Technical Support Engineering

📍 Job Overview

Job Title: Senior Technical Support Engineer - AKS
Company: Microsoft
Location: Hyderabad, Telangana, India
Job Type: Full-Time, Hybrid (2 office days per week)
Category: Technical Support Engineer
Date Posted: June 20, 2025

🚀 Role Summary

📝 Enhancement Note: This role focuses on customer success through complex technical issue resolution, offering growth opportunities in problem-solving, collaboration, and technical proficiency within Microsoft's AI-driven support environment.
Own, troubleshoot, and solve complex customer technical issues, primarily related to Azure Kubernetes Service (AKS).
Collaborate cross-functionally with various teams to identify, diagnose, and resolve customer problems.
Leverage Microsoft's AI technology to drive innovative support solutions and prevent future issues.
Contribute to knowledge base articles and training materials to improve support processes and customer outcomes.

💻 Primary Responsibilities

📝 Enhancement Note: This role requires strong technical skills, a customer-focused mindset, and the ability to work effectively in a collaborative environment to deliver exceptional support experiences.
Technical Troubleshooting: Investigate and resolve complex customer issues related to AKS, utilizing your deep technical expertise and problem-solving skills.
Customer Interaction: Collaborate with customers to understand their issues, gather relevant information, and provide effective solutions.
Knowledge Sharing: Contribute to internal knowledge bases and training materials to enhance support processes and empower the team.
Cross-Functional Collaboration: Work closely with various teams, such as engineering and product, to identify trends, provide feedback, and drive improvements in Microsoft's products and services.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Computer Science, Engineering, or a related field. Relevant work experience may be considered in lieu of a degree.

Experience: Proven experience (2-5 years) in technical support, customer success, or a related role, with a strong focus on problem-solving and customer-centricity.

Required Skills:

Proficiency in Azure Kubernetes Service (AKS) and containerization technologies (e.g., Docker, Kubernetes).
Strong troubleshooting skills and a customer-focused mindset.
Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts clearly.
Strong collaboration skills, with experience working effectively in cross-functional teams.
📝 Enhancement Note: Familiarity with AI-driven support processes and tools would be beneficial but is not required.

Preferred Skills:

Experience with Azure or other cloud platforms.
Familiarity with Agile methodologies and customer success principles.
Knowledge of multiple programming languages (e.g., Python, PowerShell, Bash).
Experience with customer support tools and ticketing systems.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role focuses on technical support rather than web development, a portfolio is not typically required. However, demonstrating problem-solving skills through past projects or case studies can strengthen your application.
Project Case Studies: Prepare case studies showcasing your ability to troubleshoot complex technical issues, resolve customer problems, and drive positive outcomes.
Technical Documentation: Ensure your resume and any supporting documents clearly outline your technical skills, experience, and achievements in technical support.

💵 Compensation & Benefits

Salary Range: INR 12-18 LPA (Based on experience and market standards for Senior Technical Support Engineers in Hyderabad)

Benefits:

Competitive salary and performance-based bonuses.
Comprehensive health insurance and retirement plans.
Generous time-off policies, including vacation, sick leave, and company holidays.
📝 Enhancement Note: Microsoft offers a wide range of benefits, including employee stock purchase plans, tuition assistance, and various wellness programs. For the most accurate and up-to-date information, please visit the Microsoft careers website.

Working Hours: Full-time position with standard working hours, Monday to Friday, 9:00 AM to 6:00 PM IST. Occasional flexibility may be required to accommodate customer needs.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, with a focus on productivity, platforms, and experiences.

Company Size: Large (45,000+ employees worldwide), with a strong global presence and diverse workforce.

Founded: 1975, with a rich history of innovation and industry leadership.

Team Structure:

The Customer Experience and Success (CE&S) organization is responsible for driving customer satisfaction and success across Microsoft's products and services.
The Customer Service & Support (CSS) team focuses on delivering seamless support experiences through AI-driven processes and cross-functional collaboration.
The team is structured to provide specialized support for various Microsoft products, including Azure Kubernetes Service (AKS).

Development Methodology:

Microsoft follows Agile methodologies to drive innovation, collaboration, and continuous improvement.
The company emphasizes a growth mindset, empowering employees to learn, grow, and drive impact.

Company Website: https://www.microsoft.com

📈 Career & Growth Analysis

Web Technology Career Level: Senior Technical Support Engineer roles require a strong foundation in technical support, problem-solving, and customer-centricity. This role offers opportunities for career growth in technical leadership, customer success management, or specialized technical expertise.

Reporting Structure: This role reports directly to the Technical Support Manager, with close collaboration with various teams, such as engineering, product, and customer success.

Technical Impact: Senior Technical Support Engineers play a critical role in ensuring customer success by resolving complex technical issues, driving improvements in Microsoft's products and services, and contributing to internal knowledge bases and training materials.

Growth Opportunities:

Technical Leadership: Develop your expertise in AKS and related technologies, becoming a go-to resource for complex troubleshooting and driving improvements in Microsoft's support processes.
Customer Success Management: Expand your role to focus on strategic customer success, working closely with customers to understand their needs and drive positive outcomes.
Specialized Technical Expertise: Deepen your skills in specific areas, such as AI-driven support processes or emerging technologies, to become a subject matter expert within the team.

🌐 Work Environment

Office Type: Modern, collaborative workspaces designed to foster innovation and cross-functional collaboration.

Office Location(s): Hyderabad, Telangana, India (with the option to work up to 50% from home).

Workspace Context:

Collaborative Environment: Work closely with cross-functional teams to identify, diagnose, and resolve customer problems, leveraging Microsoft's AI technology and support processes.
State-of-the-Art Tools: Utilize cutting-edge tools and technologies to deliver exceptional support experiences and drive continuous improvement.
Flexible Work Arrangement: Balance work-life integration with a hybrid work arrangement, working up to 50% from home.

Work Schedule: Full-time position with standard working hours, Monday to Friday, 9:00 AM to 6:00 PM IST. Occasional flexibility may be required to accommodate customer needs.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief call to assess your communication skills, customer-centric mindset, and technical proficiency in AKS and related technologies.
Technical Deep Dive: A hands-on session focused on troubleshooting complex AKS issues, demonstrating your problem-solving skills and technical expertise.
Behavioral Interview: An in-depth discussion of your customer success experiences, problem-solving approach, and collaboration skills.
Final Interview: A meeting with the hiring manager to assess your cultural fit, long-term goals, and potential within the team.

Portfolio Review Tips:

📝 Enhancement Note: As this role focuses on technical support rather than web development, a portfolio is not typically required. However, demonstrating problem-solving skills through past projects or case studies can strengthen your application.
Prepare case studies showcasing your ability to troubleshoot complex technical issues, resolve customer problems, and drive positive outcomes.
Highlight your technical skills, experience, and achievements in technical support, with a focus on AKS and related technologies.

Technical Challenge Preparation:

Brush up on your AKS and containerization technologies knowledge, focusing on troubleshooting and problem-solving skills.
Familiarize yourself with Microsoft's AI-driven support processes and tools.
Prepare for behavioral interview questions, focusing on your customer-centric mindset, problem-solving approach, and collaboration skills.

ATS Keywords:

Azure Kubernetes Service (AKS)
Technical Support
Problem Solving
Customer Success
AI Technology
Collaboration
Troubleshooting
Customer-Centric
Agile Methodologies
Cloud Platforms
Containerization Technologies (e.g., Docker, Kubernetes)

🛠 Technology Stack & Web Infrastructure

Primary Technologies:

Azure Kubernetes Service (AKS)
Containerization Technologies (e.g., Docker, Kubernetes)
Microsoft's AI-driven support processes and tools
Customer support tools and ticketing systems

📝 Enhancement Note: As this role focuses on technical support rather than web development, the technology stack is primarily centered around Microsoft's AI-driven support processes, tools, and the Azure platform.

👥 Team Culture & Values

Web Development Values:

Customer Obsessed: Focus on understanding and delivering exceptional customer experiences.
One Microsoft: Collaborate effectively with cross-functional teams to drive impact and achieve common goals.
Growth Mindset: Embrace a culture of learning, growth, and continuous improvement.
Innovation: Drive innovation through experimentation, iteration, and a focus on customer needs.

Collaboration Style:

Cross-Functional Collaboration: Work closely with various teams, such as engineering, product, and customer success, to identify, diagnose, and resolve customer problems.
Knowledge Sharing: Contribute to internal knowledge bases and training materials to enhance support processes and empower the team.
Continuous Learning: Foster a culture of continuous learning and growth, both individually and as a team.

⚡ Challenges & Growth Opportunities

Technical Challenges:

AKS Troubleshooting: Develop your expertise in troubleshooting complex AKS issues, staying up-to-date with the latest technologies and best practices.
AI-Driven Support: Leverage Microsoft's AI technology to drive innovative support solutions and prevent future issues.
Customer-Centric Problem Solving: Demonstrate a strong customer-centric mindset, focusing on understanding customer needs and driving positive outcomes.

Learning & Development Opportunities:

Technical Skills Development: Deepen your skills in AKS and related technologies, becoming a go-to resource for complex troubleshooting and driving improvements in Microsoft's support processes.
Customer Success Management: Expand your role to focus on strategic customer success, working closely with customers to understand their needs and drive positive outcomes.
Specialized Technical Expertise: Deepen your skills in specific areas, such as AI-driven support processes or emerging technologies, to become a subject matter expert within the team.

💡 Interview Preparation

Technical Questions:

AKS Troubleshooting: Prepare for hands-on scenarios focused on troubleshooting complex AKS issues, demonstrating your problem-solving skills and technical expertise.
AI-Driven Support: Familiarize yourself with Microsoft's AI-driven support processes and tools, and be prepared to discuss their application in real-world scenarios.
Customer-Centric Problem Solving: Prepare for behavioral interview questions focused on your customer-centric mindset, problem-solving approach, and collaboration skills.

Company & Culture Questions:

Microsoft Culture: Research Microsoft's company culture, values, and mission to demonstrate your fit and enthusiasm for the organization.
Team Dynamics: Prepare for questions about your collaboration skills, teamwork experiences, and ability to thrive in a cross-functional environment.
Long-Term Goals: Reflect on your career aspirations and how this role aligns with your long-term objectives, both within Microsoft and the broader technology industry.

Portfolio Presentation Strategy:

📝 Enhancement Note: As this role focuses on technical support rather than web development, a portfolio is not typically required. However, demonstrating problem-solving skills through past projects or case studies can strengthen your application.
Prepare case studies showcasing your ability to troubleshoot complex technical issues, resolve customer problems, and drive positive outcomes.
Highlight your technical skills, experience, and achievements in technical support, with a focus on AKS and related technologies.

📌 Application Steps

To apply for this Senior Technical Support Engineer - AKS position:

Submit your application through the Microsoft careers website.
Prepare case studies showcasing your ability to troubleshoot complex technical issues, resolve customer problems, and drive positive outcomes.
Tailor your resume to highlight your technical skills, experience, and achievements in technical support, with a focus on AKS and related technologies.
Research Microsoft's company culture, values, and mission to demonstrate your fit and enthusiasm for the organization.
Prepare for the interview process, focusing on your technical expertise in AKS, customer-centric mindset, problem-solving approach, and collaboration skills.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and technical support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Engineering - AKS