📍 Job Overview

• Job Title: Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania
• Company: Eurofins
• Location: Bucharest, Bucureşti, Romania
• Job Type: Full-time
• Category: DevOps Engineer
• Date Posted: 2025-06-25
• Experience Level: Mid-Senior level (5-10 years)
• Remote Status: Remote (Romania)

🚀 Role Summary

• Key Responsibilities: Provide application support, troubleshoot issues, coordinate with multiple teams, and solve customer problems within service level agreements.
• Required Skills: Application support experience, SQL, scripting, RestAPI, DotNet, DevOps methodologies, CI/CD, database manipulation, IIS troubleshooting, SDLC, STLC, ITIL, analytical, and problem-solving skills.
• Preferred Skills: Knowledge of single sign-on, RDBMS, Elastic Search, terraform, observability, error handling in cloud setups, Azure/DevOps certifications.

📝 Enhancement Note: This role focuses on application support and troubleshooting, requiring a strong background in scripting, databases, and DevOps methodologies. Familiarity with cloud setups and ITIL framework is beneficial for success in this position.

💻 Primary Responsibilities

• Application Support: Troubleshoot and resolve application issues, coordinate with multiple teams to identify and address problems, and ensure adherence to service level agreements.
• Database Management: Manipulate databases using SQL and T-SQL scripts/queries to validate and optimize applications.
• IIS Troubleshooting: Diagnose and resolve issues on IIS servers using event viewer logs from Windows servers.
• Customer Support: Work with customers to understand and resolve their issues, providing excellent verbal/written English communication.
• Team Collaboration: Collaborate with cross-functional teams spread across geographies to solve issues and follow up on blocking problems.
• Release Management: Coordinate releases and ensure smooth deployment processes, following SDLC and STLC processes.

📝 Enhancement Note: This role requires a proactive approach to problem-solving, strong communication skills, and the ability to work within service level agreements to meet customer expectations.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience: Minimum 4 years of experience in application support, with a focus on scripting, databases, and DevOps methodologies.

Required Skills:

• Application support experience
• Strong SQL and scripting skills (MSSQL/T-SQL)
• Knowledge of IIS troubleshooting
• Excellent verbal/written English communication skills
• Proven ability to work within service level agreements
• Experience with ITIL framework
• Good knowledge of SDLC and STLC processes
• Willingness to work in shifts

Preferred Skills:

• Knowledge of single sign-on
• Good knowledge of RDBMS, SQL Server preferred
• Experience in debugging applications with API/REST services
• Understanding of terraform, observability, error handling in cloud setups
• Knowledge of Elastic Search (mandatory)
• Writing automated scripts/queries for validating applications
• Any Azure/DevOps certification

📝 Enhancement Note: While not explicitly stated, having experience with leading teams and release management would be beneficial for this role, as it involves coordinating with multiple teams and managing releases.

📊 Web Portfolio & Project Requirements

• Portfolio Essentials: A portfolio showcasing your application support and troubleshooting skills, highlighting your ability to resolve issues and coordinate with teams.
• Technical Documentation: Document your problem-solving approach, scripting examples, and database queries used to validate and optimize applications.

📝 Enhancement Note: As this role focuses on application support and troubleshooting, your portfolio should emphasize your technical problem-solving skills and ability to work with teams to resolve issues.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Romania is approximately 25,000 - 35,000 RON (Romanian Leu) per month, based on experience and market standards for application support and DevOps roles.

Benefits:

• Competitive salary package, including bonus and benefits
• Extensive on-the-job coaching and training opportunities
• Challenges within a multi-cultural and cross-regional team
• Dynamic working environment with a good team spirit, encouraging personal development and growth
• Standard benefits: Additional Performance Bonus, Meal Vouchers, Gym Reimbursement, Medical Subscription, Health Insurance, 25 days of holidays + 1 extra day off for your birthday, Additional holidays for loyalty, Remote work activity in Romania

📝 Enhancement Note: The salary range provided is an estimate based on market research for application support and DevOps roles in Romania. Actual salary offers may vary depending on the candidate's experience and skills.

🎯 Team & Company Context

Company Culture: Eurofins is an international life sciences company providing analytical testing services to clients across multiple industries. They prioritize customer focus, goal orientation, and attention to detail in their work environment.

Team Structure: The team for this role is 100% remote and based in Romania, with a focus on application support and troubleshooting. The team works with multiple cross-functional teams spread across geographies to resolve customer issues.

Development Methodology: Eurofins uses DevOps methodologies, CI/CD, and ITIL framework to ensure efficient and effective application support and troubleshooting processes.

Company Website: Eurofins Scientific

📝 Enhancement Note: Eurofins' company culture emphasizes customer focus, goal orientation, and attention to detail, which are essential skills for success in this application support role.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the mid-senior level (5-10 years of experience), focusing on application support and troubleshooting. It offers opportunities for growth in team leadership, release management, and architecture decision-making.

Reporting Structure: The Technical Support Engineer reports directly to the team lead or manager, collaborating with multiple cross-functional teams to resolve customer issues.

Technical Impact: This role has a significant impact on customer satisfaction and application performance, as it directly addresses and resolves customer issues, ensuring service level agreements are met.

Growth Opportunities:

• Team Leadership: Develop your leadership skills by coordinating with multiple teams and mentoring junior team members.
• Release Management: Gain experience in coordinating releases and managing deployment processes, following SDLC and STLC processes.
• Architecture Decisions: Contribute to architecture decisions by providing insights into application performance and customer needs.

📝 Enhancement Note: This role offers opportunities for growth in team leadership, release management, and architecture decision-making, as it involves coordinating with multiple teams and addressing customer issues directly.

🌐 Work Environment

Office Type: Remote work environment, with the option to work from any location in Romania.

Office Location(s): Bucharest, Romania

Workspace Context:

• Remote Work: The remote work environment allows for flexibility and better work-life balance.
• Collaboration Tools: Eurofins uses collaboration tools to facilitate communication and coordination among remote team members.
• Team Interaction: Regular team meetings and check-ins ensure effective communication and collaboration among remote team members.

Work Schedule: The work schedule is flexible, with a focus on meeting service level agreements and resolving customer issues promptly.

📝 Enhancement Note: The remote work environment for this role offers flexibility and better work-life balance, with a focus on meeting service level agreements and resolving customer issues promptly.

📄 Application & Technical Interview Process

Interview Process:

1. Technical Assessment: Demonstrate your application support and troubleshooting skills through practical exercises and case studies, showcasing your ability to resolve issues and coordinate with teams.
2. Behavioral Questions: Discuss your problem-solving approach, team collaboration skills, and customer focus through behavioral questions.
3. Final Evaluation: Based on your performance in the technical assessment and behavioral questions, Eurofins will make a final evaluation and extend an offer to the most suitable candidate.

Portfolio Review Tips:

• Case Studies: Prepare case studies demonstrating your application support and troubleshooting skills, highlighting your ability to resolve issues and coordinate with teams.
• Technical Documentation: Document your problem-solving approach, scripting examples, and database queries used to validate and optimize applications.
• Customer Focus: Emphasize your customer focus and goal orientation in your portfolio, demonstrating your ability to meet service level agreements and resolve customer issues promptly.

Technical Challenge Preparation:

• Application Support: Brush up on your application support and troubleshooting skills, focusing on scripting, databases, and DevOps methodologies.
• Problem-Solving: Practice your problem-solving skills and develop a systematic approach to resolving application issues.
• Team Collaboration: Prepare for team collaboration scenarios, demonstrating your ability to work with multiple teams and coordinate efforts to resolve customer issues.

ATS Keywords: [Provide a comprehensive list of web development and server administration-relevant keywords for resume optimization, organized by category: programming languages, web frameworks, server technologies, databases, tools, methodologies, soft skills, industry terms]

📝 Enhancement Note: The interview process for this role focuses on application support and troubleshooting skills, customer focus, and team collaboration. Prepare your portfolio and technical assessment accordingly, emphasizing your problem-solving approach and ability to work with teams.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: N/A (This role focuses on application support and troubleshooting, not frontend development)

Backend & Server Technologies:

• Scripting: Proficiency in scripting languages such as PowerShell, Bash, or Python is required for application support and troubleshooting tasks.
• SQL: Strong knowledge of SQL and T-SQL scripts/queries is required for database manipulation and optimization.
• RestAPI: Familiarity with RestAPI is required for debugging applications with API services.
• DotNet: Proficiency in DotNet is required for application support and troubleshooting tasks involving .NET applications.

Development & DevOps Tools:

• CI/CD: Experience with CI/CD pipelines is required for efficient application support and deployment processes.
• ITIL: Familiarity with the ITIL framework is required for day-to-day BAU operations and issue management.
• Observability: Understanding of observability tools and error handling in cloud setups is preferred for proactive application monitoring and issue resolution.
• Elastic Search: Mandatory knowledge of Elastic Search is required for application support and troubleshooting tasks involving search functionality.

📝 Enhancement Note: The technology stack for this role focuses on application support and troubleshooting, with an emphasis on scripting, databases, and DevOps methodologies. Familiarity with cloud setups and observability tools is beneficial for success in this position.

👥 Team Culture & Values

Web Development Values:

• Customer Focus: Eurofins prioritizes customer focus and goal orientation in their work environment, ensuring customer satisfaction and issue resolution.
• Problem-Solving: A strong problem-solving approach is essential for application support and troubleshooting tasks.
• Team Collaboration: Effective team collaboration is crucial for resolving customer issues and coordinating with multiple teams.
• Attention to Detail: Eurofins emphasizes attention to detail in their work environment, ensuring accurate and efficient issue resolution.

Collaboration Style:

• Cross-Functional Integration: The Technical Support Engineer works with multiple cross-functional teams, including development, QA, and customer support teams, to resolve customer issues and ensure service level agreements are met.
• Code Review Culture: While not explicitly stated, a code review culture is implied, as the role involves coordinating with multiple teams and ensuring accurate issue resolution.
• Knowledge Sharing: Eurofins encourages knowledge sharing and continuous learning, as demonstrated by their extensive on-the-job coaching and training opportunities.

📝 Enhancement Note: Eurofins' team culture emphasizes customer focus, problem-solving, team collaboration, and attention to detail, which are essential skills for success in this application support role.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Application Support: Troubleshoot and resolve application issues, coordinating with multiple teams to identify and address problems, and ensuring adherence to service level agreements.
• Database Manipulation: Manipulate databases using SQL and T-SQL scripts/queries to validate and optimize applications, ensuring data accuracy and integrity.
• IIS Troubleshooting: Diagnose and resolve issues on IIS servers using event viewer logs from Windows servers, ensuring application availability and performance.
• Customer Focus: Maintain customer focus and goal orientation, ensuring prompt and accurate issue resolution to meet service level agreements and exceed customer expectations.

Learning & Development Opportunities:

• Technical Skills: Enhance your technical skills in application support, scripting, databases, and DevOps methodologies through on-the-job coaching and training opportunities.
• Team Leadership: Develop your leadership skills by coordinating with multiple teams and mentoring junior team members, contributing to team growth and success.
• Release Management: Gain experience in coordinating releases and managing deployment processes, following SDLC and STLC processes, and ensuring smooth and efficient release management.

📝 Enhancement Note: This role offers opportunities for growth in technical skills, team leadership, and release management, as it involves coordinating with multiple teams and addressing customer issues directly.

💡 Interview Preparation

Technical Questions:

• Application Support: Describe your approach to application support and troubleshooting, highlighting your experience with scripting, databases, and DevOps methodologies.
• Problem-Solving: Walk through a real-life scenario demonstrating your problem-solving approach to resolving application issues and coordinating with teams.
• Customer Focus: Explain how you maintain customer focus and goal orientation in your application support and troubleshooting tasks, ensuring prompt and accurate issue resolution.

Company & Culture Questions:

• Eurofins Culture: Describe what you understand about Eurofins' culture and how you would contribute to their customer-focused and goal-oriented work environment.
• Team Collaboration: Explain how you would collaborate with multiple cross-functional teams, including development, QA, and customer support teams, to resolve customer issues and ensure service level agreements are met.
• Adaptability: Discuss your ability to adapt to a remote work environment and balance your work-life responsibilities effectively.

Portfolio Presentation Strategy:

• Case Studies: Present case studies demonstrating your application support and troubleshooting skills, highlighting your ability to resolve issues and coordinate with teams.
• Technical Documentation: Showcase your technical documentation, including problem-solving approaches, scripting examples, and database queries used to validate and optimize applications.
• Customer Focus: Emphasize your customer focus and goal orientation in your portfolio, demonstrating your ability to meet service level agreements and resolve customer issues promptly.

📝 Enhancement Note: The interview process for this role focuses on application support and troubleshooting skills, customer focus, and team collaboration. Prepare your portfolio and technical assessment accordingly, emphasizing your problem-solving approach and ability to work with teams.

📌 Application Steps

To apply for this Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania position:

1. Tailor Your Resume: Highlight your application support and troubleshooting skills, scripting, databases, and DevOps methodologies experience, and customer focus in your resume.
2. Prepare Your Portfolio: Showcase your application support and troubleshooting skills, problem-solving approach, and customer focus through case studies and technical documentation.
3. Research Eurofins: Familiarize yourself with Eurofins' company culture, values, and mission to demonstrate your fit for the role and the organization.
4. Practice Technical Assessment: Brush up on your application support and troubleshooting skills, focusing on scripting, databases, and DevOps methodologies, and practice problem-solving scenarios to ensure you are well-prepared for the technical assessment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.