Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania

📍 Job Overview

• Job Title: Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania
• Company: Eurofins
• Location: Bucharest, Romania
• Job Type: Full-time
• Category: DevOps Engineer
• Date Posted: June 25, 2025
• Experience Level: Mid-Senior level (5-10 years)
• Remote Status: Remote (Romania)

🚀 Role Summary

• Key Responsibilities: Provide application support, troubleshoot issues, coordinate with multiple teams, and resolve customer problems within service level agreements.
• Key Skills: Scripting, SQL, RestAPI, DotNet, DevOps, CI/CD, database manipulation, IIS troubleshooting, application troubleshooting, SDLC, STLC, ITIL, analytical skills, problem-solving, release management, and Elastic Search.

📝 Enhancement Note: This role requires a strong background in application support and a solid understanding of DevOps methodologies, databases, and troubleshooting to ensure efficient issue resolution and customer satisfaction.

💻 Primary Responsibilities

• Application Support: Provide support for applications, troubleshoot issues, and coordinate with multiple teams to resolve problems.
• Database Manipulation: Utilize strong database manipulation skills to query and optimize databases, ensuring accurate and efficient data retrieval.
• IIS Troubleshooting: Troubleshoot IIS-related issues, using event viewer logs and other tools to identify and resolve problems.
• Application Troubleshooting: Diagnose and resolve application-related issues, collaborating with cross-functional teams to ensure optimal performance.
• Service Level Agreement (SLA) Adherence: Work within service level agreements to meet customer expectations and ensure timely issue resolution.
• Customer Focus: Maintain a customer-focused approach, prioritizing customer needs and providing excellent service.
• Problem-Solving: Demonstrate strong analytical and problem-solving skills to identify and resolve complex technical issues.
• Release Management: Coordinate release management activities, ensuring smooth deployment and minimal downtime.

📝 Enhancement Note: This role requires a proactive approach to problem-solving, with a focus on preventing issues and minimizing downtime to ensure optimal application performance and customer satisfaction.

🎓 Skills & Qualifications

Education: A bachelor's degree in Computer Science, Information Technology, or a related field. Relevant experience may be considered in lieu of a degree.

Experience: A minimum of 4 years of experience in application support, with a strong background in DevOps methodologies, database manipulation, and troubleshooting.

Required Skills:

• Excellent verbal and written English communication skills
• Knowledge of DevOps methodologies, CI/CD
• Good knowledge of database manipulation skills (MSSQL/T-SQL scripts/queries)
• Experience with IIS troubleshooting and application troubleshooting
• Proven ability to work within service level agreements to solve customer issues
• Willingness to work in shifts
• Very good knowledge of SDLC and STLC processes
• Experience with ITIL framework to assist in day-to-day BAU operations
• Experience working with cross-functional teams spread across geographies
• Customer-focused and goal-oriented with keen attention to detail
• Excellent analytical and problem-solving skills

Preferred Skills:

• Experience with leading teams
• Experience with Release Management & Coordination
• Knowledge of terraform, Observability, Error handling in Cloud setups
• Any Azure / DevOps certification

📝 Enhancement Note: While not explicitly stated, experience with Elastic Search is highly recommended, as it is mentioned as a mandatory skill in the qualifications section.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate strong scripting, SQL, and application troubleshooting skills through relevant projects and case studies.
• Showcase your ability to coordinate with multiple teams and resolve customer issues within service level agreements.
• Highlight your experience with DevOps methodologies, CI/CD, and database manipulation.

Technical Documentation:

• Provide examples of automated scripts or queries used to validate applications.
• Include documentation showcasing your experience with IIS troubleshooting and application troubleshooting.
• Demonstrate your understanding of SDLC and STLC processes through relevant project documentation.

📝 Enhancement Note: While not explicitly stated, it is recommended to include examples of your problem-solving skills and how you have minimized downtime or prevented issues in previous roles.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between €35,000 and €50,000 per year, based on market research for mid-senior level DevOps engineers in Romania. This estimate takes into account the required experience level, skills, and regional cost of living.

Benefits:

• Competitive salary package, including bonus and benefits
• Extensive on-the-job coaching and training opportunities
• Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization
• Dynamic working environment with a good team spirit where personal development and growth are highly encouraged
• Standard benefits:
  • Additional Performance Bonus up to 1 Month Salary per year
  • Meal Vouchers
  • Gym Reimbursement
  • Medical Subscription
  • Health Insurance
  • 25 days of holidays + 1 extra day off for your birthday
  • Additional holidays for your loyalty
  • Remote work activity in Romania

📝 Enhancement Note: While the salary range is not explicitly stated, it is estimated based on market research for mid-senior level DevOps engineers in Romania. The provided benefits are comprehensive and tailored to the needs of web technology professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, including food, environment, pharmaceuticals, and cosmetics. This role is part of the Eurofins network of companies, which is the global leader in food, environment, pharmaceutical, and cosmetic product testing, as well as discovery pharmacology, forensics, advanced material sciences, and agroscience contract research services.

Company Size: Eurofins has a decentralized and entrepreneurial network of over 950 laboratories in 60 countries, with a total workforce of over 63,000 employees. This large and diverse organization offers numerous opportunities for growth and development.

Founded: Eurofins was founded in 1987 and has since grown to become one of the market leaders in certain testing and laboratory services, with a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability, and purity of biological substances and products.

Team Structure:

• The Technical Support Engineer will work within the IT department, collaborating with cross-functional teams to resolve application issues and ensure optimal performance.
• The role will involve coordinating with multiple teams, including development, quality assurance, and operations teams.

Development Methodology:

• Eurofins employs Agile methodologies, with a focus on continuous improvement and customer satisfaction.
• The company encourages a culture of innovation and encourages employees to contribute to process improvement and efficiency gains.

Company Website: Eurofins Scientific

📝 Enhancement Note: Eurofins' large and diverse organization offers numerous opportunities for growth and development, with a strong focus on continuous improvement and innovation. The company's global presence and leadership in various industries provide a unique platform for web technology professionals to gain experience and advance their careers.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the mid-senior level, requiring a strong background in application support, DevOps methodologies, and database manipulation. The role offers opportunities for growth and development within the Eurofins organization, with potential career paths including team leadership, architecture, and technical expertise roles.

Reporting Structure: The Technical Support Engineer will report directly to the IT Manager, with a matrixed reporting line to other functional leaders as needed.

Technical Impact: This role has a significant impact on the overall performance and stability of Eurofins' applications, as it is responsible for troubleshooting issues and ensuring optimal performance within service level agreements.

Growth Opportunities:

• Technical Skill Development: Eurofins offers extensive on-the-job coaching and training opportunities, allowing the Technical Support Engineer to develop and enhance their skills in application support, DevOps, and database manipulation.
• Team Leadership: With experience and demonstrated success, the Technical Support Engineer may have the opportunity to lead teams, driving process improvement and ensuring optimal application performance.
• Architecture Decisions: As the Technical Support Engineer gains experience and expertise, they may have the opportunity to influence architecture decisions, ensuring that Eurofins' applications are scalable, secure, and efficient.

📝 Enhancement Note: Eurofins' large and diverse organization offers numerous opportunities for growth and development, with a strong focus on continuous improvement and innovation. The company's global presence and leadership in various industries provide a unique platform for web technology professionals to gain experience and advance their careers.

🌐 Work Environment

Office Type: Eurofins operates a decentralized and entrepreneurial network of laboratories, with a dynamic working environment that encourages personal development and growth. The company fosters a good team spirit and promotes collaboration and knowledge sharing.

Office Location(s): Eurofins has over 950 laboratories in 60 countries, with this role being based in Bucharest, Romania. The role is 100% remotely available for the business in Romania.

Workspace Context:

• Collaborative Web Development Environment: Eurofins encourages a collaborative and cross-functional approach to problem-solving, with teams working together to ensure optimal application performance and customer satisfaction.
• Development Tools: Eurofins provides the necessary tools and resources for the Technical Support Engineer to perform their role effectively, including access to relevant databases, servers, and application performance monitoring tools.
• Cross-Functional Collaboration Opportunities: The Technical Support Engineer will have the opportunity to collaborate with cross-functional teams, including development, quality assurance, and operations teams, to ensure optimal application performance and customer satisfaction.

Work Schedule: The Technical Support Engineer will work in shifts to ensure 24/7 application support and troubleshooting, with a focus on minimizing downtime and maximizing customer satisfaction.

📝 Enhancement Note: Eurofins' decentralized and entrepreneurial network of laboratories offers a dynamic and collaborative working environment, with numerous opportunities for growth and development. The company's focus on continuous improvement and innovation ensures that web technology professionals have the tools and resources they need to succeed.

📄 Application & Technical Interview Process

Interview Process:

1. Technical Preparation Recommendations: Brush up on your scripting, SQL, and application troubleshooting skills, with a focus on database manipulation, IIS troubleshooting, and service level agreement adherence.
2. Coding/Configuration Assessment: Prepare for a hands-on assessment of your application troubleshooting and database manipulation skills, with a focus on problem-solving and customer satisfaction.
3. Web Architecture Expectations: Familiarize yourself with Eurofins' application architecture and ensure that you can effectively troubleshoot and optimize performance within service level agreements.
4. System Design Discussion: Prepare for a discussion on system design and architecture, with a focus on scalability, security, and performance optimization.
5. Final Evaluation Criteria: Demonstrate your ability to work effectively within a cross-functional team, with a strong focus on customer satisfaction and process improvement.

Portfolio Review Tips:

1. Specific Tactical Advice: Highlight your experience with application support, database manipulation, and IIS troubleshooting through relevant projects and case studies.
2. Project Case Study Structure: Structure your portfolio to showcase your problem-solving skills and ability to minimize downtime and maximize customer satisfaction.
3. Code Quality Demonstration: Include examples of automated scripts or queries used to validate applications, demonstrating your attention to detail and commitment to quality.
4. Eurofins-Specific Considerations: Tailor your portfolio to Eurofins' specific needs and requirements, highlighting your understanding of the company's application landscape and commitment to customer satisfaction.

Technical Challenge Preparation:

1. Typical Web Development Exercise Format: Prepare for a hands-on assessment of your application troubleshooting and database manipulation skills, with a focus on problem-solving and customer satisfaction.
2. Time Management and Solution Architecture: Practice time management techniques and solution architecture strategies to ensure efficient and effective problem-solving within service level agreements.
3. Communication and Technical Explanation Articulation: Brush up on your communication skills, with a focus on explaining technical concepts and solutions clearly and concisely.

ATS Keywords: (Organized by category)

• Programming Languages: Scripting, SQL, DotNet
• Web Frameworks: Not applicable
• Server Technologies: IIS, Azure
• Databases: MSSQL, T-SQL
• Tools: Elastic Search, DevOps, CI/CD, ITIL
• Methodologies: Agile, SDLC, STLC
• Soft Skills: Analytical, problem-solving, customer-focused, goal-oriented, team player
• Industry Terms: Application support, database manipulation, IIS troubleshooting, service level agreement, customer satisfaction

📝 Enhancement Note: Eurofins' interview process focuses on application support, database manipulation, and IIS troubleshooting skills, with a strong emphasis on problem-solving and customer satisfaction. The company's use of ATS keywords is tailored to the specific needs and requirements of the Technical Support Engineer role.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable

Backend & Server Technologies:

• IIS: Eurofins uses IIS for web application hosting and troubleshooting, with a focus on ensuring optimal performance and minimizing downtime.
• Azure: Eurofins leverages Azure for cloud-based application deployment and management, with a focus on scalability, security, and performance optimization.

Development & DevOps Tools:

• DevOps: Eurofins employs DevOps methodologies, including CI/CD pipelines, to ensure efficient and effective application deployment and management.
• ITIL: Eurofins uses ITIL for IT service management, ensuring that the Technical Support Engineer can effectively coordinate with cross-functional teams and resolve customer issues within service level agreements.
• Elastic Search: Eurofins uses Elastic Search for log aggregation, monitoring, and analysis, enabling the Technical Support Engineer to quickly identify and resolve performance issues.

📝 Enhancement Note: Eurofins' technology stack is tailored to the specific needs and requirements of the Technical Support Engineer role, with a focus on application support, database manipulation, and IIS troubleshooting.

👥 Team Culture & Values

Web Development Values:

• Customer Focus: Eurofins places a strong emphasis on customer satisfaction, with a focus on ensuring optimal application performance and minimizing downtime.
• Problem-Solving: Eurofins encourages a proactive approach to problem-solving, with a focus on preventing issues and minimizing downtime.
• Collaboration: Eurofins fosters a collaborative and cross-functional approach to problem-solving, with teams working together to ensure optimal application performance and customer satisfaction.
• Continuous Improvement: Eurofins encourages a culture of continuous improvement, with a focus on process optimization and efficiency gains.

Collaboration Style:

• Cross-Functional Integration: Eurofins encourages cross-functional collaboration between teams, with a focus on ensuring optimal application performance and customer satisfaction.
• Code Review Culture: Eurofins fosters a code review culture, with a focus on ensuring code quality, performance optimization, and security.
• Knowledge Sharing: Eurofins encourages knowledge sharing and technical mentoring, with a focus on driving process improvement and ensuring optimal application performance.

📝 Enhancement Note: Eurofins' team culture is tailored to the specific needs and requirements of the Technical Support Engineer role, with a focus on customer satisfaction, problem-solving, and collaboration.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Application Support: Troubleshoot and resolve application issues, with a focus on minimizing downtime and maximizing customer satisfaction.
• Database Manipulation: Query and optimize databases, ensuring accurate and efficient data retrieval and performance optimization.
• IIS Troubleshooting: Troubleshoot IIS-related issues, using event viewer logs and other tools to identify and resolve problems.
• Emerging Technologies: Stay up-to-date with emerging technologies and trends in application support, database manipulation, and IIS troubleshooting.

Learning & Development Opportunities:

• Technical Skill Development: Eurofins offers extensive on-the-job coaching and training opportunities, allowing the Technical Support Engineer to develop and enhance their skills in application support, DevOps, and database manipulation.
• Conference Attendance: Eurofins encourages employees to attend relevant conferences and events, providing opportunities for professional development and networking.
• Certification: Eurofins supports employees in obtaining relevant certifications, such as Azure or DevOps certifications, to enhance their skills and knowledge.
• Technical Mentorship: Eurofins fosters a culture of knowledge sharing and technical mentoring, with opportunities for the Technical Support Engineer to learn from and collaborate with experienced team members.

📝 Enhancement Note: Eurofins offers numerous opportunities for growth and development, with a strong focus on continuous improvement and innovation. The company's large and diverse organization provides a unique platform for web technology professionals to gain experience and advance their careers.

💡 Interview Preparation

Technical Questions:

1. Application Troubleshooting: Describe your experience with application troubleshooting and how you have minimized downtime and maximized customer satisfaction.
2. Database Manipulation: Explain your approach to database manipulation and optimization, with a focus on ensuring accurate and efficient data retrieval.
3. IIS Troubleshooting: Discuss your experience with IIS troubleshooting and how you have used event viewer logs and other tools to identify and resolve problems.
4. Service Level Agreement Adherence: Describe your experience working within service level agreements and ensuring timely issue resolution.
5. Problem-Solving: Provide examples of complex technical challenges you have faced and how you have used your analytical and problem-solving skills to resolve them.

Company & Culture Questions:

1. Eurofins Culture: Explain what you understand about Eurofins' culture and how you can contribute to the company's success.
2. Customer Satisfaction: Describe your approach to customer satisfaction and how you can ensure optimal application performance and minimize downtime.
3. Collaboration: Discuss your experience with cross-functional collaboration and how you can work effectively with development, quality assurance, and operations teams.
4. Continuous Improvement: Explain your approach to continuous improvement and how you can drive process optimization and efficiency gains within Eurofins.

Portfolio Presentation Strategy:

1. Live Website Demonstration: Prepare a live demonstration of your application support, database manipulation, and IIS troubleshooting skills, with a focus on problem-solving and customer satisfaction.
2. Code Explanation Techniques: Include examples of automated scripts or queries used to validate applications, demonstrating your attention to detail and commitment to quality.
3. Eurofins-Specific Considerations: Tailor your portfolio to Eurofins' specific needs and requirements, highlighting your understanding of the company's application landscape and commitment to customer satisfaction.

📝 Enhancement Note: Eurofins' interview process focuses on application support, database manipulation, and IIS troubleshooting skills, with a strong emphasis on problem-solving and customer satisfaction. The company's use of ATS keywords is tailored to the specific needs and requirements of the Technical Support Engineer role.

📌 Application Steps

To apply for this Technical Support Engineer position at Eurofins:

1. Customize Your Portfolio: Tailor your portfolio to Eurofins' specific needs and requirements, highlighting your application support, database manipulation, and IIS troubleshooting skills, with a focus on problem-solving and customer satisfaction.
2. Optimize Your Resume: Highlight your relevant experience and skills in application support, database manipulation, and IIS troubleshooting, with a focus on problem-solving and customer satisfaction.
3. Prepare for Technical Interview: Brush up on your scripting, SQL, and application troubleshooting skills, with a focus on database manipulation, IIS troubleshooting, and service level agreement adherence.
4. Research Eurofins: Familiarize yourself with Eurofins' application landscape, company culture, and commitment to customer satisfaction, ensuring that you can contribute to the company's success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.