Technical Support Engineering - AKS
📍 Job Overview
- Job Title: Technical Support Engineering - AKS
- Company: Microsoft
- Location: Bangalore, Karnataka, India
- Job Type: Full-Time
- Category: Technical Support Engineer
- Date Posted: June 19, 2025
- Experience Level: Entry-level to 2 years
- Remote Status: Hybrid (2 days a week remote)
🚀 Role Summary
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📝 Enhancement Note: This role focuses on customer support and success, requiring strong problem-solving skills and a passion for delivering customer success. It offers an opportunity to grow technically while working with Microsoft's AI technology.
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Own, troubleshoot, and solve customer technical issues, primarily related to Azure Kubernetes Service (AKS).
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Collaborate with cross-functional teams to ensure customer success and drive business value.
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Leverage Microsoft's AI technology to help prevent future problems and achieve more from customers' Microsoft investments.
💻 Primary Responsibilities
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📝 Enhancement Note: The primary responsibilities revolve around customer support, issue resolution, and collaboration with internal teams to ensure customer success.
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📝 Enhancement Note: While the job listing does not specify technical responsibilities, based on industry standards, these may include:
- Diagnosing and troubleshooting customer issues related to AKS.
- Collaborating with engineering teams to identify and resolve root causes of issues.
- Documenting troubleshooting steps and creating knowledge base articles.
- Providing technical guidance and support to customers via phone, email, and chat.
- Staying up-to-date with the latest AKS features, updates, and best practices.
🎓 Skills & Qualifications
Education: A bachelor's degree in Computer Science, Engineering, or a related field. Relevant coursework or equivalent practical experience may be considered.
Experience: 0-2 years of experience in technical support, customer success, or a related role. Familiarity with Azure and AKS is a plus.
Required Skills:
- Strong problem-solving skills and a customer-focused mindset.
- Excellent communication and collaboration skills.
- Proficiency in troubleshooting and debugging.
- Familiarity with Azure and AKS is preferred but not required.
- Ability to work in a fast-paced, dynamic environment.
Preferred Skills:
- Experience with Kubernetes or other container orchestration platforms.
- Familiarity with Agile methodologies and customer support processes.
- Proficiency in one or more programming languages (e.g., Python, PowerShell, Bash).
📊 Web Portfolio & Project Requirements
📝 Enhancement Note: While a web portfolio is not required for this role, demonstrating problem-solving skills and customer support experience through past projects can be beneficial.
- Portfolio Essentials: Highlight any projects that demonstrate your problem-solving skills, customer support experience, or technical proficiency in Azure and AKS.
- Technical Documentation: Include any documentation, case studies, or knowledge base articles you've created that showcase your ability to explain technical concepts clearly and concisely.
💵 Compensation & Benefits
Salary Range: INR 6,00,000 - 12,00,000 per annum (Estimated based on market standards for entry-level technical support roles in Bangalore)
Benefits:
- Competitive salary and benefits package.
- Generous vacation and leave policies.
- Opportunities for professional development and career growth.
- A dynamic and inclusive work environment that values diversity and collaboration.
Working Hours: Full-time (40 hours per week) with flexible scheduling to accommodate customer needs. This role is hybrid, with 2 days a week working from home.
🎯 Team & Company Context
🏢 Company Culture
Industry: Technology
Company Size: Large (45,000+ employees worldwide)
Founded: 1975
Team Structure:
- The Customer Experience and Success (CE&S) organization is responsible for driving customer value through differentiated experiences that leverage Microsoft's products and services.
- The Customer Service & Support (CSS) team focuses on delivering a seamless support experience using Microsoft's AI technology.
- The team is powered by Microsoft's AI technology to help customers resolve issues quickly and securely, helping prevent future problems and achieving more from their Microsoft investment.
Development Methodology:
- Agile methodologies are used to drive continuous improvement and customer success.
- Cross-functional collaboration is encouraged to ensure customer needs are met and exceeded.
Company Website: Microsoft
📈 Career & Growth Analysis
Web Technology Career Level: Entry-level to 2 years of experience. This role offers an opportunity to grow technically while working with Microsoft's AI technology and collaborating with cross-functional teams.
Reporting Structure: This role reports directly to the Customer Service & Support (CSS) team within the Customer Experience and Success (CE&S) organization.
Technical Impact: As a Technical Support Engineer, you will directly impact customer success by resolving technical issues and ensuring customers achieve more from their Microsoft investments.
Growth Opportunities:
- Opportunities for career growth within the CE&S organization, including roles in customer success, consulting, and support.
- Technical skill development through working with Microsoft's AI technology and collaborating with cross-functional teams.
- Opportunities to specialize in specific areas of Azure, such as AKS, as your technical proficiency grows.
🌐 Work Environment
Office Type: Microsoft's Bangalore office is a modern, collaborative workspace designed to foster innovation and teamwork.
Office Location(s): Bangalore, Karnataka, India
Workspace Context:
- The workspace is equipped with the latest tools and technologies to support customer success and technical collaboration.
- The office features multiple meeting spaces, quiet zones, and areas for relaxation and socializing.
- Microsoft's hybrid work policy allows for 2 days a week working from home.
Work Schedule: Full-time (40 hours per week) with flexible scheduling to accommodate customer needs. The role is hybrid, with 2 days a week working from home.
📄 Application & Technical Interview Process
Interview Process:
- Phone Screen: A brief phone call to discuss your experience, skills, and motivation for the role.
- Technical Assessment: A hands-on assessment to evaluate your problem-solving skills, technical proficiency, and ability to work with AKS and Azure.
- Behavioral Interview: A conversation to assess your customer focus, collaboration skills, and cultural fit with Microsoft.
- Final Interview: A meeting with the hiring manager to discuss your career aspirations, expectations, and next steps.
Portfolio Review Tips:
- Highlight any projects that demonstrate your problem-solving skills, customer support experience, or technical proficiency in Azure and AKS.
- Include any documentation, case studies, or knowledge base articles you've created that showcase your ability to explain technical concepts clearly and concisely.
Technical Challenge Preparation:
- Familiarize yourself with Azure and AKS, focusing on troubleshooting and debugging skills.
- Brush up on your problem-solving skills and be prepared to discuss your approach to customer support and success.
ATS Keywords:
- Technical Support
- Problem Solving
- Collaboration
- Research
- Customer Success
- AI Technology
- Azure
- AKS
- Kubernetes
- Troubleshooting
- Debugging
- Customer Focus
- Agile Methodologies
🛠 Technology Stack & Web Infrastructure
📝 Enhancement Note: While this role is not focused on web development or infrastructure, familiarity with Azure and AKS is beneficial.
- Azure: Microsoft's cloud computing platform, offering a wide range of services for building, testing, deploying, and managing applications.
- AKS: Azure Kubernetes Service, a managed Kubernetes service that simplifies the deployment, scaling, and management of containerized applications.
👥 Team Culture & Values
Web Development Values:
- Customer Obsessed: We put customers first in everything we do, understanding their needs and exceeding their expectations.
- One Microsoft: We collaborate across boundaries to drive impact and achieve more together.
- Growth Mindset: We embrace a growth mindset, continuously learning and adapting to drive innovation and success.
- Inclusive: We foster an inclusive culture where everyone can thrive and bring their unique perspectives to drive innovation.
Collaboration Style:
- Microsoft encourages a culture of collaboration, with cross-functional teams working together to drive customer success.
- The company values open communication, active listening, and a growth mindset.
- Microsoft's hybrid work policy allows for flexibility in working arrangements, promoting work-life balance and collaboration.
⚡ Challenges & Growth Opportunities
Technical Challenges:
- Troubleshooting and resolving complex customer issues related to AKS.
- Staying up-to-date with the latest AKS features, updates, and best practices.
- Collaborating with cross-functional teams to identify and resolve root causes of issues.
Learning & Development Opportunities:
- Opportunities to grow technically while working with Microsoft's AI technology and collaborating with cross-functional teams.
- Access to Microsoft's learning and development resources, including online courses, workshops, and mentorship programs.
- Opportunities to specialize in specific areas of Azure, such as AKS, as your technical proficiency grows.
💡 Interview Preparation
Technical Questions:
- Azure & AKS: Be prepared to discuss your experience with Azure and AKS, focusing on troubleshooting and debugging skills.
- Problem Solving: Demonstrate your problem-solving skills through real-life examples and case studies.
- Customer Success: Showcase your customer focus and ability to understand and address customer needs.
Company & Culture Questions:
- Microsoft Values: Be prepared to discuss how you embody Microsoft's core values, such as customer obsession, growth mindset, and inclusive culture.
- Customer Support Experience: Discuss your past customer support experiences and how you've handled challenging situations.
Portfolio Presentation Strategy:
- Highlight any projects that demonstrate your problem-solving skills, customer support experience, or technical proficiency in Azure and AKS.
- Include any documentation, case studies, or knowledge base articles you've created that showcase your ability to explain technical concepts clearly and concisely.
📌 Application Steps
To apply for this Technical Support Engineering - AKS position at Microsoft:
- Submit your application through the Microsoft Careers website.
- Tailor your resume to highlight your problem-solving skills, customer support experience, and technical proficiency in Azure and AKS.
- Prepare for the technical assessment by brushing up on your troubleshooting and debugging skills, as well as your understanding of AKS and Azure.
- Research Microsoft's company culture, values, and customer focus to ensure a strong cultural fit.
- Prepare for the behavioral interview by reflecting on your past customer support experiences and how you've handled challenging situations.
⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.
Application Requirements
Candidates should have a passion for delivering customer success and the ability to resolve issues quickly and securely. The position requires strong problem-solving and collaboration skills.