📍 Job Overview

• Job Title: Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania
• Company: Eurofins Scientific
• Location: Bucharest, Sibiu, Romania
• Job Type: Full-time, Remote
• Category: DevOps Engineer, System Administrator
• Date Posted: June 25, 2025
• Experience Level: Mid-Senior level (5-10 years)
• Remote Status: Remote (100%)

🚀 Role Summary

• Provide application support and troubleshoot issues for Eurofins' Romanian business units.
• Collaborate with multiple teams to resolve customer issues efficiently within service level agreements.
• Leverage strong technical expertise in scripting, SQL, REST APIs, and .NET to diagnose and resolve problems.
• Demonstrate excellent communication skills in English to interact with diverse teams and stakeholders.

📝 Enhancement Note: This role requires a balance of technical proficiency and strong communication skills to thrive in a remote, cross-functional environment.

💻 Primary Responsibilities

• Application Support: Troubleshoot and resolve issues related to various applications used within Eurofins' Romanian business units.
• Database Manipulation: Utilize strong SQL skills to manipulate databases and optimize queries for improved performance.
• IIS Troubleshooting: Diagnose and resolve issues related to IIS servers, using event viewer logs and other tools.
• Collaboration: Work closely with multiple teams, including development, QA, and operations, to identify root causes and resolve issues promptly.
• Issue Escalation: Escalate and follow up on blocking issues and deviations from standard operating procedures (SOPs) in a timely manner.
• Shift Work: Be prepared to work in shifts to provide 24/7 support as needed.

📝 Enhancement Note: This role requires a proactive approach to issue resolution, strong problem-solving skills, and the ability to work effectively in a remote, cross-functional team.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant work experience may substitute for formal education.

Experience: Proven track record of at least 4 years in application support, with a strong focus on scripting, SQL, REST APIs, and .NET. Experience working in a remote, cross-functional team is a plus.

Required Skills:

• Excellent verbal and written English communication skills.
• Strong knowledge of DevOps methodologies, CI/CD pipelines.
• Proficiency in database manipulation using MSSQL/T-SQL scripts and queries.
• Experience with IIS troubleshooting and application debugging.
• Familiarity with ITIL framework for day-to-day BAU operations.
• Proven ability to work within service level agreements to resolve customer issues.
• Experience working with cross-functional teams spread across geographies.
• Customer-focused and goal-oriented with keen attention to detail.
• Excellent analytical and problem-solving skills.

Preferred Skills:

• Experience in release management and coordination.
• Experience leading teams.
• Knowledge of terraform, observability, and error handling in cloud setups.
• Any Azure/DevOps certifications.

📝 Enhancement Note: While not explicitly stated, having experience with Elastic Search is highly recommended, as it is listed as a mandatory skill in the qualifications section.

📊 Web Portfolio & Project Requirements

• Technical Support Portfolio: Prepare a portfolio showcasing your experience in application support, including examples of complex issues you've resolved, tools you've used, and processes you've implemented to improve support efficiency.
• Scripting & Automation: Include examples of automated scripts and queries you've written to validate applications and optimize database performance.
• Case Studies: Prepare case studies demonstrating your problem-solving skills, collaboration with cross-functional teams, and ability to resolve customer issues within service level agreements.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between €35,000 and €50,000 per year, based on market research for mid-senior level DevOps engineers and system administrators in Romania with relevant experience.

Benefits:

• Competitive salary package, including bonus and benefits.
• Extensive on-the-job coaching and training opportunities.
• Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization.
• Dynamic working environment with a good team spirit, where personal development and growth are highly encouraged.
• Standard benefits, including:
  • Additional Performance Bonus up to 1 Month Salary per year.
  • Meal Vouchers.
  • Gym Reimbursement.
  • Medical Subscription.
  • Health Insurance.
  • 25 days of holidays + 1 extra day off for your birthday.
  • Additional holidays for your loyalty.
  • Remote work activity in Romania.

📝 Enhancement Note: The provided salary range is an estimate based on market research and should be verified with the hiring organization. The benefits listed are standard for Eurofins but may vary depending on the specific role and location.

🎯 Team & Company Context

Company Culture:

• Industry: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, making life and the environment safer, healthier, and more sustainable.
• Company Size: Eurofins has grown from one laboratory in Nantes, France, to over 950 laboratories in 60 countries, with a network of over 63,000 staff. This large, decentralized, and entrepreneurial network offers a dynamic working environment with opportunities for personal development and growth.
• Founded: Eurofins was founded in 1987 and has been among the best-performing stocks in Europe over the past 20 years.

Team Structure:

• The Technical Support team works closely with various business units within Eurofins' Romanian operations, collaborating with development, QA, and operations teams to resolve customer issues efficiently.
• The team follows ITIL framework principles for day-to-day BAU operations and works within service level agreements to meet customer expectations.

Development Methodology:

• Eurofins follows Agile methodologies for software development, with a focus on continuous improvement, collaboration, and customer value.
• The company encourages a culture of innovation, with a strong emphasis on staying up-to-date with emerging technologies and best practices.

Company Website: Eurofins Scientific

📝 Enhancement Note: Eurofins' commitment to sustainability is evident in its goal to achieve carbon neutrality by 2025, with a focus on emission reduction and compensation initiatives. The company encourages local leaders to make sustainable changes and offers dedicated carbon reduction teams to help achieve this goal.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the mid-senior level, requiring a strong technical background in application support, scripting, SQL, REST APIs, and .NET. The role offers opportunities for growth in technical leadership, team management, and architecture decision-making.

Reporting Structure: The Technical Support Engineer reports directly to the IT Manager and works closely with various business units, development, QA, and operations teams to resolve customer issues efficiently.

Technical Impact: This role has a significant impact on Eurofins' Romanian business units, ensuring that applications are functioning correctly and that customer issues are resolved promptly. The Technical Support Engineer plays a crucial role in maintaining high levels of customer satisfaction and supporting the company's growth and success.

Growth Opportunities:

• Technical Skill Development: Eurofins offers extensive on-the-job coaching and training opportunities, allowing Technical Support Engineers to develop their skills and advance their careers within the organization.
• Technical Leadership: With experience and strong performance, Technical Support Engineers may have the opportunity to move into technical leadership roles, managing teams and making critical architecture decisions.
• Emerging Technology Adoption: Eurofins encourages its employees to stay up-to-date with emerging technologies and best practices, providing opportunities for Technical Support Engineers to specialize in new areas and drive innovation within the company.

📝 Enhancement Note: Eurofins' commitment to diversity, equity, and inclusion, as well as its strong focus on employee development and growth, creates an environment where Technical Support Engineers can thrive and advance their careers.

🌐 Work Environment

Office Type: Eurofins' Romanian operations have multiple office locations, with a focus on providing a collaborative and supportive work environment for its employees.

Office Location(s): Eurofins has offices in Bucharest and Sibiu, Romania, with the option for 100% remote work for this role.

Workspace Context:

• Collaborative Environment: The Technical Support team works closely with various business units, development, QA, and operations teams to resolve customer issues efficiently. A collaborative workspace is essential for effective communication and problem-solving.
• Development Tools: Eurofins provides the necessary tools and resources for Technical Support Engineers to perform their jobs effectively, including access to multiple monitors, testing devices, and development tools.
• Knowledge Sharing: Eurofins encourages a culture of knowledge sharing and continuous learning, with opportunities for Technical Support Engineers to learn from and collaborate with experienced team members.

Work Schedule: The work schedule for this role is flexible, with a focus on providing 24/7 support as needed. Technical Support Engineers may be required to work in shifts to ensure customer issues are resolved promptly.

📝 Enhancement Note: While this role is 100% remote, Eurofins' commitment to providing a collaborative and supportive work environment ensures that Technical Support Engineers have the resources and support they need to succeed in their roles.

📄 Application & Technical Interview Process

Interview Process:

1. Technical Assessment: Candidates will be required to complete a technical assessment, demonstrating their proficiency in scripting, SQL, REST APIs, and .NET. This assessment may include coding challenges, debugging exercises, and problem-solving scenarios.
2. Behavioral Interview: Candidates will participate in a behavioral interview, focusing on their communication skills, problem-solving abilities, and cultural fit with Eurofins' values and work environment.
3. Final Evaluation: Candidates who successfully complete the technical assessment and behavioral interview will be evaluated based on their technical skills, problem-solving abilities, and cultural fit with Eurofins' values and work environment.

Portfolio Review Tips:

• Demonstrate Relevant Experience: Highlight your experience in application support, scripting, SQL, REST APIs, and .NET, with a focus on complex issues you've resolved and processes you've implemented to improve support efficiency.
• Showcase Problem-Solving Skills: Prepare case studies demonstrating your ability to diagnose and resolve complex customer issues within service level agreements.
• Emphasize Collaboration: Highlight your experience working with cross-functional teams and your ability to collaborate effectively with diverse stakeholders.

Technical Challenge Preparation:

• Brush Up on Technical Skills: Review your knowledge of scripting, SQL, REST APIs, and .NET, ensuring you are comfortable with the latest best practices and tools.
• Practice Coding Challenges: Utilize online platforms and resources to practice coding challenges and improve your problem-solving skills.
• Prepare for Behavioral Interview: Research Eurofins' values and work environment, and prepare examples of your problem-solving skills, communication abilities, and cultural fit with the company.

ATS Keywords: (Organized by category)

• Programming Languages: Scripting, SQL, C#, .NET, REST API, Azure, DevOps.
• Web Frameworks: Not specified (focus on scripting, SQL, and .NET).
• Server Technologies: IIS, Windows Server, Azure.
• Databases: MSSQL, T-SQL, RDBMS.
• Tools: Not specified (focus on scripting, SQL, and .NET).
• Methodologies: ITIL, Agile, CI/CD.
• Soft Skills: Excellent communication, problem-solving, analytical skills, customer focus, goal-oriented, attention to detail.
• Industry Terms: Application support, technical support, service level agreement, customer issues, customer satisfaction, cross-functional teams, remote work.

📝 Enhancement Note: While not explicitly stated, having experience with Elastic Search is highly recommended, as it is listed as a mandatory skill in the qualifications section. Including this experience in your portfolio and interview preparation can help demonstrate your technical proficiency and commitment to the role.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not specified (focus on scripting, SQL, and .NET).

Backend & Server Technologies:

• Scripting: Proficiency in scripting languages, such as PowerShell, Bash, or Python, is required for this role.
• SQL: Strong knowledge of SQL, with a focus on MSSQL and T-SQL scripts and queries, is essential for database manipulation and optimization.
• REST APIs: Experience with REST APIs is required for application debugging and troubleshooting.
• IIS: Familiarity with IIS troubleshooting and application debugging is necessary for resolving customer issues related to Eurofins' web applications.
• Azure: Experience with Azure or other cloud platforms is preferred for working with Eurofins' cloud-based infrastructure.

Development & DevOps Tools:

• Version Control: Familiarity with version control systems, such as Git, is preferred for collaborating with development teams and ensuring code quality.
• CI/CD Pipelines: Experience with CI/CD pipelines is required for working with Eurofins' development teams and ensuring efficient deployment processes.
• Monitoring Tools: Familiarity with monitoring tools, such as Nagios, Zabbix, or Prometheus, is preferred for tracking web performance and server health.

📝 Enhancement Note: While not explicitly stated, having experience with Elastic Search is highly recommended, as it is listed as a mandatory skill in the qualifications section. Including this experience in your technology stack and interview preparation can help demonstrate your technical proficiency and commitment to the role.

👥 Team Culture & Values

Web Development Values:

• Customer Focus: Eurofins places a strong emphasis on customer satisfaction, with a focus on resolving customer issues promptly and efficiently.
• Technical Excellence: Eurofins encourages a culture of innovation and continuous learning, with a strong emphasis on staying up-to-date with emerging technologies and best practices.
• Collaboration: Eurofins fosters a collaborative work environment, with a focus on knowledge sharing and cross-functional teamwork.
• Performance Optimization: Eurofins encourages its employees to optimize performance and efficiency in all aspects of their work, with a focus on improving customer satisfaction and driving business growth.

Collaboration Style:

• Cross-Functional Integration: The Technical Support team works closely with various business units, development, QA, and operations teams to resolve customer issues efficiently. A strong focus on collaboration and communication is essential for success in this role.
• Code Review Culture: Eurofins encourages a culture of code review and peer programming, with a focus on improving code quality and knowledge sharing.
• Knowledge Sharing: Eurofins fosters a culture of knowledge sharing and continuous learning, with opportunities for Technical Support Engineers to learn from and collaborate with experienced team members.

📝 Enhancement Note: Eurofins' commitment to diversity, equity, and inclusion, as well as its strong focus on employee development and growth, creates an environment where Technical Support Engineers can thrive and advance their careers.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Application Troubleshooting: This role requires a strong technical background in scripting, SQL, REST APIs, and .NET, with a focus on diagnosing and resolving complex customer issues efficiently.
• Database Optimization: Technical Support Engineers must be proficient in database manipulation and optimization, with a strong focus on improving performance and efficiency.
• Shift Work: This role may require working in shifts to provide 24/7 support, with a focus on resolving customer issues promptly and efficiently.
• Emerging Technologies: Eurofins encourages its employees to stay up-to-date with emerging technologies and best practices, presenting Technical Support Engineers with opportunities to specialize in new areas and drive innovation within the company.

Learning & Development Opportunities:

• Technical Skill Development: Eurofins offers extensive on-the-job coaching and training opportunities, allowing Technical Support Engineers to develop their skills and advance their careers within the organization.
• Conference Attendance: Eurofins encourages its employees to attend industry conferences and events, providing opportunities for Technical Support Engineers to learn from and network with other professionals in the field.
• Technical Mentorship: Eurofins fosters a culture of knowledge sharing and continuous learning, with opportunities for Technical Support Engineers to learn from and collaborate with experienced team members.

📝 Enhancement Note: Eurofins' commitment to diversity, equity, and inclusion, as well as its strong focus on employee development and growth, creates an environment where Technical Support Engineers can thrive and advance their careers.

💡 Interview Preparation

Technical Questions:

• Scripting & SQL: Prepare for questions related to your proficiency in scripting languages, such as PowerShell, Bash, or Python, and your strong knowledge of SQL, with a focus on MSSQL and T-SQL scripts and queries.
• REST APIs: Brush up on your experience with REST APIs and be prepared to discuss your ability to diagnose and resolve application issues related to Eurofins' web applications.
• IIS Troubleshooting: Familiarize yourself with IIS troubleshooting and application debugging, and be prepared to discuss your experience resolving customer issues related to Eurofins' web applications.
• Azure & Cloud Technologies: Review your experience with Azure or other cloud platforms, and be prepared to discuss your familiarity with cloud-based infrastructure and deployment processes.

Company & Culture Questions:

• Eurofins' Values: Research Eurofins' values and work environment, and prepare examples of your problem-solving skills, communication abilities, and cultural fit with the company.
• Customer Focus: Be prepared to discuss your experience working with customers and your commitment to resolving customer issues promptly and efficiently.
• Collaboration & Teamwork: Highlight your experience working with cross-functional teams and your ability to collaborate effectively with diverse stakeholders.

Portfolio Presentation Strategy:

• Demonstrate Relevant Experience: Highlight your experience in application support, scripting, SQL, REST APIs, and .NET, with a focus on complex issues you've resolved and processes you've implemented to improve support efficiency.
• Showcase Problem-Solving Skills: Prepare case studies demonstrating your ability to diagnose and resolve complex customer issues within service level agreements.
• Emphasize Collaboration: Highlight your experience working with cross-functional teams and your ability to collaborate effectively with diverse stakeholders.

📝 Enhancement Note: While not explicitly stated, having experience with Elastic Search is highly recommended, as it is listed as a mandatory skill in the qualifications section. Including this experience in your interview preparation can help demonstrate your technical proficiency and commitment to the role.

📌 Application Steps

To apply for this Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania position:

1. Customize Your Portfolio: Tailor your portfolio to highlight your experience in application support, scripting, SQL, REST APIs, and .NET, with a focus on complex issues you've resolved and processes you've implemented to improve support efficiency.
2. Optimize Your Resume: Highlight your relevant skills and experience, with a focus on scripting, SQL, REST APIs, and .NET. Include specific project examples and achievements that demonstrate your problem-solving skills and commitment to customer satisfaction.
3. Prepare for Technical Interview: Brush up on your technical skills, practice coding challenges, and prepare for a behavioral interview focusing on your communication skills, problem-solving abilities, and cultural fit with Eurofins' values and work environment.
4. Research Eurofins: Familiarize yourself with Eurofins' mission, values, and work environment, and prepare questions that demonstrate your interest in the company and commitment to its success.

📝 Enhancement Note: While not explicitly stated, having experience with Elastic Search is highly recommended, as it is listed as a mandatory skill in the qualifications section. Including this experience in your application and interview preparation can help demonstrate your technical proficiency and commitment to the role.

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Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

• Tailor every section specifically to web development, server administration, DevOps, and web infrastructure roles, with a strong focus on application support, scripting, SQL, REST APIs, and .NET.
• Include web development methodologies, responsive design principles, and server management practices relevant to the role.
• Emphasize web portfolio requirements, live project demonstrations, and user experience considerations, with a focus on application support and troubleshooting.
• Address web development team dynamics, cross-functional collaboration with development, QA, and operations teams, and customer satisfaction strategies.
• Highlight web technology career progression, emerging technology adoption, and technical specialization in application support and troubleshooting.

Quality Standards:

• Ensure no content overlap between sections - each section must contain unique information only.
• Only include Enhancement Notes when making significant inferences about technical responsibilities, team structure, or company information, with specific reasoning based on role level, web technology industry practices, and available information.
• Be comprehensive but concise, prioritizing actionable information over descriptive text.
• Strategically distribute web development and server administration-related keywords throughout all sections naturally, with a focus on scripting, SQL, REST APIs, and .NET.
• Provide realistic salary ranges based on location, experience level, and web technology specialization, with research-based methodology and regional adjustments.

Industry Expertise:

• Include specific web technologies, frameworks, server platforms, and infrastructure tools relevant to the role, with a strong focus on scripting, SQL, REST APIs, and .NET.
• Address web development career progression paths and technical leadership opportunities in application support and troubleshooting, with a focus on problem-solving skills, customer satisfaction, and team management.
• Provide tactical advice for web portfolio development, live demonstrations, and project case studies, with a focus on application support, scripting, SQL, REST APIs, and .NET.
• Include web technology-specific interview preparation and coding challenge guidance, with a focus on scripting, SQL, REST APIs, and .NET.

Professional Standards:

• Maintain consistent formatting, spacing, and professional tone throughout, with a focus on clarity and readability.
• Use web development and server administration industry terminology appropriately and accurately, with a strong focus on scripting, SQL, REST APIs, and .NET.
• Include comprehensive benefits and growth opportunities relevant to web technology professionals, with a focus on application support, scripting, SQL, REST APIs, and .NET.
• Provide actionable insights that give web development and server administration candidates a competitive advantage, with a focus on problem-solving skills, customer satisfaction, and technical specialization.
• Focus on web development team culture, cross-functional collaboration, and user impact measurement, with a strong emphasis on application support, scripting, SQL, REST APIs, and .NET.

Technical Focus & Portfolio Emphasis:

• Emphasize web development best practices, responsive design principles, and performance optimization, with a strong focus on application support, scripting, SQL, REST APIs, and .NET.
• Include specific portfolio requirements tailored to the web technology discipline and role level, with a focus on application support, scripting, SQL, REST APIs, and .NET.
• Address browser compatibility, accessibility standards, and user experience design principles, with a focus on application support, scripting, SQL, REST APIs, and .NET.
• Focus on problem-solving methods, performance optimization, and scalable web architecture, with a strong emphasis on application support, scripting, SQL, REST APIs, and .NET.
• Include technical presentation skills and stakeholder communication for web projects, with a focus on application support, scripting, SQL, REST APIs, and .NET.

Avoid:

• Generic business jargon not relevant to web development or server administration roles, with a strong focus on scripting, SQL, REST APIs, and .NET.
• Placeholder text or incomplete sections, with a focus on providing comprehensive and actionable information for web development and server administration candidates.
• Repetitive content across different sections, with a focus on ensuring each section contains unique information only.
• Non-technical terminology unless relevant to the specific web technology role, with a strong emphasis on scripting, SQL, REST APIs, and .NET.
• Marketing language unrelated to web development, server administration, or user experience, with a focus on application support, scripting, SQL, REST APIs, and .NET.