Technical Support Engineer - Microsoft 365 Apps / Office at Microsoft

📍 Job Overview

Job Title: Technical Support Engineer - Microsoft 365 Apps / Office
Company: Microsoft
Location: Chiyoda, Japan
Job Type: Full-Time
Category: Technical Support
Date Posted: July 25, 2025
Experience Level: Mid-Senior level (2-5 years)
Remote Status: Remote OK

🚀 Role Summary

📝 Enhancement Note: This role focuses on providing technical support and troubleshooting for Microsoft 365 Apps and Office products, with a flexible work arrangement that includes remote work options.

💻 Primary Responsibilities

📝 Enhancement Note: The primary responsibilities revolve around troubleshooting and resolving technical issues for customers using Microsoft 365 Apps and Office products, as well as collaborating with internal teams to ensure high-level support services.
Troubleshoot and resolve technical issues for customers using Microsoft 365 Apps and Office products.
Provide high-level support services for Microsoft 365 Apps and Office products.
Collaborate with internal teams to ensure customer satisfaction and resolve complex issues.
Stay updated with the latest Microsoft 365 Apps and Office product features and updates.

🎓 Skills & Qualifications

Education: A bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.

Experience: Proven experience in technical support or a related role, with a strong focus on problem-solving and collaboration skills.

Required Skills:

Strong technical expertise in Microsoft 365 Apps and Office products.
Excellent problem-solving skills and a customer-focused mindset.
Strong collaboration and communication skills, both written and verbal.
Ability to work independently and in a team environment.
Fluency in Japanese (native or business-level proficiency).

Preferred Skills:

Experience with Microsoft 365 administration or management.
Familiarity with Microsoft 365 security and compliance features.
Knowledge of Microsoft 365 Power Platform (Power Apps, Power Automate, Power BI).
Experience with customer relationship management (CRM) systems.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role focuses on technical support rather than web development, a web portfolio is not required. However, demonstrating problem-solving skills and technical expertise through past projects or case studies can be beneficial.

Portfolio Essentials: Not applicable.
Technical Documentation: Not applicable.

💵 Compensation & Benefits

Salary Range: ¥5,000,000 - ¥7,000,000 per year (Based on market research for mid-senior level technical support roles in Tokyo, Japan)

Benefits:

Competitive benefits package, including health insurance and retirement plans.
Generous vacation and paid time off policies.
Employee stock purchase plan.
Employee discounts on Microsoft products and services.
Opportunities for professional development and career growth.

Working Hours: Full-time (40 hours per week), with flexible work arrangements, including remote work options.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology

Company Size: Large (200,000+ employees worldwide)

Founded: 1975

Team Structure:

The Technical Support team is part of the Customer Service & Support (CSS) organization.
The team consists of technical support engineers, team leads, and managers.
Collaboration with other Microsoft teams, such as Product, Engineering, and Sales, is essential for providing high-level support services.

Development Methodology:

Microsoft follows Agile methodologies for product development and support processes.
The company emphasizes continuous learning, improvement, and innovation.

Company Website: Microsoft Japan

📈 Career & Growth Analysis

Web Technology Career Level: Mid-Senior level technical support role with opportunities for growth into technical leadership, management, or specialized technical roles.

Reporting Structure: This role reports directly to a Team Lead or Manager within the CSS organization.

Technical Impact: Technical support engineers play a crucial role in ensuring customer satisfaction and driving product improvement by identifying trends, gathering feedback, and collaborating with internal teams.

Growth Opportunities:

Growth into technical leadership or management roles within the CSS organization.
Specialization in specific Microsoft 365 or Office products or features.
Opportunities to work on high-impact projects or initiatives.

🌐 Work Environment

Office Type: Microsoft's Tokyo office is a modern, collaborative workspace designed to facilitate teamwork and innovation.

Office Location(s): Tokyo, Japan

Workspace Context:

Collaborative workspaces with access to multiple monitors and testing devices.
Opportunities for remote work and flexible work arrangements.
A diverse and inclusive work environment that values collaboration and continuous learning.

Work Schedule: Full-time (40 hours per week), with flexible work arrangements, including remote work options.

📄 Application & Technical Interview Process

Interview Process:

Online assessment or phone screen to evaluate problem-solving skills and technical expertise.
Technical interview to discuss specific Microsoft 365 Apps and Office product features, troubleshooting scenarios, and customer support best practices.
Behavioral interview to assess collaboration, communication, and customer focus skills.
Final interview with the hiring manager to discuss career growth and expectations.

Portfolio Review Tips: Not applicable.

Technical Challenge Preparation:

Brush up on Microsoft 365 Apps and Office product features and troubleshooting techniques.
Practice problem-solving and communication skills through mock interviews or case studies.
Familiarize yourself with Microsoft's company culture and values.

ATS Keywords:

Programming Languages: Not applicable.
Web Frameworks: Not applicable.
Server Technologies: Not applicable.
Databases: Not applicable.
Tools: Microsoft 365, Office Suite, CRM systems, collaboration tools.
Methodologies: Agile, customer support, troubleshooting, problem-solving.
Soft Skills: Collaboration, communication, customer focus, adaptability, continuous learning.
Industry Terms: Technical support, customer service, Microsoft 365, Office, troubleshooting, problem-solving.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable.

Backend & Server Technologies: Not applicable.

Development & DevOps Tools: Not applicable.

👥 Team Culture & Values

Web Development Values:

Customer Obsessed: We put customers first in everything we do.
One Microsoft: We focus on our mission to empower every person and every organization on the planet to achieve more.
Growth Mindset: We embrace a growth mindset and continuous learning.
One Team: We collaborate and work together to achieve our shared goals.

Collaboration Style:

Microsoft fosters a collaborative work environment that encourages teamwork, knowledge sharing, and continuous learning.
Teams work together to ensure customer satisfaction and drive product improvement.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting complex technical issues for customers with varying levels of technical expertise.
Staying updated with the latest Microsoft 365 Apps and Office product features and updates.
Collaborating with internal teams to resolve complex issues and drive product improvement.

Learning & Development Opportunities:

Microsoft offers various training and development opportunities to help employees build their skills and advance their careers.
Employees have access to Microsoft Learn, a comprehensive learning platform with courses on Microsoft technologies and products.
Microsoft encourages employees to pursue certifications and external training opportunities to enhance their skills and knowledge.

💡 Interview Preparation

Technical Questions:

Describe a complex technical issue you've troubleshot and resolved in a previous role.
How do you stay updated with the latest Microsoft 365 Apps and Office product features and updates?
Can you walk us through your troubleshooting process for a specific Microsoft 365 Apps or Office product issue?

Company & Culture Questions:

Why are you interested in working for Microsoft?
How do you approach providing excellent customer service in a technical support role?
How do you collaborate with internal teams to resolve complex issues and drive product improvement?

Portfolio Presentation Strategy: Not applicable.

📌 Application Steps

To apply for this technical support engineer position:

Submit your application through the Microsoft careers website.
Prepare for the online assessment or phone screen by brushing up on your problem-solving skills and Microsoft 365 Apps and Office product knowledge.
Research Microsoft's company culture and values to demonstrate your fit for the organization.
Prepare for the technical and behavioral interviews by practicing your troubleshooting and communication skills, and familiarizing yourself with Microsoft's products and services.

📝 Enhancement Note: This enhanced job description includes AI-generated insights and industry-standard assumptions about technical support roles at Microsoft. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Technical Support-Specific Focus:

Tailor every section specifically to technical support roles, focusing on problem-solving, troubleshooting, and customer service skills.
Include Microsoft 365 Apps and Office product features, troubleshooting techniques, and customer support best practices.
Address Microsoft's company culture, values, and work environment.
Provide tactical advice for technical support interviews, focusing on problem-solving, communication, and customer focus skills.

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information.
Only include Enhancement Notes when making significant inferences about Microsoft's company culture, values, or technical support processes.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute Microsoft 365 Apps and Office product-related keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and technical support role standards.

Industry Expertise:

Include specific Microsoft 365 Apps and Office product features, troubleshooting techniques, and customer support best practices.
Address Microsoft's company culture, values, and work environment.
Provide tactical advice for technical support interviews, focusing on problem-solving, communication, and customer focus skills.
Include Microsoft-specific interview preparation and coding challenge guidance.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use Microsoft-specific terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to technical support professionals.
Provide actionable insights that give technical support candidates a competitive advantage.
Focus on Microsoft's company culture, values, and work environment.

Technical Support Focus & Interview Preparation:

Emphasize problem-solving, troubleshooting, and customer service skills throughout the job description.
Include specific portfolio requirements tailored to the technical support discipline, focusing on problem-solving scenarios and customer support case studies.
Address Microsoft 365 Apps and Office product features, troubleshooting techniques, and customer support best practices.
Focus on problem-solving methods, performance optimization, and scalable troubleshooting processes.
Include technical presentation skills and stakeholder communication for customer support scenarios.

Avoid:

Generic business jargon not relevant to technical support roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific technical support role.
Marketing language unrelated to Microsoft 365 Apps and Office products or customer support processes.

Technical Support Engineer - Microsoft 365 Apps / Office