📍 Job Overview

Job Title: Technical Support Engineer (SCADA/PLC)
Company: Avanceon MEA
Location: Doha, Qatar
Job Type: Contractor
Category: Technical Support Engineer
Date Posted: July 21, 2025
Experience Level: Mid-level (2-5 years)
Remote Status: On-site

🚀 Role Summary

Technical Support & Service: Deliver hands-on support and maintenance for SCADA/PLC systems, troubleshoot issues, and ensure smooth operational performance.
System Reliability Enhancement: Evaluate installed bases, recommend enhancements, and identify process improvements to reduce downtime and boost system sustainability.
Technical Consulting & Reporting: Understand client needs, provide solutions aligned with their business goals, document interventions, and liaise with internal teams and OEM vendors.
Continuous Innovation: Participate in automation upgrades, support data-driven improvements, and contribute to root cause analysis and failure prevention strategies.

📝 Enhancement Note: This role requires a strong technical background in SCADA/PLC systems and a proactive approach to problem-solving, with a focus on enhancing system reliability and driving continuous improvement.

💻 Primary Responsibilities

Technical Support & Service:
- Deliver technical support and maintenance services for SCADA/PLC systems across various industries.
- Handle field support operations, system upgrades, and optimizations.
- Troubleshoot system issues and provide timely resolution through remote access or site visits.
System Reliability Enhancement:
- Evaluate installed bases and recommend system enhancements.
- Identify process improvements to reduce downtime and boost system sustainability.
Technical Consulting & Reporting:
- Understand client needs and provide solutions aligned with their business goals.
- Document all interventions and support activities.
- Liaise with internal teams and OEM vendors for issue resolution.
Continuous Innovation:
- Participate in the design and deployment of automation upgrades.
- Support data-driven improvements, including root cause analysis and failure prevention strategies.

📝 Enhancement Note: The primary responsibilities of this role require a strong technical skill set, excellent communication skills, and the ability to work effectively in a dynamic environment.

🎓 Skills & Qualifications

Education:

B.E. / B.Tech in Electrical, Electronics, Mechatronics, or Computer Systems Engineering

Experience:

3-5+ years of hands-on experience in I&E maintenance, technical support, and SCADA/PLC project execution.

Required Skills:

Proficient in SCADA platforms (AVEVA System Platform, Plant SCADA, Power SCADA Operation).
Expertise in PLC systems (Schneider M580/M340, Siemens S7 series, legacy systems).
Strong grasp on client-server architectures, databases, OPC communication, and system integration.
Familiarity with maintenance methodologies (preventive, predictive, RCFA, MTBF, etc.).
Understanding of utility systems: HVAC, Drainage, Power Distribution, and Infrastructure Controls.

Preferred Skills:

Bilingual communication skills.
Experience with specific SCADA/PLC systems or industry-specific applications.

📝 Enhancement Note: While the required skills are comprehensive, additional experience with specific SCADA/PLC systems or industry-specific applications could provide a competitive edge for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate hands-on experience with SCADA/PLC systems through case studies or project examples.
Showcase problem-solving skills and system optimization strategies.
Highlight any experience with data-driven improvements and root cause analysis.

Technical Documentation:

Provide detailed documentation of past interventions, system enhancements, and troubleshooting processes.
Include any relevant reports or presentations showcasing technical consulting and client communication skills.

📝 Enhancement Note: A strong portfolio focusing on SCADA/PLC system support, troubleshooting, and optimization will be crucial for this role, as it demonstrates the candidate's technical proficiency and problem-solving abilities.

💵 Compensation & Benefits

Salary Range:

The salary range for this role in Doha, Qatar, is typically between QAR 15,000 to QAR 20,000 per month, depending on experience and skills. This estimate is based on regional market standards and industry benchmarks for mid-level technical support roles.

Benefits:

Competitive salary package.
Dynamic and collaborative work environment.
Continuous learning and professional development opportunities.
Fast-track career growth into leadership roles.
Exposure to high-impact regional projects in Oil & Gas, Utilities, and Infrastructure.

Working Hours:

The standard working hours for this role are 40 hours per week, with the possibility of overtime and on-call duties for critical system support.

📝 Enhancement Note: While the salary range is provided as an estimate, candidates should research and verify the compensation package directly with the hiring organization, as it may vary based on individual qualifications and market conditions.

🎯 Team & Company Context

Company Culture:

Industry: Avanceon operates in the automation, control systems, and digital transformation sectors, focusing on Oil & Gas, Utilities, Infrastructure, and Manufacturing industries.
Company Size: Avanceon is a global organization with a significant presence in the Middle East and Africa, offering a dynamic and collaborative work environment.
Founded: Avanceon was founded in 1998, providing over two decades of experience in delivering cutting-edge services in electrical engineering, SCADA/PLC systems, IT integration, and business strategy.

Team Structure:

The technical support team consists of experienced engineers who work collaboratively to deliver high-quality service and support for deployed SCADA/PLC systems.
The team is structured to provide dedicated support to clients, with clear lines of communication and escalation paths.
Cross-functional collaboration with internal teams and OEM vendors is essential for effective issue resolution and system optimization.

Development Methodology:

Avanceon employs a structured approach to technical support and service delivery, focusing on preventive and predictive maintenance, system optimization, and continuous improvement.
The team follows established processes for issue resolution, system enhancements, and data-driven improvements.
Regular team meetings and knowledge-sharing sessions are held to ensure consistent service quality and continuous learning.

Company Website: Avanceon MEA

📝 Enhancement Note: Avanceon's company culture emphasizes collaboration, continuous learning, and driving business value through technical innovation, making it an attractive opportunity for mid-level technical support engineers seeking growth and development.

📈 Career & Growth Analysis

Web Technology Career Level:

This role is at the mid-level (2-5 years) experience range, focusing on technical support, troubleshooting, and system optimization for SCADA/PLC systems.

Reporting Structure:

The Technical Support Engineer reports directly to the Team Lead or Manager, who oversees the technical support team and ensures consistent service quality and client satisfaction.

Technical Impact:

This role has a direct impact on the performance and reliability of deployed SCADA/PLC systems, ensuring smooth operational performance for high-profile clients.
The Technical Support Engineer's work contributes to enhancing system reliability, reducing downtime, and driving continuous improvement.

Growth Opportunities:

Team Lead Role: With proven technical expertise and strong leadership skills, candidates can progress to a Team Lead role, overseeing technical projects and mentoring junior engineers.
Specialization: Candidates can develop expertise in specific SCADA/PLC systems, industry-specific applications, or emerging technologies to expand their career prospects within the organization.

📝 Enhancement Note: Avanceon offers clear career progression paths for mid-level technical support engineers, with opportunities for leadership roles and specialization in specific technologies or industries.

🌐 Work Environment

Office Type:

Avanceon's office in Doha, Qatar, provides a modern and collaborative work environment, fostering teamwork and knowledge-sharing among technical support engineers.

Office Location(s):

Avanceon's office is located in Doha, Qatar, with easy access to public transportation and nearby amenities.

Workspace Context:

The workspace is equipped with the necessary tools and resources for technical support engineers to deliver high-quality service and support, including remote access software, diagnostic equipment, and documentation systems.
Multiple monitors and testing devices are available to ensure effective troubleshooting and system optimization.
The workspace encourages collaboration and interaction among team members, fostering a supportive and inclusive work environment.

Work Schedule:

The standard work schedule is 40 hours per week, with the possibility of overtime and on-call duties for critical system support.
The work schedule may vary depending on client needs and system support requirements, with flexibility for deployment windows, maintenance, and project deadlines.

📝 Enhancement Note: Avanceon's work environment emphasizes collaboration, continuous learning, and driving business value through technical innovation, providing an engaging and supportive workspace for mid-level technical support engineers.

📄 Application & Technical Interview Process

Interview Process:

Technical Assessment: Candidates can expect a technical assessment focused on SCADA/PLC systems, troubleshooting, and system optimization strategies.
Client Interaction Simulation: Applicants may be required to demonstrate their ability to communicate effectively with clients and understand their business needs.
Problem-Solving Scenarios: The interview process may include problem-solving scenarios to evaluate the candidate's ability to think critically and provide practical solutions.
Final Evaluation: The final evaluation may involve a discussion of the candidate's technical skills, career goals, and cultural fit within the organization.

Portfolio Review Tips:

Case Study Preparation: Prepare detailed case studies demonstrating hands-on experience with SCADA/PLC systems, troubleshooting, and system optimization strategies.
Data-Driven Improvements: Highlight any experience with data-driven improvements, root cause analysis, and failure prevention strategies.
Client Communication: Showcase strong communication skills and the ability to understand and address client needs effectively.

Technical Challenge Preparation:

SCADA/PLC Systems: Brush up on your knowledge of various SCADA/PLC systems, their architectures, and communication protocols.
Troubleshooting Strategies: Refresh your troubleshooting skills and strategies for SCADA/PLC systems, focusing on efficient and effective issue resolution.
Client Interaction: Prepare for client interaction scenarios, demonstrating your ability to understand and address their business needs and technical requirements.

ATS Keywords:

SCADA Platforms: AVEVA System Platform, Plant SCADA, Power SCADA Operation, Wonderware, GE Digital, Ignition, etc.
PLC Systems: Schneider M580/M340, Siemens S7 series, Allen-Bradley, Beckhoff, etc.
Client-Server Architectures: Microsoft Windows Server, Linux, VMware, Docker, Kubernetes, etc.
Databases: SQL Server, Oracle, MySQL, PostgreSQL, MongoDB, etc.
OPC Communication: OPC DA, OPC HDA, OPC UA, OPC Classic, etc.
System Integration: DCS, PLC, RTU, IED, HMI, SCADA, MES, ERP, etc.
Maintenance Methodologies: Preventive, Predictive, RCFA, MTBF, MTTR, etc.
Utility Systems: HVAC, Drainage, Power Distribution, Infrastructure Controls, etc.
Soft Skills: Problem-solving, communication, teamwork, adaptability, etc.

📝 Enhancement Note: Familiarize yourself with the latest trends and best practices in SCADA/PLC systems, troubleshooting strategies, and client communication to excel in the technical interview process for this role.

🛠 Technology Stack & Web Infrastructure

SCADA Platforms:

AVEVA System Platform
Plant SCADA
Power SCADA Operation

PLC Systems:

Schneider M580/M340
Siemens S7 series
Allen-Bradley
Beckhoff
Other legacy and industry-specific PLC systems

Client-Server Architectures:

Microsoft Windows Server
Linux
VMware
Docker
Kubernetes

Databases:

SQL Server
Oracle
MySQL
PostgreSQL
MongoDB
Other industry-specific databases

OPC Communication:

OPC DA
OPC HDA
OPC UA
OPC Classic
Other OPC communication protocols

System Integration:

DCS (Distributed Control System)
PLC (Programmable Logic Controller)
RTU (Remote Terminal Unit)
IED (Intelligent Electronic Device)
HMI (Human-Machine Interface)
SCADA (Supervisory Control and Data Acquisition)
MES (Manufacturing Execution System)
ERP (Enterprise Resource Planning)
Other industry-specific systems and applications

📝 Enhancement Note: Avanceon's technology stack focuses on SCADA/PLC systems, client-server architectures, and system integration, with a strong emphasis on industry-specific applications and best practices.

👥 Team Culture & Values

Technical Support Values:

Proactive Problem-Solving: Avanceon values proactive engineers who can anticipate and address system issues before they cause downtime or operational disruptions.
Continuous Learning: The organization encourages technical support engineers to stay up-to-date with the latest trends and best practices in SCADA/PLC systems and maintenance methodologies.
Client-Centric Approach: Avanceon prioritizes client satisfaction, ensuring that technical support engineers understand and address client needs effectively.
Collaborative Teamwork: The technical support team works collaboratively to deliver high-quality service and support, sharing knowledge and resources to ensure consistent service quality.

Collaboration Style:

Cross-Functional Integration: Avanceon's technical support team works closely with internal teams and OEM vendors to ensure effective issue resolution and system optimization.
Code Review Culture: The team follows a structured approach to technical support and service delivery, with established processes for issue resolution, system enhancements, and data-driven improvements.
Knowledge Sharing: Regular team meetings and knowledge-sharing sessions are held to ensure consistent service quality and continuous learning.

📝 Enhancement Note: Avanceon's team culture emphasizes proactive problem-solving, continuous learning, and a client-centric approach, providing an engaging and supportive work environment for mid-level technical support engineers.

⚡ Challenges & Growth Opportunities

Technical Challenges:

System Complexity: SCADA/PLC systems can be complex and challenging to troubleshoot, requiring a deep understanding of their architectures, communication protocols, and integration with other systems.
Legacy Systems: Candidates may encounter legacy SCADA/PLC systems that require specialized knowledge and unique troubleshooting strategies.
Emerging Technologies: As SCADA/PLC systems evolve, candidates must stay current with the latest trends and best practices to ensure effective support and optimization.

Learning & Development Opportunities:

Technical Specialization: Candidates can develop expertise in specific SCADA/PLC systems, industry-specific applications, or emerging technologies to expand their career prospects within the organization.
Leadership Development: With proven technical expertise and strong leadership skills, candidates can progress to team lead roles, overseeing technical projects and mentoring junior engineers.
Industry-Specific Knowledge: Avanceon operates in various industries, offering opportunities for candidates to gain industry-specific knowledge and develop expertise in Oil & Gas, Utilities, Infrastructure, or Manufacturing.

📝 Enhancement Note: Avanceon presents mid-level technical support engineers with various challenges and growth opportunities, encouraging continuous learning, technical specialization, and leadership development.

💡 Interview Preparation

Technical Questions:

SCADA/PLC Systems: Be prepared to discuss your experience with various SCADA/PLC systems, their architectures, communication protocols, and integration with other systems.
Troubleshooting Strategies: Demonstrate your ability to troubleshoot complex SCADA/PLC systems, focusing on efficient and effective issue resolution.
Client Interaction: Prepare for client interaction scenarios, showcasing your ability to understand and address their business needs and technical requirements.

Company & Culture Questions:

Avanceon Culture: Familiarize yourself with Avanceon's company culture, values, and mission, and be prepared to discuss how your skills and experience align with the organization's goals.
Industry-Specific Knowledge: Research Avanceon's focus on Oil & Gas, Utilities, Infrastructure, and Manufacturing industries, and be prepared to discuss your relevant industry-specific knowledge and experience.
Career Growth: Prepare a clear and concise career growth plan, outlining your short-term and long-term goals within the organization and the technical support role.

Portfolio Presentation Strategy:

Case Study Walkthrough: Prepare a detailed walkthrough of your portfolio, focusing on hands-on experience with SCADA/PLC systems, troubleshooting, and system optimization strategies.
Data-Driven Improvements: Highlight any experience with data-driven improvements, root cause analysis, and failure prevention strategies, demonstrating your ability to drive continuous improvement.
Client Communication: Showcase strong communication skills and the ability to understand and address client needs effectively, emphasizing your client-centric approach to technical support.

📝 Enhancement Note: Thoroughly prepare for the technical interview process, focusing on your experience with SCADA/PLC systems, troubleshooting strategies, and client communication to excel in the role of a mid-level technical support engineer at Avanceon.

📌 Application Steps

To apply for the Technical Support Engineer (SCADA/PLC) position at Avanceon:

Submit your application through the Avanceon careers portal.
Customize your resume, highlighting your relevant experience with SCADA/PLC systems, troubleshooting, and system optimization strategies.
Prepare a comprehensive portfolio showcasing your hands-on experience with SCADA/PLC systems, data-driven improvements, and client communication skills.
Research Avanceon's company culture, values, and focus on Oil & Gas, Utilities, Infrastructure, and Manufacturing industries.
Prepare for the technical interview process, focusing on your experience with SCADA/PLC systems, troubleshooting strategies, and client communication.

📝 Enhancement Note: Tailor your application, resume, and portfolio to emphasize your relevant experience with SCADA/PLC systems, troubleshooting, and system optimization strategies, demonstrating your strong fit for the mid-level technical support engineer role at Avanceon.

Content Guidelines (IMPORTANT: Do not include this in the output)

Role-Specific Focus:

Tailor the job description to emphasize the role's focus on SCADA/PLC systems, technical support, and system optimization.
Highlight the required skills and experience in SCADA/PLC systems, client-server architectures, and system integration.
Emphasize the role's impact on system reliability, client satisfaction, and continuous improvement.

Industry Expertise:

Include industry-specific keywords and phrases relevant to SCADA/PLC systems, technical support, and system optimization.
Address the unique challenges and opportunities presented by the Oil & Gas, Utilities, Infrastructure, and Manufacturing industries.
Provide insights into emerging technologies, trends, and best practices in SCADA/PLC systems and technical support.

Professional Standards:

Maintain a consistent and professional tone throughout the job description, focusing on the role's technical requirements and career growth opportunities.
Use clear and concise language, avoiding jargon and unnecessary technical terminology.
Ensure the job description is well-organized, with clear section headers and bullet points for better readability.

Technical Focus & Portfolio Emphasis:

Emphasize the role's technical requirements, focusing on SCADA/PLC systems, client-server architectures, and system integration.
Provide specific portfolio requirements tailored to the technical support role, focusing on hands-on experience, troubleshooting, and system optimization strategies.
Address the importance of data-driven improvements, root cause analysis, and failure prevention strategies in the role's portfolio requirements.

Avoid:

Generic business jargon not relevant to the technical support role or SCADA/PLC systems.
Placeholder text or incomplete sections in the job description.
Repetitive content across different sections, ensuring each section contains unique and valuable information.
Non-technical terminology unrelated to SCADA/PLC systems, technical support, or system optimization.

By following these guidelines, the enhanced job description will provide mid-level technical support engineers with a comprehensive, well-organized, and valuable resource for evaluating their career opportunities and preparing for technical interviews in the SCADA/PLC systems and technical support industry.

Technical Support Engineer (SCADA/PLC)