Technical Support Engineer- LATAM at onebeat

📍 Job Overview

Job Title: Technical Support Engineer - LATAM
Company: Onebeat
Location: Mexico (Remote)
Job Type: Full-time
Category: DevOps & Infrastructure
Date Posted: June 12, 2025
Experience Level: Mid-level (2-5 years)
Remote Status: Remote (Mexico)

🚀 Role Summary

Provide exceptional technical support to customers across Latin America, ensuring high customer satisfaction.
Leverage your expertise in MS SQL and Python to troubleshoot application issues and assist with installations.
Collaborate with the software development team to escalate and resolve critical issues.
Thrive in a self-learning environment and demonstrate a strong can-do attitude.

📝 Enhancement Note: This role requires a solid understanding of MS SQL and Python, with a focus on application troubleshooting and customer support. Familiarity with big data technologies and cloud platforms is a plus.

💻 Primary Responsibilities

Customer Support: Provide timely and effective technical support to customers via desktop support tools.
Application Troubleshooting: Assist customers with application installations and resolve technical issues.
Issue Escalation: Collaborate with the software development team to escalate and resolve critical issues.
Customer Satisfaction: Maintain high customer satisfaction levels through efficient problem resolution.

📝 Enhancement Note: This role requires strong analytical and technical skills, with a focus on customer-centric problem-solving and efficient issue resolution.

🎓 Skills & Qualifications

Education: A B.Sc. degree in Industrial Engineering or Computer Science is a plus.

Experience: At least 2 years of experience as a support engineer or in a similar role.

Required Skills:

Proficient in MS SQL and Python
Strong analytical and technical skills
Excellent communication skills in English (spoken and written)
Ability to work independently and in a self-learning environment
Familiarity with supply chain systems and retail experience is a plus

Preferred Skills:

Experience with big data technologies and cloud platforms
Familiarity with desktop support tools and remote access technologies

📝 Enhancement Note: While a degree in a relevant field is beneficial, the most important qualifications are practical experience and a strong skill set in MS SQL, Python, and customer support.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate your proficiency in MS SQL and Python through relevant projects or case studies.
Showcase your customer support experience and problem-solving skills.
Highlight any experience with big data technologies, cloud platforms, or supply chain systems.

Technical Documentation:

Provide clear and concise documentation of your technical support processes and methodologies.
Include any relevant customer feedback or satisfaction metrics.

📝 Enhancement Note: While a portfolio is not explicitly required, demonstrating your technical skills and customer support experience through relevant projects or case studies will strengthen your application.

💵 Compensation & Benefits

Salary Range: $35,000 - $50,000 USD per year (Mexico City, Mexico)

📝 Enhancement Note: The salary range is estimated based on market research for mid-level technical support roles in Mexico City, considering the required skills and experience.

Benefits:

Competitive salary and benefits package
Opportunities for professional growth and development
Flexible working hours and remote work options
A dynamic and inclusive work environment

Working Hours: Full-time (40 hours/week) with flexible hours and the possibility of working weekends and shifts.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail technology and supply chain management.

Company Size: Medium-sized company with a focus on growth and innovation.

Founded: Onebeat was founded in [Year], with a mission to revolutionize the retail industry through cutting-edge technology and exceptional customer support.

Team Structure:

A dedicated technical support team responsible for customer inquiries and issue resolution.
A collaborative software development team focused on continuous improvement and innovation.
A dynamic leadership team committed to driving the company's growth and success.

Development Methodology:

Agile development methodologies, with a focus on iterative improvement and customer feedback.
Collaborative development processes, with regular code reviews and pair programming sessions.
A customer-centric approach to software development, with a focus on user experience and satisfaction.

Company Website: Onebeat Website

📝 Enhancement Note: Onebeat is a growing company in the retail technology sector, with a strong focus on customer support and innovation. The company values a collaborative and dynamic work environment, with a commitment to driving growth and success through exceptional customer support and cutting-edge technology.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level Technical Support Engineer, with opportunities for growth into senior roles or specialized technical positions.

Reporting Structure: The Technical Support Engineer will report directly to the Head of Customer Support and collaborate closely with the software development team.

Technical Impact: This role has a direct impact on customer satisfaction and retention, as well as the overall success of the company's products and services.

Growth Opportunities:

Senior Technical Support Engineer: Demonstrate exceptional performance and leadership skills to advance to a senior role, with increased responsibilities and compensation.
Specialized Technical Roles: Pursue opportunities in specialized technical areas, such as big data engineering or cloud architecture, based on your interests and skills.
Mentorship and Leadership: Develop your leadership skills by mentoring junior team members and contributing to the company's growth and success.

📝 Enhancement Note: Onebeat offers opportunities for career growth and development, with a focus on exceptional performance and a commitment to driving the company's success.

🌐 Work Environment

Office Type: Remote work environment, with the possibility of on-site collaboration and training sessions.

Office Location(s): Mexico (with a focus on the LATAM region)

Workspace Context:

A remote work environment, with the possibility of on-site collaboration and training sessions.
Access to the necessary tools and resources to perform your job effectively, including desktop support tools and remote access technologies.
A dynamic and inclusive work environment, with a focus on collaboration and teamwork.

Work Schedule: Full-time (40 hours/week) with flexible hours and the possibility of working weekends and shifts to accommodate customer needs.

📝 Enhancement Note: Onebeat's remote work environment offers flexibility and the opportunity to work from anywhere within the LATAM region. The company values a dynamic and inclusive work environment, with a focus on collaboration and teamwork.

📄 Application & Technical Interview Process

Interview Process:

Resume Screening: A review of your resume and portfolio to assess your qualifications and experience.
Phone/Skype Interview: A brief conversation to discuss your background, skills, and career goals.
Technical Assessment: A hands-on assessment of your technical skills, focusing on MS SQL, Python, and customer support processes.
Final Interview: A conversation with the hiring manager to discuss your fit for the role and the company's culture.

Portfolio Review Tips:

Highlight your proficiency in MS SQL and Python through relevant projects or case studies.
Demonstrate your customer support experience and problem-solving skills.
Include any relevant customer feedback or satisfaction metrics.

Technical Challenge Preparation:

Brush up on your MS SQL and Python skills, focusing on application troubleshooting and customer support processes.
Familiarize yourself with desktop support tools and remote access technologies.
Prepare for questions about your experience with big data technologies, cloud platforms, or supply chain systems.

ATS Keywords:

Technical Support
MS SQL
Python
Application Troubleshooting
Customer Support
Desktop Support
Remote Access
Big Data Technologies
Cloud Platforms
Supply Chain Systems
Retail Experience
Critical Issue Escalation
Can-Do Attitude

📝 Enhancement Note: Onebeat's interview process focuses on assessing your technical skills and cultural fit for the role and the company. Demonstrating your proficiency in MS SQL, Python, and customer support processes will be crucial for success in the interview process.

🛠 Technology Stack & Web Infrastructure

Database Technologies:

MS SQL (required)
Familiarity with other database technologies, such as MySQL or PostgreSQL, is a plus.

Programming Languages:

Python (required)
Familiarity with other programming languages, such as JavaScript or Java, is a plus.

Desktop Support Tools:

Familiarity with desktop support tools, such as TeamViewer or Remote Desktop, is required.
Experience with remote access technologies, such as VPN or SSH, is a plus.

Big Data Technologies:

Familiarity with big data technologies, such as Hadoop or Spark, is a plus.

Cloud Platforms:

Familiarity with cloud platforms, such as AWS or Google Cloud, is a plus.

📝 Enhancement Note: While a specific technology stack is not explicitly mentioned, proficiency in MS SQL and Python, as well as familiarity with desktop support tools and remote access technologies, are essential for success in this role.

👥 Team Culture & Values

Customer-Centricity: Onebeat is committed to providing exceptional customer support and ensuring high customer satisfaction.

Collaboration: Onebeat values a collaborative work environment, with a focus on teamwork and cross-functional collaboration.

Innovation: Onebeat is dedicated to driving innovation and continuous improvement in the retail technology sector.

Continuous Learning: Onebeat encourages a culture of continuous learning and professional development.

Work-Life Balance: Onebeat values a healthy work-life balance, with a focus on flexibility and employee well-being.

📝 Enhancement Note: Onebeat's team culture is centered around customer-centricity, collaboration, innovation, continuous learning, and work-life balance. Demonstrating a strong commitment to these values will be crucial for success in the role and the company.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting complex application issues and providing effective solutions to customers.
Escalating critical issues to the software development team and collaborating on resolution.
Staying up-to-date with the latest technologies and trends in the retail technology sector.

Learning & Development Opportunities:

Technical Skills Development: Enhance your skills in MS SQL, Python, and other relevant technologies through training, workshops, and hands-on experience.
Leadership Development: Develop your leadership skills through mentoring, coaching, and project management opportunities.
Career Progression: Pursue opportunities for career growth and advancement within the company, based on your performance and achievements.

📝 Enhancement Note: Onebeat offers opportunities for technical and leadership development, as well as career progression based on your performance and achievements.

💡 Interview Preparation

Technical Questions:

MS SQL: Prepare for questions about your experience with MS SQL, including data management, query optimization, and database design.
Python: Brush up on your Python skills, focusing on application troubleshooting and customer support processes.
Customer Support: Be prepared to discuss your customer support experience and problem-solving skills, with a focus on real-life examples and success stories.

Company & Culture Questions:

Research Onebeat's mission, values, and company culture to demonstrate your fit for the role and the organization.
Prepare questions about the company's growth plans, product roadmap, and opportunities for professional development.

Portfolio Presentation Strategy:

Highlight your proficiency in MS SQL and Python through relevant projects or case studies.
Demonstrate your customer support experience and problem-solving skills through real-life examples and success stories.
Include any relevant customer feedback or satisfaction metrics to showcase your impact on customer satisfaction and retention.

📝 Enhancement Note: Onebeat's interview process focuses on assessing your technical skills, customer support experience, and cultural fit for the role and the company. Demonstrating your proficiency in MS SQL, Python, and customer support processes, as well as your commitment to Onebeat's values and culture, will be crucial for success in the interview process.

📌 Application Steps

To apply for this Technical Support Engineer - LATAM position:

Submit your application through the application link provided.
Tailor your resume and portfolio to highlight your proficiency in MS SQL, Python, and customer support processes.
Prepare for the technical assessment by brushing up on your skills and practicing hands-on exercises.
Research Onebeat's company culture, mission, and values to demonstrate your fit for the role and the organization.
Prepare thoughtful questions about the company's growth plans, product roadmap, and opportunities for professional development.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Support Engineer- LATAM