📍 Job Overview

Job Title: Technical Support Engineer with German
Company: Motorola Solutions Systems Polska Sp.z.o.o
Location: Kraków, Małopolskie, Poland
Job Type: Full-Time, Hybrid
Category: Technical Support, Web Infrastructure
Date Posted: 2025-06-23
Experience Level: Mid-Senior level (2-5 years)
Remote Status: On-site with remote work possibility

🚀 Role Summary

Provide second-line user support for advanced two-way radio communications systems, focusing on Land Mobile Radio infrastructure and devices based on APCO/TETRA standards, WAVE PTX family of LTE/Broadband PTT systems, and connected Smart Public Safety solutions.
Collaborate with various product and engineering groups to solve complex technical issues, utilizing excellent analytical skills and the Kepner-Tregoe problem-solving methodology.
Support a diverse range of customers, including governmental and commercial organizations, with a strong focus on fluency in English and German.
Stay current with new and emerging technologies and contribute to the continuous development of the Technical Support Operations (TSO) department.

📝 Enhancement Note: This role requires a strong technical background in radio communications and a proven track record in technical support, with a focus on problem-solving and customer support.

💻 Primary Responsibilities

Troubleshoot and resolve complex technical issues related to advanced two-way radio communications systems, utilizing a physical lab with various devices at your disposal.
Collaborate with product and engineering groups to find solutions to technical challenges that fall outside your immediate expertise.
Support a diverse range of customers across different verticals, with a strong emphasis on governmental organizations and commercial spaces, requiring excellent communication skills in English and German.
Stay current with new and emerging technologies and contribute to the continuous development of the TSO department by learning new technologies, becoming a technical subject matter expert, or choosing a managerial path.
Travel to client sites (1-2 times per year) and be prepared for on-call duty when required.

📝 Enhancement Note: This role requires a strong analytical mindset, open and direct communication, and the ability to understand the complexity of systems architecture.

🎓 Skills & Qualifications

Education: A degree in Engineering, Computer Science, Telecommunications, or a similar field is required.

Experience: Minimum 3 years of experience in a Technical Support role, with a focus on radio communications, telecommunications, or a related field. Project management experience with multiple projects completed involving multiple stakeholders is also required.

Required Skills:

Excellent verbal and written communication skills in English and German
Strong analytical mindset
Ability to understand the complexity of systems architecture
Proactive contributor to customer knowledge and success via documentation creation and improvement
1 or more intermediate-level certifications (e.g., CompTIA, ITIL)

Preferred Skills:

Practical knowledge of TETRA, LTE, and ITIL
Experience in radio communications/telecommunications
Familiarity with APCO/TETRA standards and WAVE PTX family of LTE/Broadband PTT systems

📝 Enhancement Note: This role requires a strong technical background in radio communications and a proven track record in technical support, with a focus on problem-solving and customer support. Relevant certifications and experience in related fields are highly desirable.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate your technical support expertise through case studies showcasing complex issues you've resolved, the problem-solving methodologies you've employed, and the positive impact you've had on customers.
Highlight your communication skills by including examples of customer interactions and feedback.
Showcase your ability to collaborate with various teams by including examples of cross-functional projects and the solutions you've helped implement.

Technical Documentation:

Provide examples of technical documentation you've created or improved, demonstrating your ability to contribute to customer knowledge and success.
Include any relevant certifications or training courses you've completed, highlighting your commitment to continuous learning and professional development.

📝 Enhancement Note: While a web portfolio is not explicitly required for this role, demonstrating your technical support expertise and communication skills through relevant examples can help strengthen your application.

💵 Compensation & Benefits

Salary Range: The salary range for this position is estimated to be between PLN 12,000 - 18,000 gross per month, depending on experience and qualifications. This estimate is based on market research and regional salary standards for technical support roles in the radio communications industry.

Benefits:

Trainings and broad development opportunities, e.g., within the Continuous Talent Development program
Opportunity to gain industry-recognized certification (e.g., CompTIA, ITIL)
Access to a vast range of online training, industry periodicals, and e-books
Competitive salary package, with yearly salary increase and yearly bonus (depending on individual and company performance)
Employee Pension Plan (PPE) and Employee Stock Purchase Plan (ESPP)
Strong team-oriented culture, comfortable work conditions, and remote work possibility
Flexible working hours and various sport activities and events
Private medical and dental coverage, life insurance, and multi-sport card or multi-kafeteria vouchers

📝 Enhancement Note: The salary range provided is an estimate based on market research and regional salary standards. The actual salary may vary depending on the candidate's qualifications and experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: Motorola Solutions operates in the radio communications and public safety technology industry, with a strong focus on providing critical communications, video security, and command center technologies to support public safety agencies and enterprises.

Company Size: Motorola Solutions is a global company with a close-knit community of employees, united by the relentless pursuit to help keep people safer everywhere. The Krakow office is one of many locations worldwide, with a team-oriented culture that values collaboration and continuous development.

Founded: Motorola Solutions was founded in 1928 and has since grown into a leading provider of mission-critical communications and enterprise mobility solutions.

Team Structure:

The Technical Support Operations (TSO) department supports a global customer base of multi-technology advanced two-way radio communications systems.
The team consists of technical support engineers who provide second-line user support to a range of devices, collaborating with various product and engineering groups to solve complex technical issues.
The team works with a variety of verticals, mostly within governmental organizations but also commercial spaces, requiring excellent communication skills in English and German.

Development Methodology:

The TSO department follows the Kepner-Tregoe problem-solving methodology to troubleshoot and resolve complex technical issues.
The team works in an agile environment, with a focus on continuous improvement and learning from emerging technologies.

Company Website: Motorola Solutions

📝 Enhancement Note: Motorola Solutions is a global leader in mission-critical communications and enterprise mobility solutions, with a strong focus on providing critical communications, video security, and command center technologies to support public safety agencies and enterprises.

📈 Career & Growth Analysis

Web Technology Career Level: This role is suitable for mid-senior level technical support engineers with a strong background in radio communications and proven problem-solving skills. The role offers opportunities for professional development, including learning new technologies, becoming a technical subject matter expert, or choosing a managerial path.

Reporting Structure: The Technical Support Engineer reports directly to the Technical Support Manager and collaborates with various product and engineering groups to solve complex technical issues.

Technical Impact: The Technical Support Engineer plays a critical role in ensuring the smooth operation of advanced two-way radio communications systems, supporting a diverse range of customers, and contributing to the continuous development of the TSO department.

Growth Opportunities:

Technical Growth: Develop expertise in new and emerging technologies, becoming a technical subject matter expert, or gaining industry-recognized certifications (e.g., CompTIA, ITIL).
Leadership Growth: Pursue a managerial path by demonstrating strong leadership skills, technical expertise, and a commitment to driving the success of the TSO department.
Cross-Functional Growth: Collaborate with various product and engineering groups to gain a broader understanding of the company's technology stack and contribute to the development of new solutions.

📝 Enhancement Note: This role offers excellent growth opportunities for technical support engineers with a strong background in radio communications and a commitment to continuous learning and development.

🌐 Work Environment

Office Type: Motorola Solutions' Krakow office is a high-class, comfortable work environment with a strong team-oriented culture. The office is equipped with modern facilities, including a volleyball field and grill place next to the office, and offers various sport activities and events.

Office Location(s): The Krakow office is conveniently located in the heart of the city, with easy access to public transportation and nearby amenities.

Workspace Context:

The Technical Support Engineer will have access to a physical lab with various devices at their disposal to troubleshoot and resolve complex technical issues.
The team works in an agile environment, with a focus on collaboration, continuous improvement, and learning from emerging technologies.
The workspace encourages open and direct communication, with a strong emphasis on knowledge sharing and technical mentoring.

Work Schedule: The Technical Support Engineer works a standard full-time schedule, with the possibility of remote work and flexible working hours. The role may require on-call duty and travel to client sites (1-2 times per year).

📝 Enhancement Note: The Krakow office offers a comfortable, team-oriented work environment with modern facilities and a strong focus on collaboration and continuous learning and development.

📄 Application & Technical Interview Process

Interview Process:

Technical Assessment: Demonstrate your technical support expertise by resolving complex technical issues related to advanced two-way radio communications systems. Utilize your problem-solving skills and the Kepner-Tregoe methodology to identify and resolve the root cause of the issues.
Behavioral Interview: Discuss your problem-solving approach, customer support experience, and ability to work effectively in a team-oriented environment. Provide examples of your communication skills in English and German.
Final Evaluation: Based on your performance in the technical assessment and behavioral interview, the hiring manager will evaluate your fit for the role and the company's culture.

Portfolio Review Tips:

Highlight your technical support expertise through case studies showcasing complex issues you've resolved, the problem-solving methodologies you've employed, and the positive impact you've had on customers.
Include examples of your communication skills in English and German, demonstrating your ability to support a diverse range of customers across different verticals.
Showcase your ability to collaborate with various teams by including examples of cross-functional projects and the solutions you've helped implement.

Technical Challenge Preparation:

Familiarize yourself with the Motorola Solutions product portfolio, including advanced two-way radio communications systems, WAVE PTX family of LTE/Broadband PTT systems, and connected Smart Public Safety solutions.
Brush up on your problem-solving skills and the Kepner-Tregoe methodology to ensure you can effectively troubleshoot and resolve complex technical issues.
Prepare examples of your customer support experience, demonstrating your ability to communicate effectively in English and German.

ATS Keywords: (Relevant web development and server administration keywords are not applicable to this role)

📝 Enhancement Note: The interview process for this role focuses on technical support expertise, problem-solving skills, and communication skills in English and German. The portfolio review tips and technical challenge preparation guidance are tailored to help you demonstrate your fit for the role.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: (Not applicable to this role)

Backend & Server Technologies:

APCO/TETRA standards
WAVE PTX family of LTE/Broadband PTT systems
Connected Smart Public Safety solutions

Development & DevOps Tools:

Kepner-Tregoe problem-solving methodology
Agile development methodology
Online training, industry periodicals, and e-books

📝 Enhancement Note: This role focuses on technical support for advanced two-way radio communications systems, with a strong emphasis on problem-solving and customer support. The technology stack and web infrastructure are not the primary focus of this role.

👥 Team Culture & Values

Web Development Values:

Customer Focus: Prioritize customer needs and ensure customer satisfaction through excellent communication skills and a strong commitment to resolving complex technical issues.
Continuous Learning: Stay current with new and emerging technologies and contribute to the continuous development of the TSO department by learning new technologies, becoming a technical subject matter expert, or choosing a managerial path.
Collaboration: Work effectively with various product and engineering groups to solve complex technical issues and contribute to the development of new solutions.
Problem-Solving: Utilize a structured approach, such as the Kepner-Tregoe methodology, to identify and resolve the root cause of technical issues.

Collaboration Style:

Cross-Functional Integration: Collaborate with various product and engineering groups to solve complex technical issues and contribute to the development of new solutions.
Code Review Culture: While not explicitly stated, the team-oriented culture encourages knowledge sharing and technical mentoring, with a strong emphasis on learning from emerging technologies.
Knowledge Sharing: Encourage open and direct communication, with a strong emphasis on knowledge sharing and technical mentoring.

📝 Enhancement Note: The web development values and collaboration style for this role focus on technical support expertise, problem-solving skills, and customer support, with a strong emphasis on collaboration and continuous learning and development.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Complex Technical Issues: Troubleshoot and resolve complex technical issues related to advanced two-way radio communications systems, utilizing a physical lab with various devices at your disposal.
Emerging Technologies: Stay current with new and emerging technologies and contribute to the continuous development of the TSO department by learning new technologies, becoming a technical subject matter expert, or choosing a managerial path.
Customer Support: Provide excellent customer support to a diverse range of customers across different verticals, with a strong emphasis on governmental organizations and commercial spaces, requiring excellent communication skills in English and German.

Learning & Development Opportunities:

Technical Growth: Develop expertise in new and emerging technologies, becoming a technical subject matter expert, or gaining industry-recognized certifications (e.g., CompTIA, ITIL).
Leadership Growth: Pursue a managerial path by demonstrating strong leadership skills, technical expertise, and a commitment to driving the success of the TSO department.
Cross-Functional Growth: Collaborate with various product and engineering groups to gain a broader understanding of the company's technology stack and contribute to the development of new solutions.

📝 Enhancement Note: This role offers excellent growth opportunities for technical support engineers with a strong background in radio communications and a commitment to continuous learning and development.

💡 Interview Preparation

Technical Questions:

Technical Assessment: Demonstrate your technical support expertise by resolving complex technical issues related to advanced two-way radio communications systems. Utilize your problem-solving skills and the Kepner-Tregoe methodology to identify and resolve the root cause of the issues.
Behavioral Interview: Discuss your problem-solving approach, customer support experience, and ability to work effectively in a team-oriented environment. Provide examples of your communication skills in English and German.

Company & Culture Questions:

Company Overview: Research Motorola Solutions' mission, values, and product portfolio, with a focus on advanced two-way radio communications systems, WAVE PTX family of LTE/Broadband PTT systems, and connected Smart Public Safety solutions.
TSO Department: Learn about the TSO department's role in supporting a global customer base of multi-technology advanced two-way radio communications systems and the team's focus on collaboration, continuous improvement, and learning from emerging technologies.
Team Dynamics: Familiarize yourself with the team's strong emphasis on collaboration, knowledge sharing, and technical mentoring, with a focus on learning from emerging technologies and contributing to the continuous development of the TSO department.

Portfolio Presentation Strategy:

Technical Support Expertise: Highlight your technical support expertise through case studies showcasing complex issues you've resolved, the problem-solving methodologies you've employed, and the positive impact you've had on customers.
Communication Skills: Include examples of your communication skills in English and German, demonstrating your ability to support a diverse range of customers across different verticals.
Collaboration: Showcase your ability to collaborate with various teams by including examples of cross-functional projects and the solutions you've helped implement.

📝 Enhancement Note: The interview preparation for this role focuses on technical support expertise, problem-solving skills, and communication skills in English and German. The company & culture questions and portfolio presentation strategy are tailored to help you demonstrate your fit for the role.

📌 Application Steps

To apply for this Technical Support Engineer with German position:

Submit your application through the application link provided in the job listing.
Prepare your portfolio by highlighting your technical support expertise through case studies showcasing complex issues you've resolved, the problem-solving methodologies you've employed, and the positive impact you've had on customers. Include examples of your communication skills in English and German, demonstrating your ability to support a diverse range of customers across different verticals.
Tailor your resume to emphasize your technical support experience, problem-solving skills, and communication skills in English and German. Highlight your relevant certifications and experience in radio communications, telecommunications, or a related field.
Research the company and the TSO department, focusing on their mission, values, and product portfolio. Prepare for company & culture questions and be ready to discuss your fit for the role and the team's focus on collaboration, continuous improvement, and learning from emerging technologies.
Prepare for the technical assessment by brushing up on your problem-solving skills and the Kepner-Tregoe methodology. Familiarize yourself with the Motorola Solutions product portfolio, including advanced two-way radio communications systems, WAVE PTX family of LTE/Broadband PTT systems, and connected Smart Public Safety solutions.

📝 Enhancement Note: The application steps for this role focus on demonstrating your technical support expertise, problem-solving skills, and communication skills in English and German. By following these steps, you can strengthen your application and increase your chances of success in the interview process.

Technical Support Engineer with German