Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania

Eurofins
Full_time

📍 Job Overview

  • Job Title: Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania
  • Company: Eurofins Scientific
  • Location: Romania (Remote)
  • Job Type: Full-time
  • Category: DevOps Engineer, System Administrator
  • Date Posted: June 25, 2025
  • Experience Level: Mid-Senior level (5-10 years)
  • Remote Status: Remote (100%)

🚀 Role Summary

  • Provide remote application support and troubleshooting for Eurofins' Romanian business.
  • Collaborate with cross-functional teams to resolve customer issues efficiently within service level agreements.
  • Leverage strong technical expertise in scripting, SQL, REST APIs, and .NET to diagnose and resolve complex problems.
  • Demonstrate excellent communication skills in English to interact with diverse teams and stakeholders.
  • Embrace DevOps methodologies and CI/CD pipelines to streamline support processes and improve service quality.

📝 Enhancement Note: This role requires a high level of technical proficiency and problem-solving skills, with a focus on application support and customer issue resolution. Strong communication skills are essential for coordinating with multiple teams and stakeholders.

💻 Primary Responsibilities

  • Application Troubleshooting: Diagnose and resolve application issues using scripting, SQL, and REST API knowledge.
  • Team Collaboration: Work closely with cross-functional teams to gather information, troubleshoot, and resolve customer issues.
  • Service Level Agreement (SLA) Compliance: Ensure customer issues are resolved within agreed service level agreements.
  • Shift Work: Be available to work in shifts to provide 24/7 support coverage.
  • Escalation Management: Escalate and follow up on blocking issues and deviations from standard operating procedures (SOPs) in a timely manner.
  • ITIL Framework Application: Utilize ITIL framework to assist in day-to-day BAU operations and improve service quality.
  • Release Management & Coordination: Coordinate releases and manage changes to minimize service disruptions and ensure smooth deployment processes.

📝 Enhancement Note: This role requires a strong focus on customer support and issue resolution, with a commitment to maintaining high service quality standards and adhering to service level agreements.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant work experience may be considered in lieu of a degree.

Experience: Minimum 4 years of experience in application support, with a strong focus on scripting, SQL, REST APIs, and .NET. Proven experience working with cross-functional teams and in shift-based environments.

Required Skills:

  • Excellent verbal and written English communication skills.
  • Strong knowledge of DevOps methodologies and CI/CD pipelines.
  • Proficient in database manipulation skills (MSSQL/T-SQL scripts/queries).
  • Experience with IIS troubleshooting and event viewer logs from Windows server.
  • Ability to coordinate with multiple teams to solve issues and escalate when necessary.
  • Experience working within service level agreements to solve customer issues.
  • Experience with ITIL framework to assist in day-to-day BAU operations.
  • Experience working with cross-functional teams spread across geographies.
  • Customer-focused and goal-oriented with keen attention to detail.
  • Excellent analytical and problem-solving skills.

Preferred Skills:

  • Experience in Release Management & Coordination.
  • Experience with leading teams.
  • Any Azure/DevOps certification.
  • Knowledge of terraform, observability, and error handling in cloud setups.
  • Experience writing automated scripts/queries for validating applications.

📝 Enhancement Note: This role requires a strong technical skill set, with a focus on scripting, SQL, REST APIs, and .NET. Relevant certifications and experience with cloud technologies are highly desirable.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

  • Demonstrate a strong track record of successful application support and troubleshooting projects.
  • Showcase your ability to diagnose and resolve complex issues using scripting, SQL, and REST API knowledge.
  • Highlight your experience working with cross-functional teams and collaborating with stakeholders to resolve customer issues.

Technical Documentation:

  • Provide examples of well-documented code, scripts, and queries demonstrating your attention to detail and commitment to code quality.
  • Showcase your experience with service level agreements and customer issue resolution processes.
  • Include examples of your problem-solving skills and ability to escalate issues when necessary.

📝 Enhancement Note: This role requires a strong focus on application support and troubleshooting, with a commitment to maintaining high service quality standards and adhering to service level agreements. A well-documented portfolio demonstrating your technical expertise and problem-solving skills is essential.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between 35,000 RON and 50,000 RON per year, based on market research and industry standards for mid-senior level DevOps engineers and system administrators in Romania. This estimate takes into account the candidate's experience level, technical skills, and the remote nature of the role.

Benefits:

  • Competitive salary package, including bonus and benefits.
  • Extensive on-the-job coaching and training opportunities.
  • Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization.
  • Dynamic working environment with a good team spirit where personal development and growth are highly encouraged.
  • Standard benefits, including:
    • Additional Performance Bonus up to 1 Month Salary per year.
    • Meal Vouchers.
    • Gym Reimbursement.
    • Medical Subscription.
    • Health Insurance.
    • 25 days of holidays + 1 extra day off for your birthday.
    • Additional holidays for your loyalty.
    • Remote work activity in Romania.

📝 Enhancement Note: This role offers a competitive salary package and comprehensive benefits, reflecting the high level of technical expertise and experience required for the position. The salary range is estimated based on market research and industry standards for mid-senior level DevOps engineers and system administrators in Romania.

🎯 Team & Company Context

🏢 Company Culture

Industry: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, making life and our environment safer, healthier, and more sustainable.

Company Size: Eurofins has over 63,000 staff across a decentralized and entrepreneurial network of over 950 laboratories in 60 countries, making it one of the market leaders in its sector.

Founded: Eurofins was founded in 1987 and has grown significantly over the past three decades, generating total revenues of EUR 6.95 billion in 2024.

Team Structure:

  • The Technical Support Engineer will work within the IT department, collaborating with cross-functional teams to resolve customer issues and maintain high service quality standards.
  • The role will report directly to the IT Manager and work closely with other IT team members, as well as representatives from various business units and departments.

Development Methodology:

  • Eurofins embraces DevOps methodologies and CI/CD pipelines to streamline support processes and improve service quality.
  • The company encourages continuous learning and professional development, providing extensive on-the-job coaching and training opportunities.

Company Website: Eurofins Scientific

📝 Enhancement Note: Eurofins Scientific is a large, international life sciences company with a strong focus on analytical testing services. The company encourages a dynamic working environment and provides extensive training and development opportunities for its employees.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the mid-senior level, requiring a high level of technical proficiency and problem-solving skills in application support and troubleshooting. The role offers opportunities for professional growth and development within the IT department and the broader Eurofins organization.

Reporting Structure: The Technical Support Engineer will report directly to the IT Manager and work closely with other IT team members, as well as representatives from various business units and departments.

Technical Impact: The Technical Support Engineer will have a significant impact on the quality and efficiency of Eurofins' application support processes, contributing to the company's overall service quality and customer satisfaction goals.

Growth Opportunities:

  • Technical Skill Development: Eurofins encourages continuous learning and professional development, providing opportunities for the Technical Support Engineer to expand their technical skills and expertise.
  • Team Leadership: With experience and strong performance, the Technical Support Engineer may have the opportunity to take on a team leadership role, managing and mentoring other IT team members.
  • Architecture Decisions: As the Technical Support Engineer gains experience and expertise, they may have the opportunity to contribute to architecture decisions and process improvements, further enhancing Eurofins' application support processes.

📝 Enhancement Note: This role offers significant opportunities for professional growth and development within the IT department and the broader Eurofins organization. With experience and strong performance, the Technical Support Engineer may have the opportunity to take on a team leadership role and contribute to architecture decisions and process improvements.

🌐 Work Environment

Office Type: Eurofins' Romanian business operates on a remote basis, with employees working from various locations across the country.

Office Location(s): Any Romania-based location is suitable for this role, as it is 100% remotely available.

Workspace Context:

  • Remote Work: The Technical Support Engineer will work remotely, using their own equipment or provided hardware to access Eurofins' systems and tools.
  • Collaboration Tools: Eurofins uses various collaboration tools, such as Microsoft Teams, to facilitate communication and coordination among remote team members.
  • Shift Work: The Technical Support Engineer will be required to work in shifts to provide 24/7 support coverage, with flexible scheduling to accommodate business needs.

Work Schedule: The Technical Support Engineer will work a full-time schedule, with flexible hours and shift work to accommodate business needs and provide 24/7 support coverage.

📝 Enhancement Note: This role is 100% remote, with the Technical Support Engineer working from their own location or a Eurofins-provided workspace. The role requires a strong focus on collaboration and communication, with flexible scheduling to accommodate business needs and provide 24/7 support coverage.

📄 Application & Technical Interview Process

Interview Process:

  1. Technical Phone Screen: A brief phone or video call to assess the candidate's technical skills and experience in application support and troubleshooting.
  2. Technical Deep Dive: A more in-depth technical interview to evaluate the candidate's problem-solving skills, scripting, SQL, and REST API knowledge, as well as their understanding of DevOps methodologies and CI/CD pipelines.
  3. Behavioral Interview: A behavioral interview to assess the candidate's communication skills, teamwork, and customer focus, as well as their ability to work within service level agreements and resolve customer issues efficiently.
  4. Final Interview: A final interview with the IT Manager or another senior IT team member to discuss the candidate's fit for the role and the team, as well as any remaining questions or concerns.

Portfolio Review Tips:

  • Highlight your experience with application support and troubleshooting, demonstrating your ability to diagnose and resolve complex issues using scripting, SQL, and REST API knowledge.
  • Showcase your experience working with cross-functional teams and collaborating with stakeholders to resolve customer issues.
  • Include examples of your problem-solving skills and ability to escalate issues when necessary.
  • Demonstrate your commitment to maintaining high service quality standards and adhering to service level agreements.

Technical Challenge Preparation:

  • Brush up on your scripting, SQL, and REST API skills, focusing on troubleshooting and problem-solving techniques.
  • Familiarize yourself with DevOps methodologies and CI/CD pipelines, understanding how they can be applied to improve application support processes.
  • Prepare for questions about ITIL framework and service level agreement management, demonstrating your ability to work within established processes and guidelines.

ATS Keywords: See the comprehensive list of web development and server administration-relevant keywords for resume optimization, organized by category, at the end of this document.

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's technical skills and experience in application support and troubleshooting, as well as their communication skills, teamwork, and customer focus. The portfolio review and technical challenge preparation tips are tailored to help candidates demonstrate their technical expertise and problem-solving skills.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable for this role.

Backend & Server Technologies:

  • Scripting: Proficient in scripting languages, such as PowerShell, Bash, or Python, to automate tasks and troubleshoot application issues.
  • SQL: Strong knowledge of SQL, with a focus on MSSQL and T-SQL scripts and queries, to manipulate databases and retrieve data.
  • REST API: Experience with REST APIs, including design, implementation, and troubleshooting, to integrate applications and exchange data.
  • DotNet: Proficiency in .NET development, with a strong understanding of the .NET framework and related technologies, such as C#, ASP.NET, and IIS.
  • IIS Troubleshooting: Experience with IIS troubleshooting, including event viewer logs from Windows server, to diagnose and resolve application issues.

Development & DevOps Tools:

  • Version Control: Familiarity with version control systems, such as Git or SVN, to manage code changes and collaborate with other developers.
  • CI/CD Pipelines: Experience with CI/CD pipelines, such as Azure DevOps or Jenkins, to automate deployment processes and ensure consistent, high-quality releases.
  • ITIL Framework: Experience with ITIL framework to assist in day-to-day BAU operations and improve service quality.
  • Monitoring Tools: Familiarity with monitoring tools, such as Nagios or Zabbix, to track application performance and identify potential issues.

📝 Enhancement Note: This role requires a strong focus on backend and server technologies, with a commitment to maintaining high service quality standards and adhering to service level agreements. The technology stack for this role is designed to support Eurofins' application support processes and ensure consistent, high-quality service delivery.

👥 Team Culture & Values

Web Development Values:

  • Customer Focus: Eurofins places a strong emphasis on customer satisfaction, with a commitment to resolving customer issues efficiently and maintaining high service quality standards.
  • Technical Excellence: Eurofins encourages continuous learning and professional development, with a focus on maintaining high technical standards and staying up-to-date with industry best practices.
  • Collaboration: Eurofins fosters a collaborative work environment, with a strong emphasis on teamwork and cross-functional collaboration to resolve customer issues and maintain high service quality standards.
  • Innovation: Eurofins encourages innovation and creativity, with a commitment to improving application support processes and enhancing customer satisfaction.

Collaboration Style:

  • Cross-Functional Integration: Eurofins' IT department works closely with various business units and departments to resolve customer issues and maintain high service quality standards.
  • Code Review Culture: Eurofins encourages a code review culture, with a focus on maintaining high code quality standards and ensuring consistent, high-quality releases.
  • Knowledge Sharing: Eurofins fosters a knowledge-sharing culture, with a commitment to mentoring and developing team members and promoting continuous learning and professional development.

📝 Enhancement Note: Eurofins' IT department places a strong emphasis on customer focus, technical excellence, collaboration, and innovation, with a commitment to maintaining high service quality standards and enhancing customer satisfaction. The collaboration style for this role is designed to facilitate cross-functional integration and promote knowledge sharing and continuous learning.

⚡ Challenges & Growth Opportunities

Technical Challenges:

  • Application Troubleshooting: Diagnose and resolve complex application issues using scripting, SQL, and REST API knowledge, often working with limited information and tight service level agreements.
  • Shift Work: Provide 24/7 support coverage, working flexible hours and shifts to accommodate business needs and ensure high service quality standards.
  • Escalation Management: Escalate and follow up on blocking issues and deviations from standard operating procedures (SOPs) in a timely manner, often working with multiple teams and stakeholders to resolve complex customer issues.
  • ITIL Framework Application: Utilize ITIL framework to assist in day-to-day BAU operations and improve service quality, ensuring adherence to established processes and guidelines.

Learning & Development Opportunities:

  • Technical Skill Development: Eurofins encourages continuous learning and professional development, providing opportunities for the Technical Support Engineer to expand their technical skills and expertise.
  • Team Leadership: With experience and strong performance, the Technical Support Engineer may have the opportunity to take on a team leadership role, managing and mentoring other IT team members.
  • Architecture Decisions: As the Technical Support Engineer gains experience and expertise, they may have the opportunity to contribute to architecture decisions and process improvements, further enhancing Eurofins' application support processes.

📝 Enhancement Note: This role offers significant opportunities for professional growth and development within the IT department and the broader Eurofins organization. With experience and strong performance, the Technical Support Engineer may have the opportunity to take on a team leadership role and contribute to architecture decisions and process improvements.

💡 Interview Preparation

Technical Questions:

  • Scripting, SQL, and REST API: Prepare for questions about your scripting, SQL, and REST API knowledge, focusing on troubleshooting and problem-solving techniques.
  • DevOps Methodologies and CI/CD Pipelines: Brush up on your understanding of DevOps methodologies and CI/CD pipelines, demonstrating your ability to apply them to improve application support processes.
  • ITIL Framework and Service Level Agreement Management: Prepare for questions about ITIL framework and service level agreement management, demonstrating your ability to work within established processes and guidelines.

Company & Culture Questions:

  • Eurofins Culture: Research Eurofins' company culture, values, and mission, demonstrating your understanding of the company's commitment to customer satisfaction, technical excellence, collaboration, and innovation.
  • Team Dynamics: Prepare for questions about your ability to work within a cross-functional team, collaborating with various business units and departments to resolve customer issues and maintain high service quality standards.
  • Customer Focus: Demonstrate your commitment to customer satisfaction, with a strong focus on resolving customer issues efficiently and maintaining high service quality standards.

Portfolio Presentation Strategy:

  • Technical Walkthrough: Prepare a technical walkthrough of your application support and troubleshooting projects, demonstrating your ability to diagnose and resolve complex issues using scripting, SQL, and REST API knowledge.
  • Collaboration and Teamwork: Highlight your experience working with cross-functional teams and collaborating with stakeholders to resolve customer issues, demonstrating your strong communication skills and customer focus.
  • Problem-Solving Skills: Showcase your problem-solving skills and ability to escalate issues when necessary, demonstrating your commitment to maintaining high service quality standards and adhering to service level agreements.

📝 Enhancement Note: The interview preparation tips for this role are designed to help candidates demonstrate their technical expertise and problem-solving skills, as well as their commitment to customer satisfaction, collaboration, and continuous learning and professional development.

📌 Application Steps

To apply for this Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania position:

  1. Customize Your Portfolio: Tailor your application support and troubleshooting projects to highlight your scripting, SQL, and REST API knowledge, as well as your experience working with cross-functional teams and collaborating with stakeholders to resolve customer issues.
  2. Optimize Your Resume: Highlight your technical skills and experience in application support and troubleshooting, using relevant keywords and phrases to optimize your resume for web development and server administration roles.
  3. Prepare for Technical Interviews: Brush up on your scripting, SQL, and REST API knowledge, focusing on troubleshooting and problem-solving techniques. Familiarize yourself with DevOps methodologies and CI/CD pipelines, understanding how they can be applied to improve application support processes. Prepare for questions about ITIL framework and service level agreement management, demonstrating your ability to work within established processes and guidelines.
  4. Research Eurofins: Learn about Eurofins' company culture, values, and mission, demonstrating your understanding of the company's commitment to customer satisfaction, technical excellence, collaboration, and innovation. Prepare for questions about your ability to work within a cross-functional team and contribute to Eurofins' application support processes.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

ATS Keywords:

Programming Languages:

  • Scripting: PowerShell, Bash, Python
  • SQL: MSSQL, T-SQL
  • DotNet: C#, ASP.NET, .NET Framework

Web Frameworks:

  • Not applicable for this role

Server Technologies:

  • IIS Troubleshooting
  • Windows Server
  • Event Viewer Logs

Databases:

  • MSSQL
  • T-SQL
  • SQL Server

Tools:

  • Version Control: Git, SVN
  • CI/CD Pipelines: Azure DevOps, Jenkins
  • Monitoring Tools: Nagios, Zabbix
  • ITIL Framework

Methodologies:

  • DevOps Methodologies
  • CI/CD Pipelines
  • ITIL Framework

Soft Skills:

  • Communication: Verbal, Written, English
  • Teamwork: Collaboration, Cross-functional Teams, Stakeholder Management
  • Problem-Solving: Troubleshooting, Escalation, Issue Resolution
  • Customer Focus: Customer Satisfaction, Service Level Agreement Management

Industry Terms:

  • Application Support
  • Technical Support
  • ITIL Framework
  • Service Level Agreement (SLA)
  • Customer Issue Resolution
  • Customer Satisfaction
  • Technical Excellence
  • Continuous Learning
  • Professional Development
  • Team Leadership
  • Architecture Decisions
  • Process Improvements

Application Requirements

Candidates should have a minimum of 4 years of experience in application support and excellent communication skills in English. Knowledge of DevOps methodologies, database manipulation, and troubleshooting is essential.