Technical Support Engineer (KSA National)

Vontier
Full_time•Saudi Arabia

Based on the provided job description, here's the enhanced output in the specified format:

📹 Job Overview

  • Job Title: Technical Support Engineer
  • Company: Vontier
  • Location: Saudi Arabia
  • Job Type: On-site/Full-time
  • Category: Web Technology - Full-Stack Developer
  • Date Posted: 2025-07-24T00:00:00Z

🚀 Role Summary

  • Key Responsibilities:
    • Serve as the first technical point of contact for customers, diagnosing faults, and managing field service technicians.
    • Track and manage maintenance activities, spare parts, and provide technical support for installations.
  • Reporting Structure: Reports to the Regional Service Manager.
  • Gained Experience: 1-3 years in a service-based industry, preferably with experience in retail fueling or related fields.

💡 Responsibilities

  • Technical Support:
    • Diagnose and resolve technical issues related to fueling equipment and systems.
    • Coordinate with field service technicians to ensure timely resolution of customer issues.
    • Manage spare parts inventory and track maintenance activities.
  • Customer Interaction:
    • Handle customer inquiries and complaints professionally and efficiently.
    • Maintain positive customer relationships and ensure customer satisfaction.
  • Process Improvement:
    • Identify and implement process improvements to enhance efficiency and effectiveness.
    • Contribute to the development and implementation of new processes and procedures.

🎓 Qualifications

  • Education:
    • Engineering degree, preferably in electronics or a related field.
  • Experience:
    • 1-3 years of experience in a service-based industry, with a focus on retail fueling or related fields.
    • Proven track record of problem-solving, leadership, and communication skills.
  • Certifications:
    • Valid driving license.
    • Relevant industry-specific certifications (e.g., fueling equipment, safety, etc.).

💼 Skills & Qualifications

  • Technical Skills:
    • Strong problem-solving skills and analytical mindset.
    • Proficiency in fueling equipment, diagnostics, and repair.
    • Knowledge of relevant software tools and technologies.
  • Soft Skills:
    • Excellent communication and interpersonal skills.
    • Strong leadership and team management skills.
    • Ability to work effectively under pressure and in a dynamic environment.
  • Language Skills:
    • Fluent in English (required).
    • Arabic language skills would be an asset.

🌐 Company Culture

  • Industry: Global industrial technology company focused on smart transportation and mobility.
  • Mission: Mobilize the future to create a better world through innovative technology solutions.
  • Values: Safety, integrity, sustainability, and customer focus.
  • Benefits: Competitive salary and benefits package, opportunities for professional growth and development.

📧 Application Process

  1. Apply: Submit your application through the application link provided.
  2. Prepare: Prepare for resume optimization, technical interview preparation, and company-specific questions.
  3. Apply Strategy: Tailor your application strategy based on the company's size, industry, and culture.

📝 Notes

  • This job description is based on the provided information and may not fully represent the actual job requirements. Always refer to the official job posting for the most accurate and up-to-date details.
  • The company's website and LinkedIn profile may provide additional insights into the company's culture, values, and benefits.

Application Requirements

Candidates should possess an engineering degree, preferably in electronics or electrical fields, with 1-3 years of experience in a service-based industry. Strong problem-solving, leadership, and communication skills are essential, along with a valid driving license.