Technical Support Engineer (TSE) - Etch - (E3, Sr)

📍 Job Overview

• Job Title: Technical Support Engineer (TSE) - Etch - (E3, Sr)
• Company: Applied Materials
• Location: Multiple locations (see below)
• Job Type: Full-time
• Category: Technical Support Engineer
• Date Posted: June 10, 2025
• Experience Level: Mid-level (2-5 years of experience)
• Remote Status: On-site (with travel)

🚀 Role Summary

• Key Responsibilities:

  • Provide remote and on-site technical support for complex equipment issues and performance enhancements.
  • Collaborate with engineers, recommend best practices, and support repair activities through escalation closure.
  • Support multiple technical escalations, resolve with focus on time to resolution and quality of work.
  • Attend customer field issues meetings with FSO, collaborate with BU engineers.
  • Recommend best practices to improve products, processes, or services.
  • Publish Technical Lessons Learned, troubleshooting guides, technical (ET) papers, etc.
  • Provide on-site coaching to FSO.
  • Provide Alpha and Beta Site support.
  • Support NPI development early in the product life cycle, and at key customer sites.
  • Support BU DFx (Design for Service / Install) projects.
  • Create, or collaborate in creation of, innovative advanced trouble shooting tools.

• Business Expertise:

  • Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.

• Leadership:

  • Provides coaching to colleagues with less experience; may lead small projects with manageable risks and resource requirements.

• Problem Solving:

  • Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information and data.

• Impact:

  • Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.

• Interpersonal Skills:

  • Explains difficult or sensitive information; works to build consensus. Manage difficult situations in stressful environments.

💻 Primary Responsibilities

• Technical Support:

  • Provide remote and on-site technical support for complex equipment issues and performance enhancements.
  • Collaborate with engineers, recommend best practices, and support repair activities through escalation closure.
  • Support multiple technical escalations, resolve with focus on time to resolution and quality of work.
  • Attend customer field issues meetings with FSO, collaborate with BU engineers.

• Best Practices & Documentation:

  • Recommend best practices to improve products, processes, or services.
  • Publish Technical Lessons Learned, troubleshooting guides, technical (ET) papers, etc.

• Coaching & Training:

  • Provide on-site coaching to FSO.
  • Provide Alpha and Beta Site support.
  • Support NPI development early in the product life cycle, and at key customer sites.
  • Support BU DFx (Design for Service / Install) projects.

• Tool Development & Innovation:

  • Create, or collaborate in creation of, innovative advanced trouble shooting tools.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree or equivalent in technical field

Experience:

• Minimum 3 years of semiconductor fab experience

Required Skills:

• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Excellent interpersonal and communication skills
• Ability to handle stressful situations and effectively manage difficult problems
• Familiar with suite of Microsoft Apps, and internal ones such as SAP, VSPI, and ARK

Preferred Skills:

• None specified

Certifications:

• Applied Materials Etch Product Certification or equivalent

Languages:

• English (written and verbal)

Years of Experience:

• 3+ years of experience with Applied Materials Etch products or similar

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Not specified for this role

Technical Documentation:

• Not specified for this role

💵 Compensation & Benefits

Salary Range:

• $80,000.00 - $110,000.00 per year

Benefits:

• Health
• Wellness Programs
• Professional Growth
• Supportive Work Culture

Working Hours:

• Mon-Fri, 8 hours per day

Travel:

• Yes, generally 25% of the time, but could be as high as 50%.

Relocation Eligible:

• No

🎯 Team & Company Context

Company Culture:

• Applied Materials prioritizes the well-being of employees and encourages work-life balance. They offer robust total rewards packages, including health, wellness, and professional growth programs. The company fosters a supportive work culture that encourages personal and professional growth and care for employees at work, at home, or wherever they may go.

Team Structure:

• Not specified for this role

Development Methodology:

• Not specified for this role

Company Website:

• Applied Materials Careers Website

📈 Career & Growth Analysis

Web Technology Career Level:

• Mid-level (2-5 years of experience)

Reporting Structure:

• Not specified for this role

Technical Impact:

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.

Growth Opportunities:

• Not specified for this role

🌐 Work Environment

Office Type:

• On-site (with travel)

Office Location(s):

• Beaverton, OR
• Boise, ID
• Chandler, AZ
• Dallas, TX
• Hillsboro, OR
• Lehi, UT
• Malta, NY
• Manassas, VA
• Phoenix, AZ
• Portland, OR
• Santa Clara, CA

Workspace Context:

• Not specified for this role

Work Schedule:

• Mon-Fri, 8 hours per day

📄 Application & Technical Interview Process

Interview Process:

• Not specified for this role

Portfolio Review Tips:

• Not specified for this role

Technical Challenge Preparation:

• Not specified for this role

ATS Keywords:

• Not specified for this role

🛠 Technology Stack & Web Infrastructure

Frontend Technologies:

• Not specified for this role

Backend & Server Technologies:

• Not specified for this role

Development & DevOps Tools:

• Not specified for this role

👥 Team Culture & Values

Web Development Values:

• Not specified for this role

Collaboration Style:

• Not specified for this role

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Not specified for this role

Learning & Development Opportunities:

• Not specified for this role

💡 Interview Preparation

Technical Questions:

• Not specified for this role

Company & Culture Questions:

• Not specified for this role

Portfolio Presentation Strategy:

• Not specified for this role

📌 Application Steps

To apply for this Technical Support Engineer (TSE) - Etch - (E3, Sr) position:

1. Submit your application through the application link provided.
2. Customize your resume with relevant project highlights and technical skills emphasis.
3. Prepare for technical interviews by reviewing the job description and practicing common troubleshooting scenarios.
4. Research the company and understand their web technology focus and user experience priorities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.