📍 Job Overview

Job Title: Technical Support Engineer (SQL, Azure) - English speaking
Company: Eurofins Scientific
Location: Ho Chi Minh City, Vietnam
Job Type: Full-time
Category: DevOps & IT Infrastructure
Date Posted: July 4, 2025
Experience Level: Mid-level (2-5 years)
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Provide application support, troubleshoot issues, coordinate with multiple teams, resolve customer issues within service level agreements, and escalate blocking issues.
Key Skills: SQL, Azure, DevOps, CI/CD, MSSQL, T-SQL, IIS Troubleshooting, Application Troubleshooting, SDLC, STLC, ITIL, Analytical Skills, Problem-solving Skills, Release Management, Elastic Search, API, Terraform.

📝 Enhancement Note: This role requires a strong background in application support and a solid understanding of SQL, Azure, and DevOps methodologies. The candidate should be comfortable working in a cross-functional team environment and have excellent communication skills in English.

💻 Primary Responsibilities

Application Support: Provide application support and troubleshoot issues, ensuring customer issues are resolved within service level agreements.
Team Coordination: Coordinate with multiple teams to solve application issues, escalating blocking issues as necessary.
Problem-solving: Demonstrate strong analytical and problem-solving skills to identify and resolve application issues efficiently.
Customer Focus: Maintain a customer-focused approach, prioritizing customer needs and ensuring high-quality service.
Shift Work: Be willing to work in shifts to provide 24/7 support as needed.

📝 Enhancement Note: The candidate should have experience working in a shift-based environment and be comfortable with on-call rotations to provide round-the-clock support.

🎓 Skills & Qualifications

Education: A bachelor's degree in Computer Science, Information Technology, or a related field.

Experience: A minimum of 4 years of experience in application support, with a strong focus on SQL, Azure, and DevOps methodologies.

Required Skills:

SQL, Azure, DevOps, CI/CD, MSSQL, T-SQL, IIS Troubleshooting, Application Troubleshooting, SDLC, STLC, ITIL, Analytical Skills, Problem-solving Skills, Release Management, Elastic Search, API, Terraform.

Preferred Skills:

Knowledge of single sign-on, RDBMS (SQL Server preferred), debugging apps with API/REST services, Terraform, Observability, Error handling in cloud setups, Azure/DevOps certifications.

📝 Enhancement Note: While not explicitly stated, having experience with scripting and automation tools would be beneficial for writing automated scripts and queries to validate applications.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Not specified for this role.
Technical Documentation: Not specified for this role.

📝 Enhancement Note: Although not explicitly stated, having a portfolio showcasing previous application support and troubleshooting projects, along with relevant documentation, would be beneficial for this role.

💵 Compensation & Benefits

Salary Range: Competitive salary package, including bonus and benefits.

Benefits:

Extensive on-the-job coaching and training opportunities.
Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization.
A dynamic working environment with a good team spirit where personal development and growth are highly encouraged.

Working Hours: 40 hours per week, with shift work and on-call rotations as needed.

📝 Enhancement Note: While the salary range is not explicitly stated, research indicates that mid-level DevOps and IT infrastructure roles in Ho Chi Minh City, Vietnam, typically range from 15,000,000 VND to 25,000,000 VND per month, depending on experience and skills.

🎯 Team & Company Context

🏢 Company Culture

Industry: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, making life and our environment safer, healthier, and more sustainable.

Company Size: Eurofins has over 63,000 staff across a decentralized and entrepreneurial network of over 950 laboratories in 60 countries, making it one of the market leaders in various testing and laboratory services.

Founded: In 1987, Eurofins was founded in Nantes, France, and has since grown to become one of the best-performing stocks in Europe over the past 20 years.

Team Structure: The team is international and multi-cultural, with members spread across various regions. The team works collaboratively to provide high-quality application support and troubleshooting services.

Development Methodology: Eurofins uses Agile methodologies to manage its projects, with a focus on iterative development, continuous improvement, and customer satisfaction.

Company Website: Eurofins Scientific

📝 Enhancement Note: Eurofins places a strong emphasis on diversity, equity, and inclusion, as well as sustainability. The company encourages its employees to embrace these values and contribute to the organization's mission of making life and the environment safer, healthier, and more sustainable.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the mid-level (2-5 years of experience) and focuses on application support and troubleshooting, making it an ideal position for candidates looking to gain experience in a cross-functional team environment.

Reporting Structure: The Technical Support Engineer reports directly to the IT Manager or a similar role, depending on the specific organizational structure.

Technical Impact: The Technical Support Engineer plays a crucial role in maintaining the stability and performance of the company's applications, ensuring that they meet the needs of its customers and stakeholders.

Growth Opportunities:

Opportunities for on-the-job coaching and training to develop skills and advance within the organization.
Exposure to a multi-cultural and cross-regional team, providing opportunities for personal and professional growth.
A dynamic working environment that encourages personal development and growth.

📝 Enhancement Note: Eurofins offers a range of career development opportunities, including training programs, mentorship initiatives, and internal promotions. The company encourages its employees to take ownership of their career growth and provides the resources and support needed to succeed.

🌐 Work Environment

Office Type: Eurofins has a decentralized and entrepreneurial network of laboratories, with offices located in various countries worldwide. The specific office environment for this role is in Ho Chi Minh City, Vietnam.

Office Location(s): Ho Chi Minh City, Vietnam.

Workspace Context:

A multi-cultural and cross-regional team environment, fostering collaboration and knowledge sharing.
A dynamic working environment that encourages personal development and growth.
Opportunities to work with cutting-edge technologies and tools in the life sciences industry.

Work Schedule: The work schedule is 40 hours per week, with shift work and on-call rotations as needed to provide 24/7 support.

📝 Enhancement Note: The work environment at Eurofins is fast-paced and dynamic, with a strong focus on collaboration, innovation, and continuous improvement. The company encourages its employees to embrace these values and contribute to the organization's mission.

📄 Application & Technical Interview Process

Interview Process:

Application Review: The hiring manager will review the application, focusing on the candidate's experience, skills, and fit for the role.
Phone/Video Screen: A brief phone or video call to assess communication skills, English proficiency, and cultural fit.
Technical Assessment: A hands-on technical assessment, focusing on SQL, Azure, and application troubleshooting skills.
Final Interview: A face-to-face or video interview with the hiring manager or a panel of stakeholders to discuss the candidate's fit for the role and the company's culture.

Portfolio Review Tips: Not specified for this role.

Technical Challenge Preparation:

Brush up on SQL, Azure, and application troubleshooting skills.
Familiarize yourself with the company's products and services, as well as its mission and values.
Prepare for behavioral and situational interview questions, focusing on problem-solving, teamwork, and adaptability.

ATS Keywords: SQL, Azure, DevOps, CI/CD, MSSQL, T-SQL, IIS Troubleshooting, Application Troubleshooting, SDLC, STLC, ITIL, Analytical Skills, Problem-solving Skills, Release Management, Elastic Search, API, Terraform, Application Support, Technical Support, Customer Service, Cross-functional Teams, Shift Work, On-Call Rotations.

📝 Enhancement Note: To optimize your resume for the Eurofins ATS, ensure that you include relevant keywords throughout the document, focusing on the required and preferred skills listed in the job description.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not specified for this role.

Backend & Server Technologies:

SQL, Azure, MSSQL, T-SQL, IIS Troubleshooting, Elastic Search, API, Terraform.

Development & DevOps Tools:

Not specified for this role.

📝 Enhancement Note: While not explicitly stated, having experience with version control systems, such as Git, and collaboration tools, such as Jira or Confluence, would be beneficial for this role.

👥 Team Culture & Values

Web Development Values:

Customer focus and goal orientation, with a keen attention to detail.
Strong analytical and problem-solving skills.
Excellent verbal and written English communication skills.
Experience working in a cross-functional team environment.
Willingness to work in shifts and provide 24/7 support as needed.

Collaboration Style:

A dynamic and multi-cultural team environment, fostering collaboration and knowledge sharing.
A good team spirit, with a focus on personal development and growth.
Opportunities to work with cutting-edge technologies and tools in the life sciences industry.

📝 Enhancement Note: Eurofins places a strong emphasis on collaboration, innovation, and continuous improvement. The company encourages its employees to embrace these values and contribute to the organization's mission of making life and the environment safer, healthier, and more sustainable.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting and resolving application issues within service level agreements.
Coordinating with multiple teams to identify and resolve complex application issues.
Working in a shift-based environment and providing 24/7 support as needed.
Staying up-to-date with the latest technologies and best practices in application support and troubleshooting.

Learning & Development Opportunities:

On-the-job coaching and training opportunities to develop skills and advance within the organization.
Exposure to a multi-cultural and cross-regional team, providing opportunities for personal and professional growth.
A dynamic working environment that encourages personal development and growth.

📝 Enhancement Note: Eurofins offers a range of career development opportunities, including training programs, mentorship initiatives, and internal promotions. The company encourages its employees to take ownership of their career growth and provides the resources and support needed to succeed.

💡 Interview Preparation

Technical Questions:

SQL, Azure, and application troubleshooting scenarios, focusing on problem-solving, data manipulation, and system architecture.
Questions related to the company's products and services, as well as its mission and values.
Behavioral and situational interview questions, focusing on problem-solving, teamwork, and adaptability.

Company & Culture Questions:

Questions related to the company's products and services, as well as its mission and values.
Questions about the candidate's fit for the role and the company's culture.
Questions about the candidate's long-term career goals and aspirations.

Portfolio Presentation Strategy: Not specified for this role.

📝 Enhancement Note: To succeed in the interview process, candidates should focus on demonstrating their technical expertise, problem-solving skills, and cultural fit for the role and the company. Candidates should also be prepared to discuss their long-term career goals and aspirations, as well as their fit for the company's mission and values.

📌 Application Steps

To apply for this Technical Support Engineer (SQL, Azure) - English speaking position at Eurofins Scientific:

Submit your application through the application link provided.
Tailor your resume and portfolio to highlight your relevant skills and experiences in application support and troubleshooting, with a focus on SQL, Azure, and DevOps methodologies.
Prepare for the technical assessment by brushing up on your SQL, Azure, and application troubleshooting skills, as well as familiarizing yourself with the company's products and services, mission, and values.
Research the company and its culture to ensure a strong fit for the role and the organization.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/IT infrastructure industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Engineer (SQL, Azure) - English speaking