📍 Job Overview

• Job Title: Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania
• Company: Eurofins Scientific
• Location: Bucharest, Bucureşti, Romania (Remote)
• Job Type: Full-time
• Category: DevOps Engineer, Technical Support Engineer
• Date Posted: 2025-06-25
• Experience Level: Mid-Senior level (5-10 years)
• Remote Status: Remote (Romania)

🚀 Role Summary

• Key Responsibilities: Provide application support, troubleshoot issues, coordinate with multiple teams, and resolve customer issues within service level agreements.
• Key Technologies: Scripting, SQL, RestAPI, DotNet, DevOps, CI/CD, MSSQL, T-SQL, IIS Troubleshooting, SDLC, STLC, ITIL, Release Management, Elastic Search, Azure.
• Industry: Life Sciences, Biotechnology

📝 Enhancement Note: This role requires strong problem-solving skills and the ability to work effectively within a cross-functional team to deliver high-quality support to customers.

💻 Primary Responsibilities

• Application Support: Troubleshoot application issues, coordinate with multiple teams to resolve problems, and ensure customer satisfaction.
• Database Manipulation: Utilize SQL and T-SQL scripts to query and manipulate databases, ensuring data integrity and accuracy.
• IIS Troubleshooting: Diagnose and resolve issues related to IIS, using event viewer logs from Windows server.
• Service Level Agreement (SLA) Compliance: Work within agreed service level agreements to resolve customer issues promptly and effectively.
• Escalation and Follow-up: Escalate and follow up on blocking issues and deviations from standard operating procedures (SOPs) in a timely manner.
• Release Management & Coordination: Experience in release management and coordination is beneficial for this role.
• Team Leadership: Experience in leading teams is desirable for this role.

📝 Enhancement Note: This role requires strong analytical and problem-solving skills, as well as the ability to work effectively under pressure to meet service level agreements.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant experience may be considered in lieu of a degree.

Experience: A minimum of 4 years of experience in application support, with a strong focus on troubleshooting and customer satisfaction.

Required Skills:

• Excellent verbal and written English communication skills.
• Knowledge of DevOps methodologies, CI/CD.
• Good knowledge of database manipulation skills (MSSQL/T-SQL scripts/queries).
• Experience with IIS troubleshooting and application troubleshooting.
• Proven ability to work within service level agreements to solve customer issues.
• Willingness to work in shifts.
• Very good knowledge of SDLC and STLC processes.
• Experience with ITIL framework to assist in day-to-day BAU Operations.
• Experience working with cross-functional teams spread across geographies.
• Customer-focused and goal-oriented with keen attention to detail.
• Excellent analytical and problem-solving skills.

Preferred Skills:

• Experience with leading teams.
• Experience with Release Management & Coordination.
• Any Azure/DevOps certification.
• Knowledge of terraform, observability, and error handling in cloud setups.
• Knowledge of Elastic Search (mandatory).

📝 Enhancement Note: This role requires a strong technical skill set, with a focus on application support, database manipulation, and troubleshooting. Relevant certifications and experience in leading teams are desirable but not required.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate a strong track record of application support and troubleshooting, with a focus on customer satisfaction.
• Showcase your ability to coordinate with multiple teams to resolve issues effectively.
• Highlight your experience with service level agreements and your ability to meet or exceed customer expectations.
• Provide examples of your database manipulation skills, with a focus on SQL and T-SQL scripts.
• Include any relevant certifications or training in DevOps, ITIL, or other related fields.

Technical Documentation:

• Provide detailed documentation of your application support processes, including troubleshooting steps, escalation procedures, and customer communication strategies.
• Include any relevant scripts or code samples that demonstrate your technical proficiency in scripting, SQL, and other related technologies.
• Highlight your experience with release management and coordination, including any relevant processes or tools you have used in the past.

📝 Enhancement Note: This role requires a strong focus on customer satisfaction and effective communication. Your portfolio should demonstrate your ability to troubleshoot application issues, coordinate with multiple teams, and meet service level agreements.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between 15,000 and 25,000 RON per month, based on market research and regional adjustments for the life sciences industry in Romania.

Benefits:

• Competitive salary package, including bonus and benefits.
• Extensive on-the-job coaching and training opportunities.
• Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization.
• Dynamic working environment with a good team spirit where personal development and growth are highly encouraged.
• Standard benefits: Additional Performance Bonus up to 1 Month Salary per year, Meal Vouchers, Gym Reimbursement, Medical Subscription, Health Insurance, 25 days of holidays + 1 extra day off for your birthday, Additional holidays for your loyalty, Remote work activity in Romania.

Working Hours: The standard working hours for this role are 40 hours per week, with the possibility of working shifts to provide 24/7 customer support.

📝 Enhancement Note: The salary range for this role is estimated based on market research and regional adjustments for the life sciences industry in Romania. Eurofins Scientific offers a competitive salary package and a comprehensive benefits package to attract and retain top talent in the field.

🎯 Team & Company Context

Company Culture:

• Industry: Life Sciences, Biotechnology
• Company Size: Large (63,000 employees across 950 laboratories in 60 countries)
• Founded: 1987
• Team Structure: The technical support team is part of the larger Eurofins organization, working closely with multiple teams across the company to provide high-quality application support and troubleshooting services.
• Development Methodology: Eurofins Scientific uses Agile methodologies to deliver high-quality products and services to its customers.

Company Website: Eurofins Scientific

📝 Enhancement Note: Eurofins Scientific is a global leader in life sciences, providing a unique range of analytical testing services to clients across multiple industries. The company is committed to delivering high-quality products and services to its customers, with a focus on safety, quality, and innovation.

📈 Career & Growth Analysis

Technical Support Engineer Career Level: Mid-Senior level (5-10 years)

• Reporting Structure: The Technical Support Engineer reports directly to the Technical Support Manager and works closely with multiple teams across the company to provide high-quality application support and troubleshooting services.
• Technical Impact: The Technical Support Engineer plays a critical role in ensuring the smooth operation of Eurofins Scientific's applications and services, working closely with multiple teams to resolve customer issues and maintain high levels of customer satisfaction.

Growth Opportunities:

• Technical Growth: Eurofins Scientific offers extensive on-the-job coaching and training opportunities, allowing Technical Support Engineers to develop their technical skills and advance their careers within the organization.
• Leadership Development: With experience in leading teams, Technical Support Engineers may have the opportunity to move into leadership roles within the organization, managing teams and driving strategic initiatives.
• Career Progression: Technical Support Engineers may have the opportunity to progress into more senior roles within the organization, such as Technical Support Manager or other leadership positions.

📝 Enhancement Note: Eurofins Scientific offers a dynamic working environment with a good team spirit, where personal development and growth are highly encouraged. Technical Support Engineers have the opportunity to develop their technical skills and advance their careers within the organization, with a focus on leadership development and career progression.

🌐 Work Environment

Office Type: Eurofins Scientific has a decentralized and entrepreneurial network of over 950 laboratories in 60 countries, with a strong focus on remote work and virtual collaboration.

Office Location(s): Any Romania-based location is suitable for this role, as it is 100% remotely available.

Workspace Context:

• Remote Work: The Technical Support Engineer will work remotely from their home or a co-working space, with access to the necessary tools and resources to perform their job effectively.
• Collaboration Tools: Eurofins Scientific uses a range of collaboration tools to facilitate virtual communication and collaboration between team members, including video conferencing, instant messaging, and project management software.
• Team Interaction: The Technical Support Engineer will work closely with multiple teams across the company to provide high-quality application support and troubleshooting services, with a focus on effective communication and collaboration.

Work Schedule: The standard working hours for this role are 40 hours per week, with the possibility of working shifts to provide 24/7 customer support.

📝 Enhancement Note: Eurofins Scientific offers a dynamic and flexible work environment, with a strong focus on remote work and virtual collaboration. Technical Support Engineers have the opportunity to work from their home or a co-working space, with access to the necessary tools and resources to perform their job effectively.

📄 Application & Technical Interview Process

Interview Process:

1. Technical Assessment: Candidates will be required to complete a technical assessment, focusing on their application support and troubleshooting skills, as well as their knowledge of SQL, IIS, and other relevant technologies.
2. Behavioral Interview: Candidates will participate in a behavioral interview, focusing on their problem-solving skills, communication abilities, and customer focus.
3. Final Interview: Candidates who successfully complete the technical assessment and behavioral interview will be invited to a final interview with the hiring manager, focusing on their cultural fit and long-term career goals.

Portfolio Review Tips:

• Demonstrate Your Technical Expertise: Highlight your application support and troubleshooting skills, with a focus on customer satisfaction and service level agreement compliance.
• Showcase Your Problem-Solving Skills: Provide examples of complex application issues you have resolved in the past, demonstrating your ability to think critically and find creative solutions.
• Highlight Your Communication Skills: Emphasize your excellent verbal and written English communication skills, with a focus on effective customer communication and collaboration with multiple teams.

Technical Challenge Preparation:

• Brush Up on Your Technical Skills: Review your knowledge of SQL, IIS, and other relevant technologies, ensuring you are up-to-date with the latest best practices and industry standards.
• Practice Troubleshooting Scenarios: Familiarize yourself with common application issues and troubleshooting techniques, practicing your problem-solving skills in a variety of scenarios.
• Prepare for Behavioral Interview Questions: Reflect on your past experiences and prepare examples of your problem-solving skills, communication abilities, and customer focus.

ATS Keywords: Application Support, Technical Support, Troubleshooting, SQL, IIS, Service Level Agreement, Customer Satisfaction, Problem-Solving, Communication, Collaboration, Remote Work, Agile Methodologies, ITIL, Release Management, Elastic Search, Azure.

📝 Enhancement Note: Eurofins Scientific uses a structured interview process to assess candidates' technical skills, problem-solving abilities, and cultural fit. Candidates should be prepared to demonstrate their application support and troubleshooting skills, as well as their communication abilities and customer focus.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: N/A (This role focuses on application support and troubleshooting, rather than frontend development.)

Backend & Server Technologies:

• Database: MSSQL, T-SQL
• Web Server: IIS
• Application Server: N/A (This role focuses on application support and troubleshooting, rather than application development.)
• REST API: Experience with REST API development and troubleshooting is required for this role.

Development & DevOps Tools:

• Version Control: Git, GitHub
• CI/CD Pipelines: Jenkins, Azure DevOps
• Monitoring Tools: Elastic Stack (Elasticsearch, Logstash, Kibana), Prometheus, Grafana
• Infrastructure as Code (IaC): Terraform
• Cloud Platforms: Azure

📝 Enhancement Note: Eurofins Scientific uses a range of backend and server technologies, with a focus on MSSQL, T-SQL, and IIS. The Technical Support Engineer will work closely with multiple teams to troubleshoot application issues and maintain high levels of customer satisfaction.

👥 Team Culture & Values

Web Development Values:

• Customer Focus: Eurofins Scientific places a strong emphasis on customer satisfaction, with a focus on delivering high-quality products and services to its customers.
• Quality and Innovation: Eurofins Scientific is committed to delivering high-quality products and services, with a focus on innovation and continuous improvement.
• Collaboration: Eurofins Scientific fosters a culture of collaboration and teamwork, with a focus on effective communication and knowledge sharing.
• Integrity: Eurofins Scientific is committed to maintaining the highest standards of integrity and ethical conduct in all its operations.

Collaboration Style:

• Cross-Functional Collaboration: The Technical Support Engineer will work closely with multiple teams across the company to provide high-quality application support and troubleshooting services, with a focus on effective communication and collaboration.
• Code Review Culture: Eurofins Scientific fosters a culture of code review and peer programming, with a focus on knowledge sharing and continuous learning.
• Mentoring and Knowledge Sharing: Eurofins Scientific encourages a culture of mentoring and knowledge sharing, with a focus on technical skill development and career progression.

📝 Enhancement Note: Eurofins Scientific fosters a culture of collaboration and teamwork, with a focus on effective communication and knowledge sharing. The Technical Support Engineer will work closely with multiple teams to provide high-quality application support and troubleshooting services, with a focus on customer satisfaction and continuous improvement.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Application Troubleshooting: The Technical Support Engineer will face a variety of application issues and troubleshooting challenges, requiring strong problem-solving skills and a deep understanding of the underlying technologies.
• Database Manipulation: The Technical Support Engineer will be required to query and manipulate databases using SQL and T-SQL scripts, with a focus on data integrity and accuracy.
• IIS Troubleshooting: The Technical Support Engineer will be required to diagnose and resolve issues related to IIS, using event viewer logs from Windows server.
• Service Level Agreement Compliance: The Technical Support Engineer will be required to work within agreed service level agreements to resolve customer issues promptly and effectively.

Learning & Development Opportunities:

• Technical Skill Development: Eurofins Scientific offers extensive on-the-job coaching and training opportunities, allowing Technical Support Engineers to develop their technical skills and advance their careers within the organization.
• Leadership Development: With experience in leading teams, Technical Support Engineers may have the opportunity to move into leadership roles within the organization, managing teams and driving strategic initiatives.
• Career Progression: Technical Support Engineers may have the opportunity to progress into more senior roles within the organization, such as Technical Support Manager or other leadership positions.

📝 Enhancement Note: Eurofins Scientific offers a dynamic and challenging work environment, with a strong focus on technical skill development and career progression. Technical Support Engineers have the opportunity to develop their technical skills and advance their careers within the organization, with a focus on leadership development and continuous learning.

💡 Interview Preparation

Technical Questions:

1. Application Troubleshooting: Describe a complex application issue you have resolved in the past, and walk us through your troubleshooting process.
2. Database Manipulation: Explain how you would query and manipulate a database using SQL and T-SQL scripts to ensure data integrity and accuracy.
3. IIS Troubleshooting: Describe a scenario where you had to diagnose and resolve an issue related to IIS, using event viewer logs from Windows server.
4. Service Level Agreement Compliance: How would you ensure that you meet or exceed service level agreements when troubleshooting application issues?

Company & Culture Questions:

1. Eurofins Scientific Culture: How do you think you would fit into Eurofins Scientific's culture, with a focus on customer satisfaction, quality, and innovation?
2. Agile Methodologies: How do you approach working in an Agile environment, with a focus on collaboration and continuous improvement?
3. Customer Focus: Describe a time when you went above and beyond to ensure customer satisfaction, and what you learned from the experience.

Portfolio Presentation Strategy:

1. Live Demonstration: Prepare a live demonstration of your application support and troubleshooting skills, with a focus on customer satisfaction and service level agreement compliance.
2. Case Study: Prepare a case study of a complex application issue you have resolved in the past, with a focus on your problem-solving skills and technical expertise.
3. Code Walkthrough: Prepare a code walkthrough of a relevant script or application, with a focus on your technical proficiency and attention to detail.

📝 Enhancement Note: Eurofins Scientific uses a structured interview process to assess candidates' technical skills, problem-solving abilities, and cultural fit. Candidates should be prepared to demonstrate their application support and troubleshooting skills, as well as their communication abilities and customer focus.

📌 Application Steps

To apply for this Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania position:

1. Update Your Resume: Tailor your resume to highlight your application support and troubleshooting skills, with a focus on customer satisfaction and service level agreement compliance.
2. Prepare Your Portfolio: Demonstrate your technical expertise and problem-solving skills, with a focus on application support and troubleshooting.
3. Prepare for Technical Assessment: Brush up on your technical skills and practice troubleshooting scenarios to prepare for the technical assessment.
4. Research Eurofins Scientific: Familiarize yourself with Eurofins Scientific's culture, values, and business, with a focus on customer satisfaction, quality, and innovation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.