📍 Job Overview

• Job Title: Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania
• Company: Eurofins
• Location: Bucharest, Bucureşti, Romania & Suceava, Suceava, Romania
• Job Type: Full-time
• Category: DevOps Engineer
• Date Posted: 2025-06-25
• Experience Level: 5-10 years
• Remote Status: Remote Solely

🚀 Role Summary

• Key Responsibilities: Provide application support, troubleshoot issues, coordinate with multiple teams, and resolve customer problems within service level agreements.
• Required Skills: Scripting, SQL, RestAPI, DotNet, DevOps, CI/CD, MSSQL, T-SQL, IIS Troubleshooting, Application Troubleshooting, SDLC, STLC, ITIL, Release Management, Elastic Search, Azure.

💻 Primary Responsibilities

• Application Support: Troubleshoot and resolve application issues, coordinate with multiple teams to find solutions, and escalate blocking issues as needed.
• Customer Focus: Work within service level agreements to solve customer issues, maintain high customer satisfaction, and ensure timely resolution of problems.
• Team Collaboration: Work effectively with cross-functional teams spread across geographies, following ITIL framework to assist in day-to-day BAU operations.
• Problem-Solving: Demonstrate excellent analytical and problem-solving skills to identify, diagnose, and resolve technical issues.
• Shift Work: Be willing to work in shifts to provide 24/7 support and ensure business continuity.

📝 Enhancement Note: This role requires a high level of technical expertise and strong communication skills to effectively support applications and coordinate with various teams.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant work experience may be considered in lieu of a degree.

Experience: Minimum 4 years of experience in application support, with a strong focus on scripting, SQL, and application troubleshooting. Proven experience working with cross-functional teams and in a shift-based environment.

Required Skills:

• Scripting (e.g., PowerShell, Bash)
• SQL (MSSQL/T-SQL)
• RestAPI
• DotNet
• DevOps methodologies, CI/CD
• IIS troubleshooting
• Application troubleshooting
• SDLC and STLC processes
• ITIL framework
• Database manipulation skills
• Excellent verbal and written English communication skills

Preferred Skills:

• Experience with leading teams
• Experience in Release Management & Coordination
• Knowledge of single sign-on
• Understanding of terraform, Observability, Error handling in Cloud setups
• Any Azure / DevOps certification

📝 Enhancement Note: Candidates with additional technical certifications, such as Azure or DevOps, and experience in leading teams will have a competitive advantage.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Application Troubleshooting: Provide examples of complex application issues you've resolved, highlighting your problem-solving skills and the tools you used to diagnose and fix the problems.
• Scripting & Automation: Showcase your scripting skills by including examples of automated scripts or queries you've written to validate applications or perform repetitive tasks.
• Database Manipulation: Demonstrate your SQL skills by including examples of complex queries or stored procedures you've written to manipulate data or optimize database performance.
• Team Collaboration: Highlight your experience working with cross-functional teams by including examples of projects where you coordinated with multiple teams to resolve issues or implement solutions.

Technical Documentation:

• Application Documentation: Include documentation for the applications you've supported, highlighting your understanding of the application's architecture, data flow, and key components.
• Script & Query Documentation: Ensure your scripts and queries are well-commented and documented, explaining their purpose, inputs, outputs, and any assumptions made during development.
• Troubleshooting Documentation: Document the troubleshooting process for complex issues you've resolved, including the steps you took to diagnose the problem, the tools you used, and the final resolution.

📝 Enhancement Note: A well-structured and well-documented portfolio will demonstrate your technical expertise and attention to detail, making you a strong candidate for this role.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between 15,000 RON and 25,000 RON per month, based on market research and the required level of experience. This estimate takes into account the cost of living in Romania and the average salary for similar roles in the region.

Benefits:

• Competitive salary package, including bonus and benefits
• Extensive on-the-job coaching and training opportunities
• Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization
• Dynamic working environment with a good team spirit where personal development and growth are highly encouraged
• Standard benefits:
  • Additional Performance Bonus up to 1 Month Salary per year
  • Meal Vouchers
  • Gym Reimbursement
  • Medical Subscription
  • Health Insurance
  • 25 days of holidays + 1 extra day off for your birthday
  • Additional holidays for your loyalty
  • Remote work activity in Romania

📝 Enhancement Note: The salary range provided is an estimate based on market research and should be verified with the hiring organization. The benefits package is comprehensive and designed to support the well-being and professional growth of employees.

🎯 Team & Company Context

Company Culture:

• Industry: Eurofins is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, making life and the environment safer, healthier, and more sustainable.
• Company Size: Eurofins is a large, multinational organization with over 63,000 staff across a decentralized and entrepreneurial network of over 950 laboratories in 60 countries.
• Founded: Eurofins was founded in 1987 and has since grown to become one of the market leaders in food, environment, pharmaceutical, and cosmetic product testing, as well as discovery pharmacology, forensics, advanced material sciences, and agroscience contract research services.

Team Structure:

• The Technical Support Engineer will work within the IT department, collaborating with various teams, including development, operations, and customer support.
• The role will report directly to the IT Manager and work closely with other IT team members to ensure the smooth operation of Eurofins' applications and systems.

Development Methodology:

• Eurofins follows Agile/Scrum methodologies for software development, with a focus on iterative development, continuous improvement, and customer satisfaction.
• The organization emphasizes code reviews, testing, and quality assurance practices to ensure the delivery of high-quality products and services.
• Eurofins uses CI/CD pipelines and automated deployment strategies to streamline the software development lifecycle and ensure rapid and reliable delivery of updates and new features.

Company Website: Eurofins Scientific

📝 Enhancement Note: Eurofins' culture is characterized by a strong focus on customer satisfaction, continuous improvement, and collaboration. The organization values diversity, inclusion, and sustainability, providing a dynamic and engaging work environment for its employees.

📈 Career & Growth Analysis

Web Technology Career Level: The Technical Support Engineer role is an intermediate-level position, requiring a solid foundation in application support, scripting, and database manipulation. This role offers opportunities for growth into more senior technical or leadership positions within the IT department.

Reporting Structure: The Technical Support Engineer will report directly to the IT Manager and work closely with other IT team members to ensure the smooth operation of Eurofins' applications and systems.

Technical Impact: The Technical Support Engineer will have a significant impact on the performance and reliability of Eurofins' applications and systems. By effectively troubleshooting and resolving customer issues, the role will contribute to maintaining high customer satisfaction and ensuring business continuity.

Growth Opportunities:

• Technical Specialization: With the right skills and experience, the Technical Support Engineer can specialize in specific areas, such as application architecture, database administration, or cloud infrastructure, and become a technical expert in their field.
• Team Leadership: As the Technical Support Engineer gains experience and demonstrates strong leadership skills, they may have the opportunity to lead teams or mentor junior team members, driving the success of Eurofins' IT department.
• Architecture Decisions: With a deep understanding of Eurofins' applications and systems, the Technical Support Engineer may be called upon to make critical architecture decisions, shaping the future of the organization's technology stack and ensuring its long-term success.

📝 Enhancement Note: Eurofins offers numerous opportunities for professional growth and development, with a strong focus on technical specialization, leadership, and architecture decision-making.

🌐 Work Environment

Office Type: Eurofins' offices are modern, collaborative workspaces designed to foster innovation, creativity, and teamwork. The organization encourages open communication and cross-functional collaboration, with a strong focus on knowledge sharing and continuous learning.

Office Location(s): Eurofins has offices in Bucharest and Suceava, Romania, with remote work options available for this role.

Workspace Context:

• Collaborative Workspace: Eurofins' offices feature open-plan workspaces, encouraging collaboration and communication between team members.
• Development Tools: Eurofins provides its employees with access to the latest development tools, multiple monitors, and testing devices to ensure high productivity and efficiency.
• Cross-Functional Collaboration: Eurofins' offices are designed to facilitate cross-functional collaboration, with dedicated spaces for team meetings, brainstorming sessions, and training workshops.

Work Schedule: Eurofins offers flexible work arrangements, including remote work options and shift-based schedules to accommodate employees' personal and professional needs. The organization encourages a healthy work-life balance and provides resources to support employee well-being and mental health.

📝 Enhancement Note: Eurofins' work environment is characterized by a strong focus on collaboration, innovation, and continuous learning, with a commitment to supporting the well-being and professional growth of its employees.

📄 Application & Technical Interview Process

Interview Process:

1. Technical Assessment: Candidates will be required to complete a technical assessment, focusing on their scripting, SQL, and application troubleshooting skills. This assessment may include live coding exercises, debugging challenges, and scenario-based questions.
2. Team Fit Assessment: Candidates will participate in a team fit assessment, designed to evaluate their communication skills, cultural fit, and ability to work effectively within a cross-functional team.
3. Final Evaluation: Candidates who successfully complete the technical assessment and team fit assessment will be invited to a final evaluation, where they will discuss their technical approach, problem-solving skills, and long-term career goals with Eurofins' hiring managers.

Portfolio Review Tips:

• Portfolio Structure: Organize your portfolio in a clear and logical manner, with separate sections dedicated to application troubleshooting, scripting, database manipulation, and team collaboration.
• Case Study Format: Use a case study format to present your projects, highlighting the problem you faced, the approach you took, the tools you used, and the final resolution.
• Code Quality: Ensure your code is well-documented, well-commented, and follows best practices for readability and maintainability.
• Eurofins-Specific Considerations: Tailor your portfolio to Eurofins' technology stack, highlighting your experience with relevant tools, platforms, and programming languages.

Technical Challenge Preparation:

• Technical Assessment Preparation: Brush up on your scripting, SQL, and application troubleshooting skills, focusing on recent projects and challenges you've faced in your current role.
• Problem-Solving Strategies: Develop and practice problem-solving strategies, focusing on your ability to diagnose and resolve complex technical issues under time pressure.
• Communication Skills: Prepare for the team fit assessment by practicing your communication skills, focusing on your ability to articulate complex technical concepts and collaborate effectively with cross-functional teams.

ATS Keywords: [See the comprehensive list of web development and server administration-relevant keywords for resume optimization, organized by category: programming languages, web frameworks, server technologies, databases, tools, methodologies, soft skills, industry terms]

📝 Enhancement Note: Eurofins' interview process is designed to evaluate candidates' technical skills, problem-solving abilities, and cultural fit. By preparing thoroughly and tailoring your portfolio and interview responses to Eurofins' specific needs, you'll increase your chances of success in the application process.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable for this role.

Backend & Server Technologies:

• Scripting: PowerShell, Bash
• SQL: MSSQL, T-SQL
• Application Servers: IIS
• Database Servers: MSSQL Server
• Cloud Platforms: Azure
• Infrastructure Automation: Terraform
• Observability: Elastic Search

Development & DevOps Tools:

• Version Control: Git
• CI/CD Pipelines: Azure DevOps
• Infrastructure as Code (IaC): Terraform
• Monitoring Tools: Elastic Stack (Elasticsearch, Logstash, Kibana)

📝 Enhancement Note: Eurofins uses a modern and comprehensive technology stack, with a strong focus on cloud-based infrastructure, automation, and observability. The organization values technical expertise and encourages its employees to stay up-to-date with the latest tools and best practices in their respective fields.

👥 Team Culture & Values

Web Development Values:

• Customer Focus: Eurofins places a strong emphasis on customer satisfaction, with a commitment to resolving customer issues promptly and effectively.
• Continuous Improvement: Eurofins fosters a culture of continuous improvement, encouraging employees to identify opportunities for growth and innovation in their respective roles.
• Collaboration: Eurofins values collaboration and teamwork, with a strong focus on knowledge sharing and cross-functional collaboration between teams.
• Innovation: Eurofins encourages its employees to think creatively and explore new technologies and approaches to drive business success.

Collaboration Style:

• Cross-Functional Integration: Eurofins encourages cross-functional collaboration between developers, designers, and stakeholders, with a strong focus on user-centered design and customer experience.
• Code Review Culture: Eurofins emphasizes code reviews and peer programming practices, ensuring high code quality and knowledge sharing within the development team.
• Knowledge Sharing: Eurofins fosters a culture of knowledge sharing, with regular training workshops, brown bag sessions, and mentoring opportunities for employees at all levels.

📝 Enhancement Note: Eurofins' team culture is characterized by a strong focus on customer satisfaction, continuous improvement, and collaboration. The organization values innovation, knowledge sharing, and cross-functional collaboration, providing a dynamic and engaging work environment for its employees.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Application Troubleshooting: Troubleshoot complex application issues, working with multiple teams to identify and resolve problems, and ensuring high customer satisfaction.
• Database Manipulation: Design and implement efficient database queries and stored procedures, optimizing database performance and ensuring data integrity.
• Cloud Infrastructure: Manage and maintain Eurofins' cloud infrastructure, ensuring high availability, scalability, and security.
• Emerging Technologies: Stay up-to-date with the latest emerging technologies, and explore new tools and approaches to drive business success.

Learning & Development Opportunities:

• Technical Skill Development: Eurofins offers extensive on-the-job coaching and training opportunities, with a strong focus on technical skill development and specialization.
• Conference Attendance: Eurofins encourages its employees to attend industry conferences and events, providing opportunities for professional development and networking.
• Technical Mentorship: Eurofins offers mentorship opportunities for employees at all levels, with a focus on knowledge sharing and continuous learning.

📝 Enhancement Note: Eurofins offers numerous opportunities for technical skill development, with a strong focus on emerging technologies, conference attendance, and technical mentorship. The organization encourages its employees to stay up-to-date with the latest tools and best practices in their respective fields.

💡 Interview Preparation

Technical Questions:

• Scripting & Application Troubleshooting: Prepare for questions related to scripting, application troubleshooting, and debugging, focusing on your ability to diagnose and resolve complex technical issues.
• Database Manipulation: Brush up on your SQL skills, focusing on database design, optimization, and manipulation.
• Cloud Infrastructure: Prepare for questions related to cloud infrastructure management, focusing on high availability, scalability, and security.

Company & Culture Questions:

• Eurofins Culture: Research Eurofins' company culture, values, and mission, and be prepared to discuss how your personal values align with the organization's.
• Team Collaboration: Prepare for questions related to team collaboration, focusing on your ability to work effectively with cross-functional teams and drive business success.
• Problem-Solving Strategies: Develop and practice problem-solving strategies, focusing on your ability to diagnose and resolve complex technical issues under time pressure.

Portfolio Presentation Strategy:

• Portfolio Structure: Organize your portfolio in a clear and logical manner, with separate sections dedicated to application troubleshooting, scripting, database manipulation, and team collaboration.
• Case Study Format: Use a case study format to present your projects, highlighting the problem you faced, the approach you took, the tools you used, and the final resolution.
• Code Quality: Ensure your code is well-documented, well-commented, and follows best practices for readability and maintainability.
• Eurofins-Specific Considerations: Tailor your portfolio to Eurofins' technology stack, highlighting your experience with relevant tools, platforms, and programming languages.

📝 Enhancement Note: By preparing thoroughly and tailoring your portfolio and interview responses to Eurofins' specific needs, you'll increase your chances of success in the application process. Focus on your technical skills, problem-solving abilities, and cultural fit, and be ready to discuss your long-term career goals and aspirations.

📌 Application Steps

To apply for this Technical Support Engineer position:

1. Resume Optimization: Tailor your resume to highlight your relevant experience, skills, and achievements in application support, scripting, and database manipulation. Include specific examples of complex issues you've resolved and the tools you used to diagnose and fix problems.
2. Portfolio Customization: Customize your portfolio to showcase your technical expertise and attention to detail. Include examples of your scripting, SQL, and application troubleshooting skills, as well as any relevant projects or case studies that demonstrate your problem-solving abilities and technical proficiency.
3. Technical Interview Preparation: Brush up on your technical skills and prepare for the technical assessment by practicing coding challenges and debugging exercises. Familiarize yourself with Eurofins' technology stack and be ready to discuss your approach to application troubleshooting, scripting, and database manipulation.
4. Company Research: Research Eurofins' company culture, values, and mission, and be prepared to discuss how your personal values align with the organization's. Prepare for questions related to team collaboration, problem-solving strategies, and your long-term career goals and aspirations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.