📍 Job Overview

• Job Title: Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania
• Company: Eurofins
• Location: Bucharest, Bucureşti, Romania
• Job Type: Full-time
• Category: DevOps Engineer, System Administrator
• Date Posted: 2025-06-25
• Experience Level: Mid-Senior level (5-10 years)
• Remote Status: Remote (Romania only)

🚀 Role Summary

• Key Responsibilities: Provide application support and troubleshooting, coordinate with multiple teams, work within service level agreements to resolve customer issues efficiently.
• Key Skills: Scripting, SQL, RestAPI, DotNet, DevOps, CI/CD, MSSQL, T-SQL, IIS Troubleshooting, Application Troubleshooting, SDLC, STLC, ITIL, Release Management, Elastic Search, Azure.

📝 Enhancement Note: This role requires a strong background in application support, database manipulation, and DevOps methodologies to effectively troubleshoot and resolve customer issues in a timely manner.

💻 Primary Responsibilities

• Application Support & Troubleshooting: Troubleshoot application issues, coordinate with multiple teams to resolve problems, and work within service level agreements to meet customer expectations.
• Database Manipulation: Utilize strong SQL skills to manipulate databases, write queries, and optimize performance.
• IIS Troubleshooting: Diagnose and resolve issues related to IIS, using event viewer logs from Windows server.
• Release Management & Coordination: Manage and coordinate releases, ensuring they align with service level agreements and follow established processes.
• Customer Focus & Goal Orientation: Maintain a customer-focused approach, prioritizing issues, and working diligently to meet service level agreements.
• Problem-Solving & Analytical Skills: Demonstrate strong analytical and problem-solving skills to identify, diagnose, and resolve complex technical issues.

📝 Enhancement Note: The Technical Support Engineer role requires a proactive approach to problem-solving, with a focus on preventing issues and minimizing downtime.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant experience may be considered in lieu of a degree.

Experience: Minimum 4 years of experience in application support, with a strong focus on database manipulation, scripting, and troubleshooting.

Required Skills:

• Excellent verbal and written English communication skills.
• Knowledge of DevOps methodologies, CI/CD.
• Good knowledge of database manipulation skills (MSSQL/T-SQL scripts/queries).
• Experience with IIS troubleshooting and application troubleshooting.
• Proven ability to work within service level agreements to solve customer issues.
• Willingness to work in shifts.
• Very good knowledge of SDLC and STLC process.
• Experience with ITIL framework to assist in day-to-day BAU Operations.
• Experience working with cross-functional teams spread across geographies.
• Customer-focused and goal-oriented with keen attention to details.
• Excellent analytical and problem-solving skills.

Preferred Skills:

• Experience in Release Management & Coordination.
• Experience with leading teams.
• Any Azure / DevOps certification.
• Knowledge of Elastic Search (mandatory).
• Experience writing automated scripts/queries for validating applications.

📝 Enhancement Note: While not explicitly stated, having experience with cloud platforms (e.g., Azure) and infrastructure as code (IaC) tools (e.g., Terraform) would be beneficial for this role, as they are mentioned as preferred skills.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate a strong track record of application support and troubleshooting, with examples of complex issues resolved and service level agreements met.
• Showcase your database manipulation skills, with examples of queries written and performance optimizations implemented.
• Highlight your experience with IIS troubleshooting, providing examples of issues diagnosed and resolved.
• Display your problem-solving skills, with examples of complex technical challenges overcome.

Technical Documentation:

• Provide documentation of your application support processes, including troubleshooting steps, escalation procedures, and service level agreement guidelines.
• Include examples of your database manipulation scripts and queries, demonstrating your ability to optimize performance and maintain data integrity.
• Showcase your experience with ITIL framework, providing examples of how you have assisted in day-to-day BAU Operations.

📝 Enhancement Note: While a portfolio is not explicitly requested, demonstrating your technical skills and problem-solving abilities through relevant examples and case studies will strengthen your application.

💵 Compensation & Benefits

Salary Range: The salary range for this role is not explicitly stated. Based on market research and the required skillset, the estimated salary range for a mid-senior level DevOps Engineer in Romania is approximately €35,000 - €50,000 per year.

Benefits:

• Competitive salary package, including bonus and benefits.
• Extensive on-the-job coaching and training opportunities.
• Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization.
• Dynamic working environment with a good team spirit where personal development and growth are highly encouraged.
• Standard benefits: Additional Performance Bonus up to 1 Month Salary per year, Meal Vouchers, Gym Reimbursement, Medical Subscription, Health Insurance, 25 days of holidays + 1 extra day off for your birthday, Additional holidays for your loyalty, Remote work activity in Romania.

📝 Enhancement Note: The salary range provided is an estimate based on market research and the required skillset for the role. Eurofins may offer a different salary range, and candidates are encouraged to research and negotiate accordingly.

🎯 Team & Company Context

Company Culture:

• Industry: Eurofins is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, making life and the environment safer, healthier, and more sustainable.
• Company Size: Eurofins has over 63,000 staff across a decentralized and entrepreneurial network of over 950 laboratories in 60 countries, making it one of the market leaders in various testing and laboratory services.
• Founded: Eurofins was founded in 1987 and has grown significantly over the past three decades.

Team Structure:

• The Technical Support Engineer will work within the IT department, collaborating with multiple teams to resolve application issues and maintain service level agreements.
• The role will report directly to the IT Manager or a similar role within the organization.

Development Methodology:

• Eurofins follows established ITIL framework processes for day-to-day BAU Operations, ensuring consistent and efficient service delivery.
• The company encourages continuous learning and improvement, providing extensive on-the-job coaching and training opportunities.

Company Website: Eurofins

📝 Enhancement Note: Eurofins' company culture emphasizes safety, quality, and innovation, with a strong focus on customer satisfaction and continuous improvement. The company's decentralized and entrepreneurial structure offers opportunities for growth and development within a global organization.

📈 Career & Growth Analysis

Web Technology Career Level: The Technical Support Engineer role is a mid-senior level position, requiring a strong background in application support, database manipulation, and DevOps methodologies. This role offers opportunities for growth and development within the IT department and the broader Eurofins organization.

Reporting Structure: The Technical Support Engineer will report directly to the IT Manager or a similar role within the organization. The role will collaborate with multiple teams to resolve application issues and maintain service level agreements.

Technical Impact: The Technical Support Engineer will have a significant impact on the company's ability to maintain high service levels, resolve customer issues efficiently, and minimize downtime. The role will also contribute to the continuous improvement of application support processes and ITIL framework implementation.

Growth Opportunities:

• Technical Skill Development: The role offers opportunities to develop and enhance technical skills in application support, database manipulation, and DevOps methodologies. Eurofins provides extensive on-the-job coaching and training opportunities to support this growth.
• Team Leadership: With experience and strong performance, the Technical Support Engineer may have the opportunity to lead teams or take on more significant responsibilities within the IT department.
• Architecture Decisions: As the role evolves, the Technical Support Engineer may be involved in making architecture decisions that impact the company's application support processes and service level agreements.

📝 Enhancement Note: The Technical Support Engineer role offers opportunities for growth and development within the IT department and the broader Eurofins organization. Candidates should be proactive in seeking out learning opportunities and demonstrating their commitment to continuous improvement.

🌐 Work Environment

Office Type: Eurofins operates a decentralized and entrepreneurial network of over 950 laboratories in 60 countries. The Technical Support Engineer role is 100% remotely available for the business in Romania.

Office Location(s): Any Romania-based location is suitable for this role, as it is 100% remotely available.

Workspace Context:

• Remote Work: The Technical Support Engineer will work remotely, utilizing remote collaboration tools and communication platforms to interact with team members and stakeholders.
• Equipment Provided: Eurofins will provide the necessary equipment and tools for the Technical Support Engineer to perform their job effectively, including a laptop, remote access software, and any other relevant tools.
• Work-Life Balance: Eurofins encourages a healthy work-life balance, offering flexible working hours and remote work opportunities to support employees' personal and professional growth.

Work Schedule: The Technical Support Engineer role requires working in shifts to provide 24/7 application support and troubleshooting. The specific shift schedule will be determined based on business needs and team availability.

📝 Enhancement Note: The remote work environment offered by Eurofins provides flexibility and convenience, allowing the Technical Support Engineer to balance their personal and professional responsibilities more effectively. However, the role requires a strong commitment to providing exceptional customer support and maintaining high service levels, even when working remotely.

📄 Application & Technical Interview Process

Interview Process:

1. Technical Preparation: Prepare for technical assessments focused on application support, database manipulation, and DevOps methodologies. Brush up on your SQL skills, IIS troubleshooting, and problem-solving abilities.
2. Technical Assessment: Complete a technical assessment, demonstrating your ability to diagnose and resolve application issues, manipulate databases, and work within service level agreements.
3. Behavioral Assessment: Participate in a behavioral assessment, showcasing your customer-focused approach, problem-solving skills, and ability to work effectively within a team.
4. Final Evaluation: Undergo a final evaluation, where you will discuss your technical assessment results, behavioral assessment feedback, and fit within the Eurofins organization.

Portfolio Review Tips:

• Highlight your application support and troubleshooting experience, providing examples of complex issues resolved and service level agreements met.
• Showcase your database manipulation skills, demonstrating your ability to write queries, optimize performance, and maintain data integrity.
• Emphasize your problem-solving skills, with examples of complex technical challenges overcome and customer-focused solutions implemented.

Technical Challenge Preparation:

• Familiarize yourself with the Eurofins application landscape, understanding the various applications and services supported by the IT department.
• Brush up on your SQL skills, ensuring you can write efficient queries and optimize database performance.
• Prepare for IIS troubleshooting scenarios, utilizing event viewer logs and other diagnostic tools to diagnose and resolve issues effectively.

ATS Keywords: (Organized by category)

• Programming Languages: SQL, T-SQL, Scripting (PowerShell, Bash), DotNet, RestAPI
• Web Frameworks: Not specified (focus on application support and troubleshooting)
• Server Technologies: IIS, Windows Server, Azure
• Databases: MSSQL, RDBMS
• Tools: ITIL framework, Elastic Search, Terraform, Observability, Error handling in Cloud setups
• Methodologies: DevOps, CI/CD, SDLC, STLC
• Soft Skills: Customer focus, problem-solving, analytical, communication (verbal/written English), teamwork, collaboration
• Industry Terms: Application support, troubleshooting, service level agreements, customer satisfaction, ITIL framework, database manipulation, cloud setups

📝 Enhancement Note: The Technical Support Engineer role requires a strong background in application support, database manipulation, and DevOps methodologies. Candidates should focus on demonstrating their technical skills and problem-solving abilities throughout the interview process.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not specified (focus on application support and troubleshooting)

Backend & Server Technologies:

• IIS (Internet Information Services) for Windows-based application support and troubleshooting.
• Windows Server for hosting and managing applications and services.
• Azure for cloud-based infrastructure and services (as preferred skills).

Development & DevOps Tools:

• ITIL framework for day-to-day BAU Operations and service delivery.
• Elastic Search for search and analytics capabilities (mandatory).
• Terraform for infrastructure as code (IaC) and cloud resource management (as preferred skills).
• Observability and error handling tools for monitoring and troubleshooting cloud setups (as preferred skills).

📝 Enhancement Note: The Technical Support Engineer role focuses on application support and troubleshooting, with a strong emphasis on database manipulation and DevOps methodologies. While frontend technologies are not explicitly mentioned, the role may require some familiarity with web-based applications and user interfaces.

👥 Team Culture & Values

Web Development Values:

• Customer Focus: Eurofins prioritizes customer satisfaction and exceptional service delivery, with a strong focus on meeting service level agreements and resolving customer issues efficiently.
• Problem-Solving: The company values proactive and innovative problem-solving, with a commitment to continuous improvement and learning.
• Collaboration: Eurofins encourages cross-functional collaboration and teamwork, with a focus on working effectively with multiple teams to resolve issues and maintain high service levels.
• Quality & Safety: Eurofins is committed to delivering high-quality, safe, and reliable testing services, with a strong focus on data integrity, accuracy, and compliance.

Collaboration Style:

• Cross-Functional Integration: The Technical Support Engineer will work closely with multiple teams, including application developers, IT infrastructure specialists, and other support personnel, to resolve issues and maintain service level agreements.
• Code Review Culture: Eurofins encourages a culture of continuous learning and improvement, with a focus on knowledge sharing and peer-to-peer support.
• Knowledge Sharing: The company values knowledge sharing and mentoring, with a commitment to supporting the professional development of its employees.

📝 Enhancement Note: Eurofins' team culture emphasizes customer satisfaction, collaboration, and continuous improvement, with a strong focus on delivering high-quality, safe, and reliable testing services. The Technical Support Engineer role requires a customer-focused approach, strong problem-solving skills, and the ability to work effectively within a team.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Application Support & Troubleshooting: Resolve complex application issues, diagnose and fix problems, and maintain service level agreements in a dynamic and evolving environment.
• Database Manipulation: Optimize database performance, write efficient queries, and maintain data integrity in a large and complex data landscape.
• IIS Troubleshooting: Diagnose and resolve IIS-related issues, utilizing event viewer logs and other diagnostic tools to minimize downtime and maintain high service levels.
• Emerging Technologies: Stay up-to-date with emerging technologies and trends in application support, database manipulation, and DevOps methodologies, adapting your skills and knowledge to meet new challenges and opportunities.

Learning & Development Opportunities:

• Technical Skill Development: Enhance your technical skills in application support, database manipulation, and DevOps methodologies through on-the-job coaching, training opportunities, and continuous learning.
• Conference Attendance & Certification: Attend industry conferences, obtain relevant certifications, and engage with professional communities to stay current with emerging technologies and best practices.
• Technical Mentorship & Leadership: Seek out mentorship opportunities, provide technical guidance to junior team members, and develop your leadership skills to take on more significant responsibilities within the IT department.

📝 Enhancement Note: The Technical Support Engineer role offers opportunities for growth and development within the IT department and the broader Eurofins organization. Candidates should be proactive in seeking out learning opportunities, staying current with emerging technologies, and demonstrating their commitment to continuous improvement.

💡 Interview Preparation

Technical Questions:

• Application Support & Troubleshooting: Describe your experience with application support and troubleshooting, providing examples of complex issues resolved and service level agreements met.
• Database Manipulation: Demonstrate your SQL skills, discussing your ability to write efficient queries, optimize performance, and maintain data integrity in a large and complex data landscape.
• Problem-Solving: Share examples of complex technical challenges overcome, highlighting your problem-solving skills and customer-focused approach.

Company & Culture Questions:

• Eurofins Culture: Discuss your understanding of Eurofins' company culture, emphasizing your commitment to customer satisfaction, collaboration, and continuous improvement.
• ITIL Framework: Explain your experience with the ITIL framework, describing how you have assisted in day-to-day BAU Operations and service delivery.
• Team Dynamics: Describe your experience working with cross-functional teams, emphasizing your ability to collaborate effectively and contribute to a positive work environment.

Portfolio Presentation Strategy:

• Application Support & Troubleshooting: Highlight your application support and troubleshooting experience, providing examples of complex issues resolved and service level agreements met.
• Database Manipulation: Showcase your SQL skills, demonstrating your ability to write efficient queries, optimize performance, and maintain data integrity.
• Problem-Solving: Emphasize your problem-solving skills, with examples of complex technical challenges overcome and customer-focused solutions implemented.

📝 Enhancement Note: The Technical Support Engineer interview process focuses on assessing candidates' technical skills, problem-solving abilities, and cultural fit within the Eurofins organization. Candidates should prepare thoroughly, demonstrating their commitment to customer satisfaction, collaboration, and continuous improvement.

📌 Application Steps

To apply for this Technical Support Engineer position:

1. Resume Optimization: Tailor your resume to highlight your application support, database manipulation, and DevOps methodologies experience. Include relevant keywords and emphasize your problem-solving skills and customer-focused approach.
2. Portfolio Customization: Customize your portfolio to showcase your application support and troubleshooting experience, database manipulation skills, and problem-solving abilities. Include examples of complex issues resolved and service level agreements met.
3. Technical Interview Preparation: Brush up on your SQL skills, IIS troubleshooting, and problem-solving abilities. Familiarize yourself with the Eurofins application landscape and prepare for technical assessments focused on application support, database manipulation, and DevOps methodologies.
4. Company Research: Research Eurofins' company culture, emphasizing your commitment to customer satisfaction, collaboration, and continuous improvement. Prepare for behavioral assessments focused on your customer-focused approach, problem-solving skills, and ability to work effectively within a team.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.