beneficial.

  • Azure: Microsoft's cloud computing platform, offering a wide range of services for building, testing, deploying, and managing applications.
  • AKS: Azure Kubernetes Service, a managed Kubernetes service that simplifies the deployment, scaling, and management of containerized applications.

👥 Team Culture & Values

Web Development Values:

  • Customer Obsessed: We put customers first in everything we do, understanding their needs and exceeding their expectations.
  • One Microsoft: We collaborate across boundaries to drive impact and achieve more together.
  • Growth Mindset: We embrace a growth mindset, continuously learning and adapting to drive innovation and success.
  • Inclusive: We foster an inclusive culture where everyone can thrive and bring their unique perspectives to drive innovation.

Collaboration Style:

  • Microsoft encourages a culture of collaboration, with cross-functional teams working together to drive customer success.
  • The company values open communication, active listening, and a growth mindset.
  • Microsoft's hybrid work policy allows for flexibility in working arrangements, promoting work-life balance and collaboration.

⚡ Challenges & Growth Opportunities

Technical Challenges:

  • Troubleshooting and resolving complex customer issues related to AKS.
  • Staying up-to-date with the latest AKS features, updates, and best practices.
  • Collaborating with cross-functional teams to identify and resolve root causes of issues.

Learning & Development Opportunities:

  • Opportunities to grow technically while working with Microsoft's AI technology and collaborating with cross-functional teams.
  • Access to Microsoft's learning and development resources, including online courses, workshops, and mentorship programs.
  • Opportunities to specialize in specific areas of Azure, such as AKS, as your technical proficiency grows.

💡 Interview Preparation

Technical Questions:

  • Azure & AKS: Be prepared to discuss your experience with Azure and AKS, focusing on troubleshooting and debugging skills.
  • Problem Solving: Demonstrate your problem-solving skills through real-life examples and case studies.
  • Customer Success: Showcase your customer focus and ability to understand and address customer needs.

Company & Culture Questions:

  • Microsoft Values: Be prepared to discuss how you embody Microsoft's core values, such as customer obsession, growth mindset, and inclusive culture.
  • Customer Support Experience: Discuss your past customer support experiences and how you've handled challenging situations.

Portfolio Presentation Strategy:

  • Highlight any projects that demonstrate your problem-solving skills, customer support experience, or technical proficiency in Azure and AKS.
  • Include any documentation, case studies, or knowledge base articles you've created that showcase your ability to explain technical concepts clearly and concisely.

📌 Application Steps

To apply for this Technical Support Engineering - AKS position at Microsoft:

  1. Submit your application through the Microsoft Careers website.
  2. Tailor your resume to highlight your problem-solving skills, customer support experience, and technical proficiency in Azure and AKS.
  3. Prepare for the technical assessment by brushing up on your troubleshooting and debugging skills, as well as your understanding of AKS and Azure.
  4. Research Microsoft's company culture, values, and customer focus to ensure a strong cultural fit.
  5. Prepare for the behavioral interview by reflecting on your past customer support experiences and how you've handled challenging situations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Application Requirements

Candidates should have a passion for delivering customer success and the ability to resolve issues quickly and securely. The position requires strong problem-solving and collaboration skills.