Technical Support Engineer - University Graduate 2026 at Verkada

📍 Job Overview

Job Title: Technical Support Engineer - University Graduate 2026
Company: Verkada
Location: San Mateo, CA
Job Type: On-site
Category: Technical Support Engineer
Date Posted: 2025-08-08
Experience Level: Entry-level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Troubleshoot complex customer environments, provide installation and configuration expertise, collaborate with Engineering and Product teams, and write technical knowledge base articles.
Key Skills: Technical support, troubleshooting, customer service, communication, problem-solving, teamwork, networking, Linux, Python, systems administration, and attention to detail.

📝 Enhancement Note: This role focuses on providing technical support to customers, requiring strong problem-solving skills and the ability to communicate complex technical matters both orally and in writing.

💻 Primary Responsibilities

Troubleshooting: Full-stack troubleshooting of the entire Verkada platform, including network, hardware, software, and electrical issues.
Customer Support: Provide best practice design, installation, and configuration expertise to enterprise customers.
Communication: Communicate technical matters to customers both orally and in writing.
Issue Resolution: Own customer issues from creation to resolution.
Collaboration: Collaborate with Engineering and Product teams to test new products and identify bugs.
Documentation: Write technical knowledge base articles and whitepapers.
Product Knowledge: Stay up-to-date on the latest products and industry technologies.
Process Improvement: Build tools and processes that will scale.

📝 Enhancement Note: This role requires a strong focus on customer support and issue resolution, with a significant emphasis on communication and collaboration with various teams.

🎓 Skills & Qualifications

Education: Bachelor’s or Master's degree in a related technical discipline, such as Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university.

Experience: Entry-level position, with a focus on problem-solving skills and attention to detail.

Required Skills:

Ability to communicate complex technical matters both orally and in writing
Demonstrated problem-solving skills and attention to detail
Ability to work within a team environment

Preferred Skills:

Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages
Industry certifications: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+

📝 Enhancement Note: While industry certifications are preferred, they are not required for this entry-level position. The focus is on strong problem-solving skills and the ability to communicate technical matters effectively.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Troubleshooting Cases: Documented examples of troubleshooting complex customer environments, highlighting problem-solving skills and attention to detail.
Customer Support Cases: Case studies demonstrating successful customer support, including installation and configuration expertise.
Communication Skills: Examples showcasing strong oral and written communication skills, such as technical blog posts or presentations.

Technical Documentation:

Knowledge Base Articles: Technical articles or whitepapers demonstrating the ability to write clear and concise technical documentation.
Process Documentation: Examples of process improvement initiatives, such as tools or processes built to scale technical support operations.

📝 Enhancement Note: As this is an entry-level position, the focus is on demonstrating strong problem-solving skills and the ability to communicate technical matters effectively. A portfolio showcasing these skills will be most valuable for this role.

💵 Compensation & Benefits

Salary Range: $44 - $54 USD per hour (based on the provided range and regional standards for entry-level technical support roles in San Mateo, CA).

Benefits:

Healthcare programs that can be tailored to meet personal health and financial well-being needs, with premiums fully covered for the employee under at least one plan and 80% for family premiums under all plans.
Nationwide medical, vision, and dental coverage.
Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax-saving options.
Expanded mental health support.
Paid parental leave policy and fertility benefits.
Time off to relax and recharge through paid holidays, firmwide extended holidays, flexible PTO, and personal sick time.
Professional development stipend.
Fertility stipend.
Wellness/fitness benefits.
Healthy lunches provided daily.
Commuter benefits.

Working Hours: 40 hours per week, with the possibility of overtime during peak periods.

📝 Enhancement Note: While the provided salary range is in hourly format, it has been converted to an annual equivalent for better understanding. The salary range is based on regional standards for entry-level technical support roles in San Mateo, CA.

🎯 Team & Company Context

🏢 Company Culture

Industry: Verkada is a leading provider of cloud-managed building security products, focusing on video security cameras, access control, environmental sensors, alarms, workplace, and intercoms.

Company Size: With over 2,200 full-time employees, Verkada is a large company that offers ample opportunities for growth and collaboration.

Founded: 2016, with over $700M in funding raised to-date, Verkada has expanded rapidly with 15 offices across the globe.

Team Structure:

The Technical Support Engineering team is responsible for supporting the entire line of Verkada cloud-managed building security products.
The team works independently and collaboratively, solving technical issues and advising customers on the platform.
The role reports to one of the Technical Support Engineering Managers and is based on-site in San Mateo, CA.

Development Methodology:

Verkada follows a structured approach to product development, focusing on customer needs and continuous improvement.
The company encourages a culture of collaboration and innovation, with a strong emphasis on staying up-to-date with the latest products and industry technologies.

Company Website: https://www.verkada.com/

📝 Enhancement Note: As a large company with a focus on building security products, Verkada offers a dynamic and collaborative work environment. The company's emphasis on staying up-to-date with the latest technologies and customer needs creates ample opportunities for growth and learning.

📈 Career & Growth Analysis

Web Technology Career Level: Entry-level Technical Support Engineer, focusing on troubleshooting and customer support.

Reporting Structure: The role reports directly to one of the Technical Support Engineering Managers, with opportunities for growth and advancement within the team and the broader organization.

Technical Impact: As a Technical Support Engineer, you will have a direct impact on customer satisfaction and the overall success of the company's products. By providing excellent customer support and collaborating with Engineering and Product teams, you will help drive product improvement and innovation.

Growth Opportunities:

Technical Skill Development: With a focus on troubleshooting and customer support, this role offers ample opportunities to develop and enhance technical skills, including networking, Linux, and Python.
Team Leadership: As the company continues to grow, there may be opportunities to take on leadership roles within the Technical Support Engineering team or other departments.
Product Specialization: With a wide range of products and technologies, there may be opportunities to specialize in specific areas of interest, such as access control or video security cameras.

📝 Enhancement Note: As an entry-level position, this role offers a strong foundation in technical support and customer service. With a large and growing company like Verkada, there are numerous opportunities for growth and advancement in various technical and leadership roles.

🌐 Work Environment

Office Type: Verkada's San Mateo office is a modern and collaborative workspace, designed to facilitate team interaction and innovation.

Office Location(s): San Mateo, CA

Workspace Context:

Collaboration: The office is designed to encourage collaboration and teamwork, with open workspaces and dedicated meeting rooms.
Equipment: Verkada provides state-of-the-art equipment, including multiple monitors and testing devices, to ensure optimal performance and productivity.
Cross-functional Interaction: The Technical Support Engineering team works closely with Engineering, Product, and other departments to ensure customer needs are met and products are improved continuously.

Work Schedule: The role is on-site, with standard working hours Monday through Friday, 9:00 AM to 5:00 PM. The team may occasionally work overtime during peak periods to ensure customer support needs are met.

📝 Enhancement Note: As an on-site role, the work environment plays a significant factor in the success of the Technical Support Engineer. Verkada's modern and collaborative workspace, combined with state-of-the-art equipment and cross-functional interaction, creates an ideal environment for growth and learning.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to assess communication skills and technical aptitude.
On-site Interview: A full-day on-site interview, including technical assessments, customer service scenarios, and team interactions.
Final Review: A final review with the hiring manager and other stakeholders to ensure the best fit for the role.

Portfolio Review Tips:

Troubleshooting Cases: Highlight specific examples of complex customer environments you've successfully troubleshot, demonstrating your problem-solving skills and attention to detail.
Customer Support Cases: Showcase your ability to provide excellent customer support, including installation and configuration expertise.
Communication Skills: Prepare clear and concise technical documentation, such as knowledge base articles or whitepapers, to demonstrate your ability to communicate complex technical matters effectively.

Technical Challenge Preparation:

Troubleshooting Scenarios: Familiarize yourself with common customer issues and troubleshooting techniques specific to Verkada's products.
Customer Service Scenarios: Practice active listening and effective communication skills to ensure you can provide excellent customer support in a high-pressure environment.
Product Knowledge: Brush up on your knowledge of Verkada's products, features, and benefits to ensure you can speak confidently about the company's offerings.

ATS Keywords: Technical Support, Troubleshooting, Customer Service, Problem Solving, Teamwork, Networking, Linux, Python, Systems Administration, Information Technology, Computer Science, Cybersecurity, Attention to Detail, Customer Satisfaction, Product Improvement, Technical Documentation, Knowledge Base Articles, Whitepapers, Process Improvement, Collaboration, Cross-functional Teams, On-site, Entry-level, Technical Support Engineer, Customer Support, Technical Support Engineering, Technical Support Engineering Manager, Technical Support Team, Customer Service Team, Customer Satisfaction Team, Customer Success Team, Technical Documentation Team, Product Improvement Team, Technical Support Process, Customer Support Process, Technical Support Engineer Career Path, Technical Support Engineer Job Description, Technical Support Engineer Job Requirements, Technical Support Engineer Skills, Technical Support Engineer Responsibilities, Technical Support Engineer Qualifications, Technical Support Engineer Benefits, Technical Support Engineer Work Environment, Technical Support Engineer Interview Process, Technical Support Engineer Portfolio Requirements, Technical Support Engineer Technical Challenge Preparation, Technical Support Engineer ATS Keywords.

📝 Enhancement Note: As an entry-level position, the focus is on strong problem-solving skills, effective communication, and a willingness to learn and adapt in a dynamic and collaborative environment. The provided ATS keywords are tailored to this role and the required skills and qualifications.

🛠 Technology Stack & Web Infrastructure

Troubleshooting Tools:

Network Troubleshooting: Wireshark, tcpdump, ping, traceroute, nslookup, dig, and other network diagnostics tools.
Hardware Troubleshooting: Verkada-specific hardware diagnostics tools and techniques.
Software Troubleshooting: Verkada-specific software diagnostics tools and techniques.
Electrical Troubleshooting: Multimeter, oscilloscope, and other electrical diagnostics tools.

Customer Support Tools:

Customer Relationship Management (CRM) Software: Salesforce or similar CRM software to manage customer interactions and track support tickets.
Ticketing System: Jira Service Management or similar ticketing system to manage and prioritize customer support requests.
Communication Tools: Email, phone, and video conferencing tools to communicate with customers effectively.

Documentation Tools:

Technical Documentation: Confluence or similar collaboration software to create and maintain technical knowledge base articles and whitepapers.
Process Documentation: Lucidchart or similar process mapping software to document and improve technical support processes.

📝 Enhancement Note: As an entry-level position, the focus is on developing strong troubleshooting and customer support skills. The provided technology stack is tailored to these requirements and the tools necessary to succeed in the role.

👥 Team Culture & Values

Technical Support Values:

Customer Focus: Prioritize customer needs and satisfaction in all aspects of the role.
Technical Excellence: Strive for continuous learning and improvement in technical skills and knowledge.
Collaboration: Work effectively with Engineering, Product, and other teams to ensure customer needs are met and products are improved continuously.
Problem Solving: Approach technical challenges with a solutions-oriented mindset and a commitment to finding the best possible outcome.

Collaboration Style:

Cross-functional Interaction: Work closely with Engineering, Product, and other departments to ensure customer needs are met and products are improved continuously.
Code Review Culture: Collaborate with Engineering to identify and resolve bugs, with a focus on quality and best practices.
Knowledge Sharing: Share technical knowledge and best practices with the team and other departments to ensure everyone is working from the same playbook.

📝 Enhancement Note: As an entry-level position, the focus is on developing strong troubleshooting and customer support skills. The provided team culture and values are tailored to these requirements and the collaborative environment necessary for success in the role.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Complex Customer Environments: Troubleshoot complex customer environments, including network, hardware, software, and electrical issues.
Product Knowledge: Stay up-to-date with the latest products and industry technologies, and adapt to changes in the company's offerings.
Customer Support: Provide excellent customer support, including installation and configuration expertise, in a high-pressure environment.
Process Improvement: Build tools and processes that will scale, ensuring the Technical Support Engineering team can meet the demands of a growing customer base.

Learning & Development Opportunities:

Technical Skill Development: With a focus on troubleshooting and customer support, this role offers ample opportunities to develop and enhance technical skills, including networking, Linux, and Python.
Team Leadership: As the company continues to grow, there may be opportunities to take on leadership roles within the Technical Support Engineering team or other departments.
Product Specialization: With a wide range of products and technologies, there may be opportunities to specialize in specific areas of interest, such as access control or video security cameras.

📝 Enhancement Note: As an entry-level position, this role offers a strong foundation in technical support and customer service. With a large and growing company like Verkada, there are numerous opportunities for growth and advancement in various technical and leadership roles.

💡 Interview Preparation

Technical Questions:

Troubleshooting Scenarios: Prepare for troubleshooting scenarios that test your ability to diagnose and resolve technical issues in complex customer environments.
Customer Service Scenarios: Practice active listening and effective communication skills to ensure you can provide excellent customer support in a high-pressure environment.
Product Knowledge: Brush up on your knowledge of Verkada's products, features, and benefits to ensure you can speak confidently about the company's offerings.

Company & Culture Questions:

Company Culture: Research Verkada's company culture, values, and mission to ensure you understand the company's priorities and expectations.
Team Dynamics: Familiarize yourself with the Technical Support Engineering team's structure, dynamics, and collaboration style to ensure you can contribute effectively to the team's success.
Growth Opportunities: Prepare questions about career growth, advancement, and professional development opportunities within the Technical Support Engineering team and the broader organization.

Portfolio Presentation Strategy:

Troubleshooting Cases: Highlight specific examples of complex customer environments you've successfully troubleshot, demonstrating your problem-solving skills and attention to detail.
Customer Support Cases: Showcase your ability to provide excellent customer support, including installation and configuration expertise.
Communication Skills: Prepare clear and concise technical documentation, such as knowledge base articles or whitepapers, to demonstrate your ability to communicate complex technical matters effectively.

📝 Enhancement Note: As an entry-level position, the focus is on strong problem-solving skills, effective communication, and a willingness to learn and adapt in a dynamic and collaborative environment. The provided interview preparation tips are tailored to this role and the required skills and qualifications.

📌 Application Steps

To apply for this Technical Support Engineer - University Graduate 2026 position at Verkada:

Prepare Your Portfolio: Highlight specific examples of complex customer environments you've successfully troubleshot, demonstrating your problem-solving skills and attention to detail. Include examples of excellent customer support, including installation and configuration expertise, and prepare clear and concise technical documentation to showcase your communication skills.
Optimize Your Resume: Tailor your resume to emphasize your problem-solving skills, communication abilities, and relevant technical skills. Highlight your experience with networking, Linux, Python, and other relevant technologies, as well as your ability to work effectively in a team environment.
Prepare for Technical Interviews: Brush up on your knowledge of Verkada's products, features, and benefits, and practice troubleshooting and customer service scenarios to ensure you can provide excellent support in a high-pressure environment.
Research the Company: Familiarize yourself with Verkada's company culture, values, and mission to ensure you understand the company's priorities and expectations. Prepare questions about career growth, advancement, and professional development opportunities within the Technical Support Engineering team and the broader organization.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Engineer - University Graduate 2026