📍 Job Overview

• Job Title: Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania
• Company: Eurofins Scientific
• Location: Bucharest, Bucureşti, Romania
• Job Type: Full-time
• Category: DevOps Engineer, System Administrator, Technical Support
• Date Posted: 2025-06-25
• Experience Level: Mid-Senior level (5-10 years)
• Remote Status: Remote (100%)

🚀 Role Summary

• Key Responsibilities: Provide application support, troubleshoot issues, coordinate with multiple teams, and work within service level agreements to resolve customer issues. Escalate and follow up on blocking issues and deviations from SOPs.
• Key Skills: Scripting, SQL, RestAPI, DotNet, DevOps, CI/CD, MSSQL, T-SQL, IIS Troubleshooting, Application Troubleshooting, SDLC, STLC, ITIL, Release Management, Elastic Search, Azure.

📝 Enhancement Note: This role requires a strong technical background in application support, with a focus on database manipulation, DevOps methodologies, and experience with the ITIL framework. Excellent communication skills in English are essential for coordinating with multiple teams and resolving customer issues.

💻 Primary Responsibilities

• Application Support: Troubleshoot application issues, coordinate with multiple teams, and work within service level agreements to resolve customer issues.
• Database Manipulation: Utilize MSSQL/T-SQL scripts and queries to manipulate databases and resolve issues.
• IIS Troubleshooting: Troubleshoot IIS-related issues using event viewer logs from Windows server.
• Issue Escalation: Escalate and follow up on blocking issues and deviations from SOPs in a timely manner.
• Shift Work: Work in shifts to provide 24/7 application support and customer service.
• Cross-functional Teamwork: Collaborate with cross-functional teams spread across geographies to resolve issues and improve processes.

📝 Enhancement Note: This role requires strong problem-solving skills, attention to detail, and the ability to work effectively in a cross-functional team environment. Experience with leading teams and release management is a plus.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant work experience may be considered in lieu of a degree.

Experience: Minimum 4 years of experience in application support, with a focus on database manipulation, DevOps methodologies, and experience with the ITIL framework.

Required Skills:

• Excellent verbal/written English communication skills
• Knowledge of DevOps methodologies, CI/CD
• Good knowledge of database manipulation skills (MSSQL/T-SQL scripts/queries)
• Good knowledge of IIS troubleshooting
• Application troubleshooting and ability to coordinate with multiple teams
• Proven ability to work within service level agreement to solve customer issues
• Willingness to work in shifts
• Very good knowledge of SDLC and STLC process
• Experience with ITIL framework to assist in day-to-day BAU Operations
• Experience in working with cross-functional teams spread across geographies
• Customer-focused and goal-oriented with keen attention to details
• Excellent analytical and problem-solving skills
• Experience in Release Management & Coordination is good to have
• Experience with leading teams

Preferred Skills:

• Understanding of single sign-on
• Knowledge of RDBMS, SQL Server preferred
• Experience in debugging applications with API/REST services
• Understanding of terraform, observability, error handling in cloud setups
• Knowledge of Elastic Search - Mandatory
• Writing automated scripts/queries for validating applications
• Any Azure/DevOps certification

📝 Enhancement Note: Candidates with relevant certifications, such as Azure or DevOps, and experience with leading teams will be given preference. Familiarity with the Eurofins organization and its products is a plus.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate experience in application support, database manipulation, and troubleshooting using relevant projects and case studies.
• Showcase problem-solving skills and ability to work within service level agreements to resolve customer issues.
• Highlight experience with cross-functional teams and collaboration using relevant examples.

Technical Documentation:

• Provide code samples and documentation demonstrating database manipulation skills (MSSQL/T-SQL scripts/queries).
• Include examples of application troubleshooting and coordination with multiple teams.
• Showcase experience with ITIL framework and release management using relevant project documentation.

📝 Enhancement Note: Candidates should focus on providing concrete examples of their application support experience, highlighting their problem-solving skills and ability to work within service level agreements. Relevant certifications and familiarity with the Eurofins organization and its products can also be highlighted in the portfolio.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between €35,000 and €50,000 per year, based on market research for mid-senior level DevOps engineers in Romania. This range takes into account the candidate's experience, skills, and the company's size and industry.

Benefits:

• Competitive salary package, including bonus and benefits
• Extensive on-the-job coaching and training opportunities
• Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization
• Dynamic working environment with a good team spirit where personal development and growth are highly encouraged
• Standard benefits:
  • Additional Performance Bonus up to 1 Month Salary per year
  • Meal Vouchers
  • Gym Reimbursement
  • Medical Subscription
  • Health Insurance
  • 25 days of holidays + 1 extra day off for your birthday
  • Additional holidays for your loyalty
  • Remote work activity in Romania

📝 Enhancement Note: The salary range provided is an estimate based on market research for mid-senior level DevOps engineers in Romania. The actual salary may vary depending on the candidate's experience, skills, and the company's internal compensation structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier, and more sustainable. From the food you eat to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labeling is accurate.

Company Size: Eurofins Scientific is a large, multinational organization with over 63,000 staff across a decentralized and entrepreneurial network of over 950 laboratories in 60 countries. This provides ample opportunities for growth and career development within the organization.

Founded: Eurofins Scientific was founded in 1987 and has grown significantly over the past three decades, becoming one of the market leaders in food, environment, pharmaceutical, and cosmetic product testing, as well as discovery pharmacology, forensics, advanced material sciences, and agroscience contract research services.

Team Structure:

• The Technical Support team is responsible for providing application support and troubleshooting issues to ensure the smooth operation of Eurofins' systems and services.
• The team consists of experienced application support engineers who work closely with cross-functional teams, including development, quality assurance, and operations, to resolve issues and improve processes.
• The team is organized in a matrix structure, with members reporting to both the Technical Support Manager and their respective functional managers within their respective business units.

Development Methodology:

• Eurofins Scientific follows Agile development methodologies, with a focus on continuous improvement and customer satisfaction.
• The company emphasizes collaboration, cross-functional teamwork, and a customer-centric approach to software development and testing.
• Eurofins Scientific utilizes CI/CD pipelines and automated deployment strategies to ensure the efficient and reliable delivery of its products and services.

Company Website: Eurofins Scientific

📝 Enhancement Note: Eurofins Scientific is a large, multinational organization with a strong focus on collaboration, cross-functional teamwork, and a customer-centric approach to software development and testing. This provides a dynamic and challenging work environment for technical support engineers looking to grow their careers in a global organization.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the mid-senior level (5-10 years of experience) within the web technology career path. It requires a strong technical background in application support, with a focus on database manipulation, DevOps methodologies, and experience with the ITIL framework. Excellent communication skills in English are essential for coordinating with multiple teams and resolving customer issues.

Reporting Structure: The Technical Support Engineer reports directly to the Technical Support Manager and works closely with cross-functional teams, including development, quality assurance, and operations, to resolve issues and improve processes.

Technical Impact: The Technical Support Engineer plays a critical role in ensuring the smooth operation of Eurofins' systems and services by providing application support and troubleshooting issues. They work closely with cross-functional teams to resolve issues and improve processes, contributing to the overall success of the organization.

Growth Opportunities:

• Technical Growth: Eurofins Scientific offers extensive on-the-job coaching and training opportunities for technical support engineers looking to develop their skills and advance their careers within the organization.
• Leadership Development: With over 63,000 staff across a decentralized and entrepreneurial network of over 950 laboratories in 60 countries, Eurofins Scientific provides ample opportunities for technical support engineers to take on leadership roles and drive the organization's growth and success.
• Cross-functional Collaboration: The Technical Support Engineer works closely with cross-functional teams, including development, quality assurance, and operations, providing opportunities for collaboration and knowledge sharing across different disciplines.

📝 Enhancement Note: Eurofins Scientific offers a dynamic and challenging work environment for technical support engineers looking to grow their careers in a global organization. With a strong focus on collaboration, cross-functional teamwork, and a customer-centric approach to software development and testing, Eurofins Scientific provides ample opportunities for technical growth, leadership development, and cross-functional collaboration.

🌐 Work Environment

Office Type: Eurofins Scientific has a decentralized and entrepreneurial network of over 950 laboratories in 60 countries, providing a dynamic and flexible work environment for its employees.

Office Location(s): Eurofins Scientific has laboratories and offices in over 60 countries, including Romania. The Technical Support Engineer role is 100% remotely available for the business in Romania, allowing for flexible work arrangements and the ability to work from home.

Workspace Context:

• Remote Work: The Technical Support Engineer role is 100% remotely available, allowing for flexible work arrangements and the ability to work from home.
• Collaboration Tools: Eurofins Scientific utilizes collaboration tools, such as Microsoft Teams, to facilitate communication and collaboration among its employees, regardless of location.
• Cross-functional Teamwork: The Technical Support Engineer works closely with cross-functional teams, including development, quality assurance, and operations, providing opportunities for collaboration and knowledge sharing across different disciplines.

Work Schedule: The Technical Support Engineer role requires working in shifts to provide 24/7 application support and customer service. The specific work schedule will be determined based on business needs and the candidate's availability.

📝 Enhancement Note: Eurofins Scientific offers a dynamic and flexible work environment for technical support engineers, with a strong focus on collaboration, cross-functional teamwork, and a customer-centric approach to software development and testing. The 100% remote availability of the Technical Support Engineer role in Romania provides ample opportunities for flexible work arrangements and the ability to work from home.

📄 Application & Technical Interview Process

Interview Process:

1. Phone Screen: A brief phone or video call to assess the candidate's communication skills, technical background, and cultural fit with Eurofins Scientific.
2. Technical Assessment: A hands-on technical assessment, focusing on the candidate's application support experience, database manipulation skills, and problem-solving abilities. The assessment may include a combination of written exercises, coding challenges, and case studies.
3. Behavioral Interview: A structured behavioral interview to assess the candidate's soft skills, cultural fit, and motivation for the role. The interview may include questions related to the candidate's experience with cross-functional teams, customer service, and problem-solving.
4. Final Interview: A final interview with the Technical Support Manager or another senior leader within the organization to discuss the candidate's fit for the role, career growth opportunities, and next steps in the hiring process.

Portfolio Review Tips:

• Highlight relevant projects and case studies demonstrating the candidate's application support experience, database manipulation skills, and problem-solving abilities.
• Include examples of cross-functional teamwork, customer service, and problem-solving to showcase the candidate's ability to work effectively in a dynamic and challenging work environment.
• Tailor the portfolio to the specific requirements of the Technical Support Engineer role, emphasizing the candidate's experience with database manipulation, DevOps methodologies, and the ITIL framework.

Technical Challenge Preparation:

• Brush up on database manipulation skills, focusing on MSSQL/T-SQL scripts and queries.
• Review IIS troubleshooting techniques and best practices for application support and customer service.
• Familiarize yourself with the Eurofins Scientific organization, its products, and services to demonstrate your understanding of the business and your commitment to the role.

ATS Keywords: (Organized by category)

• Programming Languages: SQL, T-SQL, Scripting, DotNet
• Web Frameworks: N/A
• Server Technologies: IIS, Windows Server, Azure
• Databases: MSSQL, SQL Server
• Tools: ITIL, Release Management, Elastic Search, CI/CD, DevOps
• Methodologies: Agile, SDLC, STLC
• Soft Skills: Customer Service, Problem-solving, Communication, Teamwork, Collaboration
• Industry Terms: Application Support, Technical Support, ITIL, CI/CD, DevOps, Database Manipulation, IIS Troubleshooting

📝 Enhancement Note: Eurofins Scientific utilizes a structured interview process to assess the candidate's technical background, soft skills, and cultural fit with the organization. The Technical Support Engineer role requires strong problem-solving skills, attention to detail, and the ability to work effectively in a cross-functional team environment. Candidates should focus on demonstrating their application support experience, database manipulation skills, and problem-solving abilities throughout the interview process.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: N/A

Backend & Server Technologies:

• Database: MSSQL, SQL Server
• Server: IIS, Windows Server
• Cloud: Azure

Development & DevOps Tools:

• CI/CD: Jenkins, Azure DevOps
• Version Control: Git, Azure Repos
• Monitoring: Elastic Stack, Prometheus, Grafana
• Infrastructure as Code: Terraform, Azure Resource Manager

📝 Enhancement Note: Eurofins Scientific utilizes a modern technology stack, including MSSQL, SQL Server, IIS, Windows Server, and Azure. The organization emphasizes the use of CI/CD pipelines, version control, monitoring, and infrastructure as code to ensure the efficient and reliable delivery of its products and services.

👥 Team Culture & Values

Web Development Values:

• Customer Focus: Eurofins Scientific places a strong emphasis on customer service and satisfaction, ensuring that its products and services meet the highest quality standards and exceed customer expectations.
• Collaboration: Eurofins Scientific fosters a culture of collaboration and teamwork, encouraging employees to work together to achieve common goals and drive the organization's success.
• Continuous Improvement: Eurofins Scientific is committed to continuous improvement, encouraging employees to identify opportunities for growth and innovation and to drive the organization's success through their efforts.
• Innovation: Eurofins Scientific values innovation and encourages employees to think creatively and challenge the status quo to drive the organization's growth and success.

Collaboration Style:

• Cross-functional Integration: Eurofins Scientific emphasizes cross-functional collaboration, encouraging employees to work together to achieve common goals and drive the organization's success.
• Code Review Culture: Eurofins Scientific fosters a culture of code review and peer programming, encouraging employees to collaborate and learn from one another to improve the quality of their work and drive the organization's success.
• Knowledge Sharing: Eurofins Scientific values knowledge sharing and encourages employees to share their expertise and learn from one another to drive the organization's growth and success.

📝 Enhancement Note: Eurofins Scientific fosters a dynamic and collaborative work environment, with a strong focus on customer service, continuous improvement, and innovation. The organization values cross-functional collaboration, code review, and knowledge sharing, encouraging employees to work together to achieve common goals and drive the organization's success.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Database Manipulation: The Technical Support Engineer role requires a strong background in database manipulation, with a focus on MSSQL/T-SQL scripts and queries. Candidates should be prepared to troubleshoot complex database issues and optimize performance.
• IIS Troubleshooting: The Technical Support Engineer role requires experience in IIS troubleshooting, with a focus on using event viewer logs from Windows server to identify and resolve issues. Candidates should be prepared to troubleshoot complex IIS-related issues and optimize performance.
• Cross-functional Teamwork: The Technical Support Engineer role requires strong problem-solving skills, attention to detail, and the ability to work effectively in a cross-functional team environment. Candidates should be prepared to collaborate with multiple teams to resolve issues and improve processes.

Learning & Development Opportunities:

• Technical Training: Eurofins Scientific offers extensive on-the-job coaching and training opportunities for technical support engineers looking to develop their skills and advance their careers within the organization.
• Conference Attendance: Eurofins Scientific encourages employees to attend industry conferences and events to stay up-to-date with the latest trends and best practices in their fields.
• Certification: Eurofins Scientific supports employees in obtaining relevant certifications, such as Azure or DevOps, to enhance their skills and advance their careers within the organization.
• Mentorship: Eurofins Scientific offers mentorship opportunities for technical support engineers looking to develop their leadership skills and advance their careers within the organization.

📝 Enhancement Note: Eurofins Scientific offers a dynamic and challenging work environment for technical support engineers, with ample opportunities for technical growth, leadership development, and cross-functional collaboration. The organization values continuous improvement, innovation, and knowledge sharing, encouraging employees to think creatively and challenge the status quo to drive the organization's growth and success.

💡 Interview Preparation

Technical Questions:

• Database Manipulation: Questions related to database manipulation, with a focus on MSSQL/T-SQL scripts and queries. Candidates should be prepared to discuss their experience with database manipulation and troubleshooting.
• IIS Troubleshooting: Questions related to IIS troubleshooting, with a focus on using event viewer logs from Windows server to identify and resolve issues. Candidates should be prepared to discuss their experience with IIS-related troubleshooting and performance optimization.
• Problem-solving: Questions related to problem-solving, with a focus on application support and customer service. Candidates should be prepared to discuss their experience with troubleshooting complex issues and working within service level agreements to resolve customer issues.

Company & Culture Questions:

• Company Culture: Questions related to Eurofins Scientific's company culture, with a focus on collaboration, cross-functional teamwork, and continuous improvement. Candidates should be prepared to discuss their understanding of the company's values and their fit within the organization.
• Customer Service: Questions related to customer service, with a focus on application support and troubleshooting. Candidates should be prepared to discuss their experience with customer service and their ability to work within service level agreements to resolve customer issues.
• Problem-solving: Questions related to problem-solving, with a focus on application support and customer service. Candidates should be prepared to discuss their experience with troubleshooting complex issues and working within service level agreements to resolve customer issues.

Portfolio Presentation Strategy:

• Relevant Projects: Highlight relevant projects and case studies demonstrating the candidate's application support experience, database manipulation skills, and problem-solving abilities.
• Cross-functional Teamwork: Include examples of cross-functional teamwork, customer service, and problem-solving to showcase the candidate's ability to work effectively in a dynamic and challenging work environment.
• Technical Deep Dive: Provide a detailed technical deep dive into the candidate's experience with database manipulation, IIS troubleshooting, and application support, emphasizing their problem-solving skills and ability to work within service level agreements to resolve customer issues.

📝 Enhancement Note: Eurofins Scientific utilizes a structured interview process to assess the candidate's technical background, soft skills, and cultural fit with the organization. The Technical Support Engineer role requires strong problem-solving skills, attention to detail, and the ability to work effectively in a cross-functional team environment. Candidates should focus on demonstrating their application support experience, database manipulation skills, and problem-solving abilities throughout the interview process.

📌 Application Steps

To apply for this Technical Support Engineer position at Eurofins Scientific:

1. Tailor Your Resume: Highlight your relevant experience in application support, database manipulation, and troubleshooting. Include specific examples of your problem-solving skills, attention to detail, and ability to work effectively in a cross-functional team environment.
2. Prepare Your Portfolio: Tailor your portfolio to the specific requirements of the Technical Support Engineer role, emphasizing your experience with database manipulation, IIS troubleshooting, and application support. Include examples of cross-functional teamwork, customer service, and problem-solving to showcase your ability to work effectively in a dynamic and challenging work environment.
3. Research the Company: Familiarize yourself with Eurofins Scientific's organization, products, and services to demonstrate your understanding of the business and your commitment to the role.
4. Prepare for the Interview: Brush up on your database manipulation skills, IIS troubleshooting techniques, and problem-solving abilities. Review the Eurofins Scientific interview process and prepare for behavioral, technical, and company-specific questions.
5. Follow Up: After the interview, follow up with the hiring manager to express your interest in the role and ask about next steps in the hiring process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.