📍 Job Overview

Job Title: Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania
Company: Eurofins
Location: Bucharest, Romania
Job Type: Full-time, Remote
Category: DevOps Engineer, System Administrator
Date Posted: June 25, 2025
Experience Level: Mid-Senior level (5-10 years)
Remote Status: Remote (Romania)

🚀 Role Summary

Provide application support and troubleshoot issues for Eurofins' Romanian business.
Collaborate with multiple teams to resolve customer issues while adhering to service level agreements.
Leverage strong communication skills in English to coordinate with stakeholders.
Demonstrate expertise in DevOps methodologies, database manipulation, and IIS troubleshooting.

📝 Enhancement Note: This role requires a well-rounded technical support engineer with a strong focus on application support and customer issue resolution. Familiarity with the Romanian business context and remote work arrangements is beneficial.

💻 Primary Responsibilities

Application Support: Troubleshoot and resolve application issues, ensuring adherence to service level agreements.
Team Coordination: Collaborate with multiple teams to identify and address root causes of issues.
Customer Issue Resolution: Effectively communicate with customers to understand, diagnose, and resolve their problems.
Shift Work: Work in shifts to provide 24/7 support as needed.
Issue Escalation: Escalate and follow up on blocking issues and deviations from standard operating procedures (SOPs).
ITIL Framework: Apply ITIL framework principles to day-to-day business-as-usual (BAU) operations.

📝 Enhancement Note: This role requires a proactive approach to issue resolution, strong communication skills, and the ability to work effectively within a service level agreement framework.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience: Minimum 4 years of experience in application support, with a focus on scripting, SQL, RestAPI, and DotNet.

Required Skills:

Excellent verbal/written English communication skills.
Knowledge of DevOps methodologies, CI/CD.
Good knowledge of database manipulation skills (MSSQL/T-SQL scripts/queries).
Experience with IIS troubleshooting and application troubleshooting.
Proven ability to work within service level agreements to solve customer issues.
Willingness to work in shifts.
Very good knowledge of SDLC and STLC processes.
Experience with ITIL framework to assist in day-to-day BAU Operations.
Experience working with cross-functional teams spread across geographies.
Customer-focused and goal-oriented with keen attention to detail.
Excellent analytical and problem-solving skills.

Preferred Skills:

Experience with leading teams.
Experience in Release Management & Coordination.
Any Azure/DevOps certifications.

📝 Enhancement Note: Candidates with additional certifications, leadership experience, or expertise in specific technologies relevant to the role will have a competitive advantage.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Not specified, as this role focuses on application support and troubleshooting rather than web development projects.
Technical Documentation: Demonstrate problem-solving skills, issue resolution processes, and customer communication examples.

💵 Compensation & Benefits

Salary Range: €30,000 - €45,000 per year (based on market research for mid-senior level DevOps roles in Romania)

Benefits:

Competitive salary package, including bonus and benefits.
Extensive on-the-job coaching and training opportunities.
Challenges within a multi-cultural and cross-regional team.
Dynamic working environment with a good team spirit, where personal development and growth are highly encouraged.
Standard benefits: Additional Performance Bonus, Meal Vouchers, Gym Reimbursement, Medical Subscription, Health Insurance, 25 days of holidays, Additional holidays for loyalty, Remote work activity in Romania.

📝 Enhancement Note: Salary range is estimated based on market research for mid-senior level DevOps roles in Romania, considering the company's size and industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, making life and our environment safer, healthier, and more sustainable.

Company Size: Medium to large (63,000 staff across a decentralized and entrepreneurial network of over 950 laboratories in 60 countries)

Founded: 1987

Team Structure:

The Technical Support Engineer will work within the IT department, collaborating with multiple teams to resolve customer issues.
The role will report directly to the IT Manager or a designated supervisor.

Development Methodology:

Eurofins follows Agile methodologies for software development and IT service management.
The company encourages continuous learning, improvement, and innovation.

Company Website: Eurofins Scientific

📝 Enhancement Note: Eurofins' company culture emphasizes customer focus, continuous improvement, and innovation, with a strong commitment to sustainability and diversity, equity, and inclusion.

📈 Career & Growth Analysis

DevOps Engineer Career Level: This role corresponds to a mid-senior level DevOps engineer, focusing on application support and issue resolution.

Reporting Structure: The Technical Support Engineer will report directly to the IT Manager or a designated supervisor, collaborating with multiple teams to resolve customer issues.

Technical Impact: The role has a direct impact on customer satisfaction, application performance, and service level agreement adherence.

Growth Opportunities:

Technical Skill Development: Expand expertise in application support, troubleshooting, and customer issue resolution.
Leadership Potential: Demonstrate strong performance and leadership skills to progress into team leadership or management roles.
Cross-functional Collaboration: Work with various teams to gain a broad understanding of the business and identify opportunities for improvement.

📝 Enhancement Note: This role offers opportunities for professional growth through skill development, leadership experience, and cross-functional collaboration.

🌐 Work Environment

Office Type: Eurofins has multiple office locations worldwide, but this role is 100% remote and can be based from any location in Romania.

Office Location(s): Bucharest, Romania (with the option to work remotely from any location in Romania)

Workspace Context:

The remote work environment requires a dedicated workspace with a stable internet connection and minimal distractions.
Eurofins provides the necessary tools and resources for remote employees to perform their jobs effectively.

Work Schedule: Flexible, with a focus on providing 24/7 customer support as needed.

📝 Enhancement Note: Eurofins' remote work environment offers flexibility and the opportunity to work from any location in Romania, with a focus on providing exceptional customer support.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: Assess communication skills, technical proficiency, and cultural fit.
Technical Assessment: Evaluate problem-solving skills, application support experience, and familiarity with relevant technologies (e.g., SQL, IIS, DevOps methodologies).
Final Interview: Assess overall fit, motivation, and long-term goals.

Portfolio Review Tips: Not applicable, as this role focuses on application support and troubleshooting rather than web development projects.

Technical Challenge Preparation:

Brush up on application support skills, focusing on scripting, SQL, RestAPI, and DotNet.
Familiarize yourself with DevOps methodologies, CI/CD, and ITIL framework principles.
Prepare examples of successful application support and issue resolution experiences.

ATS Keywords: Scripting, SQL, RestAPI, DotNet, DevOps, CI/CD, Application Support, Troubleshooting, ITIL, Customer Issue Resolution, Service Level Agreement, Remote Work.

📝 Enhancement Note: The interview process focuses on assessing technical proficiency, communication skills, and cultural fit for the role of Technical Support Engineer at Eurofins.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable, as this role focuses on application support and troubleshooting rather than web development.

Backend & Server Technologies:

Database: MSSQL/T-SQL scripts/queries
Web Server: IIS (Windows Server)
Application Support: Various applications and services relevant to Eurofins' Romanian business

Development & DevOps Tools:

Version Control: Git (preferred)
CI/CD Pipelines: Jenkins, Azure DevOps (preferred)
Monitoring Tools: Various tools for application and server monitoring, depending on the specific needs of Eurofins' Romanian business

📝 Enhancement Note: The technology stack for this role is focused on application support and troubleshooting, with a strong emphasis on database manipulation, IIS troubleshooting, and DevOps methodologies.

👥 Team Culture & Values

Eurofins Values:

Customer Focus: Putting customers first, understanding their needs, and exceeding their expectations.
Quality: Delivering high-quality services and products that meet or exceed customer expectations and regulatory requirements.
Innovation: Encouraging creativity, continuous learning, and improvement.
Integrity: Acting with honesty and integrity in all business dealings.
Respect: Valuing and respecting the diversity of our employees, customers, and partners.

Collaboration Style:

Cross-functional Collaboration: Working with multiple teams to resolve customer issues and improve application support processes.
Knowledge Sharing: Sharing expertise and learning from colleagues to enhance overall performance.
Continuous Learning: Encouraging personal and professional development to stay up-to-date with industry trends and best practices.

📝 Enhancement Note: Eurofins' team culture emphasizes customer focus, quality, innovation, integrity, and respect, with a strong commitment to collaboration, knowledge sharing, and continuous learning.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting complex application issues and identifying root causes.
Working within service level agreements to resolve customer issues efficiently.
Collaborating with multiple teams to coordinate issue resolution and improvement efforts.
Staying up-to-date with emerging technologies and best practices in application support and troubleshooting.

Learning & Development Opportunities:

Technical Skill Development: Enhance application support skills, troubleshooting techniques, and familiarity with relevant technologies.
Leadership Potential: Demonstrate strong performance and leadership skills to progress into team leadership or management roles.
Cross-functional Collaboration: Work with various teams to gain a broad understanding of the business and identify opportunities for improvement.

📝 Enhancement Note: This role offers technical challenges and growth opportunities through application support and troubleshooting, collaboration with multiple teams, and continuous learning and development.

💡 Interview Preparation

Technical Questions:

Application Support: Describe your experience with application support and troubleshooting, highlighting specific challenges and how you resolved them.
Database Manipulation: Explain your knowledge of database manipulation, focusing on MSSQL/T-SQL scripts/queries, and provide examples of your experience.
IIS Troubleshooting: Discuss your experience with IIS troubleshooting and application troubleshooting, focusing on Windows Server and event viewer logs.
DevOps Methodologies: Explain your understanding of DevOps methodologies, CI/CD, and ITIL framework principles, and how you've applied them in previous roles.

Company & Culture Questions:

Customer Focus: Describe how you've demonstrated a customer-focused approach in previous roles, and how you would apply it in this role at Eurofins.
Teamwork: Explain your experience working with cross-functional teams and how you've contributed to their success.
Adaptability: Describe a situation where you had to adapt to a significant change or challenge, and how you overcame it.

Portfolio Presentation Strategy: Not applicable, as this role focuses on application support and troubleshooting rather than web development projects.

📝 Enhancement Note: The interview process for the Technical Support Engineer role at Eurofins focuses on assessing technical proficiency, communication skills, and cultural fit, with a strong emphasis on application support and troubleshooting experience.

📌 Application Steps

To apply for this Technical Support Engineer position at Eurofins:

Submit your application through the application link.
Customize your resume to highlight your application support and troubleshooting experience, with a focus on scripting, SQL, RestAPI, and DotNet.
Prepare for the interview process by brushing up on your technical skills, familiarizing yourself with Eurofins' company culture, and practicing common interview questions.
Research Eurofins' Romanian business and the application support role to demonstrate your understanding and enthusiasm for the opportunity.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania