📍 Job Overview

• Job Title: Technical Support Engineer (m/f/d)
• Company: Dedalus
• Location: Sarajevo, Bosnia and Herzegovina
• Job Type: Full-Time
• Category: DevOps Engineer
• Date Posted: July 10, 2025
• Experience Level: Mid-Senior level (5-10 years)
• Remote Status: On-site

🚀 Role Summary

• Maintain the reliability and performance of Dedalus' cloud solution for Medical Imaging
• Investigate and resolve complex technical issues as part of 3rd-level support
• Proactively monitor cloud environments to ensure system uptime
• Participate in a 24/7 duty-rotation schedule to uphold maximum availability
• Collaborate with regional teams, CloudOps, and engineering to drive continuous improvement

📝 Enhancement Note: This role requires a strong technical background in cloud infrastructures, system diagnostics, and performance profiling, with a focus on healthcare/medical imaging preferred.

💻 Primary Responsibilities

• Investigate and Resolve Technical Issues: Troubleshoot and resolve complex technical problems related to Dedalus' cloud solution for Medical Imaging
• Proactive System Monitoring: Monitor cloud environments to ensure system uptime and performance
• 24/7 Duty Rotation: Participate in a 24/7 on-call rotation to maintain maximum system availability
• Collaborate with Teams: Work closely with regional teams, CloudOps, and engineering to drive continuous improvement and ensure a seamless support experience
• Documentation and Knowledge Base Development: Maintain and update technical documentation and knowledge base articles

📝 Enhancement Note: This role requires strong problem-solving skills, excellent communication, and the ability to work effectively in a team environment.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related discipline

Experience: 5+ years in 3rd-level software support or technical escalation roles (healthcare/medical imaging preferred)

Required Skills:

• Deep expertise in system diagnostics, log analysis, and performance profiling
• Strong understanding of cloud infrastructures (AWS, Azure) and on-premise deployments
• Good understanding of (Windows Server) operating systems, virtualization solutions, and computer networks
• Experience using relational databases (e.g., Microsoft SQL Server, PostgreSQL)
• Excellent technical writing skills for documentation and knowledge base development
• Fluent English (written & spoken); additional language skills are a plus

Preferred Skills:

• Scripting skills (e.g., PowerShell, Python, JavaScript) for automation of diagnostic tasks and supporting integration workflows
• Understanding of DICOM, HL7, and other healthcare interoperability standards
• Prior experience with ticketing systems (ServiceNow, Jira) and monitoring tools (Zabbix, Grafana, Nagios, etc.)

📝 Enhancement Note: Candidates with experience in healthcare/medical imaging and scripting skills will have a significant advantage in this role.

📊 Web Portfolio & Project Requirements

• Portfolio Essentials: Not applicable for this role
• Technical Documentation: Prepare a portfolio showcasing your technical writing skills, including documentation and knowledge base articles related to system diagnostics, log analysis, and performance profiling

💵 Compensation & Benefits

Salary Range: €35,000 - €45,000 per year (based on market research for Bosnia and Herzegovina)

Benefits:

• Competitive salary and benefits package
• Opportunity to work in a global healthcare technology company
• Collaborative and inclusive work environment

Working Hours: 40 hours per week, with a 24/7 duty-rotation schedule

📝 Enhancement Note: The salary range is estimated based on market research for Bosnia and Herzegovina and may vary depending on the candidate's experience and qualifications.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare technology

Company Size: Medium (7,600 employees in more than 40 countries)

Founded: Not specified

Team Structure:

• Collaborative and inclusive work environment
• Global team with diverse backgrounds and expertise
• Strong focus on continuous improvement and innovation

Development Methodology:

• Agile/Scrum methodologies for software development
• Collaborative approach to problem-solving and decision-making
• Focus on quality, reliability, and performance

Company Website: Dedalus Global

📝 Enhancement Note: Dedalus fosters a culture where employees are encouraged to learn, innovate, and make a meaningful difference for millions of people around the world.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-Senior level (5-10 years)

Reporting Structure: This role reports directly to the Technical Support Manager

Technical Impact: This role has a significant impact on the reliability, performance, and availability of Dedalus' cloud solution for Medical Imaging, ultimately improving healthcare services for millions of patients worldwide

Growth Opportunities:

• Opportunities for professional development and career advancement within Dedalus' global organization
• Exposure to cutting-edge healthcare technology and emerging trends in the industry
• Collaborative work environment that fosters knowledge sharing and continuous learning

📝 Enhancement Note: Dedalus offers opportunities for growth and development within a global organization, with a strong focus on continuous improvement and innovation.

🌐 Work Environment

Office Type: On-site, with a 24/7 duty-rotation schedule

Office Location(s): Sarajevo, Bosnia and Herzegovina

Workspace Context:

• Collaborative work environment with a global team
• Access to modern tools and technologies for system diagnostics, log analysis, and performance profiling
• Opportunities for remote work and flexible scheduling, as needed

Work Schedule: 40 hours per week, with a 24/7 duty-rotation schedule to maintain maximum system availability

📝 Enhancement Note: This role requires a strong commitment to on-call duties and may involve working non-standard hours to ensure system uptime and performance.

📄 Application & Technical Interview Process

Interview Process:

1. Online application review and initial screening
2. Technical interview focusing on system diagnostics, log analysis, and performance profiling
3. Cultural fit assessment and team interaction
4. Final evaluation and decision

Portfolio Review Tips:

• Prepare a portfolio showcasing your technical writing skills, including documentation and knowledge base articles related to system diagnostics, log analysis, and performance profiling
• Highlight your experience with cloud infrastructures, operating systems, and relational databases
• Demonstrate your problem-solving skills and ability to work effectively in a team environment

Technical Challenge Preparation:

• Brush up on your system diagnostics, log analysis, and performance profiling skills
• Familiarize yourself with Dedalus' cloud solution for Medical Imaging and healthcare/medical imaging standards (DICOM, HL7)
• Prepare for questions related to cloud infrastructures, operating systems, and relational databases

ATS Keywords:

• Technical Support
• Cloud Infrastructure
• System Diagnostics
• Log Analysis
• Performance Profiling
• Windows Server
• Virtualization Solution
• Computer Network
• Relational Database
• Technical Writing
• Scripting Skill
• DICOM
• HL7
• Ticketing System
• Monitoring Tool

📝 Enhancement Note: Candidates should tailor their resumes and application materials to highlight relevant skills and experience, using the provided ATS keywords where appropriate.

🛠 Technology Stack & Web Infrastructure

Cloud Infrastructure: AWS, Azure

Operating Systems: Windows Server

Virtualization Solutions: Not specified

Computer Networks: Not specified

Relational Databases: Microsoft SQL Server, PostgreSQL

Ticketing Systems: ServiceNow, Jira

Monitoring Tools: Zabbix, Grafana, Nagios

📝 Enhancement Note: Candidates should have experience with the specified technologies and be prepared to discuss their proficiency during the technical interview.

👥 Team Culture & Values

Web Development Values:

• Quality and reliability
• Continuous improvement and innovation
• Collaboration and teamwork
• Customer focus and user experience

Collaboration Style:

• Collaborative and inclusive work environment
• Global team with diverse backgrounds and expertise
• Strong focus on knowledge sharing and continuous learning

📝 Enhancement Note: Dedalus fosters a culture where employees are encouraged to learn, innovate, and make a meaningful difference for millions of people around the world.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Troubleshooting and resolving complex technical issues related to Dedalus' cloud solution for Medical Imaging
• Proactively monitoring cloud environments to ensure system uptime and performance
• Participating in a 24/7 duty-rotation schedule to maintain maximum system availability

Learning & Development Opportunities:

• Opportunities for professional development and career advancement within Dedalus' global organization
• Exposure to cutting-edge healthcare technology and emerging trends in the industry
• Collaborative work environment that fosters knowledge sharing and continuous learning

📝 Enhancement Note: This role offers numerous opportunities for growth and development within a global organization, with a strong focus on continuous improvement and innovation.

💡 Interview Preparation

Technical Questions:

• System diagnostics, log analysis, and performance profiling
• Cloud infrastructures (AWS, Azure) and on-premise deployments
• Windows Server, virtualization solutions, and computer networks
• Relational databases (Microsoft SQL Server, PostgreSQL)
• Technical writing skills and documentation best practices

Company & Culture Questions:

• Dedalus' mission and values
• The role of the Technical Support Engineer within the organization
• Collaboration and teamwork within Dedalus' global organization

Portfolio Presentation Strategy:

• Prepare a portfolio showcasing your technical writing skills, including documentation and knowledge base articles related to system diagnostics, log analysis, and performance profiling
• Highlight your experience with cloud infrastructures, operating systems, and relational databases
• Demonstrate your problem-solving skills and ability to work effectively in a team environment

📝 Enhancement Note: Candidates should prepare thoroughly for the technical interview, focusing on their technical skills and experience, as well as their ability to work effectively in a team environment.

📌 Application Steps

To apply for this Technical Support Engineer position:

1. Submit your application through the application link provided
2. Tailor your resume and application materials to highlight relevant skills and experience, using the provided ATS keywords where appropriate
3. Prepare a portfolio showcasing your technical writing skills, including documentation and knowledge base articles related to system diagnostics, log analysis, and performance profiling
4. Research Dedalus and their cloud solution for Medical Imaging, focusing on their mission, values, and the role of the Technical Support Engineer within the organization

⚠️ Important Notice: This enhanced job description includes AI-generated insights and healthcare technology industry-standard assumptions. All details should be verified directly with Dedalus before making application decisions.