📍 Job Overview

Job Title: Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania
Company: Eurofins
Location: Bucharest, Bucureşti, Romania
Job Type: Full-time
Category: DevOps Engineer, System Administrator
Date Posted: 2025-06-25
Experience Level: Mid-Senior level (5-10 years)
Remote Status: Remote (100%)

🚀 Role Summary

Key Responsibilities: Provide application support, troubleshoot issues, coordinate with multiple teams, and work within service level agreements to resolve customer issues.
Key Skills: Scripting, SQL, RestAPI, DotNet, DevOps, CI/CD, database manipulation, IIS troubleshooting, application troubleshooting, SDLC, STLC, ITIL, analytical skills, problem-solving, release management, Elastic Search.

💻 Primary Responsibilities

Application Support: Provide support for applications, troubleshoot issues, and coordinate with multiple teams to resolve problems.
Issue Resolution: Work within service level agreements to solve customer issues and escalate blocking issues in a timely manner.
Team Coordination: Collaborate with cross-functional teams spread across geographies to address and resolve issues.
Process Adherence: Follow service level agreements, standard operating procedures, and ITIL framework to assist in day-to-day BAU operations.
Shift Work: Work in shifts to provide 24/7 support as needed.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience: Minimum 4 years of experience in application support.

Required Skills:

Excellent verbal/written English communication skills.
Knowledge of DevOps methodologies, CI/CD.
Good knowledge of database manipulation skills (e.g., MSSQL/T-SQL scripts/queries).
Good knowledge of IIS troubleshooting.
Application troubleshooting and ability to coordinate with multiple teams to solve issues.
Proven ability to work within service level agreements to solve customer issues.
Willingness to work in shifts.
Very good knowledge of SDLC and STLC process.
Experience with ITIL framework to assist in day-to-day BAU operations.
Experience in working with cross-functional teams spread across geographies.
Customer-focused and goal-oriented with keen attention to detail.
Excellent analytical and problem-solving skills.

Preferred Skills:

Experience in Release Management & Coordination.
Experience with leading teams.
Understanding of single sign-on.
Good knowledge of RDBMS, SQL Server preferred.
Experience in debugging applications with API/REST services.
Understanding of terraform, observability, error handling in cloud setups.
Knowledge of Elastic Search - Mandatory.
Writing automated scripts/queries for validating applications.
Any Azure/DevOps certification.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: A well-structured portfolio showcasing your application support and troubleshooting skills, including examples of resolved issues, team coordination, and adherence to service level agreements.
Technical Documentation: Documented examples of database manipulation scripts, IIS troubleshooting processes, and ITIL framework implementation in your previous roles.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Romania is approximately 25,000 - 35,000 RON (Romanian Leu) per year, depending on experience and qualifications. This estimate is based on market research and industry standards for similar roles in the region.

Benefits:

Competitive salary package, including bonus and benefits.
Extensive on-the-job coaching and training opportunities.
Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization.
Dynamic working environment with a good team spirit where personal development and growth are highly encouraged.
Standard benefits: Additional Performance Bonus, Meal Vouchers, Gym Reimbursement, Medical Subscription, Health Insurance, 25 days of holidays + 1 extra day off for your birthday, Additional holidays for your loyalty, Remote work activity in Romania.

🎯 Team & Company Context

Industry: Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries, making life and the environment safer, healthier, and more sustainable.

Company Size: Eurofins has over 63,000 staff across a decentralized and entrepreneurial network of over 950 laboratories in 60 countries, making it one of the market leaders in various testing and laboratory services.

Founded: Eurofins was founded in 1987 and has grown from one laboratory in Nantes, France, to its current global presence.

Team Structure:

The Technical Support team works closely with cross-functional teams, including development, quality assurance, and project management.
The team follows Agile methodologies for issue resolution and process improvement.
The team is spread across geographies, requiring effective communication and collaboration tools.

Development Methodology:

The team follows ITIL framework for incident, problem, and change management.
Agile methodologies are used for issue resolution and process improvement.
CI/CD pipelines are employed for automated deployment and release management.

Company Website: Eurofins Scientific

📝 Enhancement Note: Eurofins is a global leader in life sciences, with a strong focus on analytical testing services. This role requires a deep understanding of application support, database manipulation, and ITIL framework to ensure high-quality service delivery and customer satisfaction.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the mid-senior level, requiring a solid understanding of application support, database manipulation, and ITIL framework. The role offers opportunities for growth in team leadership, process improvement, and technical skill development.

Reporting Structure: The Technical Support Engineer reports directly to the Technical Support Manager and works closely with cross-functional teams, including development, quality assurance, and project management.

Technical Impact: The Technical Support Engineer plays a crucial role in ensuring the stability and performance of applications, contributing to user experience and customer satisfaction.

Growth Opportunities:

Team Leadership: Opportunities exist for leading teams and mentoring junior team members.
Process Improvement: The role offers opportunities to improve incident management processes, reduce mean time to resolution, and enhance customer satisfaction.
Technical Skill Development: Eurofins provides extensive on-the-job coaching and training opportunities to help employees develop their technical skills and advance their careers.

🌐 Work Environment

Office Type: Eurofins has a decentralized and entrepreneurial network of laboratories, with this role being 100% remote.

Office Location(s): The role can be based from any location in Romania.

Workspace Context:

Remote Work: The role requires a dedicated workspace with a stable internet connection and appropriate tools for remote work.
Shift Work: The role may require working in shifts to provide 24/7 support as needed.
Team Interaction: The role involves close collaboration with cross-functional teams, requiring strong communication and teamwork skills.

Work Schedule: The role requires working in shifts to provide 24/7 support as needed, with a standard workweek of 40 hours.

📝 Enhancement Note: Eurofins offers a dynamic working environment with a good team spirit, where personal development and growth are highly encouraged. The remote work arrangement allows for flexibility and a better work-life balance.

📄 Application & Technical Interview Process

Interview Process:

Online Assessment: A technical assessment focusing on application support, database manipulation, and ITIL framework knowledge.
Technical Interview: A deep dive into your technical skills, problem-solving abilities, and experience with application support, database manipulation, and ITIL framework.
Behavioral Interview: An assessment of your communication, teamwork, and customer service skills, as well as your cultural fit with Eurofins.
Final Interview: A meeting with the hiring manager to discuss your career aspirations, growth opportunities, and any remaining questions.

Portfolio Review Tips:

Application Support Examples: Highlight your experience in application support, including examples of resolved issues, team coordination, and adherence to service level agreements.
Database Manipulation: Showcase your knowledge of database manipulation, including examples of SQL scripts and queries used to resolve issues.
ITIL Framework: Demonstrate your understanding of ITIL framework, including incident, problem, and change management processes.

Technical Challenge Preparation:

Application Support: Brush up on your application support skills, focusing on troubleshooting, issue resolution, and team coordination.
Database Manipulation: Review your knowledge of database manipulation, including SQL scripts and queries, to ensure you can effectively resolve issues.
ITIL Framework: Familiarize yourself with the ITIL framework, focusing on incident, problem, and change management processes.

ATS Keywords: See the comprehensive list of web development and server administration-relevant keywords for resume optimization, organized by category, at the end of this document.

📝 Enhancement Note: Eurofins' interview process is designed to assess your technical skills, problem-solving abilities, and cultural fit with the organization. Preparation for the technical interview should focus on application support, database manipulation, and ITIL framework.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable for this role.

Backend & Server Technologies:

Database: Microsoft SQL Server (MSSQL), T-SQL scripts/queries.
Application Server: IIS (Internet Information Services).
Web Server: IIS (Internet Information Services).
API: REST API.
Cloud Platform: Azure (preferred), other cloud platforms as needed.

Development & DevOps Tools:

Version Control: Git.
CI/CD Pipelines: Azure DevOps.
Monitoring Tools: Elastic Search, other monitoring tools as needed.
Infrastructure as Code (IaC): Terraform (preferred), other IaC tools as needed.

📝 Enhancement Note: Eurofins uses a variety of backend and server technologies, with a focus on Microsoft SQL Server, IIS, and Azure. Familiarity with these technologies is essential for this role.

👥 Team Culture & Values

Web Development Values:

Customer Focus: Eurofins prioritizes customer satisfaction and ensures high-quality service delivery.
Technical Excellence: Eurofins values technical expertise and continuous learning.
Collaboration: Eurofins fosters a collaborative environment, encouraging teamwork and knowledge sharing.
Innovation: Eurofins encourages innovation and process improvement to drive business growth.

Collaboration Style:

Cross-Functional Integration: The Technical Support team works closely with cross-functional teams, including development, quality assurance, and project management.
Code Review Culture: The team follows ITIL framework for incident, problem, and change management, encouraging peer review and knowledge sharing.
Knowledge Sharing: Eurofins fosters a culture of knowledge sharing and continuous learning, with extensive on-the-job coaching and training opportunities.

📝 Enhancement Note: Eurofins' team culture is characterized by customer focus, technical excellence, collaboration, and innovation. The Technical Support team works closely with cross-functional teams to ensure high-quality service delivery and customer satisfaction.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Application Support: Troubleshooting and resolving complex application issues, often under tight service level agreements.
Database Manipulation: Writing and optimizing SQL scripts and queries to resolve issues and improve performance.
ITIL Framework: Implementing and adhering to ITIL framework processes for incident, problem, and change management.

Learning & Development Opportunities:

Technical Skill Development: Eurofins provides extensive on-the-job coaching and training opportunities to help employees develop their technical skills and advance their careers.
Conference Attendance: Eurofins encourages employees to attend industry conferences and events to stay up-to-date with the latest trends and best practices.
Certification: Eurofins supports employees in obtaining relevant certifications, such as Azure/DevOps certifications.

📝 Enhancement Note: Eurofins offers numerous challenges and growth opportunities for Technical Support Engineers, focusing on technical skill development, process improvement, and team leadership.

💡 Interview Preparation

Technical Questions:

Application Support: Describe a complex application issue you've resolved and the steps you took to diagnose and fix the problem.
Database Manipulation: Explain a challenging SQL script or query you've written to resolve an issue, including your approach to performance optimization and indexing.
ITIL Framework: Walkthrough an incident, problem, or change management process you've implemented or improved, highlighting your understanding of ITIL framework principles.

Company & Culture Questions:

Eurofins Culture: Describe what you understand about Eurofins' culture and how your values align with the company's mission and values.
Customer Focus: Explain how you ensure customer satisfaction in your current role and how you would apply that focus in this role.
Teamwork: Describe a challenging team project you've worked on and how you contributed to its success.

Portfolio Presentation Strategy:

Application Support Examples: Highlight your experience in application support, including examples of resolved issues, team coordination, and adherence to service level agreements.
Database Manipulation: Showcase your knowledge of database manipulation, including examples of SQL scripts and queries, and how you've used them to resolve issues.
ITIL Framework: Demonstrate your understanding of ITIL framework, including incident, problem, and change management processes, and how you've applied them in your previous roles.

📌 Application Steps

To apply for this Technical Support Engineer position:

Submit your application through the application link provided in the job listing.
Customize your resume to highlight your relevant experience in application support, database manipulation, and ITIL framework, using the ATS keywords provided in the comprehensive list at the end of this document.
Prepare for the technical interview by reviewing your application support, database manipulation, and ITIL framework skills, and practicing problem-solving exercises.
Research Eurofins to understand the company's mission, values, and culture, and prepare thoughtful questions to ask during the interview process.

📝 Enhancement Note: Eurofins' application process is designed to assess your technical skills, problem-solving abilities, and cultural fit with the organization. Preparation for the technical interview should focus on application support, database manipulation, and ITIL framework.

ATS Keywords:

Programming Languages:

SQL
T-SQL
Scripting (e.g., PowerShell, Bash)
DotNet

Web Frameworks:

Not applicable for this role

Server Technologies:

IIS (Internet Information Services)
Microsoft SQL Server (MSSQL)
Azure

Databases:

Microsoft SQL Server (MSSQL)

Tools:

Git
Azure DevOps
Elastic Search
Terraform

Methodologies:

ITIL framework
Agile methodologies
CI/CD pipelines

Soft Skills:

Excellent communication skills (verbal/written English)
Customer focus
Teamwork
Problem-solving
Analytical skills
Goal orientation
Attention to detail

Industry Terms:

Application support
Database manipulation
Incident management
Problem management
Change management
Service level agreements (SLAs)
Mean time to resolution (MTTR)
Mean time to acknowledge (MTTA)
First contact resolution (FCR)
IT service management (ITSM)
IT operations management (ITOM)
IT infrastructure library (ITIL)
Infrastructure as code (IaC)
Continuous integration/continuous deployment (CI/CD)
Agile methodologies
DevOps
Cloud technologies
RestAPI
DotNet
Scripting
SQL
T-SQL
IIS (Internet Information Services)
Microsoft SQL Server (MSSQL)
Azure

📝 Enhancement Note: Eurofins uses a variety of web technologies, with a focus on Microsoft SQL Server, IIS, and Azure. Familiarity with these technologies is essential for this Technical Support Engineer role.

Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania