Technical Support Engineer - SCIM Identity at Microsoft

📍 Job Overview

Job Title: Technical Support Engineer - SCIM Identity
Company: Microsoft
Location: Amman, Al ‘Āşimah, Jordan
Job Type: Full-Time
Category: Technical Support & Customer Success
Date Posted: June 23, 2025
Experience Level: Entry-level to Mid-level (0-2 years)
Remote Status: On-site with flexible remote work options

🚀 Role Summary

📝 Enhancement Note: This role focuses on customer success and technical support, providing an excellent opportunity for candidates to develop their problem-solving, collaboration, and research skills while working with Microsoft's AI technology.
Own, troubleshoot, and solve customer technical issues, empowering users to achieve more from their Microsoft investment.
Collaborate with cross-functional teams to drive customer success and improve Microsoft's products and services.
Leverage Microsoft's AI technology to enhance support experiences and prevent future problems.

💻 Primary Responsibilities

📝 Enhancement Note: This role requires a strong customer focus, technical aptitude, and the ability to work effectively in a team environment.
Customer Support: Handle customer inquiries and troubleshoot technical issues, ensuring customer satisfaction and resolution.
Problem-Solving: Investigate and diagnose complex problems, using critical thinking and analytical skills to identify effective solutions.
Collaboration: Work closely with cross-functional teams, including product groups and other support teams, to drive customer success and improve Microsoft's offerings.
Research: Stay up-to-date with the latest Microsoft products, services, and technologies, and apply this knowledge to support customers effectively.
Documentation: Maintain and update support documentation, knowledge base articles, and troubleshooting guides to improve self-service resources for customers.

🎓 Skills & Qualifications

Education:

Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent relevant work experience may also be considered.

Experience:

0-2 years of experience in technical support, customer success, or a related role.
Proven ability to troubleshoot and resolve technical issues, with a strong customer focus.

Required Skills:

📝 Enhancement Note: This role requires a mix of technical aptitude, strong communication skills, and a customer-centric mindset.
Strong problem-solving skills and a passion for troubleshooting and resolving technical issues.
Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical users.
Proficient in English, both written and verbal.
Familiarity with Microsoft products and services, with a willingness to learn and adapt to new technologies.
Strong customer focus and a commitment to delivering exceptional customer experiences.

Preferred Skills:

Experience with customer support or technical support in a corporate environment.
Familiarity with AI technologies and their application in customer support.
Knowledge of SCIM (System for Cross-domain Identity Management) and identity management systems.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: While this role does not require a traditional web portfolio, demonstrating problem-solving skills, customer focus, and technical proficiency through past projects or case studies can be beneficial.

Portfolio Essentials: Highlight your problem-solving skills, customer focus, and technical proficiency through past projects, case studies, or customer testimonials.
Technical Documentation: Prepare documentation showcasing your ability to troubleshoot and resolve technical issues, as well as your understanding of Microsoft products and services.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Amman, Jordan, is typically between 1,200 - 1,800 JOD (Jordanian Dinars) per month, depending on experience and qualifications. This estimate is based on market research and regional salary standards for entry-level to mid-level technical support roles.

Benefits:

Competitive salary and benefits package, including health insurance and retirement plans.
Generous time off and leave policies, including vacation, sick leave, and company holidays.
Opportunities for professional growth and development, including training, mentoring, and career advancement.
A dynamic and inclusive work environment that values diversity and fosters innovation.

Working Hours: This role follows a standard workweek of 40 hours, with flexible scheduling options available. Some evening, weekend, or holiday work may be required to provide 24/7 customer support.

🎯 Team & Company Context

🏢 Company Culture

Industry: Microsoft operates in the technology industry, with a focus on developing, manufacturing, licensing, supporting, and selling computer software, services, and devices that facilitate the creation, management, delivery, and experience of content and services.

Company Size: Microsoft is a large corporation with over 180,000 employees worldwide, providing ample opportunities for career growth and development.

Founded: Microsoft was founded in 1975 by Bill Gates and Paul Allen, with a mission to empower every person and every organization on the planet to achieve more.

Team Structure:

The Customer Experience and Success (CE&S) organization is responsible for driving customer success and ensuring that Microsoft consistently exceeds customer expectations in every interaction.
The Customer Service & Support (CSS) team within CE&S focuses on delivering a seamless support experience, powered by Microsoft's AI technology.
This role will collaborate with cross-functional teams, including product groups and other support teams, to drive customer success and improve Microsoft's offerings.

Development Methodology:

Microsoft follows Agile methodologies to drive customer success and improve its products and services continuously.
The company emphasizes collaboration, innovation, and a growth mindset to empower employees and customers to achieve more.

Company Website: https://www.microsoft.com

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry-level to mid-level position, offering an excellent opportunity for candidates to develop their technical support and customer success skills while working with Microsoft's AI technology.

Reporting Structure: This role reports directly to the Customer Service & Support (CSS) team within the Customer Experience and Success (CE&S) organization.

Technical Impact: As a Technical Support Engineer, you will directly impact customer experiences by resolving technical issues, driving customer success, and improving Microsoft's products and services.

Growth Opportunities:

Career Progression: With Microsoft's large organization and diverse product portfolio, there are ample opportunities for career growth and development within the company.
Technical Skill Development: This role offers the opportunity to develop and enhance your technical support, problem-solving, and customer success skills while working with Microsoft's AI technology.
Leadership Potential: As you grow within the organization, you may have the opportunity to take on leadership roles, driving customer success and improving Microsoft's products and services on a larger scale.

🌐 Work Environment

Office Type: Microsoft's Amman office is a modern, collaborative workspace designed to foster innovation and creativity.

Office Location(s): Microsoft's Amman office is located in the Abdoun neighborhood, providing easy access to public transportation and nearby amenities.

Workspace Context:

Collaboration: The office features open workspaces, meeting rooms, and breakout areas designed to encourage collaboration and teamwork.
Technology: Microsoft provides state-of-the-art technology and tools to support employees' productivity and innovation.
Work-Life Balance: Microsoft offers flexible work arrangements, including remote work options, to support employees' work-life balance.

Work Schedule: This role follows a standard workweek of 40 hours, with flexible scheduling options available. Some evening, weekend, or holiday work may be required to provide 24/7 customer support.

📄 Application & Technical Interview Process

Interview Process:

Screening: A phone or video call with a hiring manager or HR representative to discuss your application, experience, and qualifications.
Technical Assessment: A hands-on assessment or case study to evaluate your problem-solving, troubleshooting, and customer support skills.
Behavioral Interview: A conversation focused on your past experiences, customer focus, and ability to work effectively in a team environment.
Final Interview: A meeting with the hiring manager or team lead to discuss your fit for the role and answer any remaining questions.

Portfolio Review Tips:

Highlight your problem-solving skills, customer focus, and technical proficiency through past projects, case studies, or customer testimonials.
Prepare documentation showcasing your ability to troubleshoot and resolve technical issues, as well as your understanding of Microsoft products and services.

Technical Challenge Preparation:

Brush up on your knowledge of Microsoft products and services, with a focus on the specific technologies and systems relevant to the role.
Practice your problem-solving and troubleshooting skills through hands-on exercises and case studies.
Familiarize yourself with Microsoft's AI technology and its application in customer support.

ATS Keywords: (Organized by category)

Problem-Solving: Troubleshooting, diagnostics, root cause analysis, issue resolution, customer support, technical support.
Customer Success: Customer focus, customer satisfaction, customer experience, customer service, customer success management.
Microsoft Products & Services: Microsoft 365, Windows, Office, Dynamics, Azure, AI technology, SCIM, identity management.
Soft Skills: Communication, interpersonal skills, teamwork, collaboration, customer focus, customer-centric mindset.
Industry Terms: Technical support, customer success, customer service, customer experience, AI technology, SCIM, identity management.

🛠 Technology Stack & Web Infrastructure

📝 Enhancement Note: While this role does not require a deep understanding of web technologies, familiarity with Microsoft's products and services, as well as AI technology, is essential.

Microsoft Products & Services: Familiarity with Microsoft's product portfolio, including Microsoft 365, Windows, Office, Dynamics, and Azure, is crucial for this role.
AI Technology: Understanding of AI technology and its application in customer support is beneficial for this role.
Support Tools: Familiarity with customer support tools, such as ticketing systems, knowledge base platforms, and remote desktop software, is essential for this role.

👥 Team Culture & Values

Web Development Values:

Customer Obsessed: Microsoft is committed to understanding and meeting the needs of its customers, ensuring that its products and services empower users to achieve more.
One Microsoft: Microsoft fosters a collaborative and inclusive culture, empowering employees to work together across teams and functions to drive customer success.
Growth Mindset: Microsoft encourages employees to embrace a growth mindset, continuously learning and adapting to drive innovation and improvement.
Innovation: Microsoft values innovation and empowers employees to think creatively and take calculated risks to drive customer success.

Collaboration Style:

Cross-Functional Collaboration: This role requires close collaboration with cross-functional teams, including product groups and other support teams, to drive customer success and improve Microsoft's offerings.
Knowledge Sharing: Microsoft fosters a culture of knowledge sharing, with employees encouraged to learn from one another and collaborate to drive customer success.
Continuous Learning: Microsoft values continuous learning and offers numerous training and development opportunities to help employees grow and succeed.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Complex Issues: This role may involve troubleshooting complex technical issues, requiring strong problem-solving skills and a deep understanding of Microsoft's products and services.
Customer Expectations: Microsoft's customers have high expectations for its products and services, requiring Technical Support Engineers to consistently deliver exceptional customer experiences.
Emerging Technologies: As Microsoft continues to innovate and expand its product portfolio, Technical Support Engineers must stay up-to-date with the latest technologies and adapt to change.

Learning & Development Opportunities:

Technical Skill Development: This role offers the opportunity to develop and enhance your technical support, problem-solving, and customer success skills while working with Microsoft's AI technology.
Product Knowledge: As a Technical Support Engineer, you will gain deep insights into Microsoft's products and services, helping you stay current with the latest technologies and trends.
Leadership Development: As you grow within the organization, you may have the opportunity to take on leadership roles, driving customer success and improving Microsoft's products and services on a larger scale.

💡 Interview Preparation

Technical Questions:

Microsoft Products & Services: Be prepared to discuss your experience with Microsoft's products and services, as well as your understanding of their features, functionality, and best practices.
Problem-Solving: Practice your problem-solving and troubleshooting skills through hands-on exercises and case studies, focusing on real-world scenarios and customer support challenges.
Customer Support: Prepare for questions about your customer support experience, including your approach to handling difficult customers, managing time effectively, and driving customer satisfaction.

Company & Culture Questions:

Microsoft's Mission: Be prepared to discuss Microsoft's mission and how your role as a Technical Support Engineer contributes to empowering customers and driving customer success.
Customer Obsessed: Demonstrate your understanding of Microsoft's customer-centric culture and your commitment to delivering exceptional customer experiences.
Innovation: Prepare to discuss your approach to innovation and how you stay current with the latest technologies and trends in customer support and Microsoft's product portfolio.

Portfolio Presentation Strategy:

Storytelling: Use storytelling techniques to highlight your problem-solving skills, customer focus, and technical proficiency through past projects, case studies, or customer testimonials.
Documentation: Prepare documentation showcasing your ability to troubleshoot and resolve technical issues, as well as your understanding of Microsoft products and services.
AI Technology: Highlight your understanding of AI technology and its application in customer support, demonstrating your ability to leverage Microsoft's AI technology to drive customer success.

📌 Application Steps

To apply for this Technical Support Engineer - SCIM Identity position at Microsoft:

Submit your application through the Microsoft Careers website: https://careers.microsoft.com/
Tailor your resume and cover letter to highlight your problem-solving skills, customer focus, and technical proficiency, with a focus on Microsoft's products and services.
Prepare for the interview process by brushing up on your knowledge of Microsoft's products and services, practicing your problem-solving and troubleshooting skills, and familiarizing yourself with Microsoft's AI technology and customer support best practices.
Research Microsoft's company culture, mission, and values, and be prepared to discuss how your skills and experience align with the company's goals and objectives.

📝 Enhancement Note: This enhanced job description includes AI-generated insights and industry-standard assumptions about technical support and customer success roles. All details should be verified directly with Microsoft before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

Tailor the job description to highlight the role's focus on customer success and technical support, with a strong emphasis on problem-solving, collaboration, and research skills.
Emphasize the opportunity to work with Microsoft's AI technology and drive customer success through exceptional customer experiences.
Include specific details about Microsoft's product portfolio, AI technology, and customer support best practices.

Quality Standards:

Ensure no content overlap between sections, with each section containing unique information relevant to the role and Microsoft's company culture.
Use Enhancement Notes sparingly and only when making significant inferences about the role, Microsoft's company culture, or the web technology industry.
Be comprehensive yet concise, prioritizing actionable information over descriptive text, and maintaining a professional tone throughout the job description.

Industry Expertise:

Include specific details about Microsoft's products and services, AI technology, and customer support best practices.
Address the role's focus on customer success and technical support, with a strong emphasis on problem-solving, collaboration, and research skills.
Provide tactical advice for applicants, including resume optimization, interview preparation, and portfolio development strategies tailored to the role and Microsoft's company culture.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout the job description.
Use Microsoft-specific terminology and industry-standard language appropriate for the role and customer support profession.
Include comprehensive benefits and growth opportunities relevant to technical support and customer success professionals, with a focus on Microsoft's company culture and values.

Technical Focus & Portfolio Emphasis:

Emphasize the role's focus on customer success and technical support, with a strong emphasis on problem-solving, collaboration, and research skills.
Include specific details about Microsoft's products and services, AI technology, and customer support best practices.
Address the role's requirements for strong communication and interpersonal skills, as well as the ability to explain complex technical concepts to non-technical users.

Avoid:

Generic business jargon not relevant to technical support or customer success roles.
Placeholder text or incomplete sections, ensuring the job description is comprehensive and actionable.
Repetitive content across different sections, maintaining a clear and concise structure throughout the job description.
Non-technical terminology unrelated to customer support or Microsoft's products and services, with a focus on web technology industry standards and best practices.

Generate a comprehensive, web technology-focused job description that serves as a valuable resource for technical support and customer success professionals seeking their next opportunity with Microsoft.

Technical Support Engineer - SCIM Identity