Technical Support Engineer (Microsoft Teams, Microsoft Copilot, Skype for Business) at Microsoft

📍 Job Overview

Job Title: Technical Support Engineer (Microsoft Teams, Microsoft Copilot, Skype for Business)
Company: Microsoft
Location: Tokyo, Tokyo-to, Japan
Job Type: Full-Time
Category: Technical Support
Date Posted: July 29, 2025

🚀 Role Summary

Key Responsibilities:
- Provide diverse support for Microsoft Teams, Microsoft Copilot, and Skype for Business to enterprise customers and partners.
- Collaborate with international teams to deliver advanced technical assistance while understanding customer business needs.
- Utilize problem-solving skills and technical expertise to resolve complex issues.
- Communicate effectively with customers and stakeholders to understand and address their concerns.
- Contribute to process improvement and knowledge sharing to enhance support quality and efficiency.

💻 Primary Responsibilities

Diverse Support: Provide comprehensive support for Microsoft Teams, Microsoft Copilot, and Skype for Business, including feature guidance, high-level troubleshooting, and advanced configuration assistance.
International Collaboration: Work closely with global teams to deliver consistent and high-quality support to customers worldwide.
Problem Solving: Leverage strong analytical and problem-solving skills to diagnose and resolve complex technical issues.
Customer Communication: Maintain open and effective communication channels with customers to understand their needs and provide tailored support solutions.
Process Improvement: Contribute to ongoing process improvement initiatives to enhance support quality, efficiency, and customer satisfaction.
Knowledge Sharing: Collaborate with team members to document and share technical knowledge, best practices, and troubleshooting guides.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant work experience may be considered in lieu of a degree.

Experience: Proven experience in technical support, customer service, or a related role. Familiarity with Microsoft Teams, Microsoft Copilot, and Skype for Business is preferred.

Required Skills:

Strong problem-solving skills and technical expertise.
Excellent communication and interpersonal skills.
Ability to work independently and in a team environment.
Proficiency in English and Japanese (both spoken and written).
Familiarity with customer relationship management (CRM) software and tools.

Preferred Skills:

Experience with Microsoft 365 and other Microsoft products.
Knowledge of Agile methodologies and project management tools.
Familiarity with remote work environments and collaboration tools.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

A well-structured portfolio showcasing your problem-solving skills, technical expertise, and customer support experience.
Examples of successful troubleshooting, process improvement, and customer communication strategies.

Technical Documentation:

Detailed technical documentation demonstrating your understanding of Microsoft Teams, Microsoft Copilot, and Skype for Business, including configuration guides, troubleshooting steps, and best practices.
Evidence of your ability to collaborate with global teams and contribute to knowledge sharing initiatives.

💵 Compensation & Benefits

Salary Range: Competitive salary based on experience and industry standards for technical support roles in Japan. The salary range is typically ¥4,000,000 - ¥6,000,000 JPY per year, depending on the candidate's qualifications and experience.

Benefits:

Comprehensive health insurance and retirement plans.
Generous vacation and holiday time.
Employee stock purchase plan and other equity-based compensation.
Flexible work arrangements, including remote work options.
Opportunities for professional development and career growth.

Working Hours: Full-time position with a standard workweek of 40 hours, typically Monday to Friday, 9:00 AM to 5:30 PM JST. Flexible working hours and remote work arrangements may be available based on team and project requirements.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, with a focus on productivity and business processes.

Company Size: Large, with over 180,000 employees worldwide.

Founded: 1975, in Albuquerque, New Mexico, USA.

Team Structure: The technical support team consists of dedicated support engineers, team leads, and managers, working collaboratively to deliver high-quality support to customers. The team is organized into regional and product-specific groups to ensure comprehensive coverage and expertise.

Development Methodology: Microsoft follows Agile methodologies for software development and project management. The technical support team utilizes these methodologies to streamline support processes, improve efficiency, and enhance customer satisfaction.

Company Website: Microsoft Japan

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level technical support engineer, responsible for providing advanced technical assistance and collaborating with global teams to deliver high-quality support to enterprise customers.

Reporting Structure: Reports directly to the team lead or manager, with a flat organizational structure that encourages open communication and collaboration.

Technical Impact: Contributes to the development and maintenance of Microsoft Teams, Microsoft Copilot, and Skype for Business, ensuring high availability, performance, and user satisfaction. Collaborates with product teams to identify and address customer feedback and feature requests.

Growth Opportunities:

Technical Growth: Develop expertise in Microsoft Teams, Microsoft Copilot, and Skype for Business, as well as related products and technologies. Contribute to the development of new features and improvements based on customer feedback and market trends.
Leadership Development: Gain experience in team leadership, mentoring, and knowledge sharing to develop the skills required for a senior technical support role or a management position within the organization.
Product Management: Transition into a product management role, focusing on customer needs, market trends, and feature development for Microsoft Teams, Microsoft Copilot, and Skype for Business.

🌐 Work Environment

Office Type: Modern, collaborative office spaces designed to facilitate communication, innovation, and teamwork.

Office Location(s): Multiple office locations in Japan, with the primary office in Tokyo, Tokyo-to.

Workspace Context:

Collaboration: Open workspaces with dedicated team areas, encouraging cross-functional collaboration and knowledge sharing.
Technology: Access to cutting-edge hardware, software, and tools to support remote work and virtual collaboration.
Flexibility: Flexible work arrangements, including remote work options and flexible hours, to accommodate individual needs and preferences.

Work Schedule: Standard workweek of 40 hours, typically Monday to Friday, 9:00 AM to 5:30 PM JST. Flexible working hours and remote work arrangements may be available based on team and project requirements.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone or video call to assess communication skills, cultural fit, and basic technical knowledge.
Technical Assessment: A hands-on assessment or case study to evaluate problem-solving skills, technical expertise, and customer support experience.
Behavioral Interview: A structured interview to discuss your career goals, work style, and cultural fit with the team.
Final Interview: A meeting with senior leadership to review your qualifications, answer any remaining questions, and make a final hiring decision.

Portfolio Review Tips:

Highlight your problem-solving skills, technical expertise, and customer support experience through relevant examples and case studies.
Demonstrate your understanding of Microsoft Teams, Microsoft Copilot, and Skype for Business, including configuration, troubleshooting, and best practices.
Showcase your ability to collaborate with global teams and contribute to knowledge sharing initiatives.

Technical Challenge Preparation:

Brush up on your technical skills related to Microsoft Teams, Microsoft Copilot, and Skype for Business, including feature guidance, troubleshooting, and advanced configuration.
Familiarize yourself with Microsoft's support processes, tools, and customer communication strategies.
Prepare for behavioral interview questions that focus on problem-solving, collaboration, and customer support skills.

ATS Keywords: (Organized by category)

Product Keywords: Microsoft Teams, Microsoft Copilot, Skype for Business, Office 365, Microsoft 365, Azure, Dynamics 365
Technical Skills: Troubleshooting, problem-solving, customer support, technical documentation, knowledge sharing, process improvement
Soft Skills: Communication, collaboration, teamwork, adaptability, customer focus, problem-solving
Industry Terms: Technical support, customer service, enterprise customer, partner support, global team collaboration, customer experience

🛠 Technology Stack & Web Infrastructure

Product Familiarity:

Microsoft Teams: Proficient in feature guidance, troubleshooting, and configuration for enterprise customers and partners.
Microsoft Copilot: Knowledgeable in feature guidance, integration, and customization for enterprise customers and partners.
Skype for Business: Experienced in feature guidance, deployment, and management for enterprise customers and partners.

Collaboration Tools:

Microsoft 365: Familiarity with the suite of productivity tools, including Word, Excel, PowerPoint, and SharePoint.
Azure: Knowledge of Microsoft's cloud platform, including Azure Active Directory, Azure AD Connect, and Azure Information Protection.
Dynamics 365: Experience with Microsoft's customer relationship management (CRM) software and related tools.

Support Tools:

Customer Relationship Management (CRM) software: Proficiency in using CRM tools to manage customer interactions, track support tickets, and analyze customer data.
Knowledge Base Articles: Familiarity with creating, maintaining, and updating technical documentation, troubleshooting guides, and best practices.
Collaboration Platforms: Experience with remote work tools, virtual meeting platforms, and project management software to facilitate global team collaboration.

👥 Team Culture & Values

Microsoft Values:

Customer Obsessed: Focus on understanding and addressing customer needs, both internally and externally.
One Microsoft: Collaborate and work together across teams and regions to achieve common goals and drive success.
Innovate Every Day: Embrace a growth mindset and continuously seek new ideas, solutions, and improvements.
One Microsoft Team: Foster a culture of inclusion, respect, and appreciation for diversity and individual contributions.
Results: Focus on delivering high-quality results, meeting objectives, and driving impact for customers and the business.

Team Culture:

Collaboration: Encourage open communication, knowledge sharing, and teamwork to drive innovation and success.
Customer Focus: Maintain a strong customer-centric mindset, prioritizing customer needs and expectations in all aspects of the role.
Continuous Learning: Foster a culture of continuous learning and skill development to stay current with industry trends and best practices.
Adaptability: Embrace change and adapt to new technologies, tools, and processes to maximize efficiency and effectiveness.
Customer Support: Provide exceptional customer support, ensuring customer satisfaction and driving customer loyalty.

📈 Challenges & Growth Opportunities

Technical Challenges:

Feature Complexity: Stay up-to-date with the latest features, updates, and best practices for Microsoft Teams, Microsoft Copilot, and Skype for Business.
Customer Expectations: Meet and exceed customer expectations for technical support, resolution time, and overall customer experience.
Global Collaboration: Collaborate effectively with global teams, considering time zones, language barriers, and cultural differences.

Learning & Development Opportunities:

Product Expertise: Deepen your understanding of Microsoft Teams, Microsoft Copilot, and Skype for Business, including advanced configuration, customization, and integration.
Leadership Development: Develop leadership skills through mentoring, knowledge sharing, and team management opportunities.
Technical Skills: Expand your technical skillset by exploring related products, tools, and emerging technologies within the Microsoft ecosystem.

💡 Interview Preparation

Technical Questions:

Product Knowledge: Demonstrate your understanding of Microsoft Teams, Microsoft Copilot, and Skype for Business, including features, configuration, and best practices.
Troubleshooting: Showcase your problem-solving skills and experience with troubleshooting complex technical issues.
Customer Support: Share examples of your customer support experience, highlighting your ability to communicate effectively with customers and resolve their concerns.

Behavioral Questions:

Problem-Solving: Describe your approach to problem-solving, including your ability to analyze complex situations, identify root causes, and implement effective solutions.
Collaboration: Discuss your experience working in a global team environment, emphasizing your ability to communicate effectively, adapt to cultural differences, and drive team success.
Customer Focus: Explain how you prioritize customer needs and expectations in your daily work, providing specific examples of your customer-centric mindset.

Portfolio Presentation Strategy:

Product Focus: Highlight your expertise in Microsoft Teams, Microsoft Copilot, and Skype for Business, showcasing your ability to configure, troubleshoot, and optimize these products for enterprise customers.
Customer Support: Demonstrate your customer support experience, emphasizing your ability to communicate effectively, resolve customer concerns, and drive customer satisfaction.
Problem-Solving: Showcase your problem-solving skills and experience with troubleshooting complex technical issues, providing specific examples of your approach and success.

📌 Application Steps

To apply for this technical support engineer position at Microsoft:

Resume Optimization:
- Tailor your resume to highlight your problem-solving skills, technical expertise, and customer support experience.
- Include relevant keywords and phrases related to Microsoft Teams, Microsoft Copilot, Skype for Business, and technical support to optimize your resume for applicant tracking systems (ATS).
Portfolio Preparation:
- Curate a portfolio showcasing your problem-solving skills, technical expertise, and customer support experience, with a focus on Microsoft Teams, Microsoft Copilot, and Skype for Business.
- Include examples of successful troubleshooting, process improvement, and customer communication strategies.
Technical Interview Preparation:
- Brush up on your technical skills related to Microsoft Teams, Microsoft Copilot, and Skype for Business, including feature guidance, troubleshooting, and advanced configuration.
- Familiarize yourself with Microsoft's support processes, tools, and customer communication strategies.
- Prepare for behavioral interview questions that focus on problem-solving, collaboration, and customer support skills.
Company Research:
- Research Microsoft's products, services, and company culture to demonstrate your understanding and enthusiasm for the role and the organization.

By following these steps and tailoring your application materials to the specific requirements of the technical support engineer role at Microsoft, you will increase your chances of success in the application process.

Technical Support Engineer (Microsoft Teams, Microsoft Copilot, Skype for Business)