📍 Job Overview

Job Title: Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania
Company: Eurofins
Location: Romania (Remote)
Job Type: Full-time
Category: DevOps Engineer, System Administrator
Date Posted: June 25, 2025
Experience Level: Mid-Senior level (5-10 years)
Remote Status: Remote (100%)

🚀 Role Summary

Key Responsibilities: Provide application support, troubleshoot issues, coordinate with multiple teams, and resolve customer issues within service level agreements.
Key Skills: Scripting, SQL, RestAPI, DotNet, DevOps, CI/CD, database manipulation, IIS troubleshooting, application troubleshooting, SDLC, STLC, ITIL, analytical skills, problem-solving, release management, Elastic Search.

💻 Primary Responsibilities

Application Support: Troubleshoot and resolve application issues, coordinate with multiple teams to find solutions, and escalate blocking issues when necessary.
Database Management: Manipulate databases using MSSQL/T-SQL scripts and queries, and provide support for database-related issues.
IIS Troubleshooting: Troubleshoot IIS-related issues using event viewer logs from Windows server and other relevant tools.
Customer Support: Work within service level agreements to solve customer issues, maintain excellent communication, and provide timely follow-ups.
Shift Work: Be willing to work in shifts to provide 24/7 support as needed.
Teamwork: Collaborate with cross-functional teams spread across geographies, following ITIL framework to assist in day-to-day BAU operations.
Release Management: Coordinate release management and work with teams to ensure smooth deployment processes.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, IT, or a related field. Relevant work experience may substitute for formal education.

Experience: A minimum of 4 years of experience in application support, with proven ability to work within service level agreements to solve customer issues.

Required Skills:

Excellent verbal/written English communication skills
Knowledge of DevOps methodologies, CI/CD
Good knowledge of database manipulation skills (MSSQL/T-SQL scripts/queries)
Good knowledge of IIS troubleshooting
Application troubleshooting and ability to coordinate with multiple teams
Proven ability to work within service level agreement to solve customer issues
Willingness to work in shifts
Very good knowledge of SDLC and STLC process
Experience with ITIL framework to assist in day-to-day BAU Operations
Experience in working with cross-functional teams spread across geographies
Customer-focused and goal-oriented with keen attention to details
Excellent analytical and problem-solving skills

Preferred Skills:

Experience in Release Management & Coordination
Experience with leading teams
Knowledge of single sign-on
Good knowledge of RDBMS, SQL Server preferred
Experience in debugging applications with API/REST services
Understanding of terraform, observability, error handling in cloud setups
Knowledge of Elastic Search - Mandatory
Writing automated scripts/queries for validating applications
Any Azure/DevOps certification

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate strong scripting, SQL, and troubleshooting skills through relevant projects or case studies.
Showcase experience with IIS, REST APIs, and DotNet through live examples or demos.
Highlight problem-solving skills and ability to work within service level agreements.

Technical Documentation:

Provide examples of database queries, scripts, or code snippets that demonstrate your technical expertise.
Include documentation or reports that showcase your ability to analyze and resolve complex issues.
Highlight any certifications or training related to DevOps, ITIL, or other relevant technologies.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Romania is estimated to be between 25,000 RON and 35,000 RON per year, based on market research and industry standards for mid-senior level DevOps engineers.

Benefits:

Competitive salary package, including bonus and benefits
Extensive on-the-job coaching and training opportunities
Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization
Dynamic working environment with a good team spirit where personal development and growth are highly encouraged
Standard benefits: Additional Performance Bonus, Meal Vouchers, Gym Reimbursement, Medical Subscription, Health Insurance, holidays, and remote work activity in Romania

Working Hours: Full-time position with a standard workweek of 40 hours, with flexibility to work in shifts as needed to provide 24/7 support.

🎯 Team & Company Context

Company Culture:

Industry: Eurofins is an international life sciences company, providing analytical testing services to clients across multiple industries.
Company Size: Eurofins has over 63,000 staff across a decentralized and entrepreneurial network of over 950 laboratories in 60 countries.
Founded: Eurofins was founded in 1987 and has grown significantly over the past three decades.
Team Structure: The team for this role is part of the global IT department, working closely with multiple teams across the organization to provide application support and troubleshooting services.
Development Methodology: Eurofins follows Agile methodologies and best practices for software development and IT service management.

Company Website: Eurofins Scientific

📝 Enhancement Note: Eurofins places a strong emphasis on diversity, equity, and inclusion, as well as sustainability, and encourages its laboratory leaders to make sustainable changes at their local level.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the mid-senior level, with a focus on application support, troubleshooting, and customer service. The ideal candidate will have 5-10 years of relevant experience and be looking to grow within the IT department or take on more leadership responsibilities.

Reporting Structure: The Technical Support Engineer will report directly to the IT Manager and work closely with multiple teams across the organization to provide application support and troubleshooting services.

Technical Impact: This role has a direct impact on the performance, availability, and user experience of Eurofins' web applications and services. The Technical Support Engineer will play a crucial role in ensuring that these applications and services meet the needs of Eurofins' customers and stakeholders.

Growth Opportunities:

Technical Skill Development: Eurofins offers extensive on-the-job coaching and training opportunities, allowing the Technical Support Engineer to develop their skills and advance their career within the IT department.
Team Leadership: With experience and strong performance, the Technical Support Engineer may have the opportunity to take on more leadership responsibilities, such as managing a team of support engineers or taking on a more senior role within the IT department.
Career Transition: As Eurofins is a large and diverse organization, there may be opportunities for the Technical Support Engineer to transition into other roles within the company, such as software development, project management, or IT architecture.

🌐 Work Environment

Office Type: Eurofins has a decentralized and entrepreneurial network of laboratories and offices across the globe. For this role, the Technical Support Engineer will work remotely from any location in Romania.

Office Location(s): The Technical Support Engineer will work remotely and may be required to travel to Eurofins' offices or client sites as needed.

Workspace Context:

Remote Work: The Technical Support Engineer will have the flexibility to work from home or any other location with a stable internet connection.
Collaboration Tools: Eurofins uses various collaboration tools, such as Microsoft Teams, to facilitate communication and teamwork among its global workforce.
Work-Life Balance: Eurofins encourages a dynamic working environment with a good team spirit and offers a competitive salary package, including benefits such as meal vouchers, gym reimbursement, medical subscription, and health insurance.

Work Schedule: The Technical Support Engineer will work full-time, with a standard workweek of 40 hours. However, the role may require working in shifts or being on-call to provide 24/7 support as needed.

📝 Enhancement Note: Eurofins is committed to providing a flexible and supportive work environment that allows its employees to balance their personal and professional lives.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to discuss the candidate's experience, skills, and cultural fit with the team.
Technical Assessment: A hands-on technical assessment, focusing on the candidate's scripting, SQL, and troubleshooting skills. The assessment may include tasks such as writing scripts, querying databases, or resolving application issues.
Behavioral Interview: A structured interview to assess the candidate's problem-solving skills, communication, and teamwork abilities. The interview may include behavioral questions and case studies related to application support and troubleshooting.
Final Interview: A final interview with the hiring manager or a panel of stakeholders to discuss the candidate's fit for the role and the organization.

Portfolio Review Tips:

Highlight relevant projects or case studies that demonstrate the candidate's scripting, SQL, and troubleshooting skills.
Include any certifications or training related to DevOps, ITIL, or other relevant technologies.
Showcase the candidate's ability to work within service level agreements and provide excellent customer support.

Technical Challenge Preparation:

Brush up on scripting, SQL, and troubleshooting skills, with a focus on MSSQL/T-SQL scripts and queries, IIS troubleshooting, and application troubleshooting.
Familiarize oneself with Eurofins' products, services, and industry to better understand the context of the role and the organization.
Prepare for behavioral interviews by reflecting on past experiences and developing a strong understanding of the candidate's problem-solving skills, communication, and teamwork abilities.

ATS Keywords:

Programming Languages: Scripting, SQL, DotNet
Web Frameworks: N/A
Server Technologies: IIS, RestAPI
Databases: MSSQL, RDBMS
Tools: CI/CD, ITIL, Elastic Search
Methodologies: Agile, DevOps
Soft Skills: Communication, Problem-Solving, Teamwork, Customer Service
Industry Terms: Application Support, Troubleshooting, Service Level Agreement, Customer Issues

📝 Enhancement Note: Eurofins uses Applicant Tracking System (ATS) software to manage its recruitment process. Familiarizing oneself with relevant ATS keywords can help optimize the candidate's resume and increase the likelihood of being matched with the role.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: N/A (This role focuses on backend and infrastructure technologies)

Backend & Server Technologies:

IIS (Internet Information Services)
RestAPI (Representational State Transfer)
DotNet (Microsoft's .NET Framework)
MSSQL (Microsoft SQL Server)

Development & DevOps Tools:

CI/CD (Continuous Integration/Continuous Deployment) tools, such as Jenkins or Azure DevOps
ITIL (Information Technology Infrastructure Library) framework for IT service management
Elastic Search for log aggregation, search, and analytics

📝 Enhancement Note: Eurofins uses a variety of tools and technologies to support its global IT infrastructure. The Technical Support Engineer should be comfortable working with various tools and technologies and be willing to learn new tools as needed.

👥 Team Culture & Values

Web Development Values:

Customer Focus: Eurofins places a strong emphasis on customer service and ensuring that its products and services meet the needs of its customers.
Quality: Eurofins is committed to providing high-quality products and services that meet or exceed industry standards and customer expectations.
Innovation: Eurofins encourages its employees to think creatively and continuously improve its products, services, and processes.
Collaboration: Eurofins fosters a collaborative work environment that encourages teamwork, knowledge sharing, and continuous learning.

Collaboration Style:

Cross-Functional Integration: The Technical Support Engineer will work closely with multiple teams across the organization, including software development, quality assurance, and project management teams.
Code Review Culture: Eurofins encourages a culture of code review and continuous improvement, with a focus on knowledge sharing and learning from one another.
Knowledge Sharing: Eurofins fosters a culture of knowledge sharing and continuous learning, with regular training opportunities and a focus on mentoring and coaching.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Application Troubleshooting: The Technical Support Engineer may face complex application issues that require creative problem-solving and a deep understanding of the underlying technologies.
Database Management: The Technical Support Engineer may need to optimize database performance, manage database migrations, or troubleshoot database-related issues.
IIS Troubleshooting: The Technical Support Engineer may need to troubleshoot IIS-related issues using event viewer logs from Windows server and other relevant tools.
Customer Service: The Technical Support Engineer may face challenging customer service situations that require excellent communication, problem-solving, and empathy.

Learning & Development Opportunities:

Technical Skill Development: Eurofins offers extensive on-the-job coaching and training opportunities, allowing the Technical Support Engineer to develop their skills and advance their career within the IT department.
Team Leadership: With experience and strong performance, the Technical Support Engineer may have the opportunity to take on more leadership responsibilities, such as managing a team of support engineers or taking on a more senior role within the IT department.
Career Transition: As Eurofins is a large and diverse organization, there may be opportunities for the Technical Support Engineer to transition into other roles within the company, such as software development, project management, or IT architecture.

📝 Enhancement Note: Eurofins is committed to providing a challenging and rewarding work environment that allows its employees to grow both personally and professionally.

💡 Interview Preparation

Technical Questions:

Scripting & SQL: Be prepared to demonstrate your scripting and SQL skills through hands-on exercises, such as writing scripts or querying databases.
Troubleshooting: Be prepared to discuss your troubleshooting experience and approach to resolving complex application issues.
IIS & RestAPI: Be prepared to discuss your experience with IIS and RestAPI, and how you have used these technologies to resolve application issues in the past.
Customer Service: Be prepared to discuss your customer service experience and approach to resolving customer issues within service level agreements.

Company & Culture Questions:

Eurofins Culture: Be prepared to discuss your understanding of Eurofins' culture, values, and mission, and how you align with these principles.
ITIL Framework: Be prepared to discuss your experience with ITIL and how you have used this framework to assist in day-to-day BAU operations.
Teamwork: Be prepared to discuss your experience working with cross-functional teams and how you have contributed to their success in the past.

Portfolio Presentation Strategy:

Relevant Projects: Highlight relevant projects or case studies that demonstrate your scripting, SQL, and troubleshooting skills.
Technical Documentation: Include any certifications or training related to DevOps, ITIL, or other relevant technologies.
Customer Service: Showcase your ability to work within service level agreements and provide excellent customer support.

📝 Enhancement Note: Eurofins is looking for a candidate who is a strong fit for the role and the organization, with a focus on technical skills, problem-solving, communication, and teamwork abilities.

📌 Application Steps

To apply for this Technical Support Engineer position:

Submit Your Application: Click on the "Apply Now" button on the job listing to submit your application through SmartRecruiters.
Prepare Your Portfolio: Highlight relevant projects or case studies that demonstrate your scripting, SQL, and troubleshooting skills. Include any certifications or training related to DevOps, ITIL, or other relevant technologies.
Optimize Your Resume: Tailor your resume to the specific requirements of the role, with a focus on your scripting, SQL, and troubleshooting skills, as well as your customer service experience.
Research Eurofins: Familiarize yourself with Eurofins' products, services, and industry to better understand the context of the role and the organization. Prepare for behavioral interviews by reflecting on past experiences and developing a strong understanding of your problem-solving skills, communication, and teamwork abilities.

📝 Enhancement Note: Eurofins is an Equal Opportunity Employer and welcomes applications from all qualified candidates. The company is committed to providing a diverse, inclusive, and supportive work environment for all of its employees.

Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania