📍 Job Overview

• Job Title: Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania
• Company: Eurofins Scientific
• Location: Bucharest, Bucureşti, Romania; Buzău, Buzău, Romania
• Job Type: Full-time
• Category: DevOps Engineer, System Administrator, Web Infrastructure
• Date Posted: June 25, 2025
• Experience Level: Mid-Senior level (5-10 years)
• Remote Status: Remote (100%)

🚀 Role Summary

• Key web technology aspect 1: Provide application support and troubleshoot issues in a remote, Romania-based role.
• Key web technology aspect 2: Leverage strong database manipulation skills (MSSQL/T-SQL) and IIS troubleshooting expertise to resolve customer issues efficiently.
• Key web technology aspect 3: Collaborate with cross-functional teams across geographies to coordinate and solve technical problems within service level agreements.
• Key web technology aspect 4: Demonstrate excellent verbal/written English communication skills and a customer-focused, goal-oriented mindset.

📝 Enhancement Note: This role requires a unique blend of technical skills, including scripting, SQL, REST API, and DotNet, along with strong communication and collaboration abilities to thrive in a remote, multinational environment.

💻 Primary Responsibilities

• Web technology responsibility 1: Troubleshoot and resolve application issues, coordinating with multiple teams to find solutions.
• Web technology responsibility 2: Work within service level agreements to address customer issues promptly and effectively.
• Web technology responsibility 3: Escalate and follow up on blocking issues and deviations from standard operating procedures (SOPs) in a timely manner.
• Web technology responsibility 4: Contribute to day-to-day business-as-usual (BAU) operations using the ITIL framework.
• Web technology responsibility 5: Collaborate with cross-functional teams spread across geographies to solve technical problems and meet customer expectations.

📝 Enhancement Note: This role requires strong problem-solving skills and the ability to work within service level agreements to ensure customer satisfaction and maintain high-quality standards.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant work experience may be considered in lieu of a degree.

Experience: A minimum of 4 years of experience in application support, with a focus on scripting, SQL, REST API, and DotNet. Experience in working with cross-functional teams and in a remote environment is preferred.

Required Skills:

• Excellent verbal/written English communication skills
• Knowledge of DevOps methodologies and CI/CD
• Strong database manipulation skills (MSSQL/T-SQL)
• IIS troubleshooting expertise
• Proven ability to work within service level agreements to solve customer issues
• Experience with ITIL framework to assist in day-to-day BAU Operations
• Experience in working with cross-functional teams spread across geographies
• Customer-focused and goal-oriented mindset with keen attention to detail
• Excellent analytical and problem-solving skills

Preferred Skills:

• Experience with leading teams
• Experience in Release Management & Coordination
• Knowledge of single sign-on (SSO)
• Understanding of terraform, observability, and error handling in cloud setups
• Any Azure/DevOps certification

📝 Enhancement Note: Candidates with experience in leading teams and release management will have a competitive advantage in this role, as they can help drive projects and coordinate with multiple teams more effectively.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate a strong understanding of application troubleshooting and coordination with multiple teams to solve issues.
• Showcase experience in working within service level agreements to resolve customer issues efficiently.
• Highlight skills in database manipulation, IIS troubleshooting, and problem-solving in a remote environment.

Technical Documentation:

• Provide examples of automated scripts/queries written for validating applications.
• Include documentation on any relevant certifications, such as Azure/DevOps certifications.
• Demonstrate familiarity with SDLC and STLC processes through project case studies or documentation.

📝 Enhancement Note: While a portfolio is not explicitly required for this role, providing examples of past projects and technical achievements can help reinforce the candidate's qualifications and strengthen their application.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between 35,000 RON and 50,000 RON per year, based on market research for mid-senior level DevOps engineers in Romania with relevant experience in application support and troubleshooting.

Benefits:

• Competitive salary package, including bonus and benefits
• Extensive on-the-job coaching and training opportunities
• Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization
• Dynamic working environment with a good team spirit where personal development and growth are highly encouraged
• Standard benefits, including:
  • Additional Performance Bonus up to 1 Month Salary per year
  • Meal Vouchers
  • Gym Reimbursement
  • Medical Subscription
  • Health Insurance
  • 25 days of holidays + 1 extra day off for your birthday
  • Additional holidays for your loyalty
  • Remote work activity in Romania

📝 Enhancement Note: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience, skills, and the company's internal salary structure. The benefits listed are subject to change and may be dependent on the company's policies and the candidate's employment status.

🎯 Team & Company Context

Company Culture:

Industry: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, including food, environment, pharmaceuticals, and cosmetics. The company aims to make life and the environment safer, healthier, and more sustainable through its testing services.

Company Size: Eurofins Scientific has a network of over 950 laboratories in 60 countries, employing more than 63,000 staff. This large, international organization offers a dynamic and multicultural work environment with ample opportunities for growth and development.

Founded: Eurofins Scientific was founded in 1987 and has since grown into a global leader in its industry, generating total revenues of EUR 6.95 billion in 2024.

Team Structure:

• The Technical Support Engineer will work within the IT department, collaborating with various teams to resolve application issues and ensure high-quality service delivery.
• The role may involve working with cross-functional teams, including software developers, project managers, and other IT professionals, to coordinate and solve technical problems.

Development Methodology:

• Eurofins Scientific follows Agile methodologies for software development and project management, focusing on iterative development, continuous improvement, and customer satisfaction.
• The company emphasizes collaboration, communication, and knowledge sharing to drive innovation and maintain high-quality standards.

Company Website: Eurofins Scientific

📝 Enhancement Note: Eurofins Scientific's large, international presence and commitment to continuous improvement provide a unique opportunity for the Technical Support Engineer to gain valuable experience working in a dynamic, multicultural environment and driving innovation in the life sciences industry.

📈 Career & Growth Analysis

Web Technology Career Level: The Technical Support Engineer role is at the mid-senior level, requiring a strong technical background in application support, scripting, SQL, REST API, and DotNet, as well as excellent communication and collaboration skills. This role offers opportunities for growth and development within the IT department and the broader Eurofins Scientific organization.

Reporting Structure: The Technical Support Engineer will report directly to the IT department manager and may work closely with various teams, including software developers, project managers, and other IT professionals, to coordinate and solve technical problems.

Technical Impact: The Technical Support Engineer will play a crucial role in maintaining high-quality service delivery and ensuring customer satisfaction by resolving application issues promptly and effectively. Their work will directly impact the company's ability to meet its service level agreements and maintain its reputation for excellence in the life sciences industry.

Growth Opportunities:

• Growth opportunity 1: With experience and strong performance, the Technical Support Engineer may have the opportunity to take on more responsibilities, such as leading teams or driving projects, and advance their career within the IT department or the broader Eurofins Scientific organization.
• Growth opportunity 2: Eurofins Scientific's commitment to continuous learning and development provides ample opportunities for the Technical Support Engineer to expand their skillset and advance their career through training programs, certifications, and mentorship initiatives.
• Growth opportunity 3: The Technical Support Engineer's strong technical background and experience in application support, scripting, SQL, REST API, and DotNet may open up opportunities for them to transition into other roles within the IT department or the broader Eurofins Scientific organization, such as software development, project management, or architecture.

📝 Enhancement Note: Eurofins Scientific's large, international presence and commitment to continuous improvement provide a unique opportunity for the Technical Support Engineer to grow and develop their career within the life sciences industry, working on cutting-edge technologies and driving innovation in a dynamic, multicultural environment.

🌐 Work Environment

Office Type: Eurofins Scientific operates a decentralized and entrepreneurial network of over 950 laboratories in 60 countries, providing a dynamic and multicultural work environment for its employees. The Technical Support Engineer role is 100% remote, allowing for flexibility and work-life balance.

Office Location(s): The Technical Support Engineer role is based in Romania, with the option to work remotely from any location within the country. The company's headquarters are located in Nantes, France.

Workspace Context:

• Workspace aspect 1: The remote work environment allows the Technical Support Engineer to work from a location of their choice, with the necessary tools and equipment provided by Eurofins Scientific.
• Workspace aspect 2: Eurofins Scientific provides the necessary tools and equipment for the Technical Support Engineer to perform their job effectively, including access to relevant software, databases, and other resources.
• Workspace aspect 3: The Technical Support Engineer will collaborate with various teams, including software developers, project managers, and other IT professionals, to coordinate and solve technical problems. Strong communication and collaboration skills are essential for success in this role.

Work Schedule: The Technical Support Engineer role is full-time, with a standard workweek of 40 hours. The role may require working shifts and being available to resolve customer issues during business hours, as well as being on call for critical issues outside of regular business hours.

📝 Enhancement Note: Eurofins Scientific's remote work policy and flexible work arrangements provide the Technical Support Engineer with the opportunity to balance their professional and personal responsibilities more effectively, while still maintaining high-quality service delivery and customer satisfaction.

📄 Application & Technical Interview Process

Interview Process:

• Process step 1: Technical assessment, focusing on the candidate's scripting, SQL, REST API, and DotNet skills, as well as their problem-solving abilities and familiarity with application troubleshooting and coordination.
• Process step 2: Behavioral assessment, evaluating the candidate's communication, collaboration, and customer-focused mindset, as well as their ability to work within service level agreements and resolve customer issues promptly and effectively.
• Process step 3: Cultural fit assessment, ensuring the candidate's values and work style align with Eurofins Scientific's dynamic, multicultural, and customer-focused culture.
• Process step 4: Final evaluation, considering the candidate's technical skills, problem-solving abilities, communication and collaboration skills, and cultural fit, as well as their potential for growth and development within the organization.

Portfolio Review Tips:

• Portfolio tip 1: Highlight past projects and technical achievements that demonstrate the candidate's strong technical background in application support, scripting, SQL, REST API, and DotNet, as well as their excellent communication and collaboration skills.
• Portfolio tip 2: Include case studies or project documentation that showcase the candidate's experience in working within service level agreements to resolve customer issues efficiently and effectively.
• Portfolio tip 3: Provide examples of automated scripts/queries written for validating applications, demonstrating the candidate's ability to contribute to day-to-day BAU operations and drive continuous improvement.
• Portfolio tip 4: Emphasize the candidate's experience in working with cross-functional teams and in a remote environment, highlighting their ability to collaborate and coordinate with multiple teams to solve technical problems and meet customer expectations.

Technical Challenge Preparation:

• Challenge preparation 1: Brush up on scripting, SQL, REST API, and DotNet skills, focusing on application troubleshooting and coordination, as well as database manipulation and IIS troubleshooting expertise.
• Challenge preparation 2: Practice problem-solving exercises and case studies that focus on resolving customer issues within service level agreements and working effectively in a remote, multicultural environment.
• Challenge preparation 3: Familiarize yourself with Eurofins Scientific's dynamic, customer-focused culture and be prepared to discuss how your skills and experience align with the company's values and work environment.

ATS Keywords: (Organized by category)

• Programming Languages: Scripting, SQL, DotNet, REST API
• Web Frameworks: Not applicable (focus on application support and troubleshooting)
• Server Technologies: IIS, MSSQL, Azure/DevOps
• Databases: MSSQL, T-SQL
• Tools: ITIL, CI/CD, DevOps, Elastic Search
• Methodologies: Agile, ITIL
• Soft Skills: Excellent communication, collaboration, problem-solving, customer focus, goal orientation, attention to detail
• Industry Terms: Application support, troubleshooting, service level agreements, customer satisfaction, cross-functional teams, remote work, ITIL, CI/CD, DevOps

📝 Enhancement Note: Eurofins Scientific's dynamic, multicultural, and customer-focused culture, as well as its commitment to continuous improvement, provides a unique opportunity for the Technical Support Engineer to grow and develop their career in the life sciences industry, working on cutting-edge technologies and driving innovation in a challenging and rewarding environment.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable (focus on application support and troubleshooting)

Backend & Server Technologies:

• Backend technology 1: REST API, enabling seamless communication between applications and services.
• Server technology 2: IIS, Microsoft's web server platform, used for hosting and managing web applications and services.
• Infrastructure tool 3: Azure/DevOps, Microsoft's cloud-based platform for managing and automating application deployment, infrastructure, and configuration.

Development & DevOps Tools:

• Development tool 1: ITIL, the Information Technology Infrastructure Library, a framework for managing IT service management, enabling the Technical Support Engineer to contribute to day-to-day BAU operations and drive continuous improvement.
• DevOps tool 2: CI/CD, continuous integration/continuous deployment, a methodology for automating the software delivery process, enabling the Technical Support Engineer to work more efficiently and effectively in a remote environment.
• Monitoring tool 3: Elastic Search, a search and analytics engine, used for monitoring and analyzing application performance and user behavior.

📝 Enhancement Note: Eurofins Scientific's commitment to continuous improvement and innovation, as well as its large, international presence, provides the Technical Support Engineer with the opportunity to work with cutting-edge technologies and drive innovation in the life sciences industry.

👥 Team Culture & Values

Web Development Values:

• Web development value 1: Customer focus, ensuring high-quality service delivery and customer satisfaction through prompt and effective resolution of application issues.
• Web development value 2: Goal orientation, driving continuous improvement and innovation in application support and troubleshooting to meet service level agreements and exceed customer expectations.
• Web development value 3: Collaboration, working effectively with cross-functional teams and in a remote environment to coordinate and solve technical problems and meet customer expectations.
• Web development value 4: Attention to detail, ensuring high-quality service delivery and customer satisfaction through thorough and meticulous troubleshooting and problem-solving.

Collaboration Style:

• Collaboration approach 1: Cross-functional integration, working closely with software developers, project managers, and other IT professionals to coordinate and solve technical problems and meet customer expectations.
• Collaboration approach 2: Code review culture, ensuring high-quality service delivery and customer satisfaction through thorough and meticulous troubleshooting and problem-solving.
• Collaboration approach 3: Knowledge sharing, technical mentoring, and continuous learning, driving innovation and continuous improvement in application support and troubleshooting.

📝 Enhancement Note: Eurofins Scientific's dynamic, multicultural, and customer-focused culture, as well as its commitment to continuous improvement, provides a unique opportunity for the Technical Support Engineer to grow and develop their career in the life sciences industry, working on cutting-edge technologies and driving innovation in a challenging and rewarding environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Web development challenge 1: Troubleshooting and resolving application issues in a remote, multicultural environment, working with cross-functional teams and coordinating with multiple teams to find solutions.
• Web development challenge 2: Working within service level agreements to address customer issues promptly and effectively, ensuring high-quality service delivery and customer satisfaction.
• Web development challenge 3: Escalating and following up on blocking issues and deviations from SOPs in a timely manner, driving continuous improvement and innovation in application support and troubleshooting.
• Web development challenge 4: Contributing to day-to-day BAU operations using the ITIL framework, driving continuous improvement and innovation in application support and troubleshooting.

Learning & Development Opportunities:

• Learning opportunity 1: Eurofins Scientific's commitment to continuous learning and development provides ample opportunities for the Technical Support Engineer to expand their skillset and advance their career through training programs, certifications, and mentorship initiatives.
• Learning opportunity 2: Conference attendance, certification, and community involvement, enabling the Technical Support Engineer to stay up-to-date with the latest trends and best practices in application support, scripting, SQL, REST API, and DotNet.
• Learning opportunity 3: Technical mentorship, leadership development, and architecture decision-making, driving innovation and continuous improvement in application support and troubleshooting.

📝 Enhancement Note: Eurofins Scientific's large, international presence and commitment to continuous improvement provide a unique opportunity for the Technical Support Engineer to grow and develop their career in the life sciences industry, working on cutting-edge technologies and driving innovation in a challenging and rewarding environment.

💡 Interview Preparation

Technical Questions:

• Technical question 1: Describe your experience with application troubleshooting and coordination, focusing on scripting, SQL, REST API, and DotNet skills, as well as your problem-solving abilities and familiarity with working within service level agreements.
• Technical question 2: How have you handled escalations and deviations from SOPs in previous roles? Provide specific examples of how you addressed blocking issues and drove continuous improvement and innovation in application support and troubleshooting.
• Technical question 3: Describe your experience working with cross-functional teams and in a remote environment. How have you collaborated and coordinated with multiple teams to solve technical problems and meet customer expectations?

Company & Culture Questions:

• Technical question 4: How do you align with Eurofins Scientific's dynamic, multicultural, and customer-focused culture? Provide specific examples of how you have demonstrated customer focus, goal orientation, collaboration, and attention to detail in previous roles.
• Technical question 5: How do you approach working within service level agreements to resolve customer issues promptly and effectively? Provide specific examples of how you have ensured high-quality service delivery and customer satisfaction in previous roles.
• Technical question 6: Describe your experience with ITIL and CI/CD methodologies. How have you contributed to day-to-day BAU operations and driven continuous improvement and innovation in application support and troubleshooting?

Portfolio Presentation Strategy:

• Presentation strategy 1: Highlight past projects and technical achievements that demonstrate your strong technical background in application support, scripting, SQL, REST API, and DotNet, as well as your excellent communication and collaboration skills.
• Presentation strategy 2: Include case studies or project documentation that showcase your experience in working within service level agreements to resolve customer issues efficiently and effectively.
• Presentation strategy 3: Provide examples of automated scripts/queries written for validating applications, demonstrating your ability to contribute to day-to-day BAU operations and drive continuous improvement.
• Presentation strategy 4: Emphasize your experience in working with cross-functional teams and in a remote environment, highlighting your ability to collaborate and coordinate with multiple teams to solve technical problems and meet customer expectations.

📝 Enhancement Note: Eurofins Scientific's dynamic, multicultural, and customer-focused culture, as well as its commitment to continuous improvement, provides a unique opportunity for the Technical Support Engineer to grow and develop their career in the life sciences industry, working on cutting-edge technologies and driving innovation in a challenging and rewarding environment.

📌 Application Steps

To apply for this Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania position:

1. Concrete preparation step 1: Customize your resume and portfolio to highlight your strong technical background in application support, scripting, SQL, REST API, and DotNet, as well as your excellent communication and collaboration skills.
2. Concrete preparation step 2: Research Eurofins Scientific's dynamic, multicultural, and customer-focused culture, and be prepared to discuss how your skills and experience align with the company's values and work environment.
3. Concrete preparation step 3: Practice problem-solving exercises and case studies that focus on resolving customer issues within service level agreements and working effectively in a remote, multicultural environment.
4. Concrete preparation step 4: Familiarize yourself with Eurofins Scientific's commitment to continuous learning and development, and be prepared to discuss how you will contribute to the company's growth and success in the Technical Support Engineer role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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