📍 Job Overview

Job Title: Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania
Company: Eurofins Scientific
Location: Bucharest, Romania (with remote work available)
Job Type: Full-time
Category: DevOps Engineer / Technical Support
Date Posted: June 25, 2025
Experience Level: Mid-Senior level (5-10 years of experience)
Remote Status: Remote (100%)

🚀 Role Summary

Provide remote application support and troubleshooting for Eurofins' Romanian business.
Collaborate with cross-functional teams to resolve customer issues efficiently within service level agreements.
Leverage strong technical skills in scripting, SQL, RestAPI, and DotNet to diagnose and resolve complex problems.
Demonstrate excellent communication skills in English to interact with diverse teams and customers.
Contribute to Eurofins' commitment to sustainability and diversity, equity, and inclusion.

📝 Enhancement Note: This role offers a unique opportunity for a technical professional to grow within a multinational organization while supporting a diverse range of clients across multiple industries.

💻 Primary Responsibilities

Application Support & Troubleshooting: Diagnose and resolve application issues, coordinating with multiple teams to find solutions.
Database Manipulation: Utilize strong SQL and T-SQL skills to manipulate databases and optimize queries.
IIS Troubleshooting: Troubleshoot IIS-related issues and use event viewer logs to identify and resolve problems.
Service Level Agreement (SLA) Compliance: Ensure customer issues are resolved within agreed service level agreements.
Shift Work & On-Call Rotation: Work in shifts and participate in on-call rotations to provide 24/7 support.
Escalation & Follow-up: Escalate and follow up on blocking issues and deviations from standard operating procedures (SOPs).
ITIL Framework Application: Utilize ITIL framework to assist in day-to-day BAU operations and improve service management processes.

📝 Enhancement Note: This role requires a proactive approach to problem-solving, strong attention to detail, and the ability to work well under pressure to meet service level agreements.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications are a plus.

Experience: Minimum 4 years of experience in application support, with a strong focus on scripting, SQL, and RestAPI. Experience in DotNet and DevOps methodologies is also required.

Required Skills:

Excellent verbal and written English communication skills.
Strong knowledge of DevOps methodologies and CI/CD pipelines.
Proven experience in application troubleshooting and coordinating with multiple teams.
Excellent analytical and problem-solving skills.
Experience working with cross-functional teams spread across geographies.
Knowledge of single sign-on (SSO) and release management.
Familiarity with ITIL framework and IT service management processes.
Experience with leading teams is a plus.

Preferred Skills:

Knowledge of Azure and/or other cloud platforms.
Experience with Elastic Search.
Any Azure/DevOps certifications.
Familiarity with terraform, observability, and error handling in cloud setups.

📝 Enhancement Note: Candidates with experience in leading teams and release management will be given preference, as these skills are highly valued in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Not specified, as this role focuses on application support and troubleshooting rather than web development projects.
Technical Documentation: Prepare documentation showcasing your problem-solving skills, application support experiences, and relevant technical achievements.

💵 Compensation & Benefits

Salary Range: €35,000 - €50,000 per year (estimated, based on market research and experience level)

Benefits:

Competitive salary package, including bonus and benefits.
Extensive on-the-job coaching and training opportunities.
Challenges within a multicultural and cross-regional team.
Dynamic working environment with a good team spirit, encouraging personal development and growth.
Standard benefits: Additional Performance Bonus, Meal Vouchers, Gym Reimbursement, Medical Subscription, Health Insurance, 25 days of holidays, Additional holidays for loyalty, and Remote work activity in Romania.

📝 Enhancement Note: The salary range provided is an estimate based on market research and the experience level required for this role. Eurofins offers a competitive benefits package, including additional performance bonuses and remote work options.

🎯 Team & Company Context

🏢 Company Culture

Industry: Eurofins Scientific operates in the life sciences industry, providing analytical testing services to clients across multiple sectors, including food, environment, pharmaceuticals, and cosmetics.

Company Size: Eurofins is an international organization with over 63,000 staff across a decentralized and entrepreneurial network of over 950 laboratories in 60 countries. This role is part of the Romanian business, which operates remotely.

Founded: Eurofins was founded in 1987 and has since grown to become a global leader in its industry, generating total revenues of EUR 6.95 billion in 2024.

Team Structure: The Romanian business operates remotely, with the Technical Support Engineer working closely with cross-functional teams to resolve customer issues efficiently.

Development Methodology: Eurofins follows Agile methodologies for software development and service management, with a focus on continuous improvement and customer satisfaction.

Company Website: Eurofins Scientific

📝 Enhancement Note: Eurofins is committed to sustainability, diversity, equity, and inclusion, providing an excellent working environment for employees to grow and develop their careers.

📈 Career & Growth Analysis

Technical Support Engineer Career Level: This role is at the mid-senior level, requiring a strong technical background and proven experience in application support and troubleshooting. The role offers opportunities for growth within the organization, including potential team leadership and mentoring responsibilities.

Reporting Structure: The Technical Support Engineer will report directly to the local team leader or manager, with regular interactions with cross-functional teams, including development, quality assurance, and customer support.

Technical Impact: This role has a direct impact on customer satisfaction and service level agreement compliance. The Technical Support Engineer will play a crucial role in ensuring that Eurofins' clients receive efficient and effective support for their applications.

Growth Opportunities:

Team Leadership: With experience and proven performance, there may be opportunities to lead teams and mentor junior team members.
Technical Specialization: Develop expertise in specific technologies or domains relevant to Eurofins' clients and industries.
Career Progression: Progress to more senior roles within the organization, such as Technical Lead, Team Manager, or other relevant positions.

📝 Enhancement Note: Eurofins offers extensive training and development opportunities, allowing employees to grow both technically and professionally within the organization.

🌐 Work Environment

Office Type: Remote work environment, with no physical office required for this role.

Office Location(s): Any Romania-based location is acceptable, as the role is 100% remote.

Workspace Context:

Remote Work: The Technical Support Engineer will work remotely, utilizing virtual collaboration tools to communicate with team members and customers.
Shift Work & On-Call Rotation: The role requires working in shifts and participating in on-call rotations to provide 24/7 support to Eurofins' clients.
Cross-Functional Collaboration: The Technical Support Engineer will work closely with various teams, including development, quality assurance, and customer support, to resolve customer issues efficiently.

Work Schedule: Full-time, with flexible working hours to accommodate shift work and on-call rotations.

📝 Enhancement Note: Eurofins' remote work policy allows for a flexible work-life balance, enabling employees to manage their time effectively while providing excellent customer support.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to assess communication skills and technical proficiency in English.
Technical Assessment: A hands-on assessment or coding challenge focused on application support, troubleshooting, and problem-solving skills.
Behavioral Interview: A structured interview to evaluate problem-solving skills, teamwork, and cultural fit.
Final Decision: A final decision will be made based on the candidate's performance throughout the interview process.

Portfolio Review Tips: Not applicable, as this role does not require a web portfolio.

Technical Challenge Preparation:

Brush up on application support and troubleshooting skills, with a focus on scripting, SQL, RestAPI, and DotNet.
Familiarize yourself with Eurofins' industry and client base, as well as the company's commitment to sustainability and diversity, equity, and inclusion.
Prepare for behavioral interview questions, focusing on problem-solving skills, teamwork, and adaptability in a remote work environment.

ATS Keywords: Scripting, SQL, RestAPI, DotNet, Application Support, Troubleshooting, DevOps, CI/CD, MSSQL, T-SQL, IIS, ITIL, Service Level Agreement, Customer Support, Remote Work, Shift Work, On-Call Rotation.

📝 Enhancement Note: Eurofins uses Applicant Tracking System (ATS) keywords to filter and evaluate candidates' resumes. Including relevant keywords in your application will increase your chances of being shortlisted for the role.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable, as this role focuses on application support and troubleshooting rather than web development.

Backend & Server Technologies:

Scripting: Proficiency in scripting languages, such as PowerShell, Bash, or Python, is required for application support and troubleshooting tasks.
SQL: Strong knowledge of SQL and T-SQL is essential for database manipulation and optimization.
RestAPI: Experience with RestAPI is required for troubleshooting and integrating applications with other services.
DotNet: Familiarity with DotNet is beneficial for supporting applications developed using this technology.
IIS: Experience with IIS troubleshooting and event viewer logs is required for resolving application issues on Windows servers.

Development & DevOps Tools:

CI/CD Pipelines: Experience with CI/CD pipelines is required for understanding and contributing to Eurofins' software development processes.
IT Service Management (ITSM) Tools: Familiarity with ITSM tools, such as Jira Service Management or ServiceNow, is beneficial for working with Eurofins' service management processes.
Cloud Platforms: Knowledge of cloud platforms, such as Azure or AWS, is a plus for supporting Eurofins' clients in their cloud migration and management efforts.

📝 Enhancement Note: Eurofins uses a variety of technologies and tools to support its clients and internal processes. Familiarity with these technologies will be beneficial for candidates applying for this role.

👥 Team Culture & Values

Eurofins Scientific Values:

Safety: Eurofins is committed to ensuring the safety of its employees, customers, and the environment.
Quality: Eurofins strives for excellence in all aspects of its operations, from analytical testing to customer service.
Integrity: Eurofins upholds the highest ethical standards in all its business activities.
Innovation: Eurofins fosters a culture of continuous improvement and innovation to drive growth and success.
Responsibility: Eurofins takes responsibility for its impact on society and the environment, committing to sustainable and ethical business practices.

Collaboration Style:

Cross-Functional Teamwork: The Technical Support Engineer will work closely with various teams, including development, quality assurance, and customer support, to resolve customer issues efficiently.
Knowledge Sharing: Eurofins encourages knowledge sharing and collaboration among its employees to drive continuous learning and improvement.
Mentoring & Coaching: Eurofins offers extensive training and development opportunities, allowing employees to grow both technically and professionally within the organization.

📝 Enhancement Note: Eurofins' culture is built on a foundation of safety, quality, integrity, innovation, and responsibility. The company fosters a collaborative and inclusive work environment, enabling employees to grow and succeed in their roles.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Application Troubleshooting: Diagnose and resolve complex application issues, often working with limited information and tight deadlines.
Database Optimization: Identify and optimize database queries and indexes to improve application performance.
Shift Work & On-Call Rotation: Provide 24/7 support to Eurofins' clients, working in shifts and participating in on-call rotations.
Emerging Technologies: Stay up-to-date with emerging technologies and trends in application support and troubleshooting to provide cutting-edge solutions to Eurofins' clients.

Learning & Development Opportunities:

Technical Training: Eurofins offers extensive training and development opportunities, allowing employees to grow both technically and professionally within the organization.
Conferences & Certifications: Eurofins supports employees in attending industry conferences and obtaining relevant certifications to enhance their skills and knowledge.
Mentoring & Coaching: Eurofins provides mentoring and coaching opportunities to help employees develop their careers and achieve their professional goals.

📝 Enhancement Note: Eurofins' commitment to continuous learning and improvement provides employees with numerous opportunities to grow both technically and professionally within the organization.

💡 Interview Preparation

Technical Questions:

Application Support: Describe your experience with application support and troubleshooting, highlighting specific challenges you've faced and how you overcame them.
Database Manipulation: Explain your approach to database manipulation and optimization, providing examples of complex queries or indexes you've created.
IIS Troubleshooting: Discuss your experience with IIS troubleshooting and event viewer logs, sharing specific examples of issues you've resolved using these tools.
ITIL Framework: Describe your understanding of the ITIL framework and how you've applied it in previous roles to improve service management processes.

Company & Culture Questions:

Eurofins Industry: Explain your understanding of Eurofins' industry and how the company's services contribute to making life and the environment safer, healthier, and more sustainable.
Sustainability & Diversity: Discuss Eurofins' commitment to sustainability and diversity, equity, and inclusion, and how these values are reflected in the company's culture and operations.
Remote Work: Describe your experience with remote work and how you maintain productivity and collaboration in a virtual environment.

Portfolio Presentation Strategy: Not applicable, as this role does not require a web portfolio.

📝 Enhancement Note: Eurofins' interview process focuses on assessing candidates' technical skills, problem-solving abilities, and cultural fit. Preparing for these interviews requires a strong understanding of Eurofins' industry, values, and commitment to sustainability and diversity, equity, and inclusion.

📌 Application Steps

To apply for this Technical Support Engineer position at Eurofins Scientific:

Submit Your Application: Click on the application link provided in the job listing and follow the instructions to submit your resume and cover letter.
Prepare for Phone/Video Screen: Brush up on your communication skills and be prepared to discuss your technical proficiency in English.
Complete Technical Assessment: Successfully complete the hands-on assessment or coding challenge focused on application support, troubleshooting, and problem-solving skills.
Behavioral Interview: Prepare for the structured interview, focusing on problem-solving skills, teamwork, and adaptability in a remote work environment.
Final Decision: Wait for Eurofins' final decision based on your performance throughout the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania