📍 Job Overview

Job Title: Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania
Company: Eurofins Scientific
Location: Bucharest, Romania (Remote)
Job Type: Full-time
Category: DevOps Engineer, System Administrator
Date Posted: June 25, 2025
Experience Level: Mid-Senior level (5-10 years)
Remote Status: Remote (Romania)

🚀 Role Summary

Key Responsibilities: Provide application support, troubleshoot issues, coordinate with multiple teams, and resolve customer issues within service level agreements.
Required Skills: Proven experience in application support, excellent English communication skills, knowledge of DevOps methodologies, CI/CD, database manipulation (MSSQL/T-SQL), IIS troubleshooting, application troubleshooting, and experience with ITIL framework.

📝 Enhancement Note: This role requires a strong technical background in application support and troubleshooting, with a focus on databases, APIs, and server management. Familiarity with ITIL framework and experience working with cross-functional teams are essential for success in this position.

💻 Primary Responsibilities

Application Support: Troubleshoot and resolve application issues, coordinate with multiple teams to identify and address root causes.
Database Management: Manipulate databases using SQL queries, optimize performance, and ensure data integrity.
IIS Troubleshooting: Diagnose and resolve issues related to IIS servers, using event viewer logs and other tools.
Customer Support: Work within service level agreements to resolve customer issues efficiently and effectively.
Shift Work: Be available to work in shifts to provide 24/7 support as needed.
Escalation & Follow-up: Escalate and follow up on blocking issues and deviations from standard operating procedures (SOPs) in a timely manner.
Release Management: Coordinate release management and work with cross-functional teams to ensure smooth deployment of applications and updates.

📝 Enhancement Note: This role requires a strong focus on customer support and issue resolution, with a proactive approach to identifying and addressing potential problems before they impact users. Experience with release management and coordinating with multiple teams is crucial for success in this position.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant work experience may be considered in lieu of a degree.

Experience: Minimum 4 years of experience in application support, with a focus on databases, APIs, and server management. Proven experience working with cross-functional teams and in a remote environment.

Required Skills:

Excellent verbal and written English communication skills
Knowledge of DevOps methodologies, CI/CD
Strong database manipulation skills (MSSQL/T-SQL)
Experience with IIS troubleshooting and application troubleshooting
Proven ability to work within service level agreements to solve customer issues
Experience with ITIL framework to assist in day-to-day BAU Operations
Experience working with cross-functional teams spread across geographies
Customer-focused and goal-oriented with keen attention to details
Excellent analytical and problem-solving skills
Experience with Release Management & Coordination (a plus)

Preferred Skills:

Knowledge of single sign-on (SSO)
Experience with RDBMS, SQL Server preferred
Experience in debugging applications with API/REST services
Understanding of Terraform, Observability, Error handling in Cloud setups
Knowledge of Elastic Search (mandatory)
Experience writing automated scripts/queries for validating applications
Any Azure/DevOps certification

📝 Enhancement Note: This role requires a strong technical background in application support and troubleshooting, with a focus on databases, APIs, and server management. Familiarity with ITIL framework and experience working with cross-functional teams are essential for success in this position. While not required, certifications in Azure or DevOps can demonstrate a commitment to professional development and may provide a competitive advantage.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Application Support Case Studies: Document and present case studies demonstrating your ability to troubleshoot and resolve complex application issues, with a focus on databases and APIs.
Database Performance Optimization: Showcase your ability to optimize database performance using SQL queries and other techniques.
IIS Troubleshooting Examples: Provide examples of IIS troubleshooting, including the use of event viewer logs and other tools to diagnose and resolve server issues.
Customer Support Success Stories: Highlight your ability to resolve customer issues efficiently and effectively, with a focus on working within service level agreements.

Technical Documentation:

Application Support Documentation: Document your approach to application support, including your process for troubleshooting and resolving issues, coordinating with multiple teams, and ensuring customer satisfaction.
Database Management Procedures: Document your procedures for database management, including data manipulation, optimization, and backup strategies.
IIS Troubleshooting Guidelines: Document your guidelines for IIS troubleshooting, including best practices for using event viewer logs and other tools to diagnose and resolve server issues.
Customer Support Policies: Document your policies for customer support, including your approach to working within service level agreements, escalating issues, and ensuring customer satisfaction.

📝 Enhancement Note: This role requires a strong focus on customer support and issue resolution, with a proactive approach to identifying and addressing potential problems before they impact users. Experience with release management and coordinating with multiple teams is crucial for success in this position. A well-curated portfolio demonstrating your ability to support applications, manage databases, and troubleshoot server issues will be essential for success in this role.

💵 Compensation & Benefits

Salary Range: The salary range for this position is estimated to be between 35,000 RON and 50,000 RON per year, based on market research and regional adjustments for Romania. This estimate is based on a mid-level DevOps Engineer/Technical Support Engineer salary range and may vary depending on the candidate's experience and skills.

Benefits:

Additional Performance Bonus up to 1 Month Salary per year
Meal Vouchers
Gym Reimbursement
Medical Subscription
Health Insurance
25 days of holidays + 1 extra day off for your birthday
Additional holidays for your loyalty
Remote work activity in Romania

Working Hours: The standard working hours for this position are 40 hours per week, with the possibility of working shifts to provide 24/7 support as needed.

📝 Enhancement Note: The salary range for this position is estimated based on market research and regional adjustments for Romania. The benefits package is comprehensive and includes a range of financial and non-financial benefits designed to support employees' physical, emotional, and financial well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, with a focus on making life and the environment safer, healthier, and more sustainable.

Company Size: Eurofins Scientific has a decentralized and entrepreneurial network of over 950 laboratories in 60 countries, with over 63,000 staff across the organization. This size allows for a dynamic working environment with opportunities for personal development and growth.

Founded: Eurofins Scientific was founded in 1987 and has grown to become one of the market leaders in food, environment, pharmaceutical, and cosmetic product testing, as well as discovery pharmacology, forensics, advanced material sciences, and agroscience contract research services.

Team Structure:

The Technical Support Engineer will work within the IT department, collaborating with cross-functional teams to provide application support and troubleshoot issues.
The role will report directly to the IT Manager and work closely with other IT team members, as well as with development and operations teams to ensure smooth deployment and maintenance of applications.

Development Methodology:

Eurofins Scientific uses Agile methodologies, including Scrum, to manage development projects and ensure efficient and effective delivery of testing services.
The company places a strong emphasis on quality assurance, code review, and testing to ensure the accuracy and reliability of its services.
Eurofins Scientific also uses CI/CD pipelines and automated deployment strategies to streamline the development and deployment process.

Company Website: Eurofins Scientific

📝 Enhancement Note: Eurofins Scientific is a large, international company with a decentralized and entrepreneurial structure, providing a dynamic working environment with opportunities for personal development and growth. The company's focus on quality assurance, code review, and testing ensures that its services are accurate and reliable, while its use of Agile methodologies and CI/CD pipelines streamlines the development and deployment process.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a mid-senior level position, requiring a strong technical background in application support and troubleshooting, with a focus on databases, APIs, and server management. The role offers opportunities for growth and development within the IT department and the broader organization.

Reporting Structure: The Technical Support Engineer will report directly to the IT Manager and work closely with other IT team members, as well as with development and operations teams to ensure smooth deployment and maintenance of applications.

Technical Impact: The Technical Support Engineer will have a significant impact on the company's ability to provide accurate and reliable testing services, ensuring that applications are available and performing optimally at all times. The role will also contribute to the company's commitment to sustainability by minimizing downtime and optimizing resource utilization.

Growth Opportunities:

Technical Specialization: Develop expertise in specific areas of application support, database management, or server administration to become a technical specialist within the IT department.
Team Leadership: Demonstrate strong leadership skills and take on a mentoring role within the IT department, guiding and supporting the development of junior team members.
Architecture & Design: Contribute to the design and architecture of the company's application landscape, ensuring that it is scalable, secure, and optimized for performance.
Cross-functional Collaboration: Work closely with development and operations teams to ensure smooth deployment and maintenance of applications, contributing to the company's overall success.

📝 Enhancement Note: This role offers significant opportunities for growth and development within the IT department and the broader organization. By demonstrating strong technical expertise, leadership skills, and a commitment to cross-functional collaboration, the Technical Support Engineer can make a significant impact on the company's success and advance their career within the organization.

🌐 Work Environment

Office Type: Eurofins Scientific has a decentralized and entrepreneurial structure, with laboratories and offices located in over 60 countries. The company offers a dynamic and collaborative working environment, with opportunities for personal development and growth.

Office Location(s): Eurofins Scientific has a global presence, with laboratories and offices located in over 60 countries. The company offers remote work opportunities for many of its positions, including this Technical Support Engineer role.

Workspace Context:

Collaborative Environment: The Technical Support Engineer will work closely with cross-functional teams to provide application support and troubleshoot issues, contributing to a collaborative and dynamic working environment.
Development Tools: The company provides access to the tools and resources needed to perform the job effectively, including development environments, testing tools, and monitoring tools.
Cross-functional Interaction: The Technical Support Engineer will work closely with development and operations teams to ensure smooth deployment and maintenance of applications, contributing to a collaborative and dynamic working environment.

Work Schedule: The standard working hours for this position are 40 hours per week, with the possibility of working shifts to provide 24/7 support as needed. The company offers flexible working arrangements to support work-life balance.

📝 Enhancement Note: Eurofins Scientific offers a dynamic and collaborative working environment, with opportunities for personal development and growth. The company's global presence and remote work opportunities provide flexibility and convenience for employees, while its focus on cross-functional collaboration and teamwork ensures a supportive and engaging work environment.

📄 Application & Technical Interview Process

Interview Process:

Screening: A brief phone or video call to assess communication skills and basic technical knowledge.
Technical Assessment: A hands-on technical assessment, including a combination of multiple-choice questions, coding challenges, and scenario-based exercises to evaluate problem-solving skills and technical expertise.
Behavioral Assessment: A structured interview to assess communication skills, teamwork, and cultural fit.
Final Interview: A meeting with the IT Manager or another senior leader to discuss the role, the company, and the candidate's fit within the organization.

Portfolio Review Tips:

Case Studies: Highlight your ability to troubleshoot and resolve complex application issues, with a focus on databases and APIs.
Documentation: Provide clear and concise documentation of your approach to application support, database management, and IIS troubleshooting, including any relevant scripts, queries, or guidelines.
Presentation: Prepare a live demonstration of your ability to support applications, manage databases, and troubleshoot server issues, highlighting your problem-solving skills and technical expertise.

Technical Challenge Preparation:

Application Support: Brush up on your knowledge of application support best practices, including troubleshooting techniques, database management, and IIS administration.
Scenario-based Exercises: Practice scenario-based exercises to develop your problem-solving skills and ability to think critically about application support challenges.
Communication: Prepare for the behavioral assessment by practicing your communication skills and developing your ability to articulate technical concepts clearly and effectively.

ATS Keywords: (Organized by category)

Programming Languages: SQL, T-SQL, PowerShell, Bash, Python, JavaScript, C#, DotNet
Web Frameworks: ASP.NET, MVC, Web API
Server Technologies: IIS, Windows Server, Azure, AWS
Databases: MSSQL, SQL Server, RDBMS
Tools: Visual Studio, Azure DevOps, JIRA, Confluence, Postman, Fiddler
Methodologies: ITIL, Agile, Scrum, CI/CD, DevOps
Soft Skills: Communication, Teamwork, Problem-solving, Analytical, Customer-focused
Industry Terms: Application Support, Technical Support, ITIL, Service Desk, Incident Management, Problem Management, Change Management

📝 Enhancement Note: The interview process for this role will focus on assessing the candidate's technical expertise in application support, database management, and IIS administration, as well as their communication skills, teamwork, and cultural fit within the organization. By preparing thoroughly and demonstrating a strong understanding of the role and the company, candidates can increase their chances of success in the interview process.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: (Not applicable for this role)

Backend & Server Technologies:

Server Platform: Windows Server, Azure, AWS
Web Server: IIS
Database: MSSQL, SQL Server, RDBMS
Programming Languages: SQL, T-SQL, PowerShell, Bash, Python, JavaScript, C#, DotNet
Web Frameworks: ASP.NET, MVC, Web API
API: REST, SOAP
Cloud Platforms: Azure, AWS

Development & DevOps Tools:

Version Control: Git, Azure DevOps, GitHub
CI/CD: Azure DevOps, Jenkins, GitLab CI/CD
Monitoring: New Relic, AppDynamics, Datadog
Infrastructure as Code (IaC): Terraform, Azure Resource Manager (ARM), AWS CloudFormation
Containerization: Docker, Kubernetes
Orchestration: Azure DevOps, Jenkins, GitLab CI/CD

📝 Enhancement Note: The technology stack for this role includes a range of backend and server technologies, programming languages, and development tools. Familiarity with these technologies and a strong understanding of application support, database management, and IIS administration are essential for success in this position.

👥 Team Culture & Values

Web Development Values:

Customer Focus: Prioritize customer satisfaction and work diligently to resolve issues and meet service level agreements.
Quality & Reliability: Ensure the accuracy and reliability of applications and testing services, with a focus on quality assurance, code review, and testing.
Collaboration: Work closely with cross-functional teams to ensure smooth deployment and maintenance of applications, contributing to a collaborative and dynamic working environment.
Continuous Learning: Stay up-to-date with the latest technologies and best practices in application support, database management, and server administration.

Collaboration Style:

Cross-functional Integration: Work closely with development and operations teams to ensure smooth deployment and maintenance of applications, contributing to a collaborative and dynamic working environment.
Code Review Culture: Participate in code reviews and peer programming to ensure the quality and reliability of applications and testing services.
Knowledge Sharing: Share your knowledge and expertise with other team members, contributing to a collaborative and dynamic working environment.

📝 Enhancement Note: The culture at Eurofins Scientific is collaborative, dynamic, and focused on customer satisfaction. By working closely with cross-functional teams and demonstrating a strong commitment to quality, reliability, and continuous learning, the Technical Support Engineer can make a significant impact on the company's success and contribute to a positive and engaging work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Application Support: Troubleshoot and resolve complex application issues, with a focus on databases and APIs.
Database Management: Optimize database performance, ensure data integrity, and manage database migrations and upgrades.
IIS Administration: Diagnose and resolve server issues, optimize server performance, and manage server migrations and upgrades.
Customer Support: Work within service level agreements to resolve customer issues efficiently and effectively, with a focus on proactive issue identification and resolution.
Emerging Technologies: Stay up-to-date with the latest technologies and best practices in application support, database management, and server administration, and adapt to new tools and platforms as they emerge.

Learning & Development Opportunities:

Technical Training: Participate in technical training and certification programs to develop your skills and advance your career within the organization.
Conferences & Events: Attend industry conferences and events to learn from experts and network with other professionals in the field.
Mentoring & Coaching: Seek out mentoring and coaching opportunities to develop your skills and advance your career within the organization.
Emerging Technologies: Stay up-to-date with the latest technologies and best practices in application support, database management, and server administration, and explore opportunities to specialize in emerging areas of the field.

📝 Enhancement Note: This role offers significant opportunities for growth and development within the IT department and the broader organization. By demonstrating strong technical expertise, leadership skills, and a commitment to continuous learning, the Technical Support Engineer can make a significant impact on the company's success and advance their career within the organization.

💡 Interview Preparation

Technical Questions:

Application Support: Describe your approach to application support, including your process for troubleshooting and resolving issues, coordinating with multiple teams, and ensuring customer satisfaction.
Database Management: Explain your approach to database management, including your strategies for data manipulation, optimization, and backup.
IIS Administration: Describe your approach to IIS administration, including your strategies for server performance optimization, issue diagnosis and resolution, and server migrations and upgrades.
Customer Support: Explain your approach to customer support, including your strategies for working within service level agreements, escalating issues, and ensuring customer satisfaction.

Company & Culture Questions:

Company Culture: Describe what you understand about Eurofins Scientific's company culture and how you would contribute to a positive and engaging work environment.
Team Dynamics: Explain how you would work with cross-functional teams to ensure smooth deployment and maintenance of applications, contributing to a collaborative and dynamic working environment.
Adaptability: Describe how you would adapt to new technologies, tools, and platforms as they emerge, and how you would stay up-to-date with the latest best practices in application support, database management, and server administration.

Portfolio Presentation Strategy:

Case Studies: Highlight your ability to troubleshoot and resolve complex application issues, with a focus on databases and APIs, and provide clear and concise documentation of your approach to application support, database management, and IIS administration.
Live Demonstration: Prepare a live demonstration of your ability to support applications, manage databases, and troubleshoot server issues, highlighting your problem-solving skills and technical expertise.
Presentation Structure: Organize your presentation in a clear and logical structure, with a focus on your approach to application support, database management, and IIS administration, and how you would contribute to the company's success.

📝 Enhancement Note: The interview process for this role will focus on assessing the candidate's technical expertise in application support, database management, and IIS administration, as well as their communication skills, teamwork, and cultural fit within the organization. By preparing thoroughly and demonstrating a strong understanding of the role and the company, candidates can increase their chances of success in the interview process.

📌 Application Steps

To apply for this Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania position at Eurofins Scientific:

Update Your Portfolio: Highlight your ability to troubleshoot and resolve complex application issues, with a focus on databases and APIs, and provide clear and concise documentation of your approach to application support, database management, and IIS administration.
Tailor Your Resume: Emphasize your technical skills and experience in application support, database management, and IIS administration, and highlight your problem-solving skills and technical expertise.
Prepare for Technical Assessment: Brush up on your knowledge of application support best practices, including troubleshooting techniques, database management, and IIS administration, and practice scenario-based exercises to develop your problem-solving skills and ability to think critically about application support challenges.
Research the Company: Learn about Eurofins Scientific's company culture, values, and mission, and prepare for behavioral assessment questions that focus on teamwork, communication, and cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania