Technical Support Engineer (Scripting, SQL, RestAPI, DotNet)

📍 Job Overview

Job Title: Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania
Company: Eurofins
Location: Bucharest, Romania (Remote)
Job Type: Full-time
Category: DevOps Engineer
Date Posted: June 25, 2025
Experience Level: Mid-Senior level (5-10 years)
Remote Status: Remote (Romania)

🚀 Role Summary

Key Responsibilities: Provide application support, troubleshoot issues, and coordinate with multiple teams to resolve problems. Adhere to service level agreements and communicate effectively with customers.
Key Skills: Scripting, SQL, RestAPI, DotNet, DevOps, CI/CD, database manipulation, IIS troubleshooting, application troubleshooting, SDLC, STLC, ITIL, analytical skills, problem-solving, release management, Elastic Search.

📝 Enhancement Note: This role requires a strong technical background in application support, with a focus on scripting, SQL, and API debugging. Familiarity with cloud setups and Elastic Search is also crucial for success in this position.

💻 Primary Responsibilities

Application Support: Troubleshoot and resolve application issues, ensuring adherence to service level agreements.
Team Coordination: Collaborate with multiple teams to identify and address root causes of issues.
Customer Communication: Effectively communicate with customers to understand their needs and keep them informed about issue resolution progress.
Issue Escalation: Escalate and follow up on blocking issues and deviations from standard operating procedures (SOPs) in a timely manner.
Shift Work: Work in shifts to provide 24/7 support as needed.

📝 Enhancement Note: This role requires a high level of customer focus and the ability to work effectively under pressure. Strong problem-solving skills and attention to detail are essential for success in this position.

🎓 Skills & Qualifications

Education:

Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience:

Minimum 4 years of experience in application support.
Proven ability to work within service level agreements to solve customer issues.

Required Skills:

Excellent verbal/written English communication skills.
Knowledge of DevOps methodologies, CI/CD.
Good knowledge of database manipulation skills (like MSSQL/T-SQL scripts/queries).
Good knowledge of IIS troubleshooting (such as by using the event viewer logs from Windows server).
Experience with ITIL framework to assist in day-to-day BAU Operations.
Experience in working with cross-functional teams spread across geographies.
Customer-focused and goal-oriented with keen attention to details.
Excellent analytical and problem-solving skills.

Preferred Skills:

Experience with Release Management & Coordination.
Experience with leading teams.
Understanding of single sign-on.
Good knowledge of RDBMS, SQL Server preferred.
Experience in debugging the apps with API / REST services.
Understanding of terraform, Observability, Error handling in Cloud setups.
Knowledge of Elastic Search - Mandatory.
Writing automated scripts / queries for validating applications would be appreciated.
Any Azure / DevOPS certification.

📝 Enhancement Note: This role requires a strong technical background in application support, with a focus on scripting, SQL, and API debugging. Familiarity with cloud setups and Elastic Search is also crucial for success in this position. While not required, certifications in Azure or DevOps would be a significant advantage.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Not specified for this role.
Technical Documentation: Not specified for this role.

📝 Enhancement Note: While not explicitly mentioned, having a portfolio showcasing relevant scripting, SQL, and API debugging projects would be beneficial for this role. Additionally, including examples of automated scripts or queries used to validate applications would be appreciated.

💵 Compensation & Benefits

Salary Range: €35,000 - €45,000 per year (Estimated based on market research for mid-senior level DevOps roles in Romania)

Benefits:

Competitive salary package, including bonus and benefits.
Extensive on-the-job coaching and training opportunities.
Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization.
Dynamic working environment where personal development and growth are highly encouraged.
Standard benefits: Additional Performance Bonus, Meal Vouchers, Gym Reimbursement, Medical Subscription, Health Insurance, 25 days of holidays, Extra Day Off for Birthday, Additional Holidays for Loyalty, Remote work activity in Romania.

Working Hours: 40 hours per week, with shift work required to provide 24/7 support.

📝 Enhancement Note: The estimated salary range is based on market research for mid-senior level DevOps roles in Romania. The actual salary may vary depending on the candidate's experience and skills.

🎯 Team & Company Context

🏢 Company Culture

Industry: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier, and more sustainable.

Company Size: Eurofins has over 63,000 staff across a decentralized and entrepreneurial network of over 950 laboratories in 60 countries.

Founded: Eurofins was founded in 1987 and has grown significantly over the past 37 years.

Team Structure:

The Technical Support Engineer will work within the IT department, collaborating with multiple teams to resolve application issues.
The role will report directly to the IT Manager.

Development Methodology:

Eurofins follows DevOps methodologies, focusing on continuous integration and continuous deployment (CI/CD) to ensure efficient and effective software delivery.
The company emphasizes collaboration, automation, and monitoring to improve the quality and speed of application development and deployment.

Company Website: Eurofins Scientific

📝 Enhancement Note: Eurofins is a large, international organization with a strong focus on quality and innovation. The company's decentralized and entrepreneurial structure offers opportunities for growth and development within a dynamic working environment.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the mid-senior level, requiring a strong technical background in application support, with a focus on scripting, SQL, and API debugging. Familiarity with cloud setups and Elastic Search is also crucial for success in this position.

Reporting Structure: The Technical Support Engineer will report directly to the IT Manager.

Technical Impact: The role involves troubleshooting and resolving application issues, ensuring adherence to service level agreements, and collaborating with multiple teams to identify and address root causes of issues. The Technical Support Engineer will play a crucial role in maintaining the stability and performance of Eurofins' applications.

Growth Opportunities:

Technical Skill Development: The role offers opportunities to develop and enhance skills in scripting, SQL, API debugging, and cloud setups. Working with a diverse range of teams and technologies will also provide exposure to new tools and methodologies.
Team Management: With experience and strong performance, there may be opportunities to move into a team leadership role, managing a team of Technical Support Engineers.
Architecture Decisions: As the Technical Support Engineer gains experience and expertise, they may have the opportunity to influence architectural decisions and contribute to the design and implementation of new applications.

📝 Enhancement Note: This role offers significant opportunities for technical skill development and career progression within Eurofins' IT department. With a strong focus on collaboration, innovation, and continuous learning, the company provides an ideal environment for professionals looking to grow and advance their careers.

🌐 Work Environment

Office Type: Eurofins has a decentralized and entrepreneurial network of over 950 laboratories in 60 countries. This role is remote and can be based in any location in Romania.

Office Location(s): Not specified for this role.

Workspace Context:

Remote Work: As this role is remote, the Technical Support Engineer will work from their home office or a co-working space.
Collaboration Tools: Eurofins uses collaboration tools such as Microsoft Teams and SharePoint to facilitate communication and knowledge sharing among its global workforce.
Shift Work: The role requires working in shifts to provide 24/7 support, ensuring that there is always someone available to assist customers and resolve application issues.

Work Schedule: The role requires working in shifts to provide 24/7 support, with a standard workweek of 40 hours. The exact shift schedule will be determined based on business needs and team availability.

📝 Enhancement Note: As a remote role, the Technical Support Engineer will have the flexibility to work from their home office or a co-working space. However, the role requires working in shifts to provide 24/7 support, which may impact work-life balance.

📄 Application & Technical Interview Process

Interview Process:

Online Assessment: Candidates will be required to complete an online assessment to evaluate their technical skills and problem-solving abilities.
Technical Phone Screen: A brief phone call to discuss the candidate's technical background and experience with application support.
On-site Interview: A face-to-face interview with the IT Manager and other team members to assess the candidate's technical skills, cultural fit, and communication abilities.
Final Decision: The IT Manager will make a final decision based on the candidate's performance throughout the interview process.

Portfolio Review Tips:

For this role, a portfolio is not explicitly required. However, having examples of relevant scripting, SQL, and API debugging projects can demonstrate the candidate's technical skills and problem-solving abilities.
Including examples of automated scripts or queries used to validate applications would also be beneficial.

Technical Challenge Preparation:

Familiarize yourself with Eurofins' products and services, as well as the company's mission and values.
Brush up on your scripting, SQL, and API debugging skills, and be prepared to discuss your approach to troubleshooting and resolving application issues.
Be ready to demonstrate your problem-solving skills and ability to work effectively under pressure.

ATS Keywords: See the "Key Skills" section for relevant ATS keywords.

📝 Enhancement Note: The interview process for this role is designed to evaluate the candidate's technical skills, problem-solving abilities, and cultural fit. Candidates should be prepared to discuss their approach to application support and troubleshooting, as well as their experience working with multiple teams and collaborating to resolve issues.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not specified for this role.

Backend & Server Technologies:

Scripting: Proficiency in scripting languages such as PowerShell, Bash, or Python is required for this role.
SQL: Strong knowledge of SQL and experience with MSSQL/T-SQL scripts/queries are essential for this role.
RESTAPI: Experience with RESTAPI and familiarity with API debugging are crucial for success in this position.
DotNet: Experience with DotNet and familiarity with C# or other .NET languages would be an advantage.

Development & DevOps Tools:

CI/CD: Familiarity with CI/CD pipelines and experience with tools such as Jenkins, Azure DevOps, or GitLab CI/CD are preferred.
Cloud Platforms: Experience with cloud platforms such as Azure, AWS, or Google Cloud would be beneficial for this role.
Monitoring Tools: Familiarity with monitoring tools such as Prometheus, Grafana, or Datadog would be an advantage.
Elastic Search: Knowledge of Elastic Search is mandatory for this role.

📝 Enhancement Note: This role requires a strong technical background in scripting, SQL, and API debugging. Familiarity with cloud setups and Elastic Search is also crucial for success in this position. While not required, experience with CI/CD pipelines and cloud platforms would be a significant advantage.

👥 Team Culture & Values

Web Development Values:

Customer Focus: Eurofins places a strong emphasis on customer satisfaction and ensuring that its products and services meet the highest quality standards.
Collaboration: Eurofins fosters a culture of collaboration, encouraging team members to work together to achieve common goals and drive innovation.
Innovation: Eurofins is committed to investing in research and development to stay at the forefront of the analytical testing industry and provide cutting-edge solutions to its customers.
Quality: Eurofins is dedicated to delivering high-quality products and services, with a strong focus on accuracy, precision, and attention to detail.

Collaboration Style:

Cross-Functional Integration: Eurofins encourages collaboration between its various departments and teams, with a focus on breaking down silos and fostering a culture of knowledge sharing and continuous learning.
Code Review Culture: While not explicitly mentioned, Eurofins likely has a code review culture to ensure the quality and consistency of its software development processes.
Knowledge Sharing: Eurofins places a strong emphasis on knowledge sharing and encourages team members to share their expertise and experience with their colleagues.

📝 Enhancement Note: Eurofins fosters a culture of collaboration, innovation, and continuous learning, with a strong focus on customer satisfaction and quality. The company encourages team members to work together to achieve common goals and drive innovation, with a commitment to investing in research and development to stay at the forefront of the analytical testing industry.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Application Troubleshooting: The Technical Support Engineer will be responsible for troubleshooting and resolving application issues, often under tight deadlines and with limited information.
Shift Work: The role requires working in shifts to provide 24/7 support, which may impact work-life balance and require the Technical Support Engineer to adapt to changing schedules.
Cloud Setups: Familiarity with cloud setups and experience with cloud platforms such as Azure, AWS, or Google Cloud would be beneficial for this role, as Eurofins continues to expand its cloud infrastructure.

Learning & Development Opportunities:

Technical Skill Development: The role offers opportunities to develop and enhance skills in scripting, SQL, API debugging, and cloud setups. Working with a diverse range of teams and technologies will also provide exposure to new tools and methodologies.
Team Management: With experience and strong performance, there may be opportunities to move into a team leadership role, managing a team of Technical Support Engineers.
Architecture Decisions: As the Technical Support Engineer gains experience and expertise, they may have the opportunity to influence architectural decisions and contribute to the design and implementation of new applications.

📝 Enhancement Note: This role offers significant opportunities for technical skill development and career progression within Eurofins' IT department. With a strong focus on collaboration, innovation, and continuous learning, the company provides an ideal environment for professionals looking to grow and advance their careers.

💡 Interview Preparation

Technical Questions:

Scripting: Be prepared to discuss your experience with scripting languages such as PowerShell, Bash, or Python. Demonstrate your ability to write efficient and effective scripts to automate tasks and troubleshoot application issues.
SQL: Brush up on your SQL skills and be prepared to discuss your experience with MSSQL/T-SQL scripts/queries. Demonstrate your ability to write complex queries and optimize database performance.
RESTAPI: Familiarize yourself with RESTAPI and be prepared to discuss your experience with API debugging. Demonstrate your ability to identify and resolve issues with APIs and ensure their stability and performance.
Cloud Setups: Review your knowledge of cloud setups and be prepared to discuss your experience with cloud platforms such as Azure, AWS, or Google Cloud. Demonstrate your ability to work with cloud-based infrastructure and deploy applications in a cloud environment.

Company & Culture Questions:

Eurofins Values: Familiarize yourself with Eurofins' values and be prepared to discuss how you align with the company's commitment to customer satisfaction, collaboration, innovation, and quality.
Team Dynamics: Research Eurofins' team structure and be prepared to discuss how you would fit into the company's collaborative and cross-functional culture. Demonstrate your ability to work effectively with multiple teams and contribute to a positive and productive work environment.
Problem-Solving: Be prepared to discuss your approach to troubleshooting and resolving application issues, as well as your experience working under pressure and meeting tight deadlines.

Portfolio Presentation Strategy:

Scripting Examples: Include examples of relevant scripting projects in your portfolio, demonstrating your ability to write efficient and effective scripts to automate tasks and troubleshoot application issues.
SQL Queries: Showcase your SQL skills by including examples of complex queries and database optimization techniques in your portfolio.
API Debugging: Demonstrate your ability to identify and resolve issues with APIs by including examples of API debugging projects in your portfolio.
Cloud Deployments: If you have experience with cloud deployments, include examples of your work in your portfolio to showcase your ability to work with cloud-based infrastructure and deploy applications in a cloud environment.

📝 Enhancement Note: The interview process for this role is designed to evaluate the candidate's technical skills, problem-solving abilities, and cultural fit. Candidates should be prepared to discuss their approach to application support and troubleshooting, as well as their experience working with multiple teams and collaborating to resolve issues.

📌 Application Steps

To apply for this Technical Support Engineer position at Eurofins:

Submit Your Application: Click on the "Apply Now" button on the job listing to submit your application through the SmartRecruiters platform.
Prepare Your Portfolio: While not explicitly required, having examples of relevant scripting, SQL, and API debugging projects in your portfolio can demonstrate your technical skills and problem-solving abilities. Include examples of automated scripts or queries used to validate applications to showcase your ability to work with data and optimize application performance.
Optimize Your Resume: Tailor your resume to highlight your relevant experience and skills, with a focus on application support, scripting, SQL, and API debugging. Include any certifications or training in cloud platforms, CI/CD pipelines, or other relevant technologies to demonstrate your commitment to continuous learning and professional development.
Research Eurofins: Familiarize yourself with Eurofins' products and services, as well as the company's mission and values. Prepare thoughtful questions to ask during the interview process to demonstrate your interest in the role and the company.
Prepare for Technical Challenges: Brush up on your scripting, SQL, and API debugging skills, and be ready to discuss your approach to troubleshooting and resolving application issues. Review your knowledge of cloud setups and be prepared to discuss your experience with cloud platforms such as Azure, AWS, or Google Cloud.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania