Technical Support Engineer - Zagreb at Printec

📍 Job Overview

Job Title: Technical Support Engineer - Zagreb
Company: Printec
Location: Zagreb, Grad Zagreb, Croatia
Job Type: On-site, Full-time
Category: Technical Support Engineer
Date Posted: July 25, 2025
Experience Level: Mid-level (2-5 years)

🚀 Role Summary

Key Responsibilities: Provide on-site installations and upgrades, resolve routine maintenance incidents, and support customer systems.
Key Skills: Technical support, problem-solving, communication, teamwork, customer focus, analytical skills, MySQL database knowledge, and computer literacy.

📝 Enhancement Note: This role requires a balance of technical proficiency and strong communication skills to effectively manage customer interactions and resolve technical issues.

💻 Primary Responsibilities

Installations & Upgrades: Provide on-site installations and upgrades of products following produced CS plans, either independently or as part of a team.
Incident Resolution: Resolve routine maintenance incidents and problems addressed directly from customers or through the company’s Technical Escalation process.
Customer Support: Visit customers to provide one-to-one service, implement feedback or complaints procedures, and perform regular reporting to the manager.
Documentation: Support the production of pre-installation documentation containing detailed task lists and work plans following outlined templates.
Diagnostics & Repairs: Perform diagnostic processes of basic modules, perform basic module repairs, and take evidence of replaced module and spare parts.

📝 Enhancement Note: This role involves a mix of on-site customer interactions and technical troubleshooting, requiring adaptability and strong problem-solving skills.

🎓 Skills & Qualifications

Education: High School Degree in engineering or a related field.

Experience: 3+ years of work experience in similar positions.

Required Skills:

Strong analytical and problem-solving skills
Excellent communication skills and ability to work in a multinational environment
Business awareness and creativity
Teamwork and collaboration
Customer focus
B-driving license
English and local language literacy
MySQL database knowledge
Computer literacy (MS Office)

Preferred Skills:

Experience with specific products or systems used by Printec
Familiarity with remote support tools and techniques

📝 Enhancement Note: While not explicitly stated, experience with specific products or systems used by Printec would be beneficial for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate strong problem-solving skills through case studies or examples of resolved technical issues.
Showcase customer service skills and ability to work with diverse teams through relevant projects or experiences.

Technical Documentation:

Provide examples of well-documented technical processes or procedures.
Demonstrate understanding of database management and SQL queries through relevant projects or exercises.

📝 Enhancement Note: As this role focuses on technical support, a strong portfolio showcasing problem-solving skills and customer service experiences is essential.

💵 Compensation & Benefits

Salary Range: Not specified. Research suggests that the average salary for a Technical Support Engineer in Zagreb, Croatia, ranges from 15,000 to 25,000 HRK (Croatian Kuna) per month, depending on experience and skills.

Benefits:

Company car
Company mobile phone and laptop
Education (training via online platforms, and external courses if needed)
Multisport membership
Newborn gift allowance provided for employees
Christmas bonus provided for employees
Performance-based bonus

Working Hours: 40 hours per week, with flexibility for on-site customer visits and maintenance windows.

📝 Enhancement Note: Although the salary range is not provided, research indicates that the average salary for this role in Zagreb, Croatia, is within the specified range.

🎯 Team & Company Context

🏢 Company Culture

Industry: Printec operates in the business-to-customer transaction technologies sector, offering a wide range of technological solutions that reimagine transactions and create easy and secure interactions.

Company Size: Printec is a leader in its industry, with a presence in Central and Eastern Europe for over 35 years. This indicates a medium to large-sized company with established processes and a strong market position.

Founded: Not specified. Printec has been operating for over 35 years, suggesting a well-established company with a rich history.

Team Structure:

The Technical Support Engineer role reports directly to the Technical Support Manager.
The team consists of Technical Support Engineers, each responsible for specific customer accounts or product lines.
Cross-functional collaboration occurs with other departments, such as Sales, Marketing, and Product Development.

Development Methodology:

Printec follows a structured approach to technical support, with clear processes for incident resolution, customer communication, and documentation.
The company invests in employee development through training and education opportunities.

Company Website: Printec Group

📝 Enhancement Note: Printec's industry and size suggest a structured and established environment, with a focus on customer service and technical support.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level Technical Support Engineer, responsible for on-site installations, upgrades, and routine maintenance incident resolution.

Reporting Structure: Reports directly to the Technical Support Manager, with opportunities for collaboration with other departments and teams.

Technical Impact: The Technical Support Engineer plays a crucial role in ensuring customer satisfaction and maintaining the company's reputation by providing effective and efficient technical support.

Growth Opportunities:

Technical growth: Develop expertise in specific products or systems, and advance to a senior technical support role or a specialized position within the company.
Leadership growth: Demonstrate strong management skills and progress to a team lead or management role within the technical support department.
Cross-functional growth: Gain experience in other departments, such as Sales or Marketing, and pursue career opportunities in those areas.

📝 Enhancement Note: Printec's established presence and diverse range of products offer numerous growth opportunities for technical support professionals.

🌐 Work Environment

Office Type: Printec's office in Zagreb, Croatia, is a professional environment that supports collaboration and knowledge sharing among team members.

Office Location(s): Zagreb, Croatia. The specific address is not provided, but the office is located in the city center, with easy access to public transportation and nearby amenities.

Workspace Context:

The workspace is equipped with modern tools and technologies to support technical support activities, such as remote access software, diagnostic tools, and customer relationship management (CRM) systems.
The team works in an open-plan office, fostering collaboration and communication among team members.
The office is designed to accommodate customer visits, with dedicated spaces for meetings and presentations.

Work Schedule: The work schedule is primarily Monday to Friday, with flexibility for on-site customer visits and maintenance windows. The working hours are 40 hours per week, with the possibility of overtime during peak periods.

📝 Enhancement Note: Printec's office environment is designed to support collaboration and knowledge sharing, with modern tools and technologies to facilitate technical support activities.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess communication skills, language proficiency, and initial fit for the role.
Technical Assessment: A hands-on test or case study to evaluate problem-solving skills, technical knowledge, and customer service abilities.
On-site Interview: A visit to Printec's office in Zagreb, Croatia, to meet the team, discuss the role in more detail, and provide a presentation or demonstration of relevant skills and experiences.

Portfolio Review Tips:

Highlight problem-solving skills and customer service experiences through case studies or examples.
Showcase technical knowledge and proficiency through relevant projects or exercises.
Demonstrate strong communication skills and ability to work with diverse teams through relevant experiences or projects.

Technical Challenge Preparation:

Familiarize yourself with Printec's products and services, as well as the specific systems and technologies used by the company.
Prepare for a hands-on test or case study that assesses your problem-solving skills, technical knowledge, and customer service abilities.
Practice presenting your portfolio and experiences in a clear and concise manner, highlighting your strengths and achievements.

ATS Keywords:

Technical Support
Problem Solving
Communication
Teamwork
Customer Focus
Analytical Skills
MySQL Database Knowledge
Computer Literacy
On-site Installations
Upgrades
Incident Resolution
Customer Service
Technical Troubleshooting
Multinational Environment

📝 Enhancement Note: Printec's interview process focuses on assessing technical skills, problem-solving abilities, and customer service experiences, with a strong emphasis on communication and teamwork.

🛠 Technology Stack & Web Infrastructure

Support Tools:

Remote access software (e.g., TeamViewer, Remote Desktop)
Diagnostic tools (e.g., hardware diagnostic tools, software diagnostic tools)
Customer relationship management (CRM) systems (e.g., Salesforce, Zoho CRM)
Database management systems (e.g., MySQL, Microsoft SQL Server)

Specific Products & Systems:

Printec's range of business-to-customer transaction technologies, including parcel delivery, vending unattended machines, digital on-boarding, and electronic signature solutions.

📝 Enhancement Note: The technology stack for this role focuses on tools and technologies that support technical support activities, with a strong emphasis on remote access, diagnostics, and customer relationship management.

👥 Team Culture & Values

Web Development Values:

Customer focus: Prioritize customer needs and satisfaction in all technical support activities.
Problem-solving: Demonstrate strong analytical and problem-solving skills to resolve technical issues efficiently.
Collaboration: Work effectively with other team members and departments to ensure customer satisfaction and technical support excellence.
Continuous learning: Stay up-to-date with the latest technologies and industry trends to improve technical support skills and knowledge.
Quality: Maintain high standards for technical support activities, ensuring accurate and reliable solutions for customers.

Collaboration Style:

Printec's team culture emphasizes collaboration and knowledge sharing, with a focus on working together to achieve customer satisfaction and technical support excellence.
The team works in an open-plan office, fostering communication and collaboration among team members.
Cross-functional collaboration occurs with other departments, such as Sales, Marketing, and Product Development, to ensure customer needs are met and technical support activities are aligned with business objectives.

📝 Enhancement Note: Printec's team culture emphasizes customer focus, problem-solving, collaboration, and continuous learning, with a strong emphasis on working together to achieve technical support excellence.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Resolving complex technical issues in a timely and efficient manner.
Working with diverse customer base, each with unique requirements and expectations.
Keeping up-to-date with the latest technologies and industry trends.
Balancing on-site customer visits and maintenance windows with office-based technical support activities.

Learning & Development Opportunities:

Technical training and education opportunities through online platforms and external courses.
On-the-job training and mentoring from experienced team members.
Opportunities to gain experience with new products and systems as they are introduced by the company.
Career progression paths within the technical support department or other areas of the business.

📝 Enhancement Note: Printec offers numerous technical challenges and learning opportunities for technical support professionals, with a focus on continuous learning and skill development.

💡 Interview Preparation

Technical Questions:

Product Knowledge: Demonstrate a strong understanding of Printec's products and services, as well as the specific systems and technologies used by the company.
Problem-Solving: Prepare for scenario-based questions that assess your ability to diagnose and resolve technical issues efficiently.
Customer Service: Showcase your customer service skills and ability to work with diverse customers, each with unique requirements and expectations.
Teamwork: Demonstrate your ability to work effectively with other team members and departments to ensure customer satisfaction and technical support excellence.

Company & Culture Questions:

Company Knowledge: Research Printec's history, mission, and values to demonstrate your understanding of the company and its commitment to customer service and technical support excellence.
Team Fit: Prepare for questions that assess your cultural fit within the technical support team and the company as a whole.
Career Goals: Articulate your long-term career goals and how this role fits into your professional development plans.

Portfolio Presentation Strategy:

Storytelling: Use storytelling techniques to engage the interview panel and highlight your problem-solving skills, customer service experiences, and technical knowledge.
Case Studies: Prepare case studies that demonstrate your ability to diagnose and resolve complex technical issues in a timely and efficient manner.
Demonstrations: Prepare live demonstrations or presentations that showcase your technical skills and ability to work with specific products or systems used by Printec.

📝 Enhancement Note: Printec's interview process focuses on assessing technical skills, problem-solving abilities, customer service experiences, and cultural fit within the technical support team and the company as a whole.

📌 Application Steps

To apply for this Technical Support Engineer position:

Submit your application through the application link provided.
Customize your resume and portfolio to highlight your problem-solving skills, customer service experiences, and technical knowledge relevant to the role.
Prepare for the phone/video screen, technical assessment, and on-site interview by familiarizing yourself with Printec's products, services, and technology stack.
Research Printec's history, mission, and values to demonstrate your understanding of the company and its commitment to customer service and technical support excellence.
Practice presenting your portfolio and experiences in a clear and concise manner, highlighting your strengths and achievements.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Engineer - Zagreb