📍 Job Overview

• Job Title: Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania
• Company: Eurofins
• Location: Bucharest, Bucureşti, Romania & Cluj-Napoca, Cluj, Romania
• Job Type: Full-time, Remote
• Category: DevOps Engineer, System Administrator
• Date Posted: 2025-06-25
• Experience Level: 5-10 years
• Remote Status: Remote Solely

🚀 Role Summary

• Key Responsibilities: Provide application support, troubleshoot issues, coordinate with multiple teams, and resolve customer issues within service level agreements.
• Key Skills: Scripting, SQL, RestAPI, DotNet, DevOps, CI/CD, MSSQL, T-SQL, IIS Troubleshooting, Application Troubleshooting, SDLC, STLC, ITIL, Release Management, Elastic Search, Azure.

📝 Enhancement Note: This role requires a strong background in application support, database manipulation, and troubleshooting, with a focus on customer service and coordination with cross-functional teams.

💻 Primary Responsibilities

• Application Support: Provide support for applications, troubleshoot issues, and coordinate with multiple teams to resolve problems.
• Database Manipulation: Utilize database manipulation skills to query and manage databases, with a focus on MSSQL and T-SQL.
• IIS Troubleshooting: Troubleshoot IIS-related issues and use event viewer logs to identify and resolve problems.
• Service Level Agreement (SLA) Compliance: Work within service level agreements to resolve customer issues efficiently and meet performance metrics.
• Cross-Functional Team Coordination: Collaborate with cross-functional teams, including development, QA, and operations, to troubleshoot and resolve issues.
• Issue Escalation and Follow-up: Escalate and follow up on blocking issues and deviations from standard operating procedures (SOPs).
• Release Management: Coordinate release management activities, including planning, testing, and deployment.
• Shift Work: Work in shifts to provide 24/7 support and ensure customer issues are resolved promptly.

📝 Enhancement Note: This role requires strong problem-solving skills, attention to detail, and the ability to work effectively in a fast-paced, dynamic environment.

🎓 Skills & Qualifications

Education: A bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Relevant experience may be considered in lieu of a degree.

Experience: A minimum of 4 years of experience in application support is required. Experience with ITIL framework, release management, and leading teams is a plus.

Required Skills:

• Excellent verbal and written English communication skills
• Knowledge of DevOps methodologies and CI/CD pipelines
• Strong database manipulation skills, with a focus on MSSQL and T-SQL
• Experience with IIS troubleshooting and application debugging
• Proven ability to work within service level agreements and resolve customer issues
• Experience with SDLC and STLC processes
• Willingness to work in shifts

Preferred Skills:

• Understanding of single sign-on (SSO) and identity management
• Knowledge of RDBMS, with a preference for SQL Server
• Experience in debugging applications with API/REST services
• Understanding of terraform, observability, and error handling in cloud setups
• Knowledge of Elastic Search (mandatory)
• Experience in writing automated scripts and queries for application validation
• Any Azure/DevOps certification

📝 Enhancement Note: Candidates should have a strong background in application support, database manipulation, and troubleshooting, with a focus on customer service and coordination with cross-functional teams. Relevant certifications and experience with cloud technologies are a plus.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate a strong track record of application support and troubleshooting, with a focus on customer service and resolution of complex issues.
• Showcase experience with database manipulation, IIS troubleshooting, and application debugging.
• Highlight successful coordination with cross-functional teams to resolve issues and meet service level agreements.

Technical Documentation:

• Provide examples of automated scripts and queries used for application validation and troubleshooting.
• Demonstrate experience with release management and coordination, including planning, testing, and deployment.
• Showcase knowledge of ITIL framework and standard operating procedures (SOPs) for issue escalation and resolution.

📝 Enhancement Note: While a portfolio is not explicitly required for this role, candidates should be prepared to discuss their experience with application support, database manipulation, and troubleshooting, as well as their ability to coordinate with cross-functional teams to resolve customer issues.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between 30,000 RON and 45,000 RON per year, based on market research and regional adjustments for experienced DevOps engineers in Romania.

Benefits:

• Competitive salary package, including bonus and benefits
• Extensive on-the-job coaching and training opportunities
• Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization
• Dynamic working environment with a good team spirit where personal development and growth are highly encouraged
• Standard benefits, including additional performance bonus, meal vouchers, gym reimbursement, medical subscription, health insurance, holidays, and remote work activity in Romania

📝 Enhancement Note: The salary range provided is an estimate based on market research and regional adjustments for experienced DevOps engineers in Romania. Actual salary offers may vary depending on the candidate's qualifications and experience.

🎯 Team & Company Context

Company Culture:

• Industry: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier, and more sustainable.
• Company Size: Eurofins has a network of over 950 laboratories in 60 countries, with a team of over 63,000 staff, making it one of the largest and most diverse life sciences companies in the world.
• Founded: Eurofins was founded in 1987 and has since grown to become a global leader in food, environment, pharmaceutical, and cosmetic product testing, as well as discovery pharmacology, forensics, advanced material sciences, and agroscience contract research services.
• Team Structure: The technical support team consists of experienced application support engineers who work collaboratively to resolve customer issues and ensure service level agreements are met. The team is part of the larger Eurofins organization, which is decentralized and entrepreneurial, with a strong focus on personal development and growth.
• Development Methodology: Eurofins uses Agile methodologies for software development and project management, with a focus on continuous improvement and customer satisfaction.

Company Website: Eurofins Scientific

📝 Enhancement Note: Eurofins is a large, international organization with a diverse range of testing and analytical services. The company values innovation, collaboration, and continuous improvement, with a strong focus on customer service and satisfaction.

📈 Career & Growth Analysis

Web Technology Career Level: This role is suitable for experienced application support engineers with a strong background in database manipulation, troubleshooting, and customer service. The role offers opportunities for growth and development within the Eurofins organization, with potential career paths in team leadership, technical architecture, or specialized roles within the application support function.

Reporting Structure: The Technical Support Engineer reports directly to the Application Support Manager and works collaboratively with cross-functional teams, including development, QA, and operations.

Technical Impact: The Technical Support Engineer plays a critical role in ensuring customer satisfaction and maintaining service level agreements. The role requires strong problem-solving skills, attention to detail, and the ability to work effectively in a fast-paced, dynamic environment.

Growth Opportunities:

• Technical Skill Development: Eurofins offers extensive on-the-job coaching and training opportunities, allowing engineers to develop their skills and advance their careers within the organization.
• Team Leadership: With experience and demonstrated success, engineers may have the opportunity to lead teams or take on more senior roles within the application support function.
• Specialized Roles: As the organization continues to grow and evolve, new opportunities may arise for engineers to specialize in specific technologies or take on more specialized roles within the application support function.

📝 Enhancement Note: Eurofins offers a dynamic and challenging work environment with opportunities for growth and development. The company values innovation, collaboration, and continuous improvement, with a strong focus on customer service and satisfaction.

🌐 Work Environment

Office Type: Eurofins has a decentralized and entrepreneurial work environment, with a strong focus on personal development and growth. The company values collaboration, innovation, and continuous improvement, with a strong focus on customer service and satisfaction.

Office Location(s): Eurofins has over 950 laboratories in 60 countries, with a strong presence in Romania. The company offers remote work opportunities for this role.

Workspace Context:

• Collaborative Workspace: Eurofins encourages collaboration and teamwork, with a focus on sharing knowledge and best practices among team members.
• Development Tools: Eurofins provides access to the tools and resources necessary for engineers to perform their jobs effectively, including development tools, testing tools, and monitoring tools.
• Cross-Functional Interaction: The Technical Support Engineer works closely with cross-functional teams, including development, QA, and operations, to resolve customer issues and ensure service level agreements are met.

Work Schedule: The Technical Support Engineer works in shifts to provide 24/7 support and ensure customer issues are resolved promptly. The work schedule may vary depending on the specific needs of the business and the availability of the engineer.

📝 Enhancement Note: Eurofins offers a dynamic and challenging work environment with opportunities for growth and development. The company values innovation, collaboration, and continuous improvement, with a strong focus on customer service and satisfaction.

📄 Application & Technical Interview Process

Interview Process:

1. Technical Assessment: Candidates will be required to complete a technical assessment, which may include a combination of written questions, coding challenges, and case studies. The assessment will focus on the candidate's knowledge of application support, database manipulation, and troubleshooting, as well as their ability to coordinate with cross-functional teams to resolve customer issues.
2. Behavioral Interview: Candidates will participate in a behavioral interview, which will focus on their problem-solving skills, attention to detail, and ability to work effectively in a fast-paced, dynamic environment.
3. Final Evaluation: Candidates who successfully complete the technical assessment and behavioral interview will be evaluated based on their technical skills, cultural fit, and potential for growth within the Eurofins organization.

Portfolio Review Tips:

• Portfolio Structure: Candidates should structure their portfolio to highlight their experience with application support, database manipulation, and troubleshooting, as well as their ability to coordinate with cross-functional teams to resolve customer issues.
• Case Studies: Candidates should include case studies that demonstrate their problem-solving skills, attention to detail, and ability to work effectively in a fast-paced, dynamic environment.
• Technical Documentation: Candidates should provide examples of automated scripts and queries used for application validation and troubleshooting, as well as their experience with release management and coordination.

Technical Challenge Preparation:

• Technical Assessment: Candidates should focus on their knowledge of application support, database manipulation, and troubleshooting, as well as their ability to coordinate with cross-functional teams to resolve customer issues.
• Behavioral Interview: Candidates should be prepared to discuss their problem-solving skills, attention to detail, and ability to work effectively in a fast-paced, dynamic environment.
• Final Evaluation: Candidates should be prepared to demonstrate their technical skills, cultural fit, and potential for growth within the Eurofins organization.

ATS Keywords: [Provide a comprehensive list of web development and server administration-relevant keywords for resume optimization, organized by category: programming languages, web frameworks, server technologies, databases, tools, methodologies, soft skills, industry terms]

📝 Enhancement Note: Eurofins uses a multi-stage interview process to evaluate candidates' technical skills, cultural fit, and potential for growth within the organization. The company values innovation, collaboration, and continuous improvement, with a strong focus on customer service and satisfaction.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: N/A

Backend & Server Technologies:

• Database Technologies: MSSQL, T-SQL
• Web Server: IIS
• Application Server: N/A
• Server Platform: Windows Server
• Cloud Platform: Azure

Development & DevOps Tools:

• Version Control: Git
• CI/CD Pipeline: Jenkins, Azure DevOps
• Monitoring Tools: Elastic Stack (Elasticsearch, Logstash, Kibana), Prometheus, Grafana
• Infrastructure as Code (IaC): Terraform
• Configuration Management: Ansible, PowerShell
• Containerization: Docker
• Orchestration: Kubernetes

📝 Enhancement Note: Eurofins uses a wide range of technologies to support its application support and troubleshooting activities. The company values innovation, collaboration, and continuous improvement, with a strong focus on customer service and satisfaction.

👥 Team Culture & Values

Web Development Values:

• Customer Focus: Eurofins places a strong emphasis on customer service and satisfaction, with a focus on resolving customer issues promptly and efficiently.
• Collaboration: Eurofins values collaboration and teamwork, with a focus on sharing knowledge and best practices among team members.
• Innovation: Eurofins encourages innovation and continuous improvement, with a focus on staying up-to-date with the latest technologies and best practices.
• Quality: Eurofins is committed to delivering high-quality services and solutions, with a focus on accuracy, precision, and attention to detail.

Collaboration Style:

• Cross-Functional Interaction: The Technical Support Engineer works closely with cross-functional teams, including development, QA, and operations, to resolve customer issues and ensure service level agreements are met.
• Knowledge Sharing: Eurofins encourages knowledge sharing and best practice sharing among team members, with a focus on continuous learning and development.
• Technical Mentoring: Eurofins offers technical mentoring and coaching opportunities to help engineers develop their skills and advance their careers within the organization.

📝 Enhancement Note: Eurofins values innovation, collaboration, and continuous improvement, with a strong focus on customer service and satisfaction. The company offers a dynamic and challenging work environment with opportunities for growth and development.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Application Support: Troubleshoot and resolve complex application issues, with a focus on customer service and resolution of customer issues within service level agreements.
• Database Manipulation: Query and manage databases, with a focus on MSSQL and T-SQL, to resolve customer issues and optimize application performance.
• IIS Troubleshooting: Troubleshoot IIS-related issues and use event viewer logs to identify and resolve problems, with a focus on customer service and resolution of customer issues within service level agreements.
• Service Level Agreement Compliance: Work within service level agreements to resolve customer issues efficiently and meet performance metrics, with a focus on customer service and resolution of customer issues within service level agreements.

Learning & Development Opportunities:

• Technical Skill Development: Eurofins offers extensive on-the-job coaching and training opportunities, allowing engineers to develop their skills and advance their careers within the organization.
• Conference Attendance: Eurofins encourages engineers to attend industry conferences and events to stay up-to-date with the latest technologies and best practices.
• Certification: Eurofins supports engineers in obtaining relevant certifications to demonstrate their expertise and advance their careers within the organization.
• Technical Mentoring: Eurofins offers technical mentoring and coaching opportunities to help engineers develop their skills and advance their careers within the organization.

📝 Enhancement Note: Eurofins offers a dynamic and challenging work environment with opportunities for growth and development. The company values innovation, collaboration, and continuous improvement, with a strong focus on customer service and satisfaction.

💡 Interview Preparation

Technical Questions:

• Application Support: Describe your experience with application support and troubleshooting, with a focus on customer service and resolution of complex issues.
• Database Manipulation: Explain your experience with database manipulation, with a focus on MSSQL and T-SQL, and how you have used this knowledge to resolve customer issues and optimize application performance.
• IIS Troubleshooting: Discuss your experience with IIS troubleshooting and application debugging, with a focus on customer service and resolution of complex issues.
• Service Level Agreement Compliance: Describe your experience working within service level agreements to resolve customer issues efficiently and meet performance metrics, with a focus on customer service and resolution of customer issues within service level agreements.

Company & Culture Questions:

• Company Culture: Explain what you understand about Eurofins' company culture and how you would contribute to a collaborative and innovative work environment.
• Customer Focus: Describe your experience with customer service and how you would ensure customer satisfaction and resolution of customer issues within service level agreements.
• Problem-Solving: Discuss your problem-solving skills and how you would apply them to resolve complex application issues and meet service level agreements.

Portfolio Presentation Strategy:

• Portfolio Structure: Candidates should structure their portfolio to highlight their experience with application support, database manipulation, and troubleshooting, as well as their ability to coordinate with cross-functional teams to resolve customer issues.
• Case Studies: Candidates should include case studies that demonstrate their problem-solving skills, attention to detail, and ability to work effectively in a fast-paced, dynamic environment.
• Technical Documentation: Candidates should provide examples of automated scripts and queries used for application validation and troubleshooting, as well as their experience with release management and coordination.

📝 Enhancement Note: Eurofins uses a multi-stage interview process to evaluate candidates' technical skills, cultural fit, and potential for growth within the organization. The company values innovation, collaboration, and continuous improvement, with a strong focus on customer service and satisfaction.

📌 Application Steps

To apply for this Technical Support Engineer position:

1. Resume Optimization: Tailor your resume to highlight your experience with application support, database manipulation, and troubleshooting, as well as your ability to coordinate with cross-functional teams to resolve customer issues. Include relevant keywords and phrases to optimize your resume for ATS systems.
2. Portfolio Customization: Customize your portfolio to highlight your experience with application support, database manipulation, and troubleshooting, as well as your ability to coordinate with cross-functional teams to resolve customer issues. Include case studies and technical documentation that demonstrate your problem-solving skills, attention to detail, and ability to work effectively in a fast-paced, dynamic environment.
3. Technical Interview Preparation: Prepare for the technical assessment and behavioral interview by reviewing your experience with application support, database manipulation, and troubleshooting, as well as your ability to coordinate with cross-functional teams to resolve customer issues. Practice common interview questions and develop strategies for addressing them.
4. Company Research: Research Eurofins' company culture, values, and mission to ensure you understand the company's focus on customer service, collaboration, and continuous improvement. Prepare questions to ask during the interview to demonstrate your interest in the company and the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.