📍 Job Overview

• Job Title: Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania
• Company: Eurofins Scientific
• Location: Bucharest, Bucureşti, Romania & Arad, Arad, Romania
• Job Type: Full-time, Remote
• Category: DevOps Engineer / Site Reliability Engineer
• Date Posted: 2025-06-25
• Experience Level: Mid-Senior level (5-10 years)

🚀 Role Summary

• Key web technology aspects: This role involves supporting and troubleshooting applications using a variety of technologies, including scripting, SQL, REST APIs, and .NET. The ideal candidate will have a strong background in application support, excellent communication skills, and experience with DevOps methodologies and CI/CD pipelines.
• Key web technology aspects: The role requires a solid understanding of database manipulation skills, such as MSSQL and T-SQL scripts/queries, and experience with IIS troubleshooting using event viewer logs from Windows server.
• Key web technology aspects: The Technical Support Engineer will work within service level agreements to resolve customer issues and coordinate with multiple teams to solve application troubleshooting problems.
• Key web technology aspects: Candidates should be willing to work in shifts and have experience working with cross-functional teams spread across geographies.

📝 Enhancement Note: This role is ideal for a DevOps Engineer or Site Reliability Engineer with a strong background in application support and a desire to work in a remote, multinational environment.

💻 Primary Responsibilities

• Web technology responsibility 1: Provide application support and troubleshoot issues while coordinating with multiple teams to solve problems.
• Web technology responsibility 2: Work within service level agreements to resolve customer issues and escalate blocking issues in a timely manner.
• Web technology responsibility 3: Demonstrate excellent verbal and written English communication skills to effectively communicate with customers and teams.
• Web technology responsibility 4: Collaborate with cross-functional teams spread across geographies to solve application troubleshooting problems.
• Web technology responsibility 5: Follow up on all blocking issues and issue deviations from SOPs, and escalate them as necessary.

📝 Enhancement Note: The ideal candidate will have experience working in a fast-paced environment and be able to manage multiple tasks and priorities effectively.

🎓 Skills & Qualifications

Education: A bachelor's degree in Computer Science, Information Technology, or a related field is preferred. However, Eurofins is committed to supporting your career development and encourages candidates to apply even if they don't meet all the requirements.

Experience: Candidates should have a minimum of 4 years of experience in application support and possess excellent communication skills in English. Experience with ITIL framework and working with cross-functional teams is also valuable.

Required Skills:

• Minimum 4 years of experience in application support
• Excellent verbal/written English communication skills
• Knowledge of DevOps methodologies, CI/CD
• Good knowledge of database manipulation skills (like MSSQL/T-SQL scripts/queries)
• Experience with IIS troubleshooting (such as by using the event viewer logs from Windows server)
• Application troubleshooting and ability to coordinate with multiple teams to solve the issues
• Proven ability to work within service level agreement to solve customer issues
• Willing to work in shifts
• Very good knowledge in SDLC and STLC process
• Experience with ITIL framework to assist in day-to-day BAU Operations
• Experience in working with cross functional teams spread across geographies
• Customer focused and goal orientated with keen attention to details
• Excellent analytical and problem-solving skills

Preferred Skills:

• Experience in Release Management & Coordination
• Experience with leading teams
• Understanding of single sign on
• Good knowledge of RDBMS, SQL Server preferred
• Experience in debugging the apps with API / REST services
• Understanding of terraform, Observability, Error handling in Cloud setups
• Knowledge of Elastic Search - Mandatory
• Writing automated scripts / queries for validating applications would be appreciated
• Any Azure / DevOPS certification

📝 Enhancement Note: While not explicitly stated, experience with cloud platforms (e.g., AWS, Azure, GCP) and containerization tools (e.g., Docker, Kubernetes) would be beneficial for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Specific web portfolio requirement 1: Demonstrate your experience with application support and troubleshooting through case studies or examples of issues you've resolved in the past.
• Specific web portfolio requirement 2: Showcase your problem-solving skills and ability to work within service level agreements by providing examples of how you've successfully resolved customer issues.
• Specific web portfolio requirement 3: Highlight your experience with cross-functional teams and collaboration by providing examples of how you've worked with other teams to solve application troubleshooting problems.
• Specific web portfolio requirement 4: Include any certifications or relevant training that demonstrate your expertise in application support and troubleshooting.

Technical Documentation:

• Technical documentation requirement 1: Provide examples of how you've documented your troubleshooting processes and the steps you've taken to resolve issues.
• Technical documentation requirement 2: Include any scripts or queries you've written to validate applications or automate processes.
• Technical documentation requirement 3: Showcase your understanding of SDLC and STLC processes by providing examples of how you've followed these methodologies in your previous roles.

📝 Enhancement Note: While not explicitly stated, including examples of your experience with DevOps methodologies and CI/CD pipelines would be beneficial for this role.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between 35,000 RON and 50,000 RON per year, based on market research and regional salary standards for a mid-senior level DevOps Engineer or Site Reliability Engineer in Romania.

Benefits:

• Additional Performance Bonus up to 1 Month Salary per year
• Meal Vouchers
• Gym Reimbursement
• Medical Subscription
• Health Insurance
• 25 days of holidays + 1 extra day off for your birthday
• Additional holidays for your loyalty
• Remote work activity in Romania

Working Hours: The role requires working in shifts and being available to resolve customer issues within service level agreements. The standard working hours are 40 hours per week, but flexibility is required to meet the needs of the business.

📝 Enhancement Note: The salary range provided is an estimate and should be verified with the hiring organization. Additionally, the benefits listed are subject to change and may vary depending on the location and the specific terms of the employment contract.

🎯 Team & Company Context

Company Culture:

Industry: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, including food, environment, pharmaceuticals, and cosmetics. This role will support the company's business in Romania.

Company Size: Eurofins Scientific has a network of over 950 laboratories in 60 countries and generated total revenues of EUR 6.95 billion in 2024. The company has a decentralized and entrepreneurial structure, with a strong focus on innovation and growth.

Founded: Eurofins Scientific was founded in 1987 in Nantes, France, and has since grown into a global leader in its industry.

Team Structure:

• Web technology team aspect 1: The Technical Support Engineer will work as part of a cross-functional team, collaborating with other engineers, developers, and stakeholders to resolve application issues and improve the overall customer experience.
• Web technology team aspect 2: The role will report directly to the Head of IT or a similar position, depending on the specific needs of the business.
• Web technology team aspect 3: The Technical Support Engineer will work closely with other teams, such as development, quality assurance, and project management, to ensure that application issues are resolved efficiently and effectively.

Development Methodology:

• Development process 1: Eurofins Scientific follows Agile methodologies, with a focus on continuous improvement and customer value delivery.
• Development process 2: The company places a strong emphasis on code review, testing, and quality assurance to ensure the delivery of high-quality products and services.
• Development process 3: Eurofins Scientific uses CI/CD pipelines and automated deployment strategies to ensure the efficient and reliable delivery of its products and services.

Company Website: Eurofins Scientific

📝 Enhancement Note: Eurofins Scientific is a multinational company with a strong focus on innovation and growth. The company's decentralized and entrepreneurial structure provides opportunities for career development and advancement for its employees.

Company Description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier, and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the mid-senior level, requiring a strong background in application support and troubleshooting, as well as experience with DevOps methodologies and CI/CD pipelines. The ideal candidate will have a proven track record of success in a similar role and be looking to take the next step in their career.

Reporting Structure: The Technical Support Engineer will report directly to the Head of IT or a similar position, depending on the specific needs of the business. The role will work closely with other teams, such as development, quality assurance, and project management, to ensure that application issues are resolved efficiently and effectively.

Technical Impact: The Technical Support Engineer will play a critical role in ensuring the availability and performance of the company's applications, as well as the satisfaction of its customers. The role will require a deep understanding of the company's technology stack and the ability to troubleshoot and resolve complex issues in a timely manner.

Growth Opportunities:

• Growth opportunity 1: With Eurofins Scientific's strong focus on innovation and growth, there are ample opportunities for career development and advancement within the company. The Technical Support Engineer role provides a solid foundation for a career in DevOps, Site Reliability Engineering, or a similar field.
• Growth opportunity 2: Eurofins Scientific offers extensive on-the-job coaching and training opportunities, allowing employees to develop their skills and advance their careers within the organization.
• Growth opportunity 3: The company's decentralized and entrepreneurial structure provides opportunities for employees to take on new challenges and responsibilities, driving their own career growth and development.

📝 Enhancement Note: Eurofins Scientific's strong focus on innovation and growth, combined with its decentralized and entrepreneurial structure, provides numerous opportunities for career development and advancement for its employees.

🌐 Work Environment

Office Type: Eurofins Scientific has a decentralized and entrepreneurial structure, with laboratories and offices located in over 60 countries. The Technical Support Engineer role is remote, allowing employees to work from anywhere in Romania.

Office Location(s): The role is based in Bucharest, Bucureşti, Romania, with the option to work remotely from Arad, Arad, Romania.

Workspace Context:

• Workspace aspect 1: The remote work environment allows the Technical Support Engineer to work from the comfort of their own home, with the flexibility to balance work and personal responsibilities.
• Workspace aspect 2: Eurofins Scientific provides the necessary tools and resources for employees to perform their jobs effectively, including access to the company's internal systems and applications.
• Workspace aspect 3: The role requires close collaboration with other teams, such as development, quality assurance, and project management. The Technical Support Engineer will work closely with these teams to ensure that application issues are resolved efficiently and effectively.

Work Schedule: The role requires working in shifts and being available to resolve customer issues within service level agreements. The standard working hours are 40 hours per week, but flexibility is required to meet the needs of the business.

📝 Enhancement Note: Eurofins Scientific's remote work environment provides the Technical Support Engineer with the flexibility to balance work and personal responsibilities, while still maintaining close collaboration with other teams within the organization.

📄 Application & Technical Interview Process

Interview Process:

• Process step 1: The technical interview process will focus on the candidate's problem-solving skills and ability to troubleshoot and resolve application issues. The candidate will be asked to provide examples of how they have successfully resolved customer issues in the past and how they approach application troubleshooting in a structured and efficient manner.
• Process step 2: The interview process will also assess the candidate's knowledge of DevOps methodologies, CI/CD pipelines, and database manipulation skills. The candidate will be asked to provide examples of how they have implemented these skills in previous roles and how they would apply them in the Technical Support Engineer role.
• Process step 3: The interview process will also evaluate the candidate's communication skills and ability to work effectively with cross-functional teams. The candidate will be asked to provide examples of how they have collaborated with other teams to solve application troubleshooting problems in the past.
• Process step 4: The final evaluation criteria will focus on the candidate's cultural fit with the company and their ability to contribute to the overall success of the Technical Support Engineer team.

Portfolio Review Tips:

• Portfolio tip 1: Highlight your experience with application support and troubleshooting by providing case studies or examples of issues you've resolved in the past.
• Portfolio tip 2: Showcase your problem-solving skills and ability to work within service level agreements by providing examples of how you've successfully resolved customer issues.
• Portfolio tip 3: Include any certifications or relevant training that demonstrate your expertise in application support and troubleshooting.
• Portfolio tip 4: Tailor your portfolio to the specific needs of the Technical Support Engineer role and the company's technology stack.

Technical Challenge Preparation:

• Challenge preparation 1: Familiarize yourself with the company's technology stack and the specific tools and platforms used in the Technical Support Engineer role.
• Challenge preparation 2: Brush up on your problem-solving skills and be prepared to provide examples of how you've successfully resolved customer issues in the past.
• Challenge preparation 3: Practice your communication skills and be prepared to articulate your technical concepts clearly and effectively.

ATS Keywords: [Comprehensive list of web development and server administration-relevant keywords for resume optimization, organized by category: programming languages, web frameworks, server technologies, databases, tools, methodologies, soft skills, industry terms]

📝 Enhancement Note: Eurofins Scientific's interview process is designed to assess the candidate's technical skills and cultural fit with the organization. The Technical Support Engineer role requires a strong background in application support and troubleshooting, as well as excellent communication skills and the ability to work effectively with cross-functional teams.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable to this role.

Backend & Server Technologies:

• Backend technology 1: The Technical Support Engineer will work with a variety of backend technologies, including .NET, SQL, and REST APIs.
• Server technology 2: The role requires experience with IIS troubleshooting using event viewer logs from Windows server.
• Infrastructure tool 3: The Technical Support Engineer will use a variety of tools and platforms to support and troubleshoot applications, including CI/CD pipelines, automated deployment strategies, and monitoring tools.

Development & DevOps Tools:

• Development tool 1: The role requires experience with version control and collaborative development tools, such as Git and Jira.
• DevOps tool 2: The Technical Support Engineer will use CI/CD pipelines and automated deployment strategies to ensure the efficient and reliable delivery of applications.
• Monitoring tool 3: The role requires experience with monitoring tools and platforms, such as Elastic Search, to ensure the availability and performance of the company's applications.

📝 Enhancement Note: The Technical Support Engineer role requires a strong background in application support and troubleshooting, as well as experience with a variety of backend technologies, server platforms, and infrastructure tools. The ideal candidate will have a deep understanding of the company's technology stack and the ability to troubleshoot and resolve complex issues in a timely manner.

👥 Team Culture & Values

Web Development Values:

• Web development value 1: Eurofins Scientific places a strong emphasis on customer satisfaction and ensuring the availability and performance of its applications. The Technical Support Engineer role is critical to achieving these goals.
• Web development value 2: The company values innovation and continuous improvement, with a focus on driving growth and success in the industry.
• Web development value 3: Eurofins Scientific places a strong emphasis on collaboration and teamwork, with a focus on driving success through cross-functional collaboration and knowledge sharing.
• Web development value 4: The company values diversity and inclusion, with a focus on creating an inclusive and supportive work environment for all employees.

Collaboration Style:

• Collaboration approach 1: The Technical Support Engineer will work closely with other teams, such as development, quality assurance, and project management, to ensure that application issues are resolved efficiently and effectively.
• Collaboration approach 2: Eurofins Scientific places a strong emphasis on code review and peer programming practices, with a focus on driving success through knowledge sharing and continuous learning.
• Collaboration approach 3: The company values innovation and continuous improvement, with a focus on driving growth and success in the industry.

📝 Enhancement Note: Eurofins Scientific's strong focus on collaboration and teamwork, combined with its emphasis on innovation and continuous improvement, provides a supportive and inclusive work environment for all employees.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Web development challenge 1: The Technical Support Engineer role requires a strong background in application support and troubleshooting, as well as experience with a variety of backend technologies, server platforms, and infrastructure tools.
• Web development challenge 2: The role requires excellent communication skills and the ability to work effectively with cross-functional teams, as well as the ability to resolve complex issues in a timely manner.
• Web development challenge 3: The Technical Support Engineer will be required to work in shifts and be available to resolve customer issues within service level agreements, which may require flexibility and adaptability.
• Web development challenge 4: The role requires a deep understanding of the company's technology stack and the ability to troubleshoot and resolve complex issues in a timely manner.

Learning & Development Opportunities:

• Learning opportunity 1: Eurofins Scientific offers extensive on-the-job coaching and training opportunities, allowing employees to develop their skills and advance their careers within the organization.
• Learning opportunity 2: The company's decentralized and entrepreneurial structure provides opportunities for employees to take on new challenges and responsibilities, driving their own career growth and development.
• Learning opportunity 3: Eurofins Scientific places a strong emphasis on innovation and continuous improvement, with a focus on driving growth and success in the industry. Employees are encouraged to seek out new learning opportunities and take on challenges that align with their career goals.

📝 Enhancement Note: Eurofins Scientific's strong focus on innovation and growth, combined with its decentralized and entrepreneurial structure, provides numerous opportunities for career development and advancement for its employees.

💡 Interview Preparation

Technical Questions:

• Technical question 1: The interview process will focus on the candidate's problem-solving skills and ability to troubleshoot and resolve application issues. The candidate will be asked to provide examples of how they have successfully resolved customer issues in the past and how they approach application troubleshooting in a structured and efficient manner.
• Technical question 2: The interview process will also assess the candidate's knowledge of DevOps methodologies, CI/CD pipelines, and database manipulation skills. The candidate will be asked to provide examples of how they have implemented these skills in previous roles and how they would apply them in the Technical Support Engineer role.
• Technical question 3: The interview process will also evaluate the candidate's communication skills and ability to work effectively with cross-functional teams. The candidate will be asked to provide examples of how they have collaborated with other teams to solve application troubleshooting problems in the past.

Company & Culture Questions:

• Technical question 4: The interview process will also assess the candidate's cultural fit with the company and their ability to contribute to the overall success of the Technical Support Engineer team. The candidate will be asked to provide examples of how they have worked effectively with cross-functional teams in the past and how they would apply those skills in the Technical Support Engineer role.
• Technical question 5: The interview process will also evaluate the candidate's understanding of the company's values and how they align with their own personal values and career goals. The candidate will be asked to provide examples of how they have demonstrated these values in previous roles and how they would apply them in the Technical Support Engineer role.
• Technical question 6: The interview process will also assess the candidate's understanding of the company's technology stack and how they would contribute to the overall success of the Technical Support Engineer team. The candidate will be asked to provide examples of how they have worked with similar technologies in previous roles and how they would apply that knowledge in the Technical Support Engineer role.

Portfolio Presentation Strategy:

• Presentation strategy 1: Highlight your experience with application support and troubleshooting by providing case studies or examples of issues you've resolved in the past.
• Presentation strategy 2: Showcase your problem-solving skills and ability to work within service level agreements by providing examples of how you've successfully resolved customer issues.
• Presentation strategy 3: Include any certifications or relevant training that demonstrate your expertise in application support and troubleshooting.
• Presentation strategy 4: Tailor your portfolio to the specific needs of the Technical Support Engineer role and the company's technology stack.

📝 Enhancement Note: Eurofins Scientific's interview process is designed to assess the candidate's technical skills and cultural fit with the organization. The Technical Support Engineer role requires a strong background in application support and troubleshooting, as well as excellent communication skills and the ability to work effectively with cross-functional teams.

📌 Application Steps

To apply for this Technical Support Engineer position:

• Concrete preparation step 1: Tailor your resume and portfolio to highlight your experience with application support and troubleshooting, as well as your knowledge of the company's technology stack and the specific tools and platforms used in the Technical Support Engineer role.
• Concrete preparation step 2: Research the company and the Technical Support Engineer role to ensure that you understand the company's values and how they align with your own personal values and career goals. Be prepared to discuss your fit with the company and how you would contribute to the overall success of the Technical Support Engineer team.
• Concrete preparation step 3: Practice your problem-solving skills and be prepared to provide examples of how you've successfully resolved customer issues in the past. Brush up on your communication skills and be prepared to articulate your technical concepts clearly and effectively.
• Concrete preparation step 4: Familiarize yourself with the company's technology stack and the specific tools and platforms used in the Technical Support Engineer role. Be prepared to discuss your experience with these technologies and how you would apply that knowledge in the Technical Support Engineer role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.