Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania

📍 Job Overview

• Job Title: Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania
• Company: Eurofins Scientific
• Location: Bucharest, Bucureşti, Romania
• Job Type: Full-time
• Category: DevOps Engineer
• Date Posted: 2025-06-25
• Experience Level: Mid-Senior level (5-10 years)
• Remote Status: Remote (Romania)

🚀 Role Summary

• Key Responsibilities:

  • Provide application support and troubleshoot issues, coordinating with multiple teams to resolve customer problems.
  • Adhere to service level agreements and escalate blocking issues as needed.
  • Work within SDLC and STLC processes, following ITIL framework for day-to-day operations.
  • Demonstrate excellent communication, analytical, and problem-solving skills.
  • Collaborate with cross-functional teams spread across geographies.

• Key Skills:

  • Proven experience in application support (4+ years).
  • Strong knowledge of SQL and DevOps methodologies.
  • Familiarity with IIS troubleshooting and release management.
  • Experience working with cross-functional teams and coordinating with multiple teams.

📝 Enhancement Note: This role requires a good balance of technical expertise and strong communication skills to effectively troubleshoot application issues and collaborate with various teams.

💻 Primary Responsibilities

• Application Support & Troubleshooting:

  • Diagnose and resolve application issues, coordinating with relevant teams to find solutions.
  • Ensure adherence to service level agreements and follow up on issue deviations from SOPs.
  • Escalate and manage blocking issues, providing timely updates and solutions.

• Database Manipulation & IIS Troubleshooting:

  • Utilize strong SQL skills to manipulate databases and write queries for application validation.
  • Troubleshoot IIS-related issues, using event viewer logs from Windows server.

• Teamwork & Collaboration:

  • Work with cross-functional teams, assisting in day-to-day BAU operations, and coordinating release management.
  • Provide excellent customer support, focusing on goal orientation and attention to detail.

📝 Enhancement Note: This role requires a proactive approach to troubleshooting, strong communication skills, and the ability to work effectively within a team to resolve application issues and maintain customer satisfaction.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, IT, or a related field. Relevant work experience may substitute for formal education.

Experience:

• Minimum 4 years of experience in application support.
• Proven experience in working with cross-functional teams and coordinating with multiple teams.

Required Skills:

• Excellent verbal/written English communication skills.
• Strong knowledge of SQL and DevOps methodologies.
• Familiarity with IIS troubleshooting and release management.
• Experience with ITIL framework for day-to-day operations.
• Experience in working with cross-functional teams spread across geographies.

Preferred Skills:

• Knowledge of single sign-on and understanding of terraform, observability, and error handling in cloud setups.
• Experience with Elastic Search and writing automated scripts/queries for application validation.
• Any Azure/DevOps certification.

📝 Enhancement Note: While not explicitly stated, having experience with cloud platforms (e.g., Azure) and understanding of CI/CD pipelines would be beneficial for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate strong SQL skills by showcasing database manipulation projects or queries.
• Highlight application support and troubleshooting experiences, emphasizing problem-solving skills and customer focus.
• Include examples of collaboration with cross-functional teams and successful issue resolution.

Technical Documentation:

• Provide documentation of past projects, focusing on application support, database manipulation, and IIS troubleshooting.
• Include any relevant certifications or training in DevOps methodologies, SQL, or ITIL.

📝 Enhancement Note: While a portfolio is not explicitly required, demonstrating relevant skills and experiences through case studies or examples would strengthen the application.

💵 Compensation & Benefits

Salary Range: Based on market research and regional adjustments, the estimated salary range for this role in Romania is approximately 25,000 - 35,000 RON per month (gross). This range accounts for the candidate's experience level and the company's size and industry.

Benefits:

• Competitive salary package, including bonus and benefits.
• Extensive on-the-job coaching and training opportunities.
• Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization.
• Dynamic working environment with good team spirit, encouraging personal development and growth.

Working Hours: Full-time position, with a standard workweek of 40 hours. The role may require working in shifts and being available for on-call duties.

📝 Enhancement Note: The provided salary range is an estimate based on market research and regional adjustments. Actual salary offers may vary depending on the candidate's experience, skills, and the company's internal compensation structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Eurofins Scientific operates in the life sciences industry, providing analytical testing services to clients across multiple industries, including food, environment, pharmaceuticals, and cosmetics. This role is part of the company's IT department, supporting its business operations.

Company Size: Eurofins Scientific is a large, international organization with over 63,000 staff across a decentralized and entrepreneurial network of over 950 laboratories in 60 countries. This role is part of a global team, collaborating with colleagues across different regions and time zones.

Founded: Eurofins Scientific was founded in 1987 and has since grown to become a global leader in its industry, generating total revenues of EUR 6.95 billion in 2024.

Team Structure:

• The IT department consists of various teams, including application support, infrastructure, and development teams.
• The application support team is responsible for maintaining and troubleshooting the company's applications, ensuring they run smoothly and meet business needs.
• The team structure is likely to be hierarchical, with team leads or managers overseeing the work of individual contributors and providing guidance and support.

Development Methodology:

• Eurofins Scientific follows Agile methodologies for software development and project management.
• The company emphasizes continuous improvement, regular feedback, and collaboration between teams.

Company Website: Eurofins Scientific

📝 Enhancement Note: Eurofins Scientific is a large, international organization with a strong focus on collaboration and continuous improvement. This role offers the opportunity to work in a dynamic, multicultural environment and contribute to the company's mission of making life and the environment safer, healthier, and more sustainable.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the mid-senior level, requiring a solid foundation in application support, database manipulation, and DevOps methodologies. The candidate should have proven experience in troubleshooting application issues and collaborating with cross-functional teams.

Reporting Structure: The Technical Support Engineer reports to the Application Support Team Lead or Manager, who oversees the team's work and ensures that service level agreements are met. The role may involve coordinating with other teams, such as development and infrastructure teams, to resolve application issues.

Technical Impact: This role has a direct impact on the company's business operations, ensuring that its applications run smoothly and meet the needs of its clients. The Technical Support Engineer plays a crucial role in maintaining the company's reputation for high-quality, reliable services.

Growth Opportunities:

• Technical Growth: Develop expertise in application support, database manipulation, and DevOps methodologies, with opportunities to specialize in specific areas or technologies.
• Leadership Development: Demonstrate strong leadership skills and take on mentoring or coaching responsibilities within the team, or progress to a team lead or management role.
• Cross-Functional Collaboration: Work closely with other teams, such as development and infrastructure teams, to gain a broader understanding of the company's technology stack and business operations.

📝 Enhancement Note: This role offers excellent opportunities for career growth and development within a large, international organization. By demonstrating strong technical skills, excellent communication, and effective collaboration, candidates can progress to more senior roles or specialize in specific areas of application support and DevOps.

🌐 Work Environment

Office Type: Eurofins Scientific has multiple office locations worldwide, with this role being 100% remote and available for business in Romania. The company offers a flexible, remote-friendly work environment, with opportunities for collaboration and knowledge sharing between teams.

Office Location(s): The company has offices in Bucharest, Romania, as well as other locations across the country and globally. This role can be performed remotely from any location in Romania.

Workspace Context:

• Remote Work: As this role is 100% remote, the candidate will need a suitable home office setup, including a reliable internet connection, a comfortable workspace, and any necessary equipment.
• Collaboration Tools: Eurofins Scientific uses various collaboration tools, such as Microsoft Teams, for communication and project management. Familiarity with these tools is essential for effective remote work.
• Team Interaction: Despite being a remote role, the candidate will have ample opportunities to interact with team members and other colleagues, both locally and globally, through regular team meetings, one-on-ones, and virtual events.

Work Schedule: This role follows a standard full-time workweek of 40 hours, with the possibility of working in shifts and being available for on-call duties. The work schedule may vary depending on business needs and team requirements.

📝 Enhancement Note: Eurofins Scientific offers a flexible, remote-friendly work environment, allowing candidates to balance their professional and personal lives while collaborating with colleagues across different regions and time zones.

📄 Application & Technical Interview Process

Interview Process:

1. Technical Assessment: A hands-on technical assessment, focusing on SQL, database manipulation, and application troubleshooting skills. The assessment may include scenarios that mimic real-world application support situations.
2. Behavioral Interview: An interview focused on understanding the candidate's problem-solving skills, communication style, and cultural fit within the team. The interview may include questions about past experiences and how the candidate handled challenging application support situations.
3. Final Interview: A meeting with the hiring manager or a panel of interviewers to discuss the candidate's technical skills, cultural fit, and alignment with the company's values and mission. The final interview may also include discussions about the candidate's career goals and growth opportunities within the organization.

Portfolio Review Tips:

• Highlight relevant application support and troubleshooting experiences, focusing on problem-solving skills and customer focus.
• Include examples of collaboration with cross-functional teams and successful issue resolution.
• Demonstrate strong SQL skills and familiarity with IIS troubleshooting through relevant projects or case studies.

Technical Challenge Preparation:

• Brush up on SQL skills, focusing on database manipulation and query writing.
• Familiarize oneself with IIS troubleshooting and release management processes.
• Review the company's technology stack and be prepared to discuss any relevant experience or certifications.

ATS Keywords: (Organized by category)

• Programming Languages: SQL, C#, .NET
• Web Frameworks: ASP.NET, REST API
• Server Technologies: IIS, Windows Server
• Databases: MSSQL, T-SQL
• Tools: Microsoft Teams, Azure DevOps, JIRA
• Methodologies: ITIL, Agile, Scrum
• Soft Skills: Communication, Problem-Solving, Teamwork, Customer Focus
• Industry Terms: Application Support, DevOps, Database Manipulation, IIS Troubleshooting

📝 Enhancement Note: The interview process for this role is likely to be comprehensive, focusing on the candidate's technical skills, problem-solving abilities, and cultural fit within the team. By preparing thoroughly and demonstrating relevant skills and experiences, candidates can increase their chances of success in the interview process.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: (Not applicable, as this role focuses on application support and backend technologies)

Backend & Server Technologies:

• SQL: Strong knowledge of SQL and familiarity with MSSQL/T-SQL scripts and queries are required for this role.
• IIS: Experience with IIS troubleshooting and understanding of event viewer logs from Windows server are essential.
• REST API: Familiarity with REST API and experience debugging applications with API/REST services are preferred.
• DotNet: Proficiency in C# and .NET is required, as the company's applications are primarily developed using these technologies.

Development & DevOps Tools:

• Azure DevOps: Familiarity with Azure DevOps and experience with CI/CD pipelines are preferred, as the company uses Azure DevOps for project management and deployment automation.
• Elastic Search: Knowledge of Elastic Search is mandatory, as the company uses Elastic Search for data indexing and querying.
• Terraform: Understanding of terraform, observability, and error handling in cloud setups is preferred, as the company may use infrastructure as code (IaC) tools for managing its cloud environments.

📝 Enhancement Note: This role requires strong familiarity with backend and server technologies, with a focus on SQL, IIS troubleshooting, and REST API. Experience with the company's preferred tools and technologies, such as Azure DevOps and Elastic Search, would be beneficial for success in this role.

👥 Team Culture & Values

Web Development Values:

• Customer Focus: Eurofins Scientific places a strong emphasis on customer satisfaction and ensuring that its applications meet the needs of its clients.
• Problem-Solving: The company values innovative problem-solving and encourages its employees to find creative solutions to technical challenges.
• Collaboration: Eurofins Scientific fosters a culture of collaboration and knowledge sharing, encouraging its employees to work together to achieve common goals.
• Continuous Improvement: The company emphasizes continuous improvement and encourages its employees to seek out new learning opportunities and improve their skills and knowledge.

Collaboration Style:

• Cross-Functional Integration: The application support team works closely with development, infrastructure, and other teams to ensure that the company's applications run smoothly and meet business needs.
• Code Review Culture: Eurofins Scientific follows best practices for code review and encourages its employees to provide feedback and suggestions to improve the quality of its applications.
• Knowledge Sharing: The company fosters a culture of knowledge sharing and encourages its employees to share their expertise and experiences with their colleagues.

📝 Enhancement Note: Eurofins Scientific values a customer-focused, collaborative, and innovative culture, with a strong emphasis on continuous improvement and knowledge sharing. This role offers the opportunity to work in a dynamic, multicultural environment and contribute to the company's mission of making life and the environment safer, healthier, and more sustainable.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Application Support & Troubleshooting: Troubleshoot application issues and coordinate with multiple teams to resolve customer problems, ensuring adherence to service level agreements.
• Database Manipulation: Utilize strong SQL skills to manipulate databases and write queries for application validation, optimizing performance and ensuring data integrity.
• IIS Troubleshooting: Troubleshoot IIS-related issues, using event viewer logs from Windows server, and collaborate with other teams to resolve application problems.
• Emerging Technologies: Stay up-to-date with emerging technologies and trends in application support and DevOps, and be prepared to adapt to new tools and methodologies as needed.

Learning & Development Opportunities:

• Technical Skill Development: Develop expertise in application support, database manipulation, and DevOps methodologies, with opportunities to specialize in specific areas or technologies.
• Certification & Training: Eurofins Scientific offers extensive on-the-job coaching and training opportunities, encouraging its employees to pursue relevant certifications and develop their skills and knowledge.
• Mentorship & Coaching: Demonstrate strong leadership skills and take on mentoring or coaching responsibilities within the team, or progress to a team lead or management role.

📝 Enhancement Note: This role offers excellent opportunities for career growth and development within a large, international organization. By demonstrating strong technical skills, excellent communication, and effective collaboration, candidates can progress to more senior roles or specialize in specific areas of application support and DevOps.

💡 Interview Preparation

Technical Questions:

• SQL: Describe your experience with SQL and provide examples of complex queries or database manipulation tasks you have performed.
• IIS Troubleshooting: Walk through a scenario where you had to troubleshoot an IIS-related issue and explain your approach to diagnosis and resolution.
• Application Support: Describe a challenging application support situation you faced and explain how you coordinated with multiple teams to resolve the issue.
• REST API: Explain your experience with REST API and provide examples of how you have debugged applications with API/REST services.

Company & Culture Questions:

• Eurofins Scientific: Research the company's history, mission, and values, and be prepared to discuss how your skills and experiences align with the organization's goals and culture.
• Application Support Team: Learn about the application support team's structure, dynamics, and collaboration style, and be prepared to discuss how you would contribute to the team's success.
• Customer Focus: Explain your approach to customer support and provide examples of how you have gone above and beyond to ensure customer satisfaction in past roles.

Portfolio Presentation Strategy:

• Application Support Projects: Highlight relevant application support and troubleshooting experiences, focusing on problem-solving skills and customer focus.
• SQL Projects: Demonstrate strong SQL skills and familiarity with database manipulation through relevant projects or case studies.
• IIS Troubleshooting: Showcase your experience with IIS troubleshooting and provide examples of how you have resolved application issues using event viewer logs from Windows server.

📝 Enhancement Note: The interview process for this role is likely to be comprehensive, focusing on the candidate's technical skills, problem-solving abilities, and cultural fit within the company. By preparing thoroughly and demonstrating relevant skills and experiences, candidates can increase their chances of success in the interview process.

📌 Application Steps

To apply for this Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania position:

1. Tailor Your Resume: Highlight your relevant application support, SQL, and troubleshooting experiences, emphasizing problem-solving skills, customer focus, and collaboration with cross-functional teams.
2. Prepare Your Portfolio: Showcase your strong SQL skills, IIS troubleshooting experiences, and any relevant projects or case studies that demonstrate your ability to support and maintain applications.
3. Research the Company: Familiarize yourself with Eurofins Scientific's history, mission, and values, and be prepared to discuss how your skills and experiences align with the organization's goals and culture.
4. Prepare for Technical Assessment: Brush up on your SQL skills, IIS troubleshooting, and application support knowledge, and be prepared to demonstrate your problem-solving abilities and customer focus in a hands-on assessment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.