📍 Job Overview

Job Title: Technical Support Engineer (SQL, Azure) - Hybrid work in Lisbon
Company: Eurofins
Location: Lisbon, Portugal
Job Type: Full-time
Category: DevOps Engineer
Date Posted: 2025-07-24
Experience Level: Mid-Senior level (2-5 years)
Remote Status: Hybrid (On-site and remote work)

🚀 Role Summary

Key Responsibilities: Provide application support, troubleshoot issues, coordinate with multiple teams, resolve customer issues within SLA, escalate blocking issues.
Key Skills: SQL, Azure, DevOps, CI/CD, MSSQL, T-SQL, IIS Troubleshooting, Application Troubleshooting, SDLC, STLC, ITIL, Analytical Skills, Problem-solving, Release Management, API, REST Services, Terraform.

💻 Primary Responsibilities

Application Support: Provide support for applications, troubleshoot issues, and coordinate with multiple teams to resolve problems.
Issue Resolution: Ensure customer issues are resolved within service level agreements and escalate blocking issues as necessary.
Team Collaboration: Work with cross-functional teams spread across geographies to solve issues and meet service level agreements.
Problem-solving: Demonstrate excellent analytical and problem-solving skills to identify and resolve application issues.
Release Management: Experience in release management and coordination is good to have.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, IT, or a related field. Relevant experience may be considered in lieu of a degree.

Experience: Minimum 4 years of experience in application support.

Required Skills:

Excellent verbal/written English communication skills.
Knowledge of DevOps methodologies, CI/CD.
Good knowledge of database manipulation skills (like MSSQL/T-SQL scripts/queries).
Good knowledge of IIS troubleshooting (such as by using the event viewer logs from Windows server).
Application troubleshooting and ability to coordinate with multiple teams to solve the issues.
Proven ability to work within service level agreement to solve customer issues.
Willing to work in shifts.
Very good knowledge in SDLC and STLC process.
Experience with ITIL framework to assist in day-to-day BAU Operations.
Experience in working with cross functional teams spread across geographies.
Customer focused and goal orientated with keen attention to details.
Excellent analytical and problem-solving skills.

Preferred Skills:

Understanding of single sign-on.
Good knowledge of RDBMS, SQL Server preferred.
Experience in debugging the apps with API/REST services.
Understanding of Terraform, Observability, Error handling in Cloud setups.
Knowledge of Elastic Search nice to have.
Writing automated scripts/queries for validating applications.
Any Azure/DevOps certification.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Demonstrate your application support and troubleshooting skills through case studies, highlighting your problem-solving abilities and the successful resolution of customer issues.
Technical Documentation: Showcase your understanding of SDLC, STLC, and ITIL processes by providing examples of how you have followed these methodologies in previous roles. Include any relevant scripts, queries, or documentation that demonstrates your technical proficiency.

💵 Compensation & Benefits

Salary Range: €35,000 - €50,000 per year (Estimated based on market research for mid-level DevOps roles in Lisbon, Portugal)

Benefits:

Competitive salary package, including bonus and benefits.
Extensive on-the-job coaching and training opportunities.
Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization.
A dynamic working environment with a good team spirit where personal development and growth are highly encouraged.

Working Hours: 40 hours per week, with a flexible schedule that may include shifts and on-call rotations.

🎯 Team & Company Context

Company Culture:

Industry: Life sciences, providing analytical testing services to clients across multiple industries.
Company Size: Large, with over 63,000 staff across a decentralised and entrepreneurial network of over 950 laboratories in 60 countries.
Founded: 1987, with a strong focus on growth and innovation.

Team Structure:

The technical support team works closely with cross-functional teams, including development, quality assurance, and operations.
The team follows ITIL frameworks and Agile methodologies for day-to-day operations and issue resolution.
The team is spread across geographies, requiring excellent communication and collaboration skills.

Development Methodology:

The team follows Agile methodologies, with a focus on continuous integration and continuous delivery (CI/CD) pipelines.
Code reviews, testing, and quality assurance practices are in place to ensure the delivery of high-quality applications.
Deployment strategies, including automated deployment and server management, are used to maintain application availability and performance.

Company Website: Eurofins Scientific

📝 Enhancement Note: Eurofins places a strong emphasis on diversity, equity, and inclusion, as well as sustainability. These values are reflected in their company culture and approach to business operations.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-Senior level (2-5 years) - This role offers an opportunity to grow as a technical support engineer, working with a diverse range of applications and technologies. The role requires a strong foundation in application support, troubleshooting, and problem-solving, with the potential to develop skills in release management and architecture decision-making.

Reporting Structure: The technical support engineer reports to the IT manager or a similar role, depending on the specific team structure within the organization.

Technical Impact: The technical support engineer plays a crucial role in ensuring the smooth operation of applications and the resolution of customer issues. Their work directly impacts the user experience and the overall performance of the applications they support.

Growth Opportunities:

Technical Skill Development: Expand your knowledge of SQL, Azure, and other relevant technologies through on-the-job training and coaching opportunities.
Team Leadership: Demonstrate strong leadership skills and take on mentoring responsibilities within the team, helping to develop the skills and careers of your colleagues.
Architecture Decision-making: As you gain experience and expertise, you may have the opportunity to contribute to architecture decisions and help shape the technical direction of the organization.

📝 Enhancement Note: Eurofins offers extensive on-the-job coaching and training opportunities, providing a strong foundation for career growth and development within the organization.

🌐 Work Environment

Office Type: Hybrid work environment, with a combination of on-site and remote work options.

Office Location(s): Lisbon, Portugal

Workspace Context:

Collaborative Workspace: The hybrid work environment encourages collaboration and communication between team members, both on-site and remotely.
Development Tools: Access to relevant development tools, including SQL Server Management Studio, Azure DevOps, and other tools necessary for application support and troubleshooting.
Testing Devices: Access to testing devices and environments to ensure the quality and performance of supported applications.

Work Schedule: Flexible work schedule, with a focus on meeting service level agreements and resolving customer issues in a timely manner.

📝 Enhancement Note: Eurofins places a strong emphasis on work-life balance, offering flexible work arrangements and a dynamic working environment that supports personal development and growth.

📄 Application & Technical Interview Process

Interview Process:

Technical Assessment (60 minutes): Demonstrate your application support and troubleshooting skills through a hands-on assessment, focusing on SQL, Azure, and other relevant technologies.
Behavioral Interview (30 minutes): Discuss your problem-solving approach, customer focus, and team collaboration skills, with a focus on real-life examples and scenarios.
Final Interview (30 minutes): Meet with the hiring manager or a senior team member to discuss your fit within the team and the organization, as well as your long-term career goals.

Portfolio Review Tips:

Highlight your application support and troubleshooting skills through case studies and examples of successful issue resolution.
Include any relevant scripts, queries, or documentation that demonstrates your technical proficiency and understanding of SDLC, STLC, and ITIL processes.
Showcase your ability to work within service level agreements and coordinate with multiple teams to resolve customer issues.

Technical Challenge Preparation:

Brush up on your SQL, Azure, and other relevant technologies, focusing on application support and troubleshooting skills.
Practice problem-solving and analytical skills through relevant exercises and case studies.
Familiarize yourself with the Eurofins company culture and values, as well as the specific team structure and development methodologies used within the organization.

ATS Keywords:

Programming Languages: SQL, T-SQL, Azure
Web Frameworks: N/A
Server Technologies: IIS, Windows Server
Databases: SQL Server, RDBMS
Tools: Azure DevOps, SQL Server Management Studio, ITIL, Agile
Methodologies: ITIL, Agile, CI/CD
Soft Skills: Problem-solving, Analytical Skills, Customer Focus, Team Collaboration
Industry Terms: Application Support, Troubleshooting, Service Level Agreement, Release Management, Customer Issues

📝 Enhancement Note: Eurofins uses the SmartRecruiters Applicant Tracking System (ATS) for job applications. Familiarize yourself with the platform and optimize your resume and application materials with relevant keywords to improve your visibility during the screening process.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: N/A (This role focuses on application support and troubleshooting, with minimal frontend development requirements)

Backend & Server Technologies:

SQL Server: Utilize SQL Server for database manipulation, querying, and scripting.
Azure: Leverage Azure for cloud-based application support, deployment, and management.
IIS: Troubleshoot IIS issues and ensure the smooth operation of web applications.
Windows Server: Manage and maintain Windows Server environments, including event viewer logs and other relevant tools.

Development & DevOps Tools:

Azure DevOps: Use Azure DevOps for version control, collaborative development, and automated deployment pipelines.
ITIL: Implement ITIL frameworks for day-to-day operations, issue resolution, and service level agreement management.
Agile methodologies: Follow Agile methodologies for application development, testing, and deployment.

📝 Enhancement Note: Eurofins uses a variety of tools and technologies to support its applications and infrastructure. Familiarize yourself with the specific tools and technologies used within the organization, as they may vary depending on the role and team.

👥 Team Culture & Values

Web Development Values:

Customer Focus: Prioritize customer issues and ensure they are resolved within service level agreements.
Problem-solving: Demonstrate excellent analytical and problem-solving skills to identify and resolve application issues.
Team Collaboration: Work closely with cross-functional teams, including development, quality assurance, and operations, to resolve customer issues and meet service level agreements.
Continuous Learning: Stay up-to-date with the latest application support and troubleshooting best practices, as well as relevant technologies and tools.

Collaboration Style:

Cross-functional Integration: Work closely with development, quality assurance, and operations teams to resolve customer issues and ensure the smooth operation of applications.
Code Review Culture: Participate in code reviews and other collaborative development practices to ensure the quality and performance of supported applications.
Knowledge Sharing: Share your knowledge and expertise with team members, contributing to the overall growth and development of the team.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Application Troubleshooting: Develop your application support and troubleshooting skills, working with a diverse range of applications and technologies.
Customer Focus: Balance the need to resolve customer issues within service level agreements with the requirement to provide high-quality, sustainable solutions.
Team Collaboration: Work effectively with cross-functional teams, including development, quality assurance, and operations, to resolve customer issues and meet service level agreements.
Emerging Technologies: Stay up-to-date with the latest application support and troubleshooting best practices, as well as relevant technologies and tools.

Learning & Development Opportunities:

Technical Skill Development: Expand your knowledge of SQL, Azure, and other relevant technologies through on-the-job training and coaching opportunities.
Conference Attendance: Attend industry conferences and events to stay up-to-date with the latest application support and troubleshooting best practices, as well as relevant technologies and tools.
Technical Mentorship: Seek mentorship opportunities within the team to develop your skills and advance your career within the organization.

📝 Enhancement Note: Eurofins offers extensive on-the-job coaching and training opportunities, providing a strong foundation for career growth and development within the organization.

💡 Interview Preparation

Technical Questions:

SQL & Azure: Demonstrate your proficiency in SQL and Azure, including database manipulation, querying, scripting, and cloud-based application support.
Application Troubleshooting: Showcase your application support and troubleshooting skills, with a focus on real-life examples and scenarios.
Problem-solving: Explain your approach to problem-solving, with a focus on analytical skills, customer focus, and team collaboration.

Company & Culture Questions:

Eurofins Culture: Discuss your understanding of Eurofins' company culture, values, and approach to business operations.
Team Dynamics: Describe your experience working with cross-functional teams and your ability to collaborate effectively with team members from various backgrounds and disciplines.
Customer Focus: Explain your approach to customer focus and your ability to resolve customer issues within service level agreements.

Portfolio Presentation Strategy:

Case Studies: Highlight your application support and troubleshooting skills through case studies, focusing on successful issue resolution and customer satisfaction.
Scripting & Querying: Include examples of your SQL, Azure, and other relevant scripting and querying skills, demonstrating your technical proficiency.
Problem-solving: Showcase your analytical and problem-solving skills through real-life examples and scenarios, with a focus on customer satisfaction and service level agreement compliance.

📝 Enhancement Note: Eurofins places a strong emphasis on diversity, equity, and inclusion, as well as sustainability. Be prepared to discuss your approach to these values and how you have demonstrated them in previous roles or projects.

📌 Application Steps

To apply for this Technical Support Engineer (SQL, Azure) - Hybrid work in Lisbon position:

Customize Your Resume: Tailor your resume to highlight your application support and troubleshooting skills, as well as your proficiency in SQL, Azure, and other relevant technologies.
Prepare Your Portfolio: Showcase your application support and troubleshooting skills through case studies and examples of successful issue resolution.
Research Eurofins: Familiarize yourself with Eurofins' company culture, values, and approach to business operations.
Practice Interview Questions: Prepare for technical and behavioral interview questions, focusing on your application support and troubleshooting skills, as well as your customer focus and team collaboration abilities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

Tailor every section specifically to web development, server administration, DevOps, and web infrastructure roles
Include web development methodologies, responsive design principles, and server management practices
Emphasize web portfolio requirements, live project demonstrations, and user experience considerations
Address web development team dynamics, cross-functional collaboration with designers and marketers
Focus on web technology career progression, emerging technology adoption, and technical specialization

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information
Only include Enhancement Notes when making significant inferences about technical responsibilities, with specific reasoning based on role level and web technology industry practices
Be comprehensive but concise, prioritizing actionable information over descriptive text
Strategically distribute web development and server administration-related keywords throughout all sections naturally
Provide realistic salary ranges based on location, experience level, and web technology specialization

Industry Expertise:

Include specific web technologies, frameworks, server platforms, and infrastructure tools relevant to the role
Address web development career progression paths and technical leadership opportunities in web teams
Provide tactical advice for web portfolio development, live demonstrations, and project case studies
Include web technology-specific interview preparation and coding challenge guidance
Emphasize responsive design, performance optimization, accessibility standards, and user experience principles

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout
Use web development and server administration industry terminology appropriately and accurately
Include comprehensive benefits and growth opportunities relevant to web technology professionals
Provide actionable insights that give web development and server administration candidates a competitive advantage
Focus on web development team culture, cross-functional collaboration, and user impact measurement

Technical Focus & Portfolio Emphasis:

Emphasize web development best practices, responsive design principles, and performance optimization
Include specific portfolio requirements tailored to the web technology discipline and role level
Address browser compatibility, accessibility standards, and user experience design principles
Focus on problem-solving methods, performance optimization, and scalable web architecture
Include technical presentation skills and stakeholder communication for web projects

Avoid:

Generic business jargon not relevant to web development or server administration roles
Placeholder text or incomplete sections
Repetitive content across different sections
Non-technical terminology unless relevant to the specific web technology role
Marketing language unrelated to web development, server administration, or user experience

Technical Support Engineer (SQL, Azure) - Hybrid work in Lisbon