📍 Job Overview

Job Title: Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania
Company: Eurofins Scientific
Location: Romania (Remote)
Job Type: Full-Time
Category: Web Infrastructure & Support
Date Posted: June 25, 2025
Experience Level: Mid-Senior Level (5-10 years)
Remote Status: Remote (100%)

🚀 Role Summary

Primary Responsibility: Provide remote application support and troubleshooting for Eurofins' Romanian business, collaborating with cross-functional teams to resolve customer issues efficiently.
Key Technologies: Scripting, SQL, RestAPI, DotNet, DevOps, CI/CD, MSSQL, T-SQL, IIS, Elastic Search, Azure
Industry: Life Sciences & Testing Services
Team Size: Large (63,000+ employees globally)

📝 Enhancement Note: This role offers an excellent opportunity for experienced web infrastructure professionals to join a global leader in life sciences, providing a unique range of analytical testing services. The remote work arrangement allows for flexibility while supporting Eurofins' international business.

💻 Primary Responsibilities

Application Support & Troubleshooting: Diagnose and resolve application issues, coordinating with multiple teams to ensure customer satisfaction and adherence to service level agreements.
Database Management: Manipulate databases using MSSQL and T-SQL scripts/queries to maintain and optimize application performance.
IIS Troubleshooting: Investigate and resolve issues related to IIS, utilizing event viewer logs from Windows servers.
Shift Work & Escalation: Work in shifts, escalating and following up on blocking issues and deviations from standard operating procedures (SOPs) in a timely manner.
Cross-Functional Collaboration: Work with diverse teams spread across geographies, following ITIL framework to assist in day-to-day BAU operations.
Release Management & Coordination: Experience in release management is a plus, as is leading teams.

📝 Enhancement Note: The Technical Support Engineer role requires strong problem-solving skills, attention to detail, and the ability to work effectively within a service level agreement to meet customer needs.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, IT, or a related field. Relevant experience may substitute for a degree.

Experience: Minimum 4 years of experience in application support, with a strong focus on web infrastructure and troubleshooting.

Required Skills:

Excellent verbal/written English communication skills
Knowledge of DevOps methodologies, CI/CD
Good knowledge of database manipulation skills (MSSQL/T-SQL scripts/queries)
Experience with IIS troubleshooting and application troubleshooting
Proven ability to work within service level agreements to solve customer issues
Willingness to work in shifts
Very good knowledge of SDLC and STLC processes
Experience with ITIL framework to assist in day-to-day BAU operations
Experience in working with cross-functional teams spread across geographies
Customer-focused and goal-oriented with keen attention to detail
Excellent analytical and problem-solving skills

Preferred Skills:

Understanding of single sign-on
Knowledge of RDBMS, SQL Server preferred
Experience in debugging applications with API/REST services
Understanding of Terraform, Observability, Error handling in Cloud setups
Knowledge of Elastic Search - Mandatory
Writing automated scripts/queries for validating applications
Any Azure/DevOps certification

📝 Enhancement Note: Candidates with experience in leading teams and familiarity with release management will have an advantage in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in application support and troubleshooting through case studies or live examples.
Showcase problem-solving skills and ability to coordinate with multiple teams to resolve issues.
Highlight experience with database manipulation, IIS troubleshooting, and working within service level agreements.

Technical Documentation:

Provide examples of automated scripts or queries used for validating applications.
Include documentation on SDLC and STLC processes, as well as ITIL framework experience.
Demonstrate understanding of cloud setups, Terraform, and Elastic Search through relevant project documentation.

📝 Enhancement Note: As this role is focused on application support and troubleshooting, a portfolio showcasing problem-solving skills and experience with relevant technologies will be most valuable.

💵 Compensation & Benefits

Salary Range: €35,000 - €50,000 per year (Estimated, based on market research and experience level)

Benefits:

Competitive salary package, including bonus and benefits
Extensive on-the-job coaching and training opportunities
Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization
Dynamic working environment with good team spirit, encouraging personal development and growth
Standard benefits: Additional Performance Bonus, Meal Vouchers, Gym Reimbursement, Medical Subscription, Health Insurance, 25 days of holidays + 1 extra day off for your birthday, Additional holidays for your loyalty, Remote work activity in Romania

📝 Enhancement Note: The estimated salary range is based on market research and considers the role's experience level and regional cost of living. Eurofins offers a competitive benefits package, including a dynamic working environment and opportunities for personal growth.

🎯 Team & Company Context

Company Culture:

Industry: Life Sciences & Testing Services
Company Size: Large (63,000+ employees globally)
Founded: 1987
Team Structure: The Technical Support Engineer will work within a cross-functional team, collaborating with multiple departments to resolve customer issues efficiently. The team is expected to be diverse, with members spread across geographies.
Development Methodology: Eurofins follows ITIL framework for day-to-day BAU operations, ensuring consistent and efficient service delivery.

Company Website: Eurofins Scientific

📝 Enhancement Note: Eurofins' company culture emphasizes customer focus, goal orientation, and continuous improvement, providing an excellent environment for web infrastructure professionals to grow and develop their skills.

📈 Career & Growth Analysis

Web Infrastructure Career Level: Mid-Senior Level (5-10 years)

The Technical Support Engineer role offers an opportunity to grow within Eurofins' global organization, with potential career progression into team leadership or architecture roles.
Eurofins encourages personal development and growth, providing extensive on-the-job coaching and training opportunities.

Reporting Structure: The Technical Support Engineer will report directly to the IT Manager, working closely with cross-functional teams to resolve customer issues and maintain application performance.

Technical Impact: The role has a significant impact on Eurofins' ability to provide high-quality, reliable services to its clients, ensuring that their products meet safety, authenticity, and labeling standards.

Growth Opportunities:

Technical Skill Development: Eurofins encourages continuous learning and offers opportunities to develop skills in emerging technologies, such as cloud setups, Terraform, and Elastic Search.
Technical Leadership: With experience, the Technical Support Engineer may progress into team leadership or architecture roles, influencing Eurofins' web infrastructure strategy and decision-making.
Career Progression: Eurofins' global presence and diverse business units offer opportunities for career progression within the organization, with potential roles in different countries and regions.

📝 Enhancement Note: Eurofins' global presence and commitment to personal development provide excellent growth opportunities for web infrastructure professionals seeking to advance their careers in the life sciences industry.

🌐 Work Environment

Office Type: Remote (100%)

Office Location(s): Romania (Brăila, Bucharest)

Workspace Context:

Remote Work: The Technical Support Engineer will work remotely, utilizing collaboration tools and virtual communication platforms to interact with cross-functional teams.
Shift Work: The role requires working in shifts to provide 24/7 application support and troubleshooting, ensuring customer satisfaction and adherence to service level agreements.
Cross-Functional Collaboration: The Technical Support Engineer will work closely with multiple departments, including IT, development, and quality assurance teams, to resolve customer issues efficiently.

Work Schedule: The role requires working in shifts, with a flexible schedule to accommodate maintenance windows and project deadlines.

📝 Enhancement Note: Eurofins' remote work environment offers flexibility and work-life balance, with a focus on customer satisfaction and efficient service delivery.

📄 Application & Technical Interview Process

Interview Process:

Technical Phone Screen: A brief phone or video call to assess communication skills and technical proficiency in English.
Technical Assessment: A hands-on assessment, focusing on application troubleshooting, database manipulation, and IIS troubleshooting skills. Candidates will be required to demonstrate problem-solving skills and the ability to work within service level agreements.
Behavioral Interview: An in-depth discussion of the candidate's experience, focusing on customer focus, goal orientation, and teamwork. Candidates will be asked to provide examples of their problem-solving skills and experience working with cross-functional teams.
Final Decision: The final decision will be based on the candidate's technical proficiency, cultural fit, and alignment with Eurofins' values.

Portfolio Review Tips:

Highlight application support and troubleshooting experience, demonstrating problem-solving skills and the ability to coordinate with multiple teams.
Include case studies or live examples showcasing experience with database manipulation, IIS troubleshooting, and working within service level agreements.
Emphasize customer focus, goal orientation, and teamwork, providing specific examples of successful customer interactions and collaboration with cross-functional teams.

Technical Challenge Preparation:

Brush up on application troubleshooting, database manipulation, and IIS troubleshooting skills.
Familiarize yourself with Eurofins' company culture, values, and commitment to customer satisfaction.
Prepare for behavioral interview questions, focusing on problem-solving skills, customer focus, and teamwork.

ATS Keywords: Scripting, SQL, RestAPI, DotNet, DevOps, CI/CD, MSSQL, T-SQL, IIS, Elastic Search, Azure, Application Troubleshooting, SDLC, STLC, ITIL, Release Management, Cross-Functional Teams, Customer Focus, Goal Orientation, Teamwork

📝 Enhancement Note: Eurofins' interview process focuses on assessing technical proficiency, problem-solving skills, and cultural fit, with a strong emphasis on customer satisfaction and efficient service delivery.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: N/A (This role focuses on web infrastructure and application support)

Backend & Server Technologies:

Database: MSSQL, T-SQL
Application Server: IIS
Programming Languages: Scripting, DotNet
Web Services: RestAPI
Cloud Platforms: Azure (Experience with Azure/DevOps certification is a plus)
Observability & Monitoring: Elastic Search
Infrastructure as Code (IaC): Terraform

Development & DevOps Tools:

Version Control: Git (Experience with Git is a plus)
CI/CD Pipelines: Experience with CI/CD is required
Project Management: Experience with ITIL framework is required
Collaboration: Experience with remote work and cross-functional teams is required

📝 Enhancement Note: The Technical Support Engineer role requires proficiency in web infrastructure technologies, with a strong focus on application support, database manipulation, and IIS troubleshooting.

👥 Team Culture & Values

Web Infrastructure Values:

Customer Focus: Eurofins prioritizes customer satisfaction and efficient service delivery, ensuring that its clients' products meet safety, authenticity, and labeling standards.
Goal Orientation: Eurofins encourages its employees to set and achieve ambitious goals, continuously improving their skills and contributing to the company's success.
Teamwork: Eurofins fosters a collaborative work environment, encouraging cross-functional teams to work together to resolve customer issues and maintain application performance.
Continuous Improvement: Eurofins is committed to continuous learning and improvement, encouraging its employees to stay up-to-date with emerging technologies and best practices.

Collaboration Style:

Cross-Functional Integration: The Technical Support Engineer will work closely with multiple departments, including IT, development, and quality assurance teams, to resolve customer issues efficiently.
Code Review Culture: Eurofins encourages knowledge sharing and peer learning, with a strong focus on continuous improvement and efficient service delivery.
Knowledge Sharing: Eurofins promotes a culture of knowledge sharing and mentoring, with experienced team members supporting the professional development of their colleagues.

📝 Enhancement Note: Eurofins' team culture emphasizes customer focus, goal orientation, and continuous improvement, providing an excellent environment for web infrastructure professionals to grow and develop their skills.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Application Troubleshooting: The Technical Support Engineer will face various application issues, requiring strong problem-solving skills and the ability to coordinate with multiple teams to resolve customer issues efficiently.
Database Manipulation: The role involves working with MSSQL and T-SQL scripts/queries, requiring a solid understanding of database management and optimization techniques.
IIS Troubleshooting: The Technical Support Engineer will need to investigate and resolve issues related to IIS, utilizing event viewer logs from Windows servers to diagnose and address application performance issues.
Shift Work & Escalation: The role requires working in shifts, with a flexible schedule to accommodate maintenance windows and project deadlines. The Technical Support Engineer must be able to escalate and follow up on blocking issues and deviations from SOPs in a timely manner.

Learning & Development Opportunities:

Technical Skill Development: Eurofins encourages continuous learning and offers opportunities to develop skills in emerging technologies, such as cloud setups, Terraform, and Elastic Search.
Conference Attendance & Certification: Eurofins supports its employees' professional development, providing opportunities to attend industry conferences and obtain relevant certifications.
Technical Mentorship & Leadership: With experience, the Technical Support Engineer may progress into team leadership or architecture roles, influencing Eurofins' web infrastructure strategy and decision-making.

📝 Enhancement Note: Eurofins' technical challenges and growth opportunities provide an excellent environment for web infrastructure professionals to develop their skills, advance their careers, and contribute to the company's success.

💡 Interview Preparation

Technical Questions:

Application Troubleshooting: Describe your experience with application troubleshooting, highlighting your problem-solving skills and ability to coordinate with multiple teams to resolve customer issues efficiently.
Database Manipulation: Explain your experience with database manipulation, focusing on your proficiency with MSSQL and T-SQL scripts/queries and your ability to optimize application performance.
IIS Troubleshooting: Discuss your experience with IIS troubleshooting, emphasizing your ability to investigate and resolve issues related to application performance using event viewer logs from Windows servers.
Shift Work & Escalation: Describe your experience working in shifts and escalating blocking issues, demonstrating your ability to work within service level agreements and maintain customer satisfaction.

Company & Culture Questions:

Eurofins' Mission & Values: Explain why you are interested in working for Eurofins and how your skills and experience align with the company's mission and values.
Customer Focus: Describe your experience with customer focus, providing specific examples of how you have ensured customer satisfaction and efficient service delivery in previous roles.
Teamwork: Discuss your experience working in cross-functional teams, highlighting your ability to collaborate with multiple departments to resolve customer issues and maintain application performance.

Portfolio Presentation Strategy:

Case Studies & Live Examples: Highlight your application support and troubleshooting experience through case studies or live examples, demonstrating your problem-solving skills and ability to coordinate with multiple teams.
Technical Documentation: Include examples of automated scripts or queries used for validating applications, as well as documentation on SDLC and STLC processes, ITIL framework experience, and understanding of cloud setups, Terraform, and Elastic Search.
Customer Focus & Teamwork: Emphasize your customer focus, goal orientation, and teamwork, providing specific examples of successful customer interactions and collaboration with cross-functional teams.

📝 Enhancement Note: Eurofins' interview preparation focuses on assessing technical proficiency, problem-solving skills, and cultural fit, with a strong emphasis on customer satisfaction and efficient service delivery.

📌 Application Steps

To apply for this Technical Support Engineer position:

Customize Your Portfolio: Highlight your application support and troubleshooting experience, demonstrating problem-solving skills and the ability to coordinate with multiple teams. Include case studies or live examples showcasing experience with database manipulation, IIS troubleshooting, and working within service level agreements.
Optimize Your Resume: Emphasize your technical skills and experience with web infrastructure technologies, including Scripting, SQL, RestAPI, DotNet, DevOps, CI/CD, MSSQL, T-SQL, IIS, Elastic Search, and Azure. Highlight your problem-solving skills, customer focus, and teamwork, providing specific examples of successful customer interactions and collaboration with cross-functional teams.
Prepare for Technical Assessment: Brush up on your application troubleshooting, database manipulation, and IIS troubleshooting skills. Familiarize yourself with Eurofins' company culture, values, and commitment to customer satisfaction. Prepare for behavioral interview questions, focusing on problem-solving skills, customer focus, and teamwork.
Research Eurofins: Learn about Eurofins' global presence, commitment to personal development, and opportunities for career progression within the organization. Understand the life sciences industry and Eurofins' role in ensuring the safety, authenticity, and labeling standards of its clients' products.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web infrastructure industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania