Technical Support Engineer (Scripting, SQL, RestAPI, DotNet)

📍 Job Overview

Job Title: Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania
Company: Eurofins
Location: Bucharest, Baia Mare, Romania
Job Type: Full-time
Category: DevOps Engineer
Date Posted: June 25, 2025
Experience Level: Mid-Senior level (5-10 years)
Remote Status: Remote (Romania only)

🚀 Role Summary

Key Responsibilities: Provide remote application support, troubleshoot issues, coordinate with multiple teams, and resolve customer issues within service level agreements.
Required Skills: Scripting, SQL, RestAPI, DotNet, DevOps, CI/CD, database manipulation, IIS troubleshooting, application troubleshooting, SDLC, STLC, ITIL, analytical skills, problem-solving, release management, and Elastic Search.
Preferred Skills: Experience with leading teams and Azure/DevOps certifications.

📝 Enhancement Note: This role requires a strong technical background with a focus on application support, database manipulation, and troubleshooting. Familiarity with DevOps methodologies, ITIL framework, and Elastic Search is essential for success in this position.

💻 Primary Responsibilities

Application Support: Provide remote application support and troubleshoot issues for Eurofins' Romanian business.
Database Manipulation: Utilize database manipulation skills (MSSQL/T-SQL scripts/queries) to resolve customer issues.
IIS Troubleshooting: Troubleshoot IIS issues using event viewer logs from Windows server and coordinate with multiple teams to resolve problems.
Service Level Agreement (SLA) Compliance: Work within service level agreements to solve customer issues and escalate blocking issues in a timely manner.
Cross-Functional Team Collaboration: Work with cross-functional teams spread across geographies to solve issues and follow up on deviations from standard operating procedures (SOPs).
Release Management: Experience in release management and coordination is a plus.

📝 Enhancement Note: This role requires strong problem-solving skills, attention to detail, and the ability to work within service level agreements to resolve customer issues efficiently.

🎓 Skills & Qualifications

Education

Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience

Minimum 4 years of experience in application support.
Proven ability to work within service level agreements to solve customer issues.
Experience working in shifts.

Required Skills

Excellent verbal/written English communication skills.
Knowledge of DevOps methodologies, CI/CD.
Good knowledge of database manipulation skills (MSSQL/T-SQL scripts/queries).
Experience with IIS troubleshooting and application troubleshooting.
Proven ability to work within service level agreement to solve customer issues.
Willing to work in shifts.
Very good knowledge of SDLC and STLC process.
Experience with ITIL framework to assist in day-to-day BAU Operations.
Experience in working with cross-functional teams spread across geographies.
Customer-focused and goal-oriented with keen attention to details.
Excellent analytical and problem-solving skills.

Preferred Skills

Experience with leading teams.
Any Azure/DevOps certification.

📝 Enhancement Note: This role requires a strong technical background with a focus on application support, database manipulation, and troubleshooting. Familiarity with DevOps methodologies, ITIL framework, and Elastic Search is essential for success in this position. While not required, experience with leading teams and Azure/DevOps certifications would be beneficial.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Not specified for this role.
Technical Documentation: Not specified for this role.

📝 Enhancement Note: As this role focuses on application support and troubleshooting, a portfolio showcasing problem-solving skills, database manipulation, and application troubleshooting would be beneficial. Include case studies demonstrating your ability to resolve customer issues within service level agreements.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between €25,000 - €35,000 per year, based on market research for mid-level DevOps roles in Romania with similar experience requirements.

Benefits:

Additional Performance Bonus up to 1 Month Salary per year
Meal Vouchers
Gym Reimbursement
Medical Subscription
Health Insurance
25 days of holidays + 1 extra day off for your birthday
Additional holidays for your loyalty
Remote work activity in Romania

Working Hours: 40 hours per week, with the possibility of working in shifts to provide 24/7 support.

📝 Enhancement Note: The estimated salary range is based on market research for mid-level DevOps roles in Romania. Eurofins offers a competitive salary package, including bonuses and benefits, to attract top talent.

🎯 Team & Company Context

🏢 Company Culture

Industry: Eurofins is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries.

Company Size: Eurofins has over 63,000 staff across a decentralized and entrepreneurial network of over 950 laboratories in 60 countries, making it one of the market leaders in its sector.

Founded: Eurofins was founded in 1987 and has since grown into a global leader in food, environment, pharmaceutical, and cosmetic product testing, as well as discovery pharmacology, forensics, advanced material sciences, and agroscience contract research services.

Team Structure:

The Technical Support Engineer will work remotely, supporting Eurofins' Romanian business.
The role will involve collaborating with multiple teams, including development, QA, and other support teams.
The team follows DevOps methodologies and CI/CD practices to ensure efficient and reliable application support.

Development Methodology:

Eurofins follows Agile methodologies for application development and support.
The team uses version control, automated testing, and continuous integration/continuous deployment (CI/CD) pipelines to ensure high-quality software delivery.
The team follows ITIL framework to assist in day-to-day BAU Operations and ensure consistent service quality.

Company Website: Eurofins Scientific

📝 Enhancement Note: Eurofins is a global leader in analytical testing services, with a strong focus on quality, innovation, and customer satisfaction. The company's decentralized and entrepreneurial structure encourages personal development and growth.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the mid-senior level, requiring a strong technical background and proven experience in application support, database manipulation, and troubleshooting.

Reporting Structure: The Technical Support Engineer will report directly to the IT Manager or equivalent role within Eurofins' Romanian business.

Technical Impact: The Technical Support Engineer will have a direct impact on Eurofins' ability to provide high-quality, reliable application support to its customers. The role requires strong problem-solving skills, attention to detail, and the ability to work within service level agreements to resolve customer issues efficiently.

Growth Opportunities:

Technical Skill Development: Eurofins offers extensive on-the-job coaching and training opportunities to help employees develop their technical skills and advance their careers.
Team Leadership: With experience, the Technical Support Engineer may have the opportunity to lead teams and take on more significant responsibilities within Eurofins' growing organization.
International Opportunities: As a global company, Eurofins offers opportunities for employees to work in different countries and gain international experience.

📝 Enhancement Note: Eurofins' decentralized and entrepreneurial structure encourages personal development and growth. The company offers extensive training opportunities and encourages employees to take on new challenges and advance their careers.

🌐 Work Environment

Office Type: Eurofins has multiple offices across Romania, with the option to work remotely for this role.

Office Location(s): Bucharest and Baia Mare, Romania

Workspace Context:

Remote Work: This role is 100% remote, allowing for flexibility and work-life balance.
Collaboration Tools: Eurofins uses various collaboration tools, such as Microsoft Teams, to facilitate communication and collaboration among team members.
Work Arrangement: The role requires working in shifts to provide 24/7 support, with a standard workweek of 40 hours.

Work Schedule: The work schedule will be determined based on business needs and may require working in shifts to provide 24/7 support.

📝 Enhancement Note: Eurofins offers a dynamic working environment with a good team spirit, where personal development and growth are highly encouraged. The company supports remote work and provides the necessary tools and resources for employees to succeed in their roles.

📄 Application & Technical Interview Process

Interview Process:

Online Assessment: Complete an online assessment to evaluate your technical skills and problem-solving abilities.
Technical Phone Screen: Participate in a technical phone screen to discuss your experience and qualifications with a member of the Eurofins team.
On-site Interview: Attend an on-site interview at one of Eurofins' Romanian offices to meet the team and discuss the role in more detail.
Final Decision: Eurofins will make a final decision based on the information gathered throughout the interview process.

Portfolio Review Tips:

Highlight your problem-solving skills and database manipulation experience in your portfolio.
Include case studies demonstrating your ability to resolve customer issues within service level agreements.
Showcase your familiarity with DevOps methodologies, ITIL framework, and Elastic Search.

Technical Challenge Preparation:

Brush up on your scripting, SQL, and RestAPI skills, as well as your knowledge of IIS troubleshooting and application troubleshooting.
Familiarize yourself with Eurofins' products and services to better understand the context of the role.
Prepare for questions about your experience with service level agreements, cross-functional team collaboration, and problem-solving.

ATS Keywords: Scripting, SQL, RestAPI, DotNet, DevOps, CI/CD, Database Manipulation, IIS Troubleshooting, Application Troubleshooting, SDLC, STLC, ITIL, Analytical Skills, Problem-Solving, Release Management, Elastic Search, Azure, DevOps Certification, Technical Support, Application Support, Customer Service, Service Level Agreement, Cross-Functional Team, Problem-Solving Skills, Attention to Detail, Customer-Focused, Goal-Oriented, Remote Work, Shift Work, Mid-Senior Level, Technical Growth, International Opportunities, Decentralized, Entrepreneurial, Personal Development, Training Opportunities, Work-Life Balance, Collaboration Tools, Microsoft Teams, 24/7 Support, On-site Interview, Final Decision.

📝 Enhancement Note: Eurofins' interview process is designed to evaluate candidates' technical skills, problem-solving abilities, and cultural fit. The company values candidates who are proactive, customer-focused, and committed to continuous learning and improvement.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not specified for this role.

Backend & Server Technologies:

Scripting: Proficiency in scripting languages such as PowerShell, Bash, or Python is required for this role.
SQL: Strong knowledge of SQL, with a focus on MSSQL/T-SQL scripts/queries, is essential for resolving customer issues and manipulating databases.
RestAPI: Experience with RestAPI and working with API services is required to troubleshoot application issues and coordinate with multiple teams.
DotNet: Familiarity with DotNet is beneficial for working with Eurofins' applications and understanding the technology stack.

Development & DevOps Tools:

Version Control: Familiarity with version control systems such as Git is beneficial for collaborating with development teams and ensuring code quality.
CI/CD Pipelines: Experience with CI/CD pipelines is required for working with Eurofins' development teams and ensuring efficient and reliable application support.
Monitoring Tools: Familiarity with monitoring tools such as Elastic Search is required for troubleshooting application issues and ensuring high-quality customer service.

📝 Enhancement Note: Eurofins uses various technologies and tools to provide high-quality application support and ensure customer satisfaction. Familiarity with scripting languages, SQL, RestAPI, and DotNet, as well as experience with version control, CI/CD pipelines, and monitoring tools, is essential for success in this role.

👥 Team Culture & Values

Web Development Values:

Customer Focus: Eurofins prioritizes customer satisfaction and ensures that all team members are committed to providing high-quality, reliable application support.
Problem-Solving: Eurofins values employees who are proactive, analytical, and dedicated to resolving customer issues efficiently.
Collaboration: Eurofins encourages cross-functional team collaboration and knowledge sharing to ensure consistent service quality and continuous improvement.
Continuous Learning: Eurofins supports employees' professional development and encourages them to stay up-to-date with the latest technologies and best practices.

Collaboration Style:

Cross-Functional Integration: The Technical Support Engineer will work closely with development, QA, and other support teams to resolve customer issues and ensure high-quality application support.
Code Review Culture: Eurofins follows Agile methodologies and encourages code review and peer programming practices to ensure high-quality software delivery.
Knowledge Sharing: Eurofins fosters a culture of knowledge sharing and encourages employees to learn from one another and collaborate to solve problems.

📝 Enhancement Note: Eurofins values employees who are proactive, customer-focused, and committed to continuous learning and improvement. The company fosters a collaborative culture that encourages knowledge sharing and cross-functional teamwork.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Application Troubleshooting: The Technical Support Engineer will face various application issues and must be able to diagnose and resolve problems efficiently.
Database Manipulation: The role requires strong database manipulation skills and the ability to write complex queries to resolve customer issues.
Service Level Agreement Compliance: The Technical Support Engineer must be able to work within service level agreements and resolve customer issues promptly.
Cross-Functional Team Collaboration: The role requires strong communication and collaboration skills to work effectively with multiple teams and resolve customer issues efficiently.

Learning & Development Opportunities:

Technical Skill Development: Eurofins offers extensive on-the-job coaching and training opportunities to help employees develop their technical skills and advance their careers.
Conference Attendance: Eurofins encourages employees to attend industry conferences and events to stay up-to-date with the latest technologies and best practices.
Technical Mentorship: Eurofins provides technical mentorship opportunities to help employees grow and develop their skills.

📝 Enhancement Note: Eurofins offers numerous opportunities for employees to learn, grow, and advance their careers. The company values employees who are proactive, customer-focused, and committed to continuous learning and improvement.

💡 Interview Preparation

Technical Questions:

Scripting, SQL, and RestAPI: Be prepared to discuss your experience with scripting, SQL, and RestAPI, as well as your ability to troubleshoot application issues and manipulate databases.
IIS Troubleshooting: Demonstrate your familiarity with IIS troubleshooting and your ability to diagnose and resolve application issues using event viewer logs from Windows server.
Problem-Solving: Prepare for questions about your problem-solving skills, attention to detail, and ability to work within service level agreements to resolve customer issues efficiently.
Cross-Functional Team Collaboration: Be ready to discuss your experience working with cross-functional teams and your ability to coordinate with multiple teams to solve issues.

Company & Culture Questions:

Eurofins Culture: Research Eurofins' company culture, values, and mission to demonstrate your understanding of the organization and your fit within the team.
Agile Methodologies: Familiarize yourself with Agile methodologies and be prepared to discuss your experience working in an Agile environment.
Customer Focus: Prepare for questions about your customer service experience and your ability to provide high-quality, reliable application support.

Portfolio Presentation Strategy:

Problem-Solving Case Studies: Highlight your problem-solving skills and database manipulation experience in your portfolio, with a focus on resolving customer issues within service level agreements.
Technical Documentation: Include technical documentation that demonstrates your familiarity with scripting, SQL, RestAPI, and IIS troubleshooting, as well as your experience with version control, CI/CD pipelines, and monitoring tools.
Customer Service Experience: Showcase your customer service experience and your ability to provide high-quality, reliable application support.

📝 Enhancement Note: Eurofins values candidates who are proactive, customer-focused, and committed to continuous learning and improvement. Prepare for technical questions about your experience with scripting, SQL, RestAPI, IIS troubleshooting, and problem-solving, as well as questions about your fit with Eurofins' company culture and values.

📌 Application Steps

To apply for this Technical Support Engineer position at Eurofins:

Update Your Resume: Tailor your resume to highlight your experience with scripting, SQL, RestAPI, IIS troubleshooting, and application troubleshooting, as well as your familiarity with service level agreements, cross-functional team collaboration, and problem-solving.
Prepare Your Portfolio: Highlight your problem-solving skills and database manipulation experience, with a focus on resolving customer issues within service level agreements. Include technical documentation that demonstrates your familiarity with scripting, SQL, RestAPI, and IIS troubleshooting, as well as your experience with version control, CI/CD pipelines, and monitoring tools.
Research Eurofins: Familiarize yourself with Eurofins' company culture, values, and mission to demonstrate your understanding of the organization and your fit within the team.
Prepare for Technical Interviews: Brush up on your scripting, SQL, and RestAPI skills, as well as your knowledge of IIS troubleshooting and application troubleshooting. Prepare for questions about your problem-solving skills, attention to detail, and ability to work within service level agreements to resolve customer issues efficiently.
Apply: Submit your application through the Eurofins careers website, following the instructions provided.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

Tailor every section specifically to DevOps Engineer roles, with a focus on application support, database manipulation, and troubleshooting.
Include web development methodologies, responsive design principles, and server management practices relevant to the role.
Emphasize web portfolio requirements, live project demonstrations, and user experience considerations for application support and troubleshooting.
Address web development team dynamics, cross-functional collaboration with designers and marketers, and customer service skills.
Focus on web technology career progression, emerging technology adoption, and technical specialization in application support and troubleshooting.

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information.
Only include Enhancement Notes when making significant inferences about technical responsibilities, with specific reasoning based on role level and web technology industry practices.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute web development and server administration-related keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and DevOps Engineer specialization.

Industry Expertise:

Include specific web technologies, frameworks, server platforms, and infrastructure tools relevant to the role.
Address DevOps Engineer career progression paths and technical leadership opportunities in web teams.
Provide tactical advice for web portfolio development, live demonstrations, and project case studies focused on application support and troubleshooting.
Include DevOps-specific interview preparation and coding challenge guidance.
Emphasize responsive design, performance optimization, accessibility standards, and user experience principles relevant to application support and troubleshooting.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use web development and server administration industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to DevOps Engineers.
Provide actionable insights that give web development and server administration candidates a competitive advantage.
Focus on web development team culture, cross-functional collaboration, and customer service skills.

Technical Focus & Portfolio Emphasis:

Emphasize web development best practices, responsive design principles, and performance optimization relevant to application support and troubleshooting.
Include specific portfolio requirements tailored to the DevOps Engineer discipline and role level, with a focus on problem-solving skills, database manipulation, and application troubleshooting.
Address browser compatibility, accessibility standards, and user experience design principles relevant to application support and troubleshooting.
Focus on problem-solving methods, performance optimization, and scalable web architecture relevant to application support and troubleshooting.
Include technical presentation skills and stakeholder communication for application support and troubleshooting projects.

Avoid:

Generic business jargon not relevant to DevOps Engineer roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific DevOps Engineer role.
Marketing language unrelated to web development, server administration, or user experience.

Generate comprehensive, web technology-focused content that serves as a valuable resource for web developers, server administrators, and infrastructure professionals seeking their next opportunity in application support and troubleshooting roles.

Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania