📍 Job Overview

• Job Title: Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania
• Company: Eurofins Scientific
• Location: Bucharest, Bucureşti, Romania
• Job Type: Full-time
• Category: DevOps Engineer, Technical Support Engineer
• Date Posted: 2025-06-25
• Experience Level: Mid-Senior level (5-10 years)
• Remote Status: Remote (Romania only)

🚀 Role Summary

• Provide application support and troubleshooting for Eurofins' Romanian business, working remotely from anywhere in Romania.
• Collaborate with multiple teams to resolve customer issues, escalating and following up on blocking issues as needed.
• Leverage strong technical expertise in scripting, SQL, REST APIs, and .NET, along with DevOps methodologies and database manipulation skills.
• Demonstrate excellent communication skills in English and a customer-focused, goal-oriented mindset.

📝 Enhancement Note: This role requires a high level of technical proficiency and problem-solving skills, with a strong focus on customer support and collaboration with cross-functional teams.

💻 Primary Responsibilities

• Application Support: Troubleshoot and resolve application issues, coordinating with multiple teams to find effective solutions.
• Database Manipulation: Utilize strong SQL and T-SQL skills to manipulate databases and create queries for application validation.
• IIS Troubleshooting: Diagnose and resolve issues with IIS, using event viewer logs from Windows servers.
• Shift Work: Work in shifts to provide 24/7 support for Eurofins' applications and services.
• Service Level Agreement (SLA) Compliance: Ensure customer issues are resolved within agreed service level agreements.
• Release Management & Coordination: Assist in release management and coordination processes, with experience in this area being a plus.
• Team Leadership: Lead teams and mentor junior team members, with experience in team leadership being beneficial.

📝 Enhancement Note: This role requires a broad range of technical skills and the ability to work effectively under pressure, with a strong focus on customer support and issue resolution.

🎓 Skills & Qualifications

Education: A bachelor's degree in Computer Science, Information Technology, or a related field. Relevant experience may substitute for formal education.

Experience: A minimum of 4 years of experience in application support, with a strong focus on scripting, SQL, REST APIs, and .NET. Experience with ITIL framework and working with cross-functional teams is essential.

Required Skills:

• Strong scripting skills (e.g., PowerShell, Bash, Python)
• Proficiency in SQL and T-SQL
• Knowledge of REST APIs and .NET
• Familiarity with DevOps methodologies and CI/CD pipelines
• Excellent verbal and written English communication skills
• Strong analytical and problem-solving skills
• Experience with IIS troubleshooting and application debugging
• Knowledge of single sign-on and RDBMS (SQL Server preferred)
• Understanding of terraform, observability, and error handling in cloud setups
• Knowledge of Elastic Search (mandatory)

Preferred Skills:

• Experience with Azure and/or DevOps certifications
• Knowledge of release management and coordination
• Experience with leading teams
• Familiarity with SDLC and STLC processes

📝 Enhancement Note: This role requires a high level of technical proficiency, with a strong focus on scripting, database manipulation, and application troubleshooting. Experience with ITIL framework and working with cross-functional teams is essential for success in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate strong scripting and database manipulation skills through relevant projects or case studies.
• Showcase experience with application troubleshooting and coordination with multiple teams.
• Highlight any experience with release management, team leadership, or working with cross-functional teams.

Technical Documentation:

• Provide examples of automated scripts or queries written for application validation.
• Include any relevant documentation or reports demonstrating experience with ITIL framework and service level agreement compliance.

📝 Enhancement Note: While a portfolio is not explicitly required for this role, demonstrating relevant technical skills and experience through projects or case studies can strengthen your application and showcase your qualifications for the position.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between 15,000 and 25,000 RON (Romanian Leu) per month, based on market research for mid-senior level DevOps and technical support roles in Romania. Final compensation will be determined based on the candidate's qualifications and experience.

Benefits:

• Competitive salary package, including bonus and benefits
• Extensive on-the-job coaching and training opportunities
• Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization
• Dynamic working environment with a good team spirit where personal development and growth are highly encouraged
• Standard benefits package, including:
  • Additional Performance Bonus up to 1 Month Salary per year
  • Meal Vouchers
  • Gym Reimbursement
  • Medical Subscription
  • Health Insurance
  • 25 days of holidays + 1 extra day off for your birthday
  • Additional holidays for loyalty
  • Remote work activity in Romania

📝 Enhancement Note: The salary range provided is an estimate based on market research for mid-senior level DevOps and technical support roles in Romania. Final compensation will be determined based on the candidate's qualifications and experience.

🎯 Team & Company Context

Company Culture:

• Industry: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, with a strong focus on making life and the environment safer, healthier, and more sustainable.
• Company Size: Eurofins has a network of over 950 laboratories in 60 countries, employing more than 63,000 staff. This provides a large and diverse team for the successful candidate to work with and learn from.
• Founded: Eurofins was founded in 1987 and has since grown to become one of the market leaders in food, environment, pharmaceutical, and cosmetic product testing, as well as discovery pharmacology, forensics, advanced material sciences, and agroscience contract research services.

Team Structure:

• The Technical Support Engineer will work within the IT department, collaborating with multiple teams to resolve customer issues and maintain Eurofins' applications and services.
• The role may involve working with cross-functional teams, including development, quality assurance, and project management teams.

Development Methodology:

• Eurofins uses Agile methodologies for software development, with a focus on iterative development, customer collaboration, and continuous improvement.
• The Technical Support Engineer will work within the Agile framework, collaborating with team members to resolve issues and improve processes.

Company Website: Eurofins Scientific

📝 Enhancement Note: Eurofins' large and diverse team provides ample opportunities for collaboration and learning, with a strong focus on making life and the environment safer, healthier, and more sustainable through analytical testing services.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the mid-senior level, requiring a high level of technical proficiency and experience in application support, scripting, and database manipulation. The successful candidate will have a strong track record of resolving customer issues and collaborating with cross-functional teams.

Reporting Structure: The Technical Support Engineer will report directly to the IT department and work closely with multiple teams to resolve customer issues and maintain Eurofins' applications and services.

Technical Impact: The Technical Support Engineer will have a significant impact on Eurofins' ability to provide high-quality, reliable services to its customers. By resolving customer issues promptly and effectively, the successful candidate will contribute to Eurofins' reputation for excellence in analytical testing services.

Growth Opportunities:

• Technical Skill Development: Eurofins offers extensive on-the-job coaching and training opportunities, allowing the successful candidate to develop their technical skills and advance their career within the organization.
• Team Leadership: With experience in leading teams, the successful candidate may have the opportunity to take on a leadership role within the IT department or mentor junior team members.
• Architecture Decisions: As the Technical Support Engineer gains experience and demonstrates strong technical proficiency, they may have the opportunity to contribute to architecture decisions and help shape Eurofins' technical direction.

📝 Enhancement Note: Eurofins' large and diverse team, along with its commitment to on-the-job coaching and training, provides ample opportunities for technical skill development and career growth within the organization.

🌐 Work Environment

Office Type: Eurofins has a decentralized and entrepreneurial network of over 950 laboratories in 60 countries, with a strong focus on collaboration and cross-regional teamwork.

Office Location(s): The Technical Support Engineer will work remotely from anywhere in Romania, with no requirement to visit Eurofins' offices.

Workspace Context:

• Remote Work: The Technical Support Engineer will work remotely, with no requirement to visit Eurofins' offices. This provides a high degree of flexibility and autonomy, with a strong focus on results and customer satisfaction.
• Shift Work: The role may require working in shifts to provide 24/7 support for Eurofins' applications and services. This may involve working non-standard hours and being on-call to resolve customer issues as needed.
• Collaboration: The Technical Support Engineer will collaborate with multiple teams to resolve customer issues and maintain Eurofins' applications and services. This may involve working with cross-functional teams, including development, quality assurance, and project management teams.

Work Schedule: The Technical Support Engineer will work a full-time schedule, with a strong focus on results and customer satisfaction. The role may require working non-standard hours and being on-call to resolve customer issues as needed.

📝 Enhancement Note: Eurofins' decentralized and entrepreneurial network, along with its commitment to remote work and collaboration, provides a high degree of flexibility and autonomy for the successful candidate.

📄 Application & Technical Interview Process

Interview Process:

1. Technical Assessment: The candidate will be assessed on their technical skills, with a focus on scripting, SQL, REST APIs, and .NET. This may involve a coding challenge or technical assessment to evaluate the candidate's proficiency in these areas.
2. Behavioral Interview: The candidate will participate in a behavioral interview to assess their communication skills, problem-solving abilities, and cultural fit with Eurofins. This may involve questions about their experience with customer support, collaboration with cross-functional teams, and working within service level agreements.
3. Final Evaluation: The candidate will participate in a final evaluation to assess their overall fit for the role and Eurofins' organization. This may involve a presentation of their portfolio or a discussion of their technical approach to application support and troubleshooting.

Portfolio Review Tips:

• Highlight relevant projects or case studies that demonstrate the candidate's scripting, database manipulation, and application troubleshooting skills.
• Include any experience with release management, team leadership, or working with cross-functional teams.
• Showcase the candidate's ability to resolve customer issues promptly and effectively, with a strong focus on customer satisfaction and service level agreement compliance.

Technical Challenge Preparation:

• Brush up on scripting, SQL, REST APIs, and .NET skills, with a focus on application troubleshooting and database manipulation.
• Familiarize oneself with Eurofins' products and services, as well as its commitment to making life and the environment safer, healthier, and more sustainable.
• Prepare for a technical assessment or coding challenge, with a focus on problem-solving and customer support.

ATS Keywords: (Organized by category)

• Programming Languages: Scripting, SQL, REST APIs, .NET, PowerShell, Bash, Python
• Web Frameworks: Not specified
• Server Technologies: IIS, Windows Server, Azure
• Databases: SQL Server, RDBMS
• Tools: ITIL framework, service level agreement (SLA) compliance, release management, team leadership
• Methodologies: Agile, DevOps, CI/CD, ITIL framework
• Soft Skills: Excellent communication skills, problem-solving, customer support, collaboration, teamwork, leadership
• Industry Terms: Application support, technical support, customer support, customer satisfaction, service level agreement (SLA) compliance, release management, team leadership

📝 Enhancement Note: Eurofins' commitment to customer support and service level agreement compliance, along with its use of Agile methodologies and ITIL framework, provides a strong focus on customer satisfaction and results-driven work environment.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not specified (as this role focuses on application support and troubleshooting)

Backend & Server Technologies:

• Scripting: PowerShell, Bash, Python
• Database: SQL Server, RDBMS
• Application Server: IIS, Windows Server
• Cloud Platform: Azure

Development & DevOps Tools:

• Version Control: Not specified
• CI/CD: Not specified
• Monitoring: Not specified

📝 Enhancement Note: Eurofins' commitment to Agile methodologies and ITIL framework, along with its use of scripting, SQL, REST APIs, and .NET, provides a strong focus on customer support and application troubleshooting in a results-driven work environment.

👥 Team Culture & Values

Web Development Values:

• Customer Focus: Eurofins places a strong emphasis on customer satisfaction and service level agreement compliance, with a focus on resolving customer issues promptly and effectively.
• Collaboration: Eurofins values collaboration and cross-functional teamwork, with a strong focus on working with multiple teams to resolve customer issues and maintain Eurofins' applications and services.
• Technical Excellence: Eurofins values technical proficiency and continuous learning, with a strong focus on scripting, SQL, REST APIs, and .NET.
• Innovation: Eurofins encourages innovation and continuous improvement, with a strong focus on making life and the environment safer, healthier, and more sustainable through analytical testing services.

Collaboration Style:

• Cross-Functional Integration: Eurofins encourages collaboration and cross-functional teamwork, with a strong focus on working with multiple teams to resolve customer issues and maintain Eurofins' applications and services.
• Code Review Culture: Eurofins values code review and peer programming, with a strong focus on technical proficiency and continuous learning.
• Knowledge Sharing: Eurofins encourages knowledge sharing and technical mentoring, with a strong focus on collaboration and cross-functional teamwork.

📝 Enhancement Note: Eurofins' commitment to customer support, collaboration, and technical excellence provides a strong focus on customer satisfaction and results-driven work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Application Troubleshooting: The Technical Support Engineer will face a wide range of application issues, requiring strong problem-solving skills and a deep understanding of scripting, SQL, REST APIs, and .NET.
• Database Manipulation: The Technical Support Engineer will need to manipulate databases and create queries for application validation, requiring strong SQL and T-SQL skills.
• IIS Troubleshooting: The Technical Support Engineer will need to diagnose and resolve issues with IIS, using event viewer logs from Windows servers. This requires strong technical proficiency and a deep understanding of IIS and Windows Server.
• Shift Work: The Technical Support Engineer may need to work in shifts to provide 24/7 support for Eurofins' applications and services. This requires strong time management skills and the ability to work effectively under pressure.

Learning & Development Opportunities:

• Technical Skill Development: Eurofins offers extensive on-the-job coaching and training opportunities, allowing the successful candidate to develop their technical skills and advance their career within the organization.
• Conference Attendance: Eurofins may provide opportunities for the successful candidate to attend industry conferences and events, with a focus on continuous learning and professional development.
• Technical Mentorship: The successful candidate may have the opportunity to receive technical mentorship from senior team members, with a focus on scripting, SQL, REST APIs, and .NET.

📝 Enhancement Note: Eurofins' commitment to on-the-job coaching and training, along with its use of scripting, SQL, REST APIs, and .NET, provides ample opportunities for technical skill development and career growth within the organization.

💡 Interview Preparation

Technical Questions:

• Scripting: Prepare for questions about scripting, with a focus on PowerShell, Bash, and Python. Be prepared to demonstrate your proficiency in scripting and application troubleshooting.
• SQL: Prepare for questions about SQL and T-SQL, with a focus on database manipulation and application validation. Be prepared to demonstrate your proficiency in SQL and T-SQL.
• REST APIs: Prepare for questions about REST APIs and .NET, with a focus on application troubleshooting and integration with other systems. Be prepared to demonstrate your proficiency in REST APIs and .NET.

Company & Culture Questions:

• Customer Support: Prepare for questions about customer support and service level agreement compliance, with a focus on resolving customer issues promptly and effectively. Be prepared to demonstrate your experience with customer support and service level agreement compliance.
• Collaboration: Prepare for questions about collaboration and cross-functional teamwork, with a focus on working with multiple teams to resolve customer issues and maintain Eurofins' applications and services. Be prepared to demonstrate your experience with collaboration and cross-functional teamwork.
• Agile Methodologies: Prepare for questions about Agile methodologies, with a focus on iterative development, customer collaboration, and continuous improvement. Be prepared to demonstrate your experience with Agile methodologies.

Portfolio Presentation Strategy:

• Relevant Projects: Highlight relevant projects or case studies that demonstrate your scripting, database manipulation, and application troubleshooting skills. Include any experience with release management, team leadership, or working with cross-functional teams.
• Technical Approach: Be prepared to discuss your technical approach to application support and troubleshooting, with a focus on scripting, SQL, REST APIs, and .NET. Demonstrate your ability to resolve customer issues promptly and effectively, with a strong focus on customer satisfaction and service level agreement compliance.
• Customer Satisfaction: Be prepared to discuss your experience with customer support and service level agreement compliance, with a focus on resolving customer issues promptly and effectively. Demonstrate your ability to work effectively under pressure and provide high-quality customer support.

📝 Enhancement Note: Eurofins' commitment to customer support, collaboration, and technical excellence provides a strong focus on customer satisfaction and results-driven work environment. Prepare for questions about your experience with customer support, collaboration, and technical proficiency.

📌 Application Steps

To apply for this Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania position:

1. Customize Your Portfolio: Highlight relevant projects or case studies that demonstrate your scripting, database manipulation, and application troubleshooting skills. Include any experience with release management, team leadership, or working with cross-functional teams. Tailor your portfolio to Eurofins' commitment to customer support, collaboration, and technical excellence.
2. Optimize Your Resume: Highlight your experience with scripting, SQL, REST APIs, and .NET, with a focus on application support and troubleshooting. Include any experience with ITIL framework, service level agreement compliance, and release management. Tailor your resume to Eurofins' commitment to customer support, collaboration, and technical excellence.
3. Prepare for Technical Interview: Brush up on your scripting, SQL, REST APIs, and .NET skills, with a focus on application troubleshooting and database manipulation. Familiarize yourself with Eurofins' products and services, as well as its commitment to making life and the environment safer, healthier, and more sustainable. Prepare for a technical assessment or coding challenge, with a focus on problem-solving and customer support.
4. Research Eurofins: Learn about Eurofins' commitment to customer support, collaboration, and technical excellence. Familiarize yourself with Eurofins' products and services, as well as its use of Agile methodologies and ITIL framework. Prepare for questions about your experience with customer support, collaboration, and technical proficiency.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.