📍 Job Overview

Job Title: Technical Support Engineer - Power Platform
Company: Microsoft
Location: Chiyoda, Tokyo, Japan
Job Type: Full-Time
Category: Technical Support Engineer
Date Posted: 2025-08-01
Experience Level: Mid-Senior level (2-5 years)
Remote Status: On-site with remote flexibility

🚀 Role Summary

📝 Enhancement Note: This role involves supporting Microsoft's Power Platform, a low-code application development platform that empowers both citizen and professional developers. The primary focus is on Power Apps, Power Automate, and Copilot Studio, which integrate with over 1000 services, including Microsoft 365, Azure, and Dynamics 365.
Collaborate with global teams to resolve complex technical issues and provide optimal solutions to customers under Microsoft support contracts.
Leverage advanced technical skills to troubleshoot and diagnose problems, and contribute to the improvement of Microsoft's support processes and tools.
Work closely with development teams to understand product features, gather feedback, and influence product roadmaps.

💻 Primary Responsibilities

📝 Enhancement Note: As a Technical Support Engineer, you will be the first line of support for customers experiencing technical issues with the Power Platform. This role requires a strong technical background, excellent communication skills, and the ability to work effectively under pressure.
📝 Enhancement Note: This role involves a high degree of collaboration with various teams, including development, product, and other support teams. Strong communication and teamwork skills are essential for success in this role.
Troubleshoot and resolve complex technical issues reported by customers using the Power Platform.
Collaborate with development teams to reproduce and resolve bugs, and provide feedback on product features and enhancements.
Contribute to the improvement of Microsoft's support processes, tools, and knowledge base articles.
Work closely with other support teams to ensure consistent and high-quality customer support across all Microsoft products and services.
Provide technical guidance and best practice recommendations to customers to help them maximize the value of their investment in the Power Platform.

🎓 Skills & Qualifications

Education: A bachelor's degree in Computer Science, Information Technology, or a related field. Relevant work experience may be considered in lieu of a degree.

Experience: Proven experience (2-5 years) in a technical support role, preferably with a focus on low-code or no-code application development platforms. Experience with the Power Platform is a plus.

Required Skills:

Strong technical troubleshooting skills and a passion for technology.
Excellent communication and interpersonal skills, with the ability to explain complex technical concepts clearly and concisely.
Strong problem-solving skills and the ability to work effectively under pressure.
Proficiency in Power Platform products (Power Apps, Power Automate, Copilot Studio) and a willingness to learn and adapt to new technologies.
Experience with Microsoft 365, Azure, and Dynamics 365 products is a plus.
Fluency in Japanese and English is required.

Preferred Skills:

Experience with low-code or no-code application development platforms.
Familiarity with Agile development methodologies.
Knowledge of customer support processes and tools.
Experience working in a global team environment.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate a strong understanding of the Power Platform and its integration with other Microsoft products and services.
Showcase your problem-solving skills through case studies or examples of complex technical issues you have resolved.
Highlight your ability to work effectively in a team environment by providing examples of collaborative projects or initiatives.
Include any relevant certifications or training that demonstrate your proficiency in the Power Platform.

Technical Documentation:

Provide detailed documentation of your problem-solving process, including the steps you took to diagnose and resolve technical issues.
Include any relevant screenshots, error messages, or other technical information that supports your documentation.
Demonstrate your ability to write clear and concise technical documentation that can be understood by both technical and non-technical stakeholders.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between ¥5,000,000 and ¥7,000,000 per year, based on industry standards for technical support engineers with 2-5 years of experience in Japan. This estimate is based on data from Glassdoor, Payscale, and Indeed.

Benefits:

Comprehensive health insurance coverage.
Retirement savings plan with company matching.
Generous vacation and sick leave policies.
Employee stock purchase plan.
Access to Microsoft's suite of products and services.
Opportunities for professional development and career growth.

Working Hours: The standard workweek is 40 hours, with flexible working hours and remote work options available. Overtime may be required to meet customer support needs during peak periods.

🎯 Team & Company Context

🏢 Company Culture

Industry: Microsoft operates in the technology industry, with a focus on developing and supporting a wide range of products and services, including operating systems, productivity tools, and cloud computing platforms.

Company Size: Microsoft is a large multinational corporation with over 180,000 employees worldwide. The support team for the Power Platform is a global team with members based in various locations around the world.

Founded: Microsoft was founded in 1975 by Bill Gates and Paul Allen. The company has since grown to become one of the world's leading technology companies, with a market capitalization of over $2 trillion.

Team Structure:

The Power Platform support team is a global team with members based in various locations around the world.
The team is organized into regional and product-based sub-teams, with each sub-team responsible for supporting a specific set of customers or products.
The team works closely with development teams, product teams, and other support teams to ensure consistent and high-quality customer support across all Microsoft products and services.

Development Methodology:

Microsoft follows an Agile development methodology, with a focus on iterative development, continuous improvement, and customer feedback.
The support team works closely with development teams to gather customer feedback, reproduce and resolve bugs, and provide input on product roadmaps.
The team uses a variety of tools and processes to manage customer support tickets, including case management systems, knowledge base articles, and collaboration tools.

Company Website: https://www.microsoft.com

📝 Enhancement Note: Microsoft is a large and complex organization, with a diverse range of products and services. The support team for the Power Platform is just one of many teams within the company, and the team's culture and dynamics may vary depending on the specific location and role.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the mid-senior level, with a focus on technical troubleshooting, problem-solving, and customer support. The role requires a strong technical background and a passion for technology, as well as excellent communication and interpersonal skills.

Reporting Structure: The Technical Support Engineer reports directly to the Support Manager, who is responsible for overseeing the day-to-day operations of the support team. The team works closely with development teams, product teams, and other support teams to ensure consistent and high-quality customer support across all Microsoft products and services.

Technical Impact: The Technical Support Engineer has a significant impact on the customer experience, as they are the first point of contact for customers experiencing technical issues with the Power Platform. The role requires a deep understanding of the Power Platform and its integration with other Microsoft products and services, as well as the ability to troubleshoot and resolve complex technical issues.

Growth Opportunities:

📝 Enhancement Note: Microsoft offers a range of growth and development opportunities for technical support engineers, including opportunities to specialize in specific products or technologies, move into technical leadership roles, or transition into other areas of the business, such as product management or development.
Opportunities to specialize in specific products or technologies, such as Power Apps, Power Automate, or Copilot Studio.
Opportunities to move into technical leadership roles, such as Senior Technical Support Engineer or Technical Lead.
Opportunities to transition into other areas of the business, such as product management or development.
Opportunities to work on high-visibility projects or initiatives that have a significant impact on the customer experience.

📝 Enhancement Note: Microsoft is a large and complex organization, with a diverse range of products and services. The growth and development opportunities available to a technical support engineer will depend on the specific role, location, and team they are part of.

🌐 Work Environment

Office Type: The Power Platform support team has a hybrid work environment, with team members working both on-site and remotely. The team has access to dedicated office space, as well as remote work tools and resources.

Office Location(s): The Power Platform support team has offices in Chiyoda, Tokyo, Japan, as well as other locations around the world.

Workspace Context:

The team's workspace is designed to facilitate collaboration and communication, with dedicated spaces for team meetings, brainstorming sessions, and one-on-one discussions.
The team has access to a range of tools and resources to support their work, including case management systems, knowledge base articles, and collaboration tools.
The team works closely with development teams, product teams, and other support teams, and has regular opportunities to interact with customers and other stakeholders.

Work Schedule: The standard workweek is 40 hours, with flexible working hours and remote work options available. Overtime may be required to meet customer support needs during peak periods.

📝 Enhancement Note: Microsoft is a global company, with a diverse range of work environments and cultures. The specific work environment for a technical support engineer will depend on the location and team they are part of.

📄 Application & Technical Interview Process

Interview Process:

📝 Enhancement Note: The interview process for a Technical Support Engineer role at Microsoft typically involves a series of phone or video screenings, followed by on-site or virtual interviews with technical and non-technical stakeholders.
Phone or video screening with a member of the recruitment team to assess communication and interpersonal skills, as well as cultural fit.
Technical phone or video screening with a member of the support team to assess technical troubleshooting skills and product knowledge.
On-site or virtual interview with a panel of technical and non-technical stakeholders, including support managers, technical leads, and other team members. The interview may include technical challenges, case studies, and behavioral questions.
Final interview with the hiring manager or director to discuss fit, growth opportunities, and next steps.

Portfolio Review Tips:

📝 Enhancement Note: When preparing your portfolio for a Technical Support Engineer role at Microsoft, focus on demonstrating your technical troubleshooting skills, problem-solving abilities, and customer support experience.
Highlight any relevant experience with the Power Platform or other low-code or no-code application development platforms.
Include case studies or examples of complex technical issues you have resolved, and provide detailed documentation of your problem-solving process.
Showcase your ability to work effectively in a team environment by providing examples of collaborative projects or initiatives.
Include any relevant certifications or training that demonstrate your proficiency in the Power Platform.

Technical Challenge Preparation:

📝 Enhancement Note: The technical challenges for a Technical Support Engineer role at Microsoft typically involve troubleshooting and resolving technical issues with the Power Platform. Familiarize yourself with the product and its integration with other Microsoft products and services, and practice your problem-solving skills using relevant case studies or scenarios.
Review the Power Platform documentation and knowledge base articles to ensure you have a solid understanding of the product and its features.
Practice troubleshooting and resolving technical issues using relevant case studies or scenarios.
Prepare for technical challenges that may involve reproducing and resolving bugs, or providing feedback on product features and enhancements.

ATS Keywords: [List of relevant ATS keywords for resume optimization, organized by category: technical skills, soft skills, industry terms, etc.]

📝 Enhancement Note: Microsoft uses an Applicant Tracking System (ATS) to manage job applications and screen resumes. Include relevant ATS keywords in your resume to improve your chances of being selected for an interview.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies:

📝 Enhancement Note: As a Technical Support Engineer, you will not be directly responsible for developing or maintaining the frontend of the Power Platform. However, you should have a solid understanding of the user interface and user experience of the product, as well as any relevant frontend technologies used in its development.
Power Apps (low-code application development platform)
Power Automate (workflow automation tool)
Copilot Studio (AI-powered development environment)

Backend & Server Technologies:

📝 Enhancement Note: As a Technical Support Engineer, you will be responsible for troubleshooting and resolving technical issues with the Power Platform, which includes its backend and server infrastructure. You should have a solid understanding of the backend technologies used in the development and deployment of the product.
Power Apps backend services (Azure-based)
Power Automate backend services (Azure-based)
Copilot Studio backend services (Azure-based)
Azure (cloud computing platform)
Dynamics 365 (customer relationship management platform)

Development & DevOps Tools:

📝 Enhancement Note: As a Technical Support Engineer, you will not be directly responsible for developing or maintaining the development and deployment tools used in the Power Platform. However, you should have a solid understanding of the tools and processes used in the development and deployment of the product.
Visual Studio (integrated development environment)
Azure DevOps (collaboration and project management tool)
Git (version control system)
PowerShell (scripting language)
Azure (cloud computing platform)

📝 Enhancement Note: Microsoft uses a wide range of technologies and tools in the development and deployment of the Power Platform. The specific technologies and tools used may vary depending on the specific role and team.

👥 Team Culture & Values

Web Development Values:

📝 Enhancement Note: Microsoft's support team for the Power Platform is guided by a set of core values that reflect the company's commitment to customer satisfaction, technical excellence, and continuous improvement.
Customer Obsessed: We put customers first in all that we do, and strive to understand their needs and exceed their expectations.
One Microsoft: We work together as one team to achieve our goals, and collaborate with other teams and stakeholders to ensure consistent and high-quality customer support across all Microsoft products and services.
Innovate for Impact: We continuously seek out new and better ways to support our customers, and drive innovation through a deep understanding of their needs and challenges.
One Microsoft: We work together as one team to achieve our goals, and collaborate with other teams and stakeholders to ensure consistent and high-quality customer support across all Microsoft products and services.
Customer Obsessed: We put customers first in all that we do, and strive to understand their needs and exceed their expectations.

Collaboration Style:

📝 Enhancement Note: The support team for the Power Platform is a global team with members based in various locations around the world. The team works closely with development teams, product teams, and other support teams to ensure consistent and high-quality customer support across all Microsoft products and services.
The team uses a variety of collaboration tools and processes to manage customer support tickets, including case management systems, knowledge base articles, and collaboration tools.
The team works closely with customers and other stakeholders to gather feedback, reproduce and resolve bugs, and provide input on product roadmaps.
The team has a strong culture of knowledge sharing and continuous learning, with regular opportunities for training, development, and mentoring.

📝 Enhancement Note: Microsoft is a large and complex organization, with a diverse range of teams and cultures. The specific collaboration style and culture of the support team for the Power Platform may vary depending on the location and role.

⚡ Challenges & Growth Opportunities

Technical Challenges:

📝 Enhancement Note: As a Technical Support Engineer, you will be responsible for troubleshooting and resolving complex technical issues with the Power Platform. The role requires a strong technical background, excellent communication and interpersonal skills, and the ability to work effectively under pressure.
Technical Challenge 1: Troubleshooting and resolving complex technical issues with the Power Platform, including integration issues with other Microsoft products and services.
Technical Challenge 2: Collaborating with development teams to reproduce and resolve bugs, and provide feedback on product features and enhancements.
Technical Challenge 3: Contributing to the improvement of Microsoft's support processes, tools, and knowledge base articles.
Technical Challenge 4: Working closely with other support teams to ensure consistent and high-quality customer support across all Microsoft products and services.

Learning & Development Opportunities:

📝 Enhancement Note: Microsoft offers a range of learning and development opportunities for technical support engineers, including opportunities to specialize in specific products or technologies, move into technical leadership roles, or transition into other areas of the business, such as product management or development.
Learning Opportunity 1: Opportunities to specialize in specific products or technologies, such as Power Apps, Power Automate, or Copilot Studio.
Learning Opportunity 2: Opportunities to move into technical leadership roles, such as Senior Technical Support Engineer or Technical Lead.
Learning Opportunity 3: Opportunities to transition into other areas of the business, such as product management or development.
Learning Opportunity 4: Opportunities to work on high-visibility projects or initiatives that have a significant impact on the customer experience.

📝 Enhancement Note: Microsoft is a large and complex organization, with a diverse range of learning and development opportunities. The specific opportunities available to a technical support engineer will depend on the location and role.

💡 Interview Preparation

Technical Questions:

📝 Enhancement Note: The technical questions for a Technical Support Engineer role at Microsoft typically focus on your technical troubleshooting skills, problem-solving abilities, and product knowledge. Be prepared to demonstrate your ability to work effectively under pressure and collaborate with other team members to resolve complex technical issues.
Technical Question 1: Describe a complex technical issue you have resolved in the past, and walk us through your problem-solving process.
Technical Question 2: How do you approach troubleshooting and resolving technical issues with the Power Platform? Can you provide an example of a recent issue you have resolved?
Technical Question 3: How do you stay up-to-date with the latest developments in the Power Platform and other relevant technologies? Can you provide an example of a recent update or feature that you have explored or implemented?

Company & Culture Questions:

📝 Enhancement Note: The company and culture questions for a Technical Support Engineer role at Microsoft typically focus on your fit with the team, your understanding of the company's mission and values, and your ability to work effectively in a global team environment.
Company & Culture Question 1: Why are you interested in this role and the Power Platform specifically? What do you hope to achieve in this role?
Company & Culture Question 2: How do you approach working in a global team environment, and what do you think you can bring to the team in terms of collaboration and knowledge sharing?
Company & Culture Question 3: How do you align with Microsoft's mission and values, and what do you think you can contribute to the company's success in this role?

Portfolio Presentation Strategy:

📝 Enhancement Note: When preparing your portfolio for a Technical Support Engineer role at Microsoft, focus on demonstrating your technical troubleshooting skills, problem-solving abilities, and customer support experience.
Portfolio Presentation Strategy 1: Highlight any relevant experience with the Power Platform or other low-code or no-code application development platforms.
Portfolio Presentation Strategy 2: Include case studies or examples of complex technical issues you have resolved, and provide detailed documentation of your problem-solving process.
Portfolio Presentation Strategy 3: Showcase your ability to work effectively in a team environment by providing examples of collaborative projects or initiatives.

📝 Enhancement Note: Microsoft is a large and complex organization, with a diverse range of teams and cultures. The specific interview process and portfolio presentation strategy for a Technical Support Engineer role may vary depending on the location and role.

📌 Application Steps

To apply for this Technical Support Engineer - Power Platform position:

📝 Enhancement Note: To apply for this role, you will need to submit your resume and cover letter through the Microsoft careers website. Be sure to highlight your relevant experience and skills, and tailor your application to the specific requirements of the role.
📝 Enhancement Note: When preparing your resume and cover letter, be sure to include relevant ATS keywords to improve your chances of being selected for an interview. You can find a list of relevant ATS keywords in the "ATS Keywords" section of this document.
📝 Enhancement Note: When preparing for the technical interview, be sure to review the "Technical Interview Process" section of this document, and practice your problem-solving skills using relevant case studies or scenarios.
📝 Enhancement Note: When preparing for the company and culture interview, be sure to review the "Company & Culture Questions" section of this document, and consider how you align with Microsoft's mission and values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Engineer - Power Platform